Ahmed Ramadan+20 1000723572 ahmed.sramadan89@gmail.com

Senior Implementation Consultant - BSS/OSS Support Engineer – Charging System Engineer – IN/ VAS Engineerـــ Senior Fraud &

Revenue Assurance Implementation Consultant • BSc of Computers and Information Systems

Overview Three years experience in Intelligent Network Engineering, Deployment,

Support, and Delivery roles. Eighteen months experience in Fraud & Revenue Assurance in the roles of

Implementation Consultancy, Support, Development, and Support and Deployment.

Strong experience in configuring and supporting Ericsson Charging system; CCN, SDP, AIR, VS, RFG, RBT, SASN, & Ericsson multi-mediation.

Highly competent in several advanced telecommunication solutions from different vendors such as CS4, CS5 of Ericson charging system, multi-mediation, and Huawei RBT system.

Able to configure and use VPN technologies to handle remote, emergency, and on-call tasks.

Very good knowledge of Ericsson charging products, and BSS/OSS telecom capture issues and analysis.

Well-developed and deployment skills of Ericsson charging system development XML tools.

Able to follow up major network activities to ensure fault-free operation during different project phases.

Able to provide trouble shooting and problem analysis in critical situations for all systems mentioned above.

Implement required network changes with minimal impacts. Solve the technical and customer problems escalated from front office teams. Internal customer support (Fraud Finance, Billing, and Development). External customer support (Trouble Tickets, Customer Care support …) and

getting to the root cause of any global issue to avoid any revenue losses. Preparation of reports and documents of technical procedures and processes. Developing and deploying new products, services (New tariffs, Promotions,

Services…), user acceptance tests, product activations, and supporting and solving launching problems.

Automating the regular tasks using advanced tools with smart notifications. Sharing upgrade projects (SDP expansions and upgrade, CCN upgrade, CS4.0 –

CS5.0 Upgrade…). Appling SASN new configuration for business needs and handling (tracing)

fraud cases. Etisalat representative in PCRF upgrades (Nokia Siemens Node). Developing and making changes on fraud systems as per business

requirements. Supporting customers on system issues. Supervising new comers.

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Responsible for team establishment of NOC and Intelligent Network first line team to handle activities as planning, provide materials, guidance, & leading team members.

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Areas of Expertise Sharing upgrade projects (SDP expansions and upgrade, CCN upgrade, CS4.0 –

CS5.0 Upgrade…) Applying SASN new configuration for business needs and to handle fraud cases

(capture traces for fraud cases. Etisalat representative in PCRF upgrades (Nokia Siemens Node ) Etisalat representative in RBT upgrades (From Nokia To Hawai) Develop Mobinil Fraud System to handle National roaming Fraud Cases. Deploy All Type of changes on Mobinil Fraud system. Working experience on multiple incident ticketing systems such as HP OVSD,

USD. Skilled in using Microsoft Office Tools and other network documentation

software.

Qualifications & CertificationsBachelor of Science (Computer and Information Systems)Completed in 2011

Microsoft Sql IBM certified UNIX / Linux essential –shell scripting XML network protocols Soft skills training course Team leading training course Java j2SE

Experience & AchievementsIntelligent Network specialist – senior Intelligent Network specialist Etisalat Egypt (Project & Professional Services), Cairo (October 2011 - January

2015)

Etisalat Group is one of the world’s leading telecom groups in emerging markets. Etisalat’s current market cap is 87.7 billion AED (23.8 billion USD). With reported net revenues of AED 48.8 billion and net profit of 8.9 billion for 2014, Etisalat ranks amongst the most profitable telecom groups in the world. Its high credit ratings at AA-/A+/Aa3 reflect the company’s strong balance sheet and proven long-term performance.Headquartered in Abu Dhabi, Etisalat was established almost four decades ago in the UAE as the country’s first telecommunications service provider. An international blue-chip organisation, Etisalat provides innovative solutions and services to 169 million subscribers in 18 countries across the Middle East, Asia and Africa.

Accountabilities

Follow up the major network activities to ensure fault free operation during different project phases

Provide trouble shooting and problem analysis in critical situations for all systems mentioned above which probably make revenue loss

Implement required network changes with minimal impacts

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Solve the technical/customer problems escalated from Front Office teams Internal customer support (Fraud Finance, Billing, Development ) External customer support (Trouble Tickets, Customer Care support, …)

and try to get the root cause of any global issue to finalize any revenue loss if happen

Prepare reports / documents of technical procedures and processes New Products and Services (New tariffs, Promotions, Services,…) User

Acceptance Tests, Product activations and support/solve launch problems On Call Duties to cover all above during weekends and after working hours

in working days Automate the regular tasks using advanced tools with smart notifications. Share upgrade projects (SDP expansions and upgrade, CCN upgrade, CS4.0

– CS5.0 Upgrade…) Apply SASN new configuration for business need and to handle fraud cases

(capture traces for fraud cases. Etisalat representative in PCRF upgrades (Nokia Siemens Node )

Achievements upgrade projects (SDP expansions and upgrade, CCN upgrade,

CS4.0 – CS5.0 Upgrade…) Making new tariffs and promotion to reach marketing satisfaction. Etisalat representative in PCRF upgrades (Nokia Siemens Node). Making automatic tools to handle the regular tasks using advanced

tools with smart notifications. Responsible for team establishment of NOC/ Intelligent network first

line team to handle intelligent network activities as planning/provide materials / guidness & leading the eight persons.

Senior Fraud & Revenue assurance Implementation consultant WeDo Technologies EEMEA, Cairo (February 2015 – till present)

WeDo Technologies is a worldwide leader in Enterprise Business Assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation helping to negate or minimise operational or business inefficiencies and allowing businesses to achieve significant return on investment via revenue protection and cost savings.WeDo Technologies works with some of the world’s leading blue chip companies from the retail, energy, insurance and healthcare industries, as well as more than 180 telecommunications operators from more than 90 countries, through more than 500 highly-skilled professionals.

Accountabilities Implement required network changes with minimal impacts. Solve the technical/customer problems escalated from the customer Fraud

& revenue support team. Handling the System activities to ensure fault free operation during

different project phases. Defined and followed standards and best practices for System design,

testing, and implementation methodologies. Participated in ongoing system design reviews in all system phases of

improved user experience performance and cost reductions.

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Develop and deploy Changes on Fraud system as per business requirements.

Achievements Making automatic tools to handle the regular tasks using advanced

tools with smart notifications. Develop Mobinil by making different changes through all Fraud

system phases as per business needs. Installed and configured new system upgrade from Raid 6.5 to Raid 7.

Activities and InterestsHobbies

Languages Movies, Reading ,Video games Arabic native proficiency – English full professional proficiency –

German elementary proficiency - French elementary proficiencySports Swimming, Football, GYM, Fitness .Social RESALA Charities.

Linked-In Profile. http://www.linkedin.com/profile/view?

id=161415654&trk=nav_responsive_tab_profile Skype: ahmed.shehata.ramadan

Technical Present and attend the new technologies Sessions in ESRI NEA. Attending Technical Events