air north, yukon’s airline domestic tariff · 2019. 10. 24. · issue date 30august2019 effective...

Issue date30August 2019

Effective date30August 2019

TARIFF CTA(A) No. 1

Issued byBenjamin RyanChief Commercial Officer

Air North Charter & Training Ltd.(dbaAir North, Yukon’s Airline)

150 Condor RoadWhitehorse, YukonY1A 0M7

Air North, Yukon’s Airline

Domestic TariffRules, rates and charges applicable to the transportation ofpassengers and their baggage between points in Canada

Air North, Yukon’s Airline •Domestic Tariff

ii

Table of Contents ii

Check Sheet iii

Part I – General Tariff Information 1

• Explanation of Abbreviations, ReferenceMarksand Symbols 1

• Rule 1: Definitions 1

• Rule 5: Application of Tariff 4

• Rule 7: Personal Information 5

Part II – Before Departure 6

• Rule 10: Application of Fares and Charges 6

• Rule 15: Taxes, Charges and Fees 6

• Rule 20:Methods of Payment 6

• Rule 25: Currency of Payment 7

• Rule 30: Fare Classes 7

• Rule 35: Capacity Limitations 7

• Rule 40: Reservations 7

• Rule 45: Stopovers 10

• Rule 54: Interline BaggageAcceptance 10

• Rule 55: BaggageAcceptance 11

Part III – At the Airport/During Travel 16

• Rule 60: Acceptance of Children for Travel 16

• Rule 65: UnaccompaniedMinors 17

• Rule 71: Carriage of Passengerswith Disabilities 18

• Rule 75: Acceptance of Animals(Service Animals and Pets) 21

• Rule 80: Administrative Formalities – Travel Documents,Customs and Security 23

• Rule 85: Ground Transfer Services 24

• Rule 90: Schedule Irregularities 24

• Rule 95: Denied Boarding andOverbooking 26

• Rule 105: Refusal to Transport 29

• Rule 110: Passenger Expenses en route 31

• Rule 115: Tickets 31

Part IV – After Travel 33

• Rule 120: Limitations of Liability 33

• Rule 125: Refunds 35

Table of Contents


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Rule Number Revision Number Effective

1 2 31 August 2019

5 2 31 August 2019

7 2 31 August 2019

10 2 31 August 2019

15 2 31 August 2019

20 2 31 August 2019

25 2 31 August 2019

30 2 31 August 2019

35 2 31 August 2019

40 2 31 August 2019

45 2 31 August 2019

54 2 31 August 2019

55 2 31 August 2019

Check Sheet

Rule Number Revision Number Effective

60 2 31 August 2019

65 2 31 August 2019

71 2 31 August 2019

75 2 31 August 2019

80 2 31 August 2019

85 2 31 August 2019

90 2 31 August 2019

95 2 31 August 2019

105 2 31 August 2019

110 2 31 August 2019

115 2 31 August 2019

120 2 31 August 2019

125 2 31 August 2019


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Part I – General TariffInformation

Explanation of Abbreviations,Reference Marks and Symbols

$ Canadian Dollar(s)

(C) Denotes Changewhich results in neither increasesor decreases

(I) Denotes Increase

(N) Denotes Addition

(R) Denotes Reduction

(X) Denotes Cancellation

CTA Canadian TransportationAgency

IATA International Air Transport Association

ICAO International Civil Aviation Organization

N/A Not Applicable

Rule 1: Definitions“Air Transportation Contract”meanswith respect to domestictransportation, a contract entered into between the Passengerand the Carrier for the provision of a Flight to the Passengerand/or goods in the formof a Reservation and confirmingitinerary issued by the Carrier.

“Alternate Transportation”means another Flight (or Flights) onthe services of the same carrier or a Flight (or Flights) on theservices of another carrier; or a substitute formof travel,including travel via rail, bus or boat.

“Attendant”means a personwho travelswith a passengerwith adisability, is 18 years of age or over, is an able-bodied person anddoes not personally require any assistance from the Carrier orothers, and is fully capable of providing for the needs of thepassengerwith a disability that is not provided by the Carrier.

“Baggage”means any good that is necessary or appropriate forthewear, use, comfort, or convenience of the passenger for thepurpose of the trip and is appropriately packed in a containeracceptable to the Carrier. Unless otherwise specified, it shallinclude both checked and unchecked baggage of the passenger.

