agile technology governance: customer-focused strategic planning (166251156)
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7/29/2019 Agile Technology Governance: Customer-Focused Strategic Planning (166251156)
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SLIDE 1
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SLIDE 2
EDUCAUSEEnterprise IT Leadership Conference - 2013
Agile Technology Governance:Customer-Focused Strategic Planning
Marian Burkhart – Executive Director, Strategy and GovernanceMario Berry – Associate Vice Chancellor, Enterprise Applications
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SLIDE 3
EDUCAUSEEnterprise IT Leadership Conference - 2013
AGENDA
1. Lone Star College System
2. Challenging Landscape
3. Governance
4. Your Culture Counts
5. Strategic Planning
6. Questions & Answers
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SLIDE 4
EDUCAUSEEnterprise IT Leadership Conference - 2013
Introduction To Lone Star
14 Locations spread across1,400 square miles
6 Colleges
2 University Centers
5 Centers
System Office & Training Center
5,600 employees
152 OTS Staff
90,000+ Students
78,000 Credit
12,250 Non-Credit
Fastest Growing – 30,000 in 5 years
Largest Higher Ed in Houston
5.6 Million Square Feet of Instructional Facilities
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SLIDE 5
EDUCAUSEEnterprise IT Leadership Conference - 2013
Challenging Landscape
Readiness?
Mixed
Mixed
Mixed
Mixed
Agil ity
•Operating environment is changing rapidly and in unpredictableways
•Time horizons for capturing opportunities are greatly reduced
Flexibility
•Responses will require moving beyond precedent•Change will be repeated and take different forms
Strategic
•A coherent vision•Broadly understood direction•Attention to execution
Risk tolerant
•Readiness for most initiatives failing•Strategies to mitigate impact
OVUM, 2012
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SLIDE 6
EDUCAUSEEnterprise IT Leadership Conference - 2013
Challenging Landscape
OVUM, 2012
2.4
2.7
2.7
2.9
2.9
3.2
1 1.5 2 2.5 3 3.5 4
Improve supplier relationships
Increase revenues
Regulatory compliance
Increase customer satisfaction
Cut costs
Raise efficiency
Average score (1=not an object ive to 4=top objective)
Important objectives for IT investment st rategy
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SLIDE 7
EDUCAUSEEnterprise IT Leadership Conference - 2013
Governance
Reevaluate
Planning, Goals and Alignment
Reprioritize
Budget, Projects and Allocations
Refocus
Personnel, Processes/Procedures and Communication
Deliver Results!!!
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SLIDE 8
EDUCAUSEEnterprise IT Leadership Conference - 2013
Governance
•CustomerEngagement &Participation
•Who, What & How
•Repeatable•Clear, Consistent
•Formal
•Leveraging ExistingProcesses
•Tailor To YourEnvironment
•Industry BestPractice
•Keeping Current•Broader DefinitionOf “Governance”
Best PracticeIdentification
Attention ToCulture
“Leadership”
Strong Focus& Decision
Making
Communicate,Communicate,Communicate
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SLIDE 9
EDUCAUSEEnterprise IT Leadership Conference - 2013
Your Culture Counts
Confidentiality
Honesty
Safety
Truthfulness
Candor
Security
Discretion
PoliticsStructure
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SLIDE 10
EDUCAUSEEnterprise IT Leadership Conference - 2013
Your Culture Counts
MISSION Provide exemplary
services that
promote student
success, quality
instruction,
effective
employees, and a
thriving
community.
VALUES Leadership Excellence
Agility People Speed
METRICS Efficiency Stewardship Customer Delight Service Performance Contributions
PURPOSE Serve the
informationtechnology needs
of Lone Star
College
STRATEGY Strategic Alignment
Service Excellence Innovation
Security IT Foundation
VISION TO BE THE INNOVATION & SERVICE
EXCELLENCE LEADER IN HIGHER
EDUCATION
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SLIDE 11
EDUCAUSEEnterprise IT Leadership Conference - 2013
Strategic Planning
Engage Others
Identify Key Relationships
Collaborate On Ideas (Listen)
Coordinate Actions
Be Transparent
Build Trusted Reputation!!!
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SLIDE 12
EDUCAUSEEnterprise IT Leadership Conference - 2013
Strategic Planning
IT Strategy
Provides vision anddirection on how OTS
supports Lone Star’smission and goals. Usedto drive investments,
decisions and activities.
IT Strategic Plan
Provides an outline of initiatives, costs, benefits,
risks and measurementsthat will be executed toachieve the IT Strategy.
Used to drive projectactivity at a high level.
IT Operations
Framework
Provides details on
managing OTS assets andoperational activities. Usedto drive management best
practices and qualityimprovement efforts.
The planning process generates a set of enterprise strategy documentsconsisting of an IT Strategy, an IT Strategic Plan and an IT Operations
Plan. The purposes of each are described below.
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SLIDE 13
EDUCAUSEEnterprise IT Leadership Conference - 2013
Strategic Planning
Strategic Direction
• Technology is a mainconstant in an ever expanding world. ITLeaders must constantlycapture ideas,communicate, and deliver value.
OrganizationalChanges andChallenges
Technology
• Organizationaloperations andservices areconstantly moving to
keep up with internaland externalchallenges.
• Strategic Directionis moved forwardby Focused,Measured, and Aligned Act ions .
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SLIDE 14
EDUCAUSEEnterprise IT Leadership Conference - 2013
Keys To Success
Establish a Vision (Who You Are and What You Want To Be)
Collaborate on Strategy and Governance (Get People Involved)
Gain Trust (Relationship Building and Decision-Making)
Communicate (Share in Different Ways)
Deliver Value (Identify, Measure and Report)
Maintain Awareness (Campus, Community and Industry)
Always Keep Smiling!!!
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SLIDE 15
EDUCAUSEEnterprise IT Leadership Conference - 2013
Questions?
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SLIDE 16
EDUCAUSEEnterprise IT Leadership Conference - 2013
Agile Technology Governance:Customer-Focused Strategic Planning
Marian Burkhart – Executive Director, Strategy and GovernanceMario Berry – Associate Vice Chancellor, Enterprise Applications