agility matrix explained

8/14/2019 Agility Matrix Explained

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Project BackgroundWhen I started to work with the BPM set

of tools, I first tried to understand WHY

ANYONE would EVER invest on such

tools

The following slides are my best

understanding about this particularsubject.


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ProjectFrom the basis

To start, lets assume one simple axiom:

Every single company is made of business

processes.

And some contextual information: All the established companies already have some sort of

business process automation solution in place (e.g.: Packaged

Applications like ERP, CRM)

Many companies have started Business Process Initiatives, likeSix-Sigma, Kaisen, Toyota-System etc.

Regulations in general are process-aware by nature (SOX,

ISO9000 etc.)


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Project BPM toolsets Some common sense about BPM

BPM is about agility

BPMSs are tools to implement continuous improvement

BPM software is able to implement an independent processlayer, out of code

And so on (lots of common sense around the IT world!)

So, BPM might be just YARADT (yet another

rapid application development tool, like 4GL,CASE, Code Generators, OOP etc.)


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Whats really

BPM About?AT FIRST, AMANAGEMENT

DISCIPLINE!

A SET of TECHNOLOGIES to

support the MANAGEMENT &

AUTOMATION of such initiativemakes a lot of sense!

That focus on

CONTINUOUS

IMPROVEMENT


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Project But WHEN

should I usethese tools???

I believe that the answer to thisquestion lies on the way the

process portfolio of one specificcompany is distributed across two

dimensions


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Level of uniqueness of a

business process

SpecificSpecificStandardStandard

StableStable

VolatileVolatile

TaxTax

ManagementManagement

Accounting &Accounting &FinancialsFinancials

Mgt.Mgt.

StrategyStrategy

DevelopmentDevelopment

Knowledge & ITKnowledge & IT

Mgt.Mgt.

Sales &Sales &

MarketingMarketing

Mgt.Mgt.

ManufacturingManufacturing& Services& Services

DeliveryDelivery

CustomerCustomer

ServicesServices

Mgt.Mgt.

Examples of processes from the APQC Reference Model

HRHR


Services &Services &

ProductsProducts


EnvironmentEnvironment

Impact Mgt.Impact Mgt.


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StableStable

VolatileVolatile

TaxTax



Mgt.Mgt.

StrategyStrategy



Mgt.Mgt.

Sales &Sales &

MarketingMarketing

Mgt.Mgt.


DeliveryDelivery

CustomerCustomer

ServicesServices

Mgt.Mgt.


HRHR



ProductsProducts




More

CRITIC

ALTO

THEBUS

INES

S

More

CRITIC

ALTO

THEBUS

INES

S


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The Make-Or-Buy decisionwhen automating

Level of uniqueness of a business

process


StableStable

VolatileVolatile

TaxTax


Accounting &Accounting &

FinancialsFinancials

Mgt.Mgt.

StrategyStrategy



Mgt.Mgt.

Sales &Sales &

MarketingMarketingMgt.Mgt.

ManufacturingManufacturing

& Services& Services

DeliveryDelivery

CustomerCustomer

ServicesServicesMgt.Mgt.


HR DevelopmentHR Development


ProductsProducts


EnvironmentEnvironmentImpact Mgt.Impact Mgt.

Life Cycle

of the

business

process

Hum Standard andHum Standard and

never changes?never changes?

Someone must have aSomeone must have a

ready solution to this! Iready solution to this! I

want a Packaged Appwant a Packaged App

(ERP)!!!(ERP)!!!


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business process


StableStable

VolatileVolatile

TaxTax



Mgt.Mgt.

StrategyStrategy



Mgt.Mgt.

Sales &Sales &

MarketingMarketing

Mgt.Mgt.


DeliveryDelivery

CustomerCustomer

ServicesServices

Mgt.Mgt.


HRHR



ProductsProducts




Life Cycle

of thebusiness

process

Hum AlwaysHum Always

changing, but forchanging, but for

everybody at theeverybody at thesame time? I want tosame time? I want to

buy a service to keepbuy a service to keep

this up-to-date!this up-to-date!


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business process


StableStable

VolatileVolatile

TaxTax



Mgt.Mgt.

StrategyStrategy



Mgt.Mgt.

Sales &Sales &

MarketingMarketing

Mgt.Mgt.


DeliveryDelivery

CustomerCustomer

ServicesServices

Mgt.Mgt.


HRHR



ProductsProducts




Life Cycle

of thebusiness

process

Ops Its a processOps Its a process

that just relates to mythat just relates to my

company? Lets docompany? Lets do

some code, once itssome code, once its

not going to changenot going to change

very oftenvery often


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business process


StableStable

VolatileVolatile

TaxTax



Mgt.Mgt.

StrategyStrategy



Mgt.Mgt.

Sales &Sales &

MarketingMarketing

Mgt.Mgt.


DeliveryDelivery

CustomerCustomer

ServicesServices

Mgt.Mgt.


HRHR



ProductsProducts




Life Cycle

of thebusiness

process

Now what? Pieces ofNow what? Pieces of

these very important these very important processes are alreadyprocesses are already

automated by packagedautomated by packaged

apps, but I often need toapps, but I often need to

adapt them to the marketadapt them to the market

reqs. Is that what BPMreqs. Is that what BPM

is about?is about?

M k B ?


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Make-or-Buy?

What about anew packaged

app? Packaged apps are made aroundthe concept of liquidity of

functionalities that cant

support differentiation

Partial automation can decrease

the overall productivity

Then ?


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A tool to automate

agile processesneeds to

Leverage all the current assetsOrchestration / Process Integration

Be compatible with the life cycle

of the agile processes

Make it possible to create a

continuous improvement cycle !


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A Collection of EnablingTechnologies

New

New

architecturalelements

architecturalelem

entsofa

ofa

morem

odernand

morem

odernandflexible

flexible--

busines

sprocessauto

mation

businessprocessautomation

infrastructure

infrastructure

Driven by theserequirements,

many solutionsarose


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Project The trick

Now, the trick lies in choosing theright elements and defining the

best architecture to your specificrequirements!

If you dont do so, the risk is thatyoure going to buy just YARADT


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BTW, Better BusinessProcesses usually

means Smaller cycle-times

Hand-over automation Ready-to Work task

delivery

Resource usage optimization Case prioritization; Task assignment by profile

(skill, experience etc.) Decreased latency (BE)

Decreased Time-to-Market Lower time-to-solution

Independent Process

Layer

Business Rules Process Re-Utilization Increased capacity

Resource Usage Optimization

Process Visibility (Audit Tracks & BAM)

SLA Enforcement & Management Compliance Enforcement & Management

Costs

Costs

Revenues

Revenues

Customer ServicesCustomer Services

Profitability!Profitability!


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Thatsall

Folks!

agility matrix explained

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