“Baggage Identification Tag”means a document issued by theCarrier solely for identification of checked baggage, part ofwhichis given to the passenger as a receipt for the passenger’s checkedbaggage and the remaining part is attached by the Carrier onto a

particular piece of the passenger’s checked baggage.

“BoardingArea”means the pointwhere the passenger’s flightcoupons are lifted and kept by the carrier or the pointwhere theCarrier examines the passenger’s boarding pass prior to thepassenger being permitted on the aircraft.

“Boarding Pass” includes either a paper document or anelectronic document issued by the Carrier to the passenger andserves as a record that the passenger has checked in for theirflight and, when it shows a seat assignment, it permits apassenger to board a particular flight.

“Boarding Cut-Off Time” is the time limit specified by the Carrierbywhich the passengermust be present at the designatedBoardingArea of their flight.

“CTA”means the Canadian TransportationAgency.

“Carrier”means: Air North Charter & Training Ltd., doing businessas Air North, Yukon’s Airline.

“Checked Baggage”means Baggage ofwhich the Carrier takescustody and forwhich the Carrier issues a Baggage IdentificationTag.

“Check-in Cut-Off Time” is the time limit specified by the Carrierbywhich the passengermust have completed check-informalities and received a Boarding Pass.

“Code-share” refers to amarketing arrangement inwhich two ormore carriers i.e. marketing carrier(s) sell seats using their ownairline code on a flight that one of themoperates (i.e. theOperating Carrier).

“Controllable”means a delay, cancellation or diversionwhich isconsidered to bewithin the control of the Carrier. Examplesinclude but are not limited to:mechanical issues and Carrier-controlled ground handling.

“Convention”means the Convention for the unification of certainrules relating to international carriage by air, signed atWarsaw,12 October, 1929, or that convention as amended by theHagueprotocol, 1955, or theMontreal Convention signed inMontreal on28May, 1999, whichevermay be applicable to carriage hereunder.

“Conjunction Ticket”means a ticket issued to a passengerconcurrentlywith another ticket(s) which together constitute asingle contract of carriage.

“Destination”means the ultimate stopping place according to thecontract of carriage, as shown on the ticket.

“Domestic Transportation”means air transportation betweenpoints in Canada, fromand to the same point in Canada orbetween Canada and a point outside Canada that is not in theterritory of another country.

“Emotional Support Animal” is a dog or a catwhich is used toprovide support for a personwith an emotional disability and is


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required as an accommodation for a Flight.

“Fare”means the rate charged to a passenger in respect of aFlight.

“Fare Type” refers to one of the tiered Fares that set forth theapplicable goods and services purchased by the Passenger.

“Fee”, “Charge” or “Surcharge”means the rate charged to aPassenger, distinct from the Fare, and in respect to eithertransportation services or services ancillary to transportationservices. Fees, Charges and Surchargesmay be collected by theCarrier on its’ own behalf or pursuant to an obligation imposed bya third party.

“Flight”means themovement of an aircraftwith passengersand/or goods from the point of take-off at the Origin to a point orpoints of landing thereafter, inclusive of the point of landing at theDestination.

“Flight Coupon”means that portion of the ticketwhich is eitherheld electronically in the Carrier’s database or on paperwhen apaper ticket is issued to a passenger. It indicates the particularpoints betweenwhich the passenger is entitled to transportation.

“ForceMajeure”means any unforeseeable circumstances beyondthe Carrier’s control, the consequences ofwhich could not havebeen avoided even if all due care had been exercised including, butwithout limitation,meteorological and geological conditions, actsof God, strikes, riots, civil commotions, embargoes, wars,hostilities, disturbances, unsettled international conditions,shortage of fuel or facilities, or labour disputes, either actual,threatened or reported.

“Group”means 10 ormore passenger travelling together on thesame Flight froma common point of Origin to a commonDestination.

“Guardian”means an adult over the age of 18who is travellingwith another passenger under the age of 18 forwhose care andsafety they are responsible.

“Immediate Family”means spouse, parents and grandparents,children and grandchildren, brothers and sisters,mother in lawand father in law, brothers in law and sisters in law, daughters inlaw and sons in law. Adopted and stepmembers are also includedin immediate family.

“Infant”means a passenger under the age of 2 years.

“Interline” refers to travel onmore than one carrier issued on asingle ticket.

“Interline Agreement” refers to an agreement between two ormore carriers to co-ordinate the transportation of passengersand their Baggage from the Flight of one air carrier to the Flight ofanother air carrier (through to the next point of stopover).

“Interline Itinerary”means all Flights reflected on a single Ticket

involvingmultiple air carriers. Only travel on a single Ticket issubject to the CTA’s approach provided the Origin or the ultimateTicketed Destination is a point in Canada.

“Involuntary Refunds”means a refund of an unused ticket orportion thereof or an unusedmiscellaneous charges orderrequired as a result of the Carrier cancelling a flight, failing tooperate a flight according to schedule, failing to stop at a point towhich the passenger is destined or is ticketed to stop over, orcausing the passenger tomiss a connecting flight, being unable toprovide previously confirmed space, substituting a different typeof equipment or class of service orwhere, because of safety orlegal requirements or the condition or conduct of the passenger,carriage is refused.

“Itinerary/Receipt”means a travel document or documents theCarrier or its agent issues to the passenger travelling on a ticket.The itinerary/receipt contains the passenger’s name, flightinformation and notices relevant for the journey.This document isto be retained by the passenger during the entire journey.

“Minor”means a passenger under the age of 18 years on the datethat travel commences.

“Non-Self-reliant”means a personwho is incapable of self-careduring flight.

“Operating Carrier”means the carrier that operates the actualflight.

“Origin”means the initial starting place of the journey as shownon the Ticket.

“Overbooking/Oversold” is the result of sellingmore seats thanthe available number of seats on a Flight.

“Passenger” or “passenger”means any person, exceptmembersof the crew, carried or to be carried in an aircraftwith the consentof the Carrier pursuant to a valid contract of carriage.

“Personwith a Disability”means a personwho, by virtue of alocomotor, sensory, intellectual, or other impairment, or amentalhealth condition, requires services or assistance beyond thosenormally offered by the Carrier tomeet their disability-relatedneeds.

“Personal information”means information about an identifiableindividual, but does not include the name, title or business addressor telephone number of an employee of an organization.

“Reservation” is a record, either in paper formor in electronicform, of the accommodation held by a passenger on a given flight.The reservationwould specify the date and times of travel, flightnumber and the Fare Type to be provided the passenger.

“Reservations Call Centre”means the call centre office used bythe Carrier to handle telephone calls, emails or socialmediamessages from the public.


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“Routing” establishes the possible points viawhich travelmaytake place for a specific fare.

“Schedule Irregularities”means the following:

Delays in the scheduled departure or arrival of the Carrier’s Flight;

Cancellation of Flight, or omission of a scheduled stop, or;

Schedule changeswhich require rerouting of a passenger atdeparture time of the passenger’s original Flight.

“Self-reliant”means that a person does not require servicesrelated to a disability beyond that normally provided by theCarrier, or beyond thatwhich applicable rules or regulationsrequire the Carrier to provide.

“Service Animal”means an animal that is required by a personwith a disability for assistance and is certified, inwriting, ashaving been trained by a professional service animal institutionto assist a personwith a disability andwhich is properlyharnessed in accordancewith standards established by aprofessional service animal institution.

“Special drawing rights” or “SDR” refer to an international type ofmonetary reserve currency created by the InternationalMonetary Fund (IMF) in 1969. It operates as a supplement toexistingmoney reserves ofmember countries. Its value isadjusted every five years (or earlier if warranted) by the IMF.

“Stopover” is a deliberate interruption of a journey initiated by thepassenger and agreed to in advance by the Carrier at a pointbetween the place of departure and the place of destination.Thedeliberate interruptionmust be for a purpose other thanchanging aircraft.

“Tariff”means this Tariff - a schedule of fares, rates, charges orterms and conditions of carriage applicable to the provision of anair service and other incidental services.

“Ticket”means either a paper or electronic document issued byor on behalf of the Carrierwhich includes the passenger’s flightcoupons.The ticket serves as evidence of payment of air fare andconstitutes for the passenger proof of their contract of carriage. Italso has detailed information to ensure proper processing andhandling. In instanceswhere a ticket exists as an electronicdocument, the Carrier issues to the passenger, as proof ofpurchase, an itinerary/receipt.

“Travel Credit”means credits provided by the Carrier to thepassenger resulting fromnