aim high. progress further. · aim high. progress further. at progress, our expertise is in...
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Aim high.Progressfurther.
At Progress, our expertise is in designing and delivering proven, practical, hands-on people programs that create real behavioural change within teams.
We know that every organisation and work environment varies in
systems, strategies and culture - we therefore customise our programs specifically for each client’s unique requirements.
Our programs are delivered by accredited facilitators who have been champions in their corporate life.
Us Them
To Progress your business to where it aims to be, you need the BEST people training know-how and programs.
Janelle Nisbet
Our Managing Director Janelle Nisbet, has built a reputation as someone who can consistently bring out the BEST in people across all walks of business life.
Janelle has a background in managing and leading highly successful people, and throughout her corporate career has worked with teams in banking and finance, stockbroking and tele-communications areas.
Her corporate experience includes nine years in the fast-paced, ever changing call and contact centre industry where Janelle and her teams were recognised with 10 industry awards for excellence.
Janelle has built a team of industry specialists to join her at Progress - bringing together the very BEST in training know-how and people performance programs.
Our people make Progress
Janelle regularly consults and speaks to industry groups, and specialises in the areas of coaching, creating and leading high performing teams.
Her award winning people development skills have created great demand for her in many organisations as a trainer of leaders and coaches, as well as a motivator and inspirer of service excellence.
Industry Speaking Engagements
Our facilitators and programs bring out the BEST in people.
Practical ProvenProactive PeoplePerformancePrograms
Research has shown that effective behavioural change occurs over time with good on-the-job coaching and support.
At Progress we work hard to create clarity of role and purpose, to define and impart skills through practical and memorable systems, and to ensure a lasting legacy that continues to achieve results long after we have left.
Our programs are driven wherever possible through your own managers, supervisors and team leaders, using spaced repetition, coaching, and as much internal expertise as possible to ensure seamlessness and cultural integrity.
Why Progress Training Systems are the BEST
We conduct diagnostic evaluations to enable us, in partnership with you, to tailor and customise the selected program to suit your organisation’s style, services and development activities.
Progress provides clients with a range of innovative delivery options to compliment our skills development and behavioural change programs.
Progress Programs
At Progress Training Systems we undertake extensive briefings and orientation activities with clients to ensure we understand your corporate culture, terminology and procedures.
Communication & Customer Service
Customer Service
Negotiation Skills and Strategies
Coaching System
Conflict Management
Cross Cultural Communication
Sales & Marketing
Selling System
Business Building
Call & Contact Centre
Teleselling System
Customer Service for Contact Centres
Leadership Development for Contact Centres
Coaching System for Contact Centres
Tele-Negotiation Skills and Strategies
Survival System for Contact Centres
Telemarketing
Progress provides a range of the BEST Training Programs.
Management & Leadership
Leadership Development
Change Management for Leaders
Sales Management
Performance Coaching for Leaders
Team Building
Presentation Skills
Speciality
Progress can design tailored people development programs to suit your organisation’s requirements.
You can’t stop
To Progress further, contact our Head Office:
T: +61 2 9527 2280 M: 0411 358 333 E: [email protected]
www.progress.com.au