agnieszka dzieraŃ - absl...
TRANSCRIPT
AGNIESZKA DZIERAŃ
Business Development Manager
Antal SSC/BPO
QUICK LOOK REPORT
CALL FOR TALENT:
Insight into current recruiting trends
shaping human capital agenda
TRENDS 2015
Language
trends
Trends
in the recruitment
process
More advanced processes
FINANCE & ACCOUNTANCY
•Management Accounting
Professionals
•GL and Reporting roles
with foreign languages
•Process Improvement
Manager/Consultant
•SAP Consultants
BANKING
•Global Project Managers
•Analysts with strong
mathematical background
•Advanced analytical processes
•KYC/AML and Compliance
processes with fluent English
More advanced processes
Declared knowledge of language. Data form Antal Candidate’s Database, N= 26 057.
Language
trends
15% Russian 11% Ukrainian 10% Italian
3% Czech3% Dutch 2,5% Swedish Slovak
33% German90% English 19% French 16% Spanish
Available talent pool in
Poland in SSC/BPO Sector:
2,2%
Language requirements
Expert +
Fluent
English
Foregin
Languages
IT 3rd line
IT 2nd line
Banking Middle Office
F&A Management Accounting
F&A Reporting
F&A General Ledger
Banking Back Office
Banking Front Office
Procurement&Logistics
HR&Admin
Customer Service
F&A AP/AR
IT 1st line
Trends
in the recruitment
process
NEW SOURCES OF CANDIDATES1
2
3
DIGITALIZATION OF THE RECRUITMENT PROCESS
EMPLOYER BRANDING STRATEGIES
Candidates form new locations:
- Eastern Partnership: Ukraine, Belarus, Moldova
- High unemployment rate: Spain, Portugal
- Searching for new opportunities and education
in Europe: Africa
Candidates without University Degree
Qualified Accountants form other sectors
Education
- ABSL Academy
- Experts’ language upskilling
NEW SOURCES OF CANDIDATES
A
B
C
D
1
Questions
for the recruiter
Development
and retention tips
On-line selection/testing tools
DIGITALIZATION OF THE RECRUITMENT PROCES2
A
Video Recruitment:
Recorded interviews –
Automated video interviews with candidates recording their
responses to questions via webcam.
Gamification
Candidates’ network
Recruitment --------------------------- >>>> Relation
B
C
D
THE MOST DESIRED EMPLOYERS 2014 IN THE OPINION
OF PROFESSIONALS AND MANAGERS
3
Antal International survey:
September – December 2014
CAWI and CATI
3947 respondents
Source: Antal International Survey/The most desired employers 2013/2014
A
Strengths of the most desired employers –
SSC/BPO
Stability of employment 17%
Promotion opportunities 13%
Size and prestige of the company 13%
Management style 10%
Training opportunities 10%
Location 10%
Perquisites 6%
Innovation 5%
Work – life balance 4%
Salary 13%
2014 2013
16%
11%
17%
12%
10%
8%
4%
6%
6%
11%
Strengths of the most desired employers –
IT
Innovation 20%
Management style 16%
Size and prestige of the company 15%
Training opportunities 10%
Stability of employment 7%
Promotion opportunities 7%
5 %
Location 3%
Salary 13%
2014 2013
16%
12%
13%
7%
11%
9%
5%
5%
18%
Work – life balance
Perquisites 4 % 3%
Career
Focus on
people
Recognition
25 - 29
Reputation of
the company
Focus on
people
Salary
34 - 45
Recognition
Salary
Career
45 - 54Age
1
2
3
30 - 34
Career
Salary
Focus on
people
Motivation map: Raport HRM Institute, Employer Branding 2014B
- Sector Branding Campaigns
- City Branding Campaigns
- Employer Branding Strategies
Branding CampaignsC
FORECAST FOR 2016Demand for specialists
with over 5+ years
of experiance
Certificates for
SSC/BPO
Sector
(e.g. CIMA for
Shared Services)
Advanced
Employer Branding Strategies
to attract the best talents
from the market
Digitalization of the
recruitment proces-
standard
Desired skill sets:
leadership,
service excellence, SMECandidates from other sectors
attracted by
SSC/BPO roles
Candidate’s experience
