- The Huffington Post

Your Customer Service TeamMORE THAN 10 AGENTS AND GROWINGOn Salesforce Service Cloud or considering switching to Salesforce Service Cloud

SEARCHING FOR WAYS TO IMPROVE EFFICIENCYDue to increasing volumes over text-based channels

EXPLORING WAYS TO INCREASE CAPACITYConsidering or has already deployed new text-based communication channels

ACCESS TO CUSTOMER SERVICE HISTORICAL DATAStored solved customer inquiries that resulted in high customer satisfaction ratings

YOUR GOALReduce time and costs by automating repetitive tasks & supercharge customer satisfaction

Human+AI™ SolutionPOWER SERVICE CLOUD With Artificial Intelligence using Deep Learning

INCREASE AGENT EFFICIENCY WITH AIAutomate the repetitive and manual tasks with artificial intelligence. Save keystrokes and clicks.

ENABLE INCREASED SATISFACTION RATINGSFor both customers & employees

MULTILINGUAL & OMNICHANNEL Trained with historical data using mathematical models - no keywords or dictionaries needed

FAST TRAINING & DEPLOYMENT 6-24h to complete the AI training process

“By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future."

Salesforce Service Cloud

Main Features

Predictive Case IntelligencePre-fill all the case fields, drop downs & automatically route cases using AI

Human+AI™ Question AnsweringAI suggests the best answer. Agent approves. System learns & automates.

CUSTOMERS: AS SEEN ON:

The key is making sure artificial intelligence and human intelligence work together. When this happens, both sides get smarter, and the customer gets better service. Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.

available on AppExchange

backed by ventures Lightning Ready