ai in public sector - leading rpa company | uipath
TRANSCRIPT
AI in Public Sector
AI Summit: Supercharge your robots with AI
Industry Week
Week 2
AI across industries and domains
March 1 (10 am EST/3 pm GMT)
AI in Healthcare
March 2 (11 am EST/4 pm GMT)
AI in Insurance
March 3 (10 am EST/3 pm GMT)
AI in Banking & Financial Services
March 4 (10 am EST/3 pm GMT)
AI in Public Sector
March 5 (11 am EST/4 pm GMT)
• PepsiCo: Akbar Thobani
3A fully automated enterprise frees people to focus on higher value work
Assigns
automatable work to
robots
Make back-office work invisible
Provides a robot for
every person in the
company
Robot assistants give people superpowers
and let them focus on more valuable workDemocratizes
development
Low-code enables workers
to quickly bring new
application ideas to life
Unleashes AI across
every facet of work
Build smarter robots, and better
understand what to automate
Unlock unlimited potential: Become a fully automated enterprise™
4
Meet your speakers
Erica Thomas
RPA Program Manager,
United States
Department of Defense
Andrea Kadish
Director, Data Analytics
and Technology, Office
of the CPO, Internal
Revenue Service
Anthony J Tuozzo
The Clerk of the Circuit
Court & Comptroller,
Palm Beach County,
Florida
James Walker
Public Sector CTO and
Evangelist, UiPath
Meikle “Botman” Paschal
RPA Program Manager,
Unite States Customs
and Immigration
Services
RPA journey
RPA model
Enterprise Automation Model
- Access to RPA capability regardless of skillset or resources
- You get a bot, You get a bot!
Expansion of RPA AI/ML capability to diverse workforce
- Human Resources, Data, IT, Operations, Procurement, and Finance
Engage in Communities of Practice
- DHS Community of Interest
- Federal Community of Practice
DataManagement or
Data Quality
Financial Services
Operational Recommendations
Human Resources/Human Capital &
Training
Information Technology
Statistical Analysis or Reporting
OUSD(C) RPA Program Overview – Shared Service
Advana7
Program Highlights (as of 3 March 2021):
• 50+ Platform / Automation Partners, with support including (but not limited to):
✓UiPath Orchestrator hosting (shared service platform)
• (21) Current DoD Tenants connected to Advana’s UiPath Orchestrator Platform: OUSD(C), Universal (ex: DoD CIO JAIC, USMC (FM & LOG),
OEA), Army DASA-FIM, Army TRADOC, Army USARC_HQ, Air Force SAF/FMF, Air Force HAF/ES, Navy FM&C, NAVWAR, MyNavyHR(N1), NAVSUP, Navy CNO, BUMED, ONI, USMC TSO, USCG, WHS, DFAS, DISA OCFO, DARPA, MDA
• (7) Additional connections anticipated in the next ~2-3 months: Air Force GSC, DISA EM, DON Enterprise Procurement, USTRANSCOM, DAI PMO, DCAA, DoDEA)
✓80+ automations running/connected to RPA platform
✓RPA dashboard analytics
✓RPA CoE support (ex: recommendations on ideation assessments, automation life cycle, best business practices, general getting startedadvice, and other RPA resources)
✓Automation scaling; shared licenses
✓Intelligent Automation (IA) pilot - adopting additional technologies in conjunction with RPA
• Published Advana RPA CoE Wiki page https://wiki.advana.data.mil/pages/viewpage.action?pageId=40568124
OUSD(C) Center of Excellence has two primary shared service offerings:
• AWS Gov cloud deployed, high availability RPA infrastructure and platform that provides:
• DoD RPA programs with tools to improve the management, oversight, and scaling of their automation programs
• Multiple RPA tool options (UiPath and Automation Anywhere) with Unattended infrastructure anticipated by end of FY21 Q2
• Automations: Building/sharing/partnering on automations to increase impact and scale across the department
Advana RPA team mailbox: [email protected]
Emerging Technologies within the IRS Office of the Chief Procurement Officer
• Who We Are: We are a federal procurement organization looking to incorporate new and emerging technologies to improve day-to-day operations, innovate, and increase efficiencies in the mission of administering the nation’s tax code.
• Philosophy
• The initial philosophy was, “We need to start now.”
• RPA and AI were introduced with existing staffing resources and FAR authorities.
• Establishment of the Data Analytics and Technology Division occurred later.
AI Summit for Public Sector | Office of the Chief Procurement Officer March 5, 2021
“Any improvement in procurement
efficiencies will help the agency in terms
of increased competition in bidding and
driving down prices, while providing more
innovative solutions for its internal
customers who are carrying out the IRS’
mission.”
- Shanna Webbers, Chief Procurement
Officer
Robots:Walley Bishop Ava AshRosie Tobor Jennifer MackKitt Robbie Sharon roBockArnold Connor Dolores DanielsHal Issaac
Automated E-filing (AI + Bots)
RPA and AI
11
Automate more with AI
Semi-
structured
data
Read
sentiment
Unstructured
data
Forms in
VDI
Chatbots
Speech
to text
Understand
documents
Classify
text
Detect
anomalies
Make
predictions
Detect objects
in images
Detect
languages
Summarize
text
Detect
fraud
Translate
AI
Email event
Fill forms
Moving
file/foldersCopy/paste
Activities
Read/write
to databases
Scrape
data
Capture
Tasks
Extract
structured
data
Log in
to apps
RPA
Emulate humans and focus on “execution”
Rules based, repetitive tasks
Task management
Structured data
Definitive
Assist humans and focus on “thinking”
Increasingly cognitive and complex tasks
Pattern recognition
Semi-structured and Unstructured data
Probabilistic and high-variability
12
Operationalize AI with drag and drop ease
Drag and drop ML Skill into RPA
workflows in UiPath Studio1 2
Bring your own
model From your data science
teams
Choose a pre-built
modelFrom UiPath
Pick a modelFrom UiPath partners
3
ML Skill
Retrain the model (Humans) Validate exceptions
Choose a model Build an ML Skill in UiPath AI Center
Interview time
14
Interview time – Erica Thomas
AI/ML projects Challenges
Joint Artificial
Intelligence
Command
1 2 3
15
Interview time – Andrea Kadish
AI/ML projectsCulture of
innovationTimeline
1 2 3
AI Summit for Public Sector | Office of the Chief Procurement Officer March 5, 2021
Use Case: National Defense Authorization Act, Section 889 Bot
• Need: Section 899 of the National Defense Authorization Act (NDAA) required the IRS to insert telecommunications security language into all contracts via modifications.
• Current State: We had approximately 2,700 active contracts. Our process takes about two hours on average to complete the process. So, worst case scenario, it could take up to 5,400 hours – or 2.5 years –to modify 100 percent of our active contracts.
• After using RPA + AI: In addition to reducing the administrative burden on Contract Officers and eliminating data errors, the total time savings went from ~1 year (2,860 hours) to ~3 days (72 hours)!
17
Interview time – Anthony J Tuozzo
Less budget, more
workCase filing portal Benefits
1 2 3
19
Interview time – Meikle “Botman” Paschal
RPA and AI PrioritiesPotential AI use
cases
1 2 3
RPA AI/ML Opportunities
Digitization of paper form processing
Digital workforce optimization
Data Quality
Operations Mission Support Customer Support
Recommendations
Stay connected
22
See it in action
Experience ‘Art of the
possible’ at UiPath
Immersion Lab
Learn more about AI
Center
Check out the page
http://uipath.com/ai-center
Watch an AI demo
for public sector
See how UiPath enhance
complex decision-making
Stay with us on the AI
Summit journey
Join future sessions
http://uipath.com/ai-summit
AI Summit: Supercharge your robots with AI
Practical AI
Week 3
AI Playbook
March 9 (10 am EST)
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