ahmedabadmunicipalcorporation e...

1

AHMEDABAD MUNICIPAL CORPORATION

E-Governance Department

eTender No. AMC-MANPOWER-CCC-2014-15/09

PROVIDING MANPOWER AT CIVIC CENTRES IN VARIOUS WARDS OF

AHMEDABAD MUNICIPAL CORPORATIONLast date of Tender Submission Date : 20/03/2015 Upto 15.00 Hrs.

Bidder must submit tender on https://amc.nprocure.com through e tender. Details and Tender

Documents are also available on www.egovamc.com

5th, March 2015 MUNICIPAL COMMISSIONER

For AMC Complaints, Call 155303

1


AMC-MANPOWER-CCC-2014-15/09

ISSUE DATE

&

LAST DATE

OF

SUBMISSION

5/3/15 to

20/3/15

up to

15.00hrs

DATE OF

PRICE

BID

OPENING

To be

declared

laterDATE OF

TECHNICAL

BID

OPENING

20/3/2015

17.00hrs

TENDER FOR

PROVIDING MANPOWER

AT CIVIC CENTRES

IN VARIOUS WARDS OF


MUNICIPAL COMMISSIONERAHMEDABAD MUNICIPAL CORPORATION

SARDAR PATEL BHAVAN, DANAPITH,

AHMEDABAD-380 001

PHONE : 91-079-25391811-30; Fax: 91-079-25350926

www.egovamc.com email: [email protected]

2015

2

-: T E N D E R :-From :-

To :-

Municipal Commissioner

Ahmedabad Municipal Corporation

"Sardar Patel Bhavan", Danapith

Ahmedabad - 380 001.

Subject : Tender for providing Manpower at civic centres in various wards

of Ahmedabad Municipal Corporation.

Dear Sir,

We hereby offer to provide manpower for civic centres as per specification attached

herewith. Our quotations are shown in the attached Tender Schedule. We will supply the

designatedmanpower at the firm prices quoted in seal cover and in full compliance with the

terms and conditions.

A receipt of the tender fee of Rs. 5,000/- ( Non refundable) and earnest money

deposit of Rs. 2,00,000/- (Rupees Two Lakh Only) paid in the form of D.D. of any

nationalized bank is attached herewith separately.

Amount (Rs.) Bank name and DD no.

Tender Fee 5,000/-

EMD 2,00,000/-

Truly yours,

DATE : __/__/____

Signature of Tenderer

including title and capacity

in which tender is made.

3

Background

Ahmedabad Municipal Corporation is the first in country to cover the solution of municipal

activity and services like birth and death registration, building plan, primary health and

education, city cleanliness, water supply, sewage, road, street-lights, parks and garden

through e-governance to the 65 lacs citizens of the city. For these Ahmedabad Municipal

Corporation has established 57 City Civic Centers located in six zones of Ahmedabad city and

also interconnected 64 ward offices, 6 zonal offices and various other offices all these

interconnected via intranet application. Every citizen has a right to know about the

functioning of Municipal Corporation as the functions are directly related to them. At

present almost all the departments activities are computerized and following services are

offered at City Civic Center:

- Collection of All Municipal Dues:

- Property Tax

- Professional Tax

- Vehicle Tax

- TDO Fees

- Impact Fees

- TSF Fees etc

- Issuance of Birth and Death Certificate

- Issuance of Licenses for Shops and Establishments

- Issuance of Health Licenses

- Issuance of Hawker’s Licenses

- Collection of Property Tax & Right-To-Information Applications

- Issuance of Building Plan Permissions

- Hall / Party Plot Bookings

- Any other services may include in future.

Objective:

AMC has established civic centers in each ward, at present 57 civic centers are running. AMC

intends to invite new proposal for outsourcing the existing services of the civic centre

especially manpower services for efficient & effective running of the civic centre for all the

existing operational civic centers and proposed new civic centers. Hence tender is invited for

providing man power services at civic centers.

4

Scope of Work

1. Activities at Civic Center:-

At present following services are offered at City Civic Center:

Receiving of Payments of All Municipal Dues:

o Property Tax

o Professional Tax

o Vehicle Tax

o TDO fees

o Impact Fees

o TSF Fees etc

Issuance of Birth and Death Certificate

Issuance of Licenses for Shops and Establishments

Issuance of Health Licenses

Issuance of Hawker’s Licenses

Collection of

o Property Tax Application / Complaints

o Right to Information Application & first appeal.

Hall / Party Plot Booking

Any other services may include in future

Bidder has to understand the existing functionality (administrative and technical functions)

of the civic centers and accordingly has to provide the similar services to the citizens for

effective and efficient operations for running the centers. The major functions and workings

are as under.

Functions:

Center timing would be normally as per Clause 4 Table No. 4.1 or as per the

instruction given by AMC in special cases.

Center timing would be changed & extended as and when required due to various

scheme offered as per the instruction given by AMC. Bidder has to follow the same

strictly.

5

It would be sole responsibility of the bidder to provide manpower as per tender

terms and conditions.

Bidder has to provide the center wise list of the employees who will work as

Supervisor, operator and peon separately to E-Governance department for counter

id creation for operating the Civic Center Applications. Along with the same, Bidder

has to maintain following documents for each CCC in a separate file at respective

CCC and a copy of the same has to be submitted at E-Governance Dept :

a. Curriculum Vitae

b. Passport size Photograph

c. Photocopies of Address proof, photo identification proof

d. Education/ Qualification Certificates

e. Computer or any other Course certificate, if done any

f. Experience certificates, if any

g. Declaration by Bidder that the candidate is qualified as per tender terms and

condition and he/she is eligible for the work assigned.

Same process as mentioned above has to be carried out whenever any new

employee joins or any inter-CCC employee transfer is done.

AMC supervisor may anytime check the documents of employees at any CCC. In case

of failure to comply with the specification (Qualification, Experience etc.) of

manpower mentioned in the tender, Bidder will be imposed with the penalty and

also Bidder will have to remove the employee on urgent basis.

Bidder will be responsible for all the operations and workings of all modules (e.g.

Gumasta dhara, Health & Hawker License, property tax, professional tax & vehicle

tax collection, complaint & RTI etc.) like

o Which documents to be collected for which applications,

o Issue the licenses to the citizen,

o Get it audited as per the rules of AMC and

o Send the files/applications/complaints (RTI/tax/other.) to concerned

department within stipulated time limit.

o In case of RTI, application should be forwarded to concern department on

same day / in 24 hours depending upon emergency level (Calendar days

would be considered as per RTI rule).

o Neatly Management/arrangement of documents/proofs.

6

o Dead/contingency/conservancy Stock Management.

o Submission of collected amount to AMC Cashier same day.

o Collect respective stationeries from respective department and maintaining

its log registers.

Bidder will also have to manage for maintaining cleanliness in the Civic Center

premise and hardware and dead stock.

AMC is soon launching new application developed by M/s TCS for civic centers,

Bidders must have to understand procedures and new system including data entry of

applications received at civic centers, scanning of documents and forwarding to the

concerned officers etc and need to deploy staff accordingly.

Daily instructions from respective departments must be strictly followed.

Initially workorder wld be for one year, it may be extended to further 1 year

considering the evulation by AMC authorities.

2. Man power requirement:-.

Bidder has to provide following qualified & experienced service staff for civic centre as per

the requirement of manpower at each civic center, preferably who have worked in public

related application.

Table – 2.1 Qualification Requirement for Manpower

General Terms & Conditions for ManpowerDeployment:

Minimum age must be 25 years for Nodal Officer, 21 Years for Supervisor & CCC

ASSISTANT and 18 Years for Peon.

Sr No Designation Qualification

1 Nodal Officer Any Post Graduate with 2 Years of Administrative

experience

2 Center Incharge /

Supervisor

BCA / B.Sc. IT / DCA / Diploma in Computer / IT

fromGovt. Approved University / Polytechnic with

at least 1 Year experience

3 CCC Assistant/PRO Any Graduate having Computer Proficiency

4 Peon Knowledge of Local Language (Reading, Writing,

Speaking)

7

Nodal Officer, Supervisor & CCC ASSISTANT should be fully conversant with English &

Gujarati data entry work.

Staff should be well mannered, polite & must behave properly with the citizen.

Official record must not be handed over to any unauthorized person / institute

without permission from higher authority of AMC.

Bidder has to replace or remove concerned Supervisor / CCC ASSISTANT / Peon for

any misbehavior or misconduct activities observed by AMC official.

It is primary responsibility of the bidder for any fault on the part of his recruited staff

Bidders will be responsible for payment to his staff as well as any dispute arising

among their counterpart. They have to follow all Laws and Rules and Regulations of

AMC as well as Laws of Government Applicable( i.e., payment of wages act, contract

act, service tax act, industries dispute act and any other law or rule applicable).

Bidder will have to pay salary to his concerned staff through ECS only. Bidder will

have to submit declaration along with necessary proof for the previous month along

with each bill.

Bidder will be responsible to follow Procedures, Rules, Circulars, Amendments etc. of

AMC; and also any timely amendment in Govt. Laws, Notifications, Resolutions etc.

Staff provided by bidder will be solely on Payroll of Bidder. The staff has nothing to

do with AMC pay structure and payroll. Staff, in no case, will be able to claim

themselves to be a staff of AMC.

In case of absence, attrition of employees; bidder will have to manage immediately.

If Bidder will not be able to manage immediate and bidder replaces temporary

employee; AMC will not pay cost of that temporary employee

AMC reserves right to increase/decrease number of manpower to be deployed at

any particular civic center at the time of assigning order or at any point of time at

later stage based upon necessity of work, infrastructure, demand etc.

8

3. Roles & Responsibilities of Manpower:

Table – 3.1 Roles & Responsibilities of Manpower

Sr

No

Designation Roles & Responsibilities

1 Nodal Officer Nodal officer will be a dedicated resource to AMC for all CCC

related matters. Single point of contact to AMC for all CCC related matters. Monitoring day to day operations of all CCC

Managing manpower requirement at all CCCs and fulfil the

same. Co-ordination, passing information, gathering information

from all CCCs as required by AMC anytime. To make sure that all CCC follow proper AMC instructions and

tender terms and conditions.

2 Center Incharge Incharge will work as a CCC ASSISTANT and also a Supervisor

of concerned CCC. Incharge will represent concerned CCC. Managing human resources and allocation of work Monitoring routine activities carried out at CCC

Supervisor or center in charge would be responsible for

changing /cancelling any receipt etc and reason thereof

should be noted in writing and conveyed to server room as it

has direct financial implications. For cancelling any receipt, old cancelled receipt must be kept

in file. Maintaining Daily Attendance Register and ensuring CCC

ASSISTANT and other staff’s presence Understanding various application thoroughly as per need of

the concerned department and training/helping CCC

ASSISTANTs for the same Ensuring all the applications are carried out at concerned CCC

Understanding IT Infrastructure (server, hardware,

networking, software) of concerned CCC and ensure

maintenance of the same Co-ordination and follow-up with concerned

officers/company/person for Leaseline, hardware, software,

stationary or contingencies related issues and ensuring that

issue gets resolved urgently

Timely dispatch of citizens’ applications (RTI, Tax Applications

etc.) on day to day basis only. Timely collection of required stationeries and other

contingencies Maintaining registers for stationary, contingencies, dead-

stock, applications etc. Verifying daily collection report with actual cash collected for

all the CCC ASSISTANT counters before submitting to cashier

9

Managing the compliance with the orders/instructions given

by AMC on timely basis.

Handling citizen grievances, Councillors’ representations etc. Details duties of Center Incharge is mentioned below in

Clause 3.1 Obey the instructions of AMC Officials.

3 CCC ASSISTANT

/PRO

CCC ASSISTANT will work on the Application(s) assigned by

Incharge

Any CCC ASSISTANT should have thorough knowledge of

almost 70% of the total no. of Applications even though

he/she is working on particular Application(s) only. Preparing daily collection report and properly cross checking

with actual cash collected before submitting to cashier Follow timely instructions given by Incharge or AMC officers

4 Peon Peon should have thorough knowledge of all AMC Zones,

Wards, Departments, Head of Departments, PIOs, Appellate

Officers, AMC Office Addresses etc. Peon should ensure that all the applications (RTI, Tax etc.)

received at concerned CCC should be sent personally to

respective zone/ward/dept/office/officer within stipulated

time and with no delay.

Collecting required stationeries and contingencies from

respective zone/ward/dept/office/officer as and when

needed. Normal cleanliness of the CCC premise

Wet cleaning flooring, furniture, notice-board, tube-lights,

fans etc. and toilet (if within the premise of CCC) Helping CCC staff for other office works.

3.1 Responsibilities of Center Incharge :

It is responsibility of supervisor bring all the stationeries provided by AMC (e.g.

Property Tax receipt & revenue stamps from Tax dept; Gumasta dhara cerificates

from Gumasta dhara dept; birth and death certificates, Lamination sheets from RBD

dept, Vehicle tax token from Vehicle Tax dept, other contingency, hawker & health

license from computer department etc.) from the concerned department, maintain

the stock register of each item received and issued.

Separate register to be maintained for each activities and material used such as.

o Revenue stamp

o Birth & death certificate

o Hawker’s license

10

o Health license

o Gumasta dhara certificate

o Vehicle tax token

o Dead stock register

o RTI application inward/outward

o General inward/outward

o Tax Forms

o Gumastadhara forms

o RTI / Hall-Party Plot / Health / Hawkers forms

o Chalan submission

Missing/theft of any stationeries (Blank Birth and Death certificate, Gumasta license

etc.) must be reported immediately to concerned dept with FIR in writing as it

requires press notes and relates to legal issues.

Supervisor has to deposit daily all the cash and cheques to concerned zonal cashier.

In case on any discrepancy or problem supervisor has to concern that department,

i.e. he/she concern tax dept in case of problem related to tax.

It is responsibility of supervisor to audit all concern city civic centres’ record with

Audit Dept of AMC periodically & after auditing submit to the concern department.

For cash collection system, bidders has to follow the existing procedures and

instructions of the Account department of AMC.

Any delay in cash collection through cashier supervisor must contact Dy. Accessor &

Tax collector / Dy. Chief Accountant of respective zone where city civic centre exist.

Supervisor can cancel receipt in case of problem on the same day with in given

prescribe format with written consent of citizen. After that he/she has to contact

server room in charge.

Supervisor has to maintain separate registers for cancelled receipts and the reason

thereof.

Supervisor has to inform immediately and log complaint to consultant / server room/

service provider in case of any break down / application level problem / connectivity

related problems and bidder will be responsible for follow up as record maintenance

for the same.

Supervisor will have to submit and maintain following daily report separately for

accounting purpose as per the instruction from Account department of AMC,

11

o Counter wise cash/cheque/ DD / Credit cards report

o Head wise report

o All cash cheque and other report

o Civic center summary

o TDO fees Head wise report

o Cashier report

o Zone report

o Deadstock Register

o Cancelled Receipts Register with original receipt to be kept in file

o Revenue stamp Usage report etc.

4. Civic Centers:

AMC divided Civic centers into 5 different categories, i.e. A, B, C, D, E; based upon load of

work, manpower requirement, timing of work and location of civic center. Detailed

bifurcation of categories is as per below:

Table – 4.1 Categories of Civic Centers

Category Particulars

CategoryA Timing : 9.00 AM to 8.00 PM

Operation in 2 shifts :

o First Shift : 9.00 AM to 5.00 PM with 5 people

o Second Shift : 12.00 Noon to 8.00 PM with 4 people

Manpower : Total 12 (1 AMC Employee, 11 Agency staff)

o AMC Employee as Center Incharge : 1

o CCC ASSISTANTs provided by Agency : 9

o Peons provided by Agency : 2

o Agency should appoint one out of above 9 CCC ASSISTANTs

as Assistant Center Incharge, who will take charge of Center

Incharge in absence of Center Incharge placed by AMC.

CCCs running at Zonal offices / main CCCs of Zone

CategoryB Timing : 9.00 AM to 8.00 PM

Operation in 2 shifts :

o First Shift : 9.00 AM to 5.00 PM with 4 people

o Second Shift : 12.00 Noon to 8.00 PM with 3 people

Manpower : Total 9 (1 AMC Employee, 8 Agency staff)

o AMC Employee as Center Incharge : 1

12





Incharge in absence of Center Incharge placed by AMC.

CCCs running at Zonal offices / main CCCs of Zone

CategoryC Timing : 9.00 AM to 5.00 PM

Operation in single shift

Manpower : Total 6 (All Agency staff)

o Center Incharge provided by Agency : 1





Incharge in absence of Center Incharge.

CCCs with moderate work load.

CategoryD Timing : 9.00 AM to 5.00 PM









CCCs with low work load.

Category E Timing : 9.00 AM to 5.00 PM









CCCs with very low work load.

AMC may change the category considering the work load of the centers. Bidder has to

deploy manpower as per the instruction given by AMC.

List of Civic Centers and category wise bifurcation of CCCs is given as per Annexure- 1 .

13

5. Provide by AMC:-.

AMC will provide space for civic centre, computer hardware/software, tables and

chairs, all stationary for first time for civic centre.

It is the primary duty of the concern bidder to get individual training of recruited

staff. For this bidder has to understand existing functioning of the all modules/

services / existing procedure of civic centre.For this bidder has to visit civic centre on

their own cost.

No separate or individual training would be provided by AMC.

Regular Supervision will be done by AMC official & check all documents, registers &

behavior of civic center staff periodically.

The selected Bidder for award of the contract will sign an agreement on the Govt.

stamp paper. The format for the agreement is shown in Annexure 2 & 3 within 15

days of giving the workorder.

AMC will pay consolidated agreed amount to the bidders on monthly basis, not to

the individual recruited staff.

AMC may integrate Attendance Management System along with counter modules

for monitoring presence of staff. Bidder will have to understand this system and

instruction his staff accordingly to follow the same.

6. Penalty Clause:-

Penalty will be levied as decided by AMC higher authorities on bidder as per

following in case of non compliance of Tender Terms & Conditions contract and may

terminate the contract anytime.

Table – 6.1 Penalty

Sr. No. Particulars Penalty

1 Fraud / Financial Loss 2 times the Amount of Loss / Fraud

2 Corrupt practices / Illegal financial

transactions

Minimum Rs. 10,000 or

As per DyMC / MC order.

3 Errors in transactions (Includes data

entry error, documents, cheques,

records, applications misplaced, torn,

damaged etc.)

Rs. 100/- per error

14

4 No. of Less Employees 2 times of quoted price for the

particular category of manpower(if

bidders has not deployed a particular

person for more than 15 days during

the month)

5 Non-working of Application(s) due to

lack of knowledge of manpower &

stationary

As per number of complaints.

No. of complaints multiplied with per

day per manpower charge

6 Misbehavior, misconduct, use of abusive

languages, or any kind of behavior

observed or being known which harms

the respect of any other person or spoil

the decorum of CCC or AMC

Rs. 500/- per Incident and replacement

of responsible person on immediate

basis.

7 Damage to the property by manpower Actual amount incurred on property

replacement or rectification.

8 Failure to comply with the written order

from AMC or failure to comply with

tender scope (by CCC Staff)

5% of total monthly amount of that

particular CCC.

9 Failure to comply with the written order

from AMC or failure to comply with

tender scope (by Nodal Officer)

0.5% of total bill amount of the

respective month submitted by bidder

10 Manpower qualification not as per

Tender Terms & Conditions

10% of total monthly payment for that

particular resource.

7. Period for Contract:-

Contract period with bidder will be one year and may be extended upto further 12

months if found satisfactory by the AMC.

15

General Conditions:

Invitation & Instruction for Tenderers

1. Invitation :

1.1. Sealed and superscribed tenders are invited by Ahmedabad Municipal Corporation,

to provide manpower for new civic centers at various wardsof AMC.

2. Purchase of Documents:

2.1 Tender fee for Tender Document isRs. 5000.00 (Non Refundable) The cost of Tender

Document must be paid at the time of submission of tender by Demand Draft on any

nationalised bank of Ahmedebad in favor of The Municipal Commissioner,

Ahmedabad. Cheques will not be accepted in any circumstance.

3. Whom to Contact:

Name Designation Contact

Mr. K L Bachani Dy. Municipal Commissioner (E-Gov) [email protected]

Mr. Ramya Bhatt Asst. Municipal Commissioner (E-Gov) [email protected]

Mr. Yatindra Naik Manager (E-Gov) [email protected]

May be contacted for any further information on the tender.

4. Earnest Money Deposit :

4.1. Tender should be accompanied by Earnest Money Deposit of Rs. 2,00,000.00

(Rupees Two Lakhs only) which shall be in favour of Ahmedabad Municipal

Corporation in a demand draft of any Nationalised bank at Ahmedabad with tender.

Cheques will not be accepted in any circumstance.

4.2. Tender form not accompanied by Earnest Money Deposit and Tender Fee shall be

rejected as non-responsive.

4.3. If, during the Tender validity period, the Bidder withdraws his tender, the Earnest

Money Deposit shall be forfeited.

4.4. The Earnest money deposit will be returned to the unsuccessful Bidders only after

the decision taken on this tender item by The Municipal Commissioner. The earnest

money deposit will be returned to the successful Bidder only against the submission

of security deposit as per the prevailing rules and regulations of Ahmedabad

Municipal Corporation.

GENERAL CONDITIONS

INVITATION & INSTRUCTION FOR TENDERERS

16

4.5. The Successful Bidder shall appoint the manpower within 15 calendar days, once he

is intimated about the acceptance of his Tender. If he fails to carry out the task

within the time schedule, his tender will be cancelled and Earnest Money Deposit

will be forfeited.

5. Tender Validity Period :

5.1. The tender shall be valid for a period of not less than 6 months from the date of

opening.

5.2 Corrigendum to the tender, if required any, will be published on

https://amc.nprocure.com and www.egovamc.com; without any notice being

published in the newspaper. Thus, Bidder must check above websites periodically

during tender process.

6. Submission of Tender :

6.1. Bidder shall submit Technical Bid as shown in schedule A in sealed cover called

tender; and quote separate price as shown in Schedule B in electronic format on the

website https://amc.nprocure.com . Bidder must fill all the fields mentioned in

Schedule A.

6.2. Bidder must submit Bid in two sets with required documents as mentioned in the

tender documents as above said sealed cover superscribing "TENDER FOR

PROVIDING MANPOWER FOR CIVIC CENTERS AT VARIOUS WARDS OF AMC, AMC-

MANPOWER-CCC-2014-15/09 of “Ahmedabad Municipal Corporation” and

Company's name, address, contact number and email ID.

6.3. Bidder must submit Technical and Commercial Bid in the electronic format on the

website https://amc.nprocure.com upto 15:00 hrs. on 20/3/2015. Tenders duly

filled in as above mentioned will be received physically in the office of the Tender

Officer, Ahmedabad Municipal Corporation, Saradar Patel Bhavan, Danapith,

Ahmedabad up to 15:00 hrs. on 20/3/2015.

6.4. Tender received late on account of any reason will not be considered.

6.5. Telegraphic tenders will not be entertained.

6.6. Commercial bid should be submitted online only. Only Technical Bid along with EMD

and Tender Fee should submitted physically to Tender Officer through Hand delivery

/ Registered Post only and online both.

7. Opening of Tenders :

7.1. Technical bid will be opened by the Tender Officer, Municipal Corporation,

Ahmedabad, at 16:00 hrs on 20/3/2015 in E-Governance office, 1stFloor, C Block,

Sardar Patel Bhavan, Danapith, Ahmedabad in the presence of representatives of

Bidders who choose to remain present.

17

7.2. The Tender Officer will open each sealed tender, read and record the name of Bidder

and shall record his initial and date on each page of Tender Documents.

8. Capability of Tenderer :

8.1. Tender must be signed by an authorised person or persons of individual or

proprietary firm or partnership firm or limited/corporation or group of firms. Each

page of tender documents to be submitted should be signed by Authorised person

and duly stamped. Tender submitted without sign and stamp on each page is liable

to be rejected.

8.2. The certificate from the Firm/Company should be attached with Tender stating

authority to sign such Tender by above person.

8.3. Bidder's full names, occupation, phone no., and addresses shall be stated below their

signature on all Schedules, continuation sheets and all other pages on which he

makes entry.

8.4 Biddermust provide following with the tender.

8.4.1 The bidder must have one office in Ahmedabad. Please attach the copy of

any of one of the following: Property tax bill/Electricity Bill/Telephone

Bill/VAT/CST Registration/Lease agreement. The Bidder must fill & submit on

separate sheet in require format as per Schedule-A Form-1.

8.4.2 The Bidder should have yearly turnover of Rs. 50 Lac (Minimum) in the last

three financial years each. The copies of Audited Annual Accounts for last

three years shall be attached along with the Tender. The Bidder must fill &

submit on separate sheet in require format as per Schedule-A Form-2.

8.4.3 The Bidder must have at least three customer reference sites of providing

manpower in Gujarat. & minimum one site with any government

orgranisation in gujarat, preferably with any ULB, Municipal Corporation,

Nagarpalika or Panchyalat. with customer references & work order must be

attached along with the tender. The Bidder must fill & submit on separate

sheet in require format as per Schedule-A Form-3.Workorder for similar kind

of work must be of Rs. 50 Lac minimum for last three years.

8.4.4 Bidder must provide detail of its organization staff detail in Ahmedabad. The

Bidder must fill & submit on separate sheet in require format as per

Schedule-A Form-4.

8.4.5 Bidder must produce solvency certificate of Rs. 50 Lacs from any Scheduled

bank or any revenue authority at least before commencement of civic centers

after getting work order. Declaration for the same must be produced at time

of technical bid.

18

8.5 AMC reserves right to issue work order for particular civic centers even though

bidders has applied for more centers. Location choice of civic centers would be the

right of only AMC officials. Bidder cannot insist for having a choice of particular civic

centers. AMC reserves right to allot more than one civic center to more than one

bidder.

8.6 AMC reserves right to cancel the given contract for particular civic centers or all the

centers for which work order issued for manpower services without giving any

notice.

9. Tenderer Must Submit :

9.1 The tender form is to be completed by ink or by typewritten without alteration or

modifications. Changes if any must be initialed by the person signing the tender.

Additional pages must be serially numbered.

9.2. The tender will be disqualified if complete information, as called for, in the tender is

not provided.

9.3. Any tender containing vague and indefinite expressions or conditional tender will not

be considered.

9.4. Bidders must agree all condition given in tender.

9.5. No modification can be done in tender, once it is submitted online / to tender

Officer's office in Ahmedabad Municipal Corporation.

9.6. While tenders are under consideration, Bidders and their representatives or other

interested parties shall refrain from contacting by any means or by any persons or

representatives of Ahmedabad Municipal Corporation on matters relating to the

tenders under study. If necessary, Deputy Municipal Commissioner (e-Gov) may be

requested for clarification of tenders in writing.

9.7. Printed terms and condition of the tender will not be considered as forming part of

tender. In case any terms and condition of the contract or items in data and

literature are not applicable to this tender, Bidders are warned to intimate

separately on their own letterhead. Cancellation of any term and condition of the

Bidder form will not be entertained in any circumstance.

10. Price Schedule –

10.1. All tender prices should be on a fixed and firm price basis.

10.2. Prices should be quoted as per commercial bid format only as per Schedule-B. Both

the forms should be filled up separately in electronic format only. Form-1 and

Form-2 format mentioned in Scheduled-B are for sample only.

19

11. Successful Tenders:

11.1. Normally the lowest evaluated responsive tender in above list, which qualifies both

technically and financially, will be selected for award of the contract. Municipal

Commissioner, Ahmedabad Municipal Corporation, however, reserves the right to

reject any or all tenders without assigning any reason.

11.2. The award of contract will normally be made within one month after the date of

opening of tenders.

11.3. Bidder will quote keeping in mind all 57 City Civic Centers. However, A.M.C. reserves

the right at the time of award of contract to increase or decrease in civic centre

nos.

11.4. AMC reserves right to allot work to more than one bidder.

11.5. Any revision and amendments to the contract shall be made by written supplement

to the contract.

11.6. Contract shall mean acceptance of tender issued against this tender.

11.7. The selected Bidder for award of the contract will sign an agreement on the Govt.

200 Rs stamp paper. The format for the agreement is shown in Annexure . 2.

11.8. The selected Bidder shall have to pay the security deposit as per the prevailing rules

and regulations of The Ahmedabad Municipal Corporation.

11.9. The successful Bidder(s) will require to pay Security Deposit @ 10 % of total yearly

amount for the number of civic centers allotted as per the price quoted by bidder

by Demand Draft or Banker's cheque payable at Ahmedabad in favor of Ahmedabad

Municipal corporation of any scheduled / nationalized bank.

In case the successful Tenderer desirous to offer Security Deposit in the form of

Bank Guarantee, the same should be from the Indian scheduled bank (payable at

Ahmedabad) acceptable to the A.M.C. The Bank Guarantee shall be as per the

enclosed format Annexure-3 or in the format acceptable to the A.M.C

11.10. The Awardee i.e. the selected bidder will have to enter into an agreement with

AMC for supply of goods and its/their installation, commissioning etc. on a

Rs.200/- stamps paper of Gujarat at its own cost within 7 (Seven) days period from

the date of receipt of Award. The agreement shall be as per the format attached

herewith or in such other form / format as acceptable to the A.M.C.

11.11. Corrections, erasures made in the tender format(s) and other paper(s) including

pasted slip(s) if any, should be invariably initialed. No negotiations as to rate(s)

quoted will be made unless it is deemed necessary in context of service of civic

centres.

20

11.12. It should be noted that the lowest rate(s)/price(s) will not be the sole criterion for

accepting tender. Any offer / tender not meeting the terms and conditions

mentioned herein above will be liable for rejection without assigning any reason

thereof.

11.13. In case, the selected Bidder fail to provide man power for any reason, he will be

liable to pay the difference amount to the AMC, which AMC has to pay to the next or

other selected Bidder for manpower.

11.14 Bidder must produce solvency certificate of Rs. 50 Lac from any Scheduled bank or

any revenue authority at least before commencement of civic centers after getting

work order otherwise.

12. Providing of manpower:

12.1. Providing man power shall be within 15 Calendar days from the date of the receipts

of the order.

13. Payment terms

AMC will make the payment every month on the production of duplicate bills with

required reports as directed by AMC. AMC will not responsible for payment to his individual staff.

In case of absence, attrition of employees; bidder will have to manage immediate

replacement of permanent employee. If Bidder will not be able to manage

immediate and bidder replaces temporary employee; AMC will not pay cost of that

temporary employee.

15. Contract Period :

15.1 The Contract period shall have minimum 1 Year and may be extended to further

12 months if found satisfactory by the AMC higher authority.

15.2 If bidder wants to terminate the present contract / agreement on or before

contract termination period for any reason, then in that case, it is mandatory for

the bidder to issue two months notice to AMC and if AMC is satisfied with reasons

narrated in the termination / cancellation of contract / agreement, it will be

discretion of AMC to accept the same.

16. Supervision during contract period:

16.1. Regular Supervision will be done by AMC official & checked all documents, registers

& behavior of civic center staff periodically.

17. Training :

17.1 No individual training would be provided to the bidders/Staff. Bidder has to visit any

civic center at his own cost and understand / follow the existing procedure and

systems. No payment to be made on the part of training to the bidders.

21

17.2 It would be assumed that bidder has understood the all the procedural aspects of all

the departments like property tax, professional tax, Birth and death dept, Buidling

plan dept, TDO fees, RTI, Vehicle tax, Health and Estate, Gumastadhara dept for

licenses etc... all the modules, all services offered to the citizens at civic center.

18.

18.1 FORCE MAJEURE

The supplier shall not be liable for forfeiture of his performance security, liquidated

damages, or termination for default if and to the extent that his delay in

performance or other failure to perform its obligations under the Contract is the

result of an event of Force Majeure.

For purpose of this clause, “Force Majeure” means an event beyond the control of

the supplier and not involving the supplier’s fault or negligence and not foreseeable.

Such event may include, but are not limited to, acts of the Government in its

sovereign or contractual capacity, war or revolutions, fires, floods, epidemics,

quarantine restrictions and freight embargoes.

If the Force Majeure situation arises, the supplier shall promptly notify AMC in

writing of such conditions and the cause thereof. Unless otherwise directed by AMC

in writing, the supplier shall continue to perform his obligations under the Contract

as far as it is reasonably practical, and shall use reasonable alternative means for

performance not prevented by the Force Majeure

18.2 RESOLUTION OF DISPUTES

AMC and the supplier shall make every effort to resolve dispute amicably by direct

informal negotiation in case of any disagreement or dispute arising between them or

in connection with any of the terms & conditions of the contract or part of the terms

& conditions of the contract or touching to interpretation of any or part of the terms

& conditions of the contract.

18.3 ARBITRATION

If, after thirty (30) days from the commencement of such informal negotiations, AMC

and the supplier have been unable to resolve amicably a contract dispute, the

dispute will be referred for arbitration to an arbitrator to be appointed by mutual

consent whose decision will be final and binding on both the parties. The

proceedings shall be conducted in Ahmedabad and as per Indian Arbitration &

Reconciliation Act, 1996. The languageof the proceedings shall be in English only

22

18.5 GOVERNING LANGUAGE

The contract shall be written in English. All correspondence and other documents

pertaining to the contract that are exchanged by the parties shall be written in

English.

18.5 APPLICABLE LAW

The contract shall be interpreted in accordance with appropriate Indian law.

18.6 NOTICES

Any notice given by one party to the other pursuant to this contract shall be sent to

the other party in writing or by fax and confirmed in writing to the party’s address.

A notice shall be effective when delivered or on the notices effective date, whichever

is later.

For the purpose of all notices by the Supplier to AMC, these shall be sent, or on

changed address, if informed in writing by AMC to the supplier, at the following

address:

The Municipal Commissioner


Sardar Patel Bhavan, Danapith

Ahmedabad – 380 001.

For the purpose of all notices by AMC to the supplier, these shall be sent on the

following address or on changed address if informed in writing by the supplier to the

AMC.

Company: (To be filled in at the time of Contract signing)

_____________________________________

_____________________________________

_____________________________________

18.7 BINDING CLAUSE

All decisions taken by the Municipal Commissioner, AMC regarding the processing of

this tender and award of contract shall be final and binding on all parties concerned.

AMC, reserves the right: -

o To vary, modify, revise, amend or change any of the terms and conditions

mentioned above; or

o To reject any or all the tender/s without assigning any reason whatsoever

thereof or to annual the bidding process and reject all bids at any time prior

23

to award of contract, without thereby incurring any liability to the affected

bidder(s) or any obligation to inform the affected bidder(s) of the grounds

for such decision.

o To cancel the allocation of civic centers even though work order issued.

18.8 INTERPRETATION OF THE CLAUSES

In case of any ambiguity in the interpretation of any of the clauses in the Bid

document or the Contract Document, the interpretation of Municipal

Commissioner of Ahmedabad Municipal Corporation of these clauses shall be final

and binding on all parties. Tenderers shall carefully examine the Tender

Documents and fully inform themselves as to all the conditions and matters which

may in any way affect the work or the cost thereof. Verbal clarification and/or

information given by the Tenderers shall not be binding on the AMC.

18.9 Stamp Duty and Legal Charges

It shall be incumbent on the successful tenderer to pay stamp duty on the contract

and legal charges for preparation of the contract agreement.

18.10 Bidders not submitting the above mentioned information along with their tenders,

the tender will not be considered for evaluation and the bid will be outright

rejected.

24

DECLARATION FORM

(i) I/ We hereby declare that I / We have visited the civic centre and fully acquainted &

understood all the existing services provided to the citizen. Also understood the functioning

of all individual modules like, Registration of Complaints related to AMC, Receiving of

Payments of All Municipal Dues like, Property Tax, Professional Tax, Vehicle Tax and TDO

fees etc, Issuance of Birth and Death Certificate, Issuance of Licenses for Shops and

Establishments & Collection of Hoardings fee, Issuance of Health Licenses, Issuance of

Hawker’s Licenses, Collection of Property Tax Application / Complaints, General Complaints

& collection & forwarding right to Information Application & first appeal & procedural

aspect of the all the module starting form receiving the stationary from concern

department, forms & document taken from citizen & payment (cash/cheque) deposit

procedure as per treasury department. My self trained recruited staff can satisfactorily run

civic centre with the local situations at civic centre.

(ii) I / We hereby declare that I / We carefully studied the conditions of contract,

specifications and other documents of this work and agree to execute the same accordingly.

Declaration Certificate

I / We hereby declare that my / our near relatives are not working in Ahmedabad

Municipal Corporation in any capacity as on today. (As Concerned Dy. Municipal

Commissioner, Managers, E-Governance Department or upto class I and II officers

of AMC department )

I/We have thoroughly read, studied and understood the instructions for the tender

formats as well as the terms and conditions referred to herein-above and same are

acceptable to us.

Signature Of Tenderer

Designation :

Name :

Company's Stamp

25

SCHEDULE A

TECHNICAL BID

ELIGIBILITY CRITERIA

1) Form no. 1 : Office in Ahmedabad

Sr. No. Address Contact

Person

Designation and

Contact nos.

Other Information

1

2) Form no. 1 : Financial strength of the bidder

Sr. No. Financial

Year

Turnover (in Rs.)

1 2011-12

2 2012-13

3 2013-14

Total

Note: Please fill this form and submit the audited Annual Accounts for the last three

financial years.

3) Form No. 3 : Experience Details (Customer References)

Sr.

No.

Name of the

Organization

Contact

Person

Designation

and Contact

no.

Address Date of

purchase

order

Work

Completion

Certificate

attached?

(Y/N)

1

4) Form No. 4 : Organization Details

Sr. No. Name Designation Qualification Other Information like

expertise

1

2

5) Declaration for solvency certificate of Rs. 50 Lac from Nationalised bank or

revenue authority.

26

SCHEDULE B

PRICE BID

Price bid of man power requirement

27

All price for providing manpower at various new civic centers shown in schedule-A. Price

should be exclusive of service tax. Service Tax would be additional as per actual monthly bill

amount.

FORM-1

Particulars Total Rate for Supply as per Tender per personnel supplied

per month (Rs. Excluding Service Tax)

Designation Nodal Officer Center Incharge PRO / Computer

Operator

Peon

Tentative Requirement(for reference) 1 57 238 64

Salary (= or > MinimumWages)

PF (as applicable under law)

ESI (as applicable under law)

Anyother payments and remunerations

Total Monthly Payment to

each Personnel Supplied (A)

Administration Charges (B)

Total Per Month per personnel

Quote for Payment to be used as

basis for Comparisonof Bids (A+B)


Designation :

Name :

Company's Stamp:

28

FORM-2

Sr

No

Designation Mode of

Employment

Total Cost to AMC

(Rs. Excluding Service Tax)

1Nodal

OfficerDaily

2Center

InchargeDaily

3CCC

ASSISTANTDaily

4 Peon Daily


Designation :

Name :

Company's Stamp:

29

ANNEXURE – 1List of Civic Centers bifurcated into Categories

Sr.

No.

Category Category

Sr. No.

Zone Civic Center Address

1 A 1 Central Danapith Ground Floor, Sardar Patel Bhavan,

Ahmedabad Municipal Corporation,

Danapith, Ahmedabad-380001

2 A 2 Central Relief Road Opp. Roopam Cinema, Relief Road

Ahmedabad.

3 A 3 New

West

Bodakdev New west zone Zonal Office, Rajmata

Vijayraje Sindhiya Bhavan, Behind Atithi

Hotel, Bodakdev, Ahmedabad

4 A 4 North Memco Rajiv Gandhi Bhavan Naroda Road, Nr.

Memco Cross Road, Ahmedabad-380025

5 A 5 South Maninagar South Zone Zonal Office, Opp. Maninagar

Fire Station Rambaug, Maninagar

Ahmedabad-380008

6 A 6 West Law Garden Opp. Gujarat Law Society Main Gate,

Ellisbridge, Ahmedabad-380006

7 A 7 West Usmanpura Dr. Ramanbhai Patel Bhavan Usmanpura

Cross Road, Ashram Road, Ahmedabad-

380013

8 B 1 East Rakhial Vimalbhai Municipal Library Bhavan Rakhial

Cross Road,Ahmedabad-380021

9 B 2 East Viratnagar East Zone Zonal Office, Harubhai Mehta

Bhavan, Viratnagar Char Rasta, Ahmedabad.

10 B 3 New

West

Chandlodiya Chandlodiya Ward Office, Near

Chandlodiaya Over Bridge,Near Chandlodiya

Primary School, Chandlodiya, Ahmedabad

11 B 4 New

West

Ghatlodiya Ghatlodiya Ward Office, Under Chanakya

Bridge, Near Prabhat chawk, Ghatlodiya

Ahmedabad

12 B 5 South Bage Firdosh Indrapuri ward office, Nr. Express High-Way,

C.T.M. Cross Road, Ahmedabad.

13 B 6 South Isanpur Isanpur ward office, Ramwadi, Nr. Water

Tank, Opp. Vruj Hospital, Isanpur,

Ahmedabad.

14 C 1 Central Dudheshwar Dudheshwar Sub Zonal Office, Dudheshwar

water works compound, Shahibaug,

Ahmedabad

30

15 C 2 Central Girdharnagar Girdharnagar Ward Office, B/H Kirti Appt.,

Nr. Pritampura Municipal School No. 3-4,

Kanjinagar Cross Road, Girdharnagar,

Ahmedabad.

16 C 3 Central Khadia Angadia Octroi Post, Opp. Mahipatram

Ashram, Beside Raipur Gate, Khadia,

Ahmedabad

17 C 4 Central Shahpur Shahpur Ward Office,Beside Bapu Smruti

Kunj Road Store,Near Shahpur

Darawaja,Ahmedabad

18 C 5 East Odhav Odhav Ward Office, Near Rabari Vasahat,

Beside Odhav Fire Station, Odhav,

Ahmedabad

19 C 6 New

West

Memnagar Bodakdev Ward Office, Old Nagarpalika

Office, Nr. Manav Mandir Temple,

Memnagar Gam, Ahmedabad.

20 C 7 New

West

Ranip Ranip Ward Office, Old Nagarpalika Bldg.,

Opp. Mahesh Party Plot, Ahmedabad.-

382470

21 C 8 New

West

Vastrapur AMC TAX OFFICE, VASTRAPUR GAM, NR.

OLD OCTROI POST, Opp. Vastrapur Lake,

Ahmedabad - 380 015.

22 C 9 New

West

Vejalpur Vejalpur Ward Office, Nr. Jaltarang Police

St.,Nr. Jaltarang Bus Stand, Ahmedabad-

380051

23 C 10 North Asarwa Naroda Road Ward Office, Ran Basera,

Chamanpura Circle, Chamunda Over Bridge,

Ahmedabad

24 C 11 North Naroda Naroda Muthia Ward Office, Naroda Gam,

Naroda, Ahmedabad.

25 C 12 North Nobalnagar Nobal Nagar ward Office, Beside EWS

Quarters, Near Bhagwati Floor Mill, Opp.

Naroda Police Station, Naroda, Ahmedabad

26 C 13 West Chandkheda Chandkheda Ward Office, Old Nagar Palika

Office, Chandkheda Gam, Ahmedabad

27 C 14 West Dharnidhar

(Paldi Ward)

Dharanidhar Civic Centre, K.K. Shastri

Vachnalay, opp. Dharanidhar Dehrasar,

Ahmedabad.

28 C 15 West Vasna Vasna Swimming Pool Building, Opp.

Godavari Flat, Vasna, Ahmedabad.

29 D 1 Central Dariapur Dariapur Ward Office,Nr. Kuti Masjid, Nr.

Rupapari Ni pol, Dariapur Darawaja,

Ahmedabad

31

30 D 2 Central Jamalpur Jamalpur Sub Zonal Office, J.P. Store, Opp.

AMTS Staff Quarters, Jamalpur, Ahmedabad

31 D 3 East Amraiwadi Amraiwadi Sub Zonal Office, Near Mathur

Master Cross Road, 132 foot Ring Road,

Amaraiwadi, Ahmedabad

32 D 4 East Arbudanagar

(Nikol)

Kavi Ramanlal Vasantlal Desai Library

Building, Beside Krishna park Tubwell, Near

Sukhnan Garden, Hindustan Marble Road,

Nikol, Ahmedabad.

33 D 5 East Bapunagar Bapunagar Sub Zonal Office, Beside Urban

Health Center, Margha Farm Road, Near

Viratnagar Cross Road, Bapunagar,

Ahmedabad

34 D 6 East Mahavirnagar

(Bhaipura)

Mahavirnagar Ward Office, Inside Old AMTS

Depot, Opp. Ekata Appartment,

Hatkeshwar-CTM Road, Ahmedabad

35 D 7 East Rajpur Rajpur Sub Zonal Office, Near chakudia

Mahadev, Baliyakaka Road, Rajpur,

Ahmedabad

36 D 8 New

West

Jodhpur Jodhpur Ward Office, Old Nagar Palika

Office, Jodhpur Gam, Ahmedabad 380015

37 D 9 North Saraspur Saraspur Bal Bhavan, Near K.K. Eye Hospital,

Sarsaspur, Ahmedabad.

38 D 10 North Sardarnagar Sardarnagar Library Bhavan, Near

Sardarnagar police station, Sardarnagar,

Ahmedabad

39 D 11 South Kankaria Kankaria Ward Office, Near Municipal

School, Near Parasi Agyari, Ved Mandir

Road, Kankaria, Ahmedabad

40 D 12 South Khokhra Khokhara Civic Centre, Kokhara Circle,

Beside Rokadia Hanuman, Kokhara,

Ahmedabad.

41 D 13 West Nava Vadaj Nava Wadaj Sub Zonal Office, Purshottam

Nagar, Opp. Parth Tower, Nava Wadaj,

Ahmedabad

42 D 14 West Sabarmati Sabarmati Sub Zonal Office, Opp. Power

House, Sabarmati, Ahmedabad

43 D 15 West Stadium Sardar Patel Stadium ward office, Near

Naranpura Crossing, Near Panchsheel

Society, Naranpura, Ahmedabad

44 E 1 East Gomtipur Gomtipur Ward Office, Nr. Gomtipur Referal

Hospital, Municipal Bal Bhavan, Opp.

Gomtipur Darwaja, Ahmedabad

45 E 2 East Vastral Vastral Ward Office, Beside Ajay Tenament,

Part -5, Third Gate, Old Nagar palika Office,

Near Nani Canal, Vastral Road, Mahadev

Nagar, Ahmedabad 382415

32

46 E 3 New

West

Kali Kali Ward Office, Kaligam, Post Digvijay

Nagar, Ahmedabad 382470

47 E 4 New

West

Sarkhej Sarkhej Ward Office, Old Nagar Palika

Office, Near Water Tank, Sarkhej Gam,

Ahmedabad 382210

48 E 5 North India Colony India Coloney Ward Office, Potaliya Urban

Health Center Compound, Opp.

Chandraprasad Desai Hall, Bapunagar,

Ahmedabad.

49 E 6 North Kubernagar Kubernagar Sub Zonal Office, Near C ward

Water Tank, Opp. Sardargram Railway

Station, Ahmedabad

50 E 7 South Ghodasar Ghodasar Ward Office, Rajeshwari Society,

Near Chandola Lake, Ghodasar, Ahmedabad

51 E 8 South Vatva Vatva Ward Office, Vatva Gam, Ahmedabad

52 E 9 South Behrampura Behrampura Ward Office, Beside Torrent

Power Substation, Khodiyarnagar Char

Rasta, Behrampura, Ahmedabad.

53 E 10 West Ambawadi

(Gandhigram)

Gandhigram Sub Zonal Office, Near

Himmatlal Park, Azad Society, B/H

Sahajanand College, Ahmedabad.

54 E 11 West Naranpura Naranpura Ward Office, Nr. Kameshwar

Mahadev Mandir, Naranpura, Ahmedabad

55 E 12 South Lambha Lambha Ward Office, Narol Aslali High Way,

Near Freeway Trade Centre, F.P. No 56,

Narol Gam, Ahmedabad

56 E 13 North Thakkarbapa-

nagar

Thakkarbapanagar Ward Office, Kevadia Ni

Chali, Opp Bajarang Ashram, National

Highway No. 8, Thakkarbapanagar,

Ahmedabad

57 E 14 New

West

Gota Gota Ward Office, Near ADB Water Tank,

Science City Road, Sola, Ahmedabad.

33

ANNEXURE - 2

Memorandum of Understanding

That this agreement is entered into in between the below mentioned two parties

on..............day of of the year 2015.

BETWEEN:-

PARTY OF THE FIRST PART:

AHMEDABAD MUNICIPAL CORPORATION (A government body established under the

Bombay Provincial Municipal Corporations Act) having its registered office at Sardar Patel

Bhavan, Danapith, Ahmedabad-380 001 through its authorized signatory (hereinafter

referred to as " The first part" in this agreement)

PARTY OF THE SECOND PART:

____________________________________________ having its registered office at

_________________________________________________________ (A private/public

limited company constituted under the provisions of The Companies Act, 1956 through its

authorised signatory (hereinafter referred to as the " The second part " in this agreement.

That both the parties are having its registered offices at the above mentioned places and

have agreed to enter into this agreement the witness herewith as under:

1 That the Corporation is a body framed under the Bombay Provincial Municipal

Corporation Act with intent to provide / manage / assist and cater the needs of

the citizens of the city of Ahmedabad, and is engaged in all round development

of the city of Ahmedabad in the larger interest of the people residing therein.

2 That the Corporation, to facilitate the people living in the local limits of the

Municipal Corporation, and to facilitate their needs in respect of various public

amenities, which are quintessential for the well being of the general public for

example; registration of birth, registration of death, collection of tax bills,

application forms for the senior citizens, approval of building plans etc. as well as

relevant / consequential facilities, with a view to facilitate the life of the people

and to provide the necessary public amenities at their door steps, the First part

has created City Civic Centers at different places in the city of Ahmedabad.

3 That therefore the First Part has proposed / offered the Second Part herein to

enter into the present agreement and have expressed its intention to appoint

the Second Part herein, as an authorised AGENCY for the purpose of providing

man power support to the First Part at the City Civic Center located at different

location in Ahmedabad for effective and efficient operation and execution for

running the Civic Center set up by the First Part herein.

34

TERMS & CONDITIONS:

(A) That the parties to the agreement have agreed to enter into the agreement for

effective and efficient operation and execution for running the Civic Center set

up by the First Part. For the said purpose the parties hereby agree that the

Second Part would be liable and responsible to provide appropriate work force

as mentioned in tender AMC-MANPOWER-CCC-2014-15/09 and the necessary

maintenance service required for the effective and efficient operation for

running the Civic Centers involving the maintenance activities narrated in scope

of work.

(B) The Second Part herein agree to provide minimum working staff as per

qualification mentioned in tender document (Annexure- ) and as per numbers

mentioned in tender document (Annexure- ) which can be increased and/or

decreased as per the requirement to operate the aforesaid Civic Center. It will

be the look out of the party of the Second Part to appoint the staff on

contractual basis and/or on permanent basis. That the part of the First Part has

nothing to do with the staff of party of the Second Part. For any fault on the

part of the staff of Second Part, party of Second Part will be responsible and

answerable and the same will create vicarious liability of the party of the

Second Part. That the party of the First Part is concerned with the operation of

the aforesaid Civic Center and not at all concerned with the salaries / payment

to be made to the staff of the Second Part. That the staff employed by the

party of the Second Part will not be entitled to claim to be staff of party of the

First Part at any point of time. The part of the First Part will only be required to

pay as per Commercial terms approved by Municipal Commissioner (Annexure-

) to the party of the Second Part for providing man power services irrespective

of the payment made by the party of the Second Part to its staff members.

Payment is to be paid on monthly basis as per amount mentioned in Annexure-

and this amount would be credited towards manpower as well as maintenance

services provided by the party of the Second Part during the tenure of contract.

The First Part will pay consolidated agreed amount to the bidders on monthly

basis, not to the individual recruited staff.

(C) The First Part will provide space for civic centre, computer hardware/software,

tables and chairs all stationary for first time for civic centre. It will be primary

duty of the Second Part to get individual training of recruited staff. For this The

Second Part has to understand existing functioning of the all modules/ services

/ existing procedure of civic centre. For this bidder may visit civic centre on their

own cost. No separate or individual training would be provided by AMC.

(D) Duties and Responsibilities of staff to be deployed by the Second Part will be as

per Annexure - .

(E) The First Part may integrate Attendance Management System along with

counter modules for monitoring presence of staff. The Second Part will have to

understand this system and instruction his staff accordingly to follow the same.

Regular Supervision will be done by official & check all documents, registers &

behavior of civic center staff periodically. That the party of the First Part is at

35

liberty to supervise the work carried out by the staff of the party of Second Part

and in case if any irregularity is found, penalty would be imposed on the Second

part as mentioned in tender (Annexure- ) and the Second Part has to regularize

the same underwritten instruction to the party of the First Part within three

days, failing which it will amount to non-compliance of present M.O.U. and the

party of the First Part will be at liberty to terminate the contract.

(F) The parties herein agree that the Second Part shall be required to provide

maintenance for the effective running of the City Civic Centers. The second

part's liability would be limited to providing maintenance and support system

for efficient operation of the City Civic Centers. The first part herein further

agrees to pay aforesaid amount as per Annexure-3, for the maintenance

services provided by the second part herein.

(G) That the said agreement is executed between the parties only for providing the

services as mentioned in AMC-MANPOWER-CCC-2014-15/09 with the terms

and conditions mentioned in AMC-MANPOWER-CCC-2014-15/09 and for that

the infrastructure at Civic Centre will be provided by the Corporation. The First

part herein will be at liberty to add more Civic Center services apart from which

mentioned in tender AMC-MANPOWER-CCC-2014-15/09 in future during the

tenure of contract and the Second part herein agree to execute and carry out

those services. (Annexure- )

(H) It is further agreed between the parties that Second Part herein shall be liable

for payment of any taxes except the Service Tax that may be approved and / or

may / shall be applicable from time to time and that may be in force and/or

implemented from time to time as per the law in force and applicable to any /

or all the activities that are agreed to be or that may be agreed to be

undertaken in future by either parties in this behalf.

(I) The second part must agree with all conditions mentioned in the tender AMC-

MANPOWER-CCC-2014-15/09. The second part has to submit the undertaking

to the first part that the salary to the employees employed by the Second Part

will be paid only via cheque or ECS regularly.

(J) It would be sole responsibility of the Second Part to comply all laws and rules

and regulations of AMC and government laws applicable (i.e. like Payment of

Wages Act, Contract Act, Service Tax, Industrial Dispute Act, ESIC etc.).

(K) It would be responsibility of the Second Party to comply with the timing of City

Civic Center mentioned in the tender AMC-MANPOWER-CCC-2014-15/09. It

would be responsibility of the Second Part to make sure that all civic centers

remain open and operational during their respective operational hours during

working days. Over and above, the Second Part has to make arrangement for

making City Civic Centers operational as per the directives given by an authority

from the First Part about working of City Civic Centers. (Annexure – )

36

PROVIDE BY AMC :

AMC will provide space for civic centre, computer hardware/software, tables and

chairs all stationary for first time for civic centre

It is the primary duty of the concern bidder to get individual training of recruited

staff. For this bidder has to understand existing functioning of the all modules/

services / existing procedure of civic centre. For this bidder has to visit civic centre on

their own cost. No separate or individual training would be provided by AMC.

Regular Supervision will be done by AMC official & checked all documents, registers

& behavior of civic center staff periodically.

AMC will pay consolidated agreed amount to the bidders on monthly basis, not to

the individual recruited staff.

AMC may integrate Attendance Management System along with counter modules

for monitoring presence of staff. Bidder will have to understand this system and

instruction his staff accordingly to follow the same.

PLACE OF ESTABLISHMENT

It is further agreed between the parties herein that the aforesaid task of running the city

civic centre shall be executed at City Civic Centers located at different locations in

Ahmedabad. The party of the First Part can start more City Civic Centers during the tenure

of contract and the party of the Second Part will be liable to deploy its manpower for those

City Civic Centers as well.

It is also further agreed that the initial set up and the infrastructural development shall be

put by the First Part herein and the liability of the Second Part herein shall unless repugnant

to the context, would be limited to provide administrative and man power solution for the

effective and efficient operation and maintenance of the City Civic Centres. It would be sole

responsibility of the Second Part to maintain existing Civic Center Infrastructure (Computers,

Printers, Other Hardware Items, Lamination Machine, Stationeries etc.) and lost or damage

has to be replaced as in position by the Second Part or the First Part will recover for the lost

or damage from Bank Guarantee submitted by the Second Part or any other payments to be

paid to the Second Part.

That the employees employed by the Second Part shall be treated as employee of Second

Part and not the employee of the First Part.

SUPERVISION DURING CONTRACT PERIOD :

Regular Supervision will be done by AMC official & checked all documents, registers &

behavior of civic center staff periodically.

PAYMENT TERMS :

AMC will make the payment every month on the production of duplicate bills with

required reports as directed by AMC. AMC will not responsible for payment to his individual staff.

In case of absence, attrition of employees; bidder will have to manage immediate

replacement of permanent employee. If Bidder will not be able to manage

37

immediate and bidder replaces temporary employee; AMC will not pay cost of that

temporary employee.

PENALTY CLAUSE :

Penalty will be applicable as mentioned in Clause 6 of Tender AMC-MANPOWER-CCC-2014-

15/09. Penalty would be deducted by the First Part from monthly payment to be made to

the Second Part. (Annexure- )

TERMS OF AGREEMENT

That the parties to the agreement have mutually agreed to the above terms and conditions

and have decided to enter into the present agreement to provide the services in light of the

terms and conditions prescribed aforesaid, for the successful operation and maintenance of

the aforesaid City Civic Centres, initially for a period of 12 (twelve) months, commencing

from st day of , 2015 till th day of , 2016 and may be extended to further 12 months if

found satisfactory by the First part.

However, in the eventuality, party of the Second Part to terminate the present contract /

agreement for any reason, then in that case, it is mandatory for the party of Second Part to

issue two months notice to the party of the First Part and if party of First Part is satisfied

with reasons narrated in the termination / cancellation of contract / agreement, it will be

discretion of the party of First Part to accept the same, the party of the Second Part will be

at liberty to put their claim on such termination / agreement.

If the party of the First Part is not be satisfied with the services provided by the party of the

Second Part, then in that case, the party of the First Part will be at liberty to terminate the

contract without assigning any reason and party of the Second Part will be entitled to

receive the remuneration for the period it gave the services. That the order of termination

made by the party of the First Part in case of not being satisfied with the work carried out by

the party of the Second Part shall be final and cannot be challenged in any court of law.

FORCE MAJEURE

The supplier shall not be liable for forfeiture of his performance security, liquidated

damages, or termination for default if and to the extent that his delay in performance or

other failure to perform its obligations under the Contract is the result of an event of Force

Majeure.

For purpose of this clause, “Force Majeure” means an event beyond the control of the

supplier and not involving the supplier’s fault or negligence and not foreseeable.

Such event may include, but are not limited to, acts of the Government in its sovereign or

contractual capacity, war or revolutions, fires, floods, epidemics, quarantine restrictions and

freight embargoes.

If the Force Majeure situation arises, the supplier shall promptly notify AMC in writing of

such conditions and the cause thereof. Unless otherwise directed by AMC in writing, the

supplier shall continue to perform his obligations under the Contract as far as it is

reasonably practical, and shall use reasonable alternative means for performance not

prevented by the Force Majeure

38

RESOLUTION OF DISPUTES

The First Part and The Second Part shall make every effort to resolve dispute amicably by

direct informal negotiation in case of any disagreement or dispute arising between them or

in connection with any of the terms & conditions of the contract or part of the terms &

conditions of the contract or touching to interpretation of any or part of the terms &

conditions of the contract.

ARBITRATION

If, after thirty (30) days from the commencement of such informal negotiations, AMC and

the supplier have been unable to resolve amicably a contract dispute, the dispute will be

referred for arbitration to an arbitrator to be appointed by mutual consent whose decision

will be final and binding on both the parties. The proceedings shall be conducted in

Ahmedabad and as per Indian Arbitration & Reconciliation Act, 1996. The language of the

proceedings shall be in English only

JURISDICTION

The present agreement is executed between the parties herein at Ahmedabad and,

therefore, the competent Court of Civil jurisdiction at Ahmedabad, shall have the exclusive

jurisdiction and no other court beyond the territorial limits of the city of Ahmedabad shall

have jurisdiction to deal with any dispute or difference arising out of the present agreement

or the arbitral award in this behalf.

That this agreement is signed, by the authorised officers of both the parties with

appropriate seals of both along with the signature. That both the parties have understood

the contract, the terms and conditions laid down therein, the jurisdiction clause and the

arbitration clause and all the relevant paragraphs of the said contract in their full conscience

and that there is no misinterpretation, misrepresentation, undue influence, undue coercion,

or any kind of pressure on either of the parties to this contract for execution of the said

agreement and that both the parties have signed the said agreement in their full conscience,

knowledge and belief.

That this agreement is signed on this th day of ______ month of 2015 in the presence of

the below mentioned one witness atAhmedabad:-

Authorised Signatory of


Authorised Signatory of

1. Witness -------------- 1. Witness ------------

Seal of Ahmedabad Municipal Corporation Seal of ______________________________

39

ANNEXURE - 3

SPECIMEN OF BANK GUARANTEE /STAMP/(SECURITY DEPOSIT)

1. In consideration of the Municipal Corporation, Ahmedabad (Gujarat) India (here in

after called the Corporation) having agreed to exempt _____________________________

(here in after called the Firm) from the demand under the terms and conditions of the

Tender Notice No. ________________ dated __________ for the supply of _________

_____________________ (here in after called the Tender) of Security Deposit for the

fulfillment by the Firm on the terms and condition contained in Tender No.

___________________ dated of a bank guarantee for Rs. _____________ We, Bank.

_______________________ (here in after referred to as "the Bank") do hereby undertake

to pay to the Corporation an amount not exceeding Rs. ______________ against any loss

or damage caused to or suffered or would be caused to or suffered by the

Corporation by reason of any breach by the said Firm of any of the terms and conditions

contained in said Tender.

2. We Bank do hereby undertake to pay the amount

due and payable under this guarantee, without any demand but merely on a demand from

the Corporation stating that the amount claimed is due by way of loss or damage caused

to or would be caused to or suffered by the Corporation by reason of any breach by

the said Firm of any of terms or conditions contained in said Tenderer by reason of the

Firm's failure to fulfil their obligations towards their tenders. Any such demand made of

the Bank shall be conclusive as regards the amount due and payable by the Bank under this

guarantee. However, our liability under this guarantee shall be restricted to an

amount not exceeding Rs.____________________.

3. We, _________________________________ Bank, further agree that the guarantee

herein contained shall remain in full force and effect during the period that would be

taken for the validity of the said dues tender, and that it shall continue to be

enforceable till all the dues of the Corporation, under or by virtue of the said tender

have been fully paid and it's claim satisfied or discharged or till the Corporation certifies

that the terms and conditions of the said tender have been fully and properly carried out

by the said Firm and accordingly discharges the guarantee. Unless a demand or claim

under this guarantee is made on us in writing, on or before the, we shall be discharged from

all liability under this guarantee thereafter.

4. We, _______________________________ Bank, further agree with the Corporation that

the Corporation shall have the full liberty, without our consent and without affecting in any

manner our obligations hereunder, to vary any of the terms and conditions of the said

tender or to increase or decrease the quantity or to postpone or cancel the said tender and

forbear or enforce any of the terms and conditions relating to the said tender, and we shall

not be relieved from our liability by reason of any such variation or extension being given

to the said Firm or for any forbearance, act or commission on the part of the Corporation

or any indulgence by the Corporation to the said Firm or by any such matter or thing

whatsoever which under the law relating to sureties would, but for this provision, have

effect of so relieving us.

5. We, __________________________________ Bank, lastly undertake not to revoke this

guarantee during its, currency, except with the previous consent of the Corporation in

writing. Dated the _____________________________ day of. ________________ 2015. for

________________________________ Bank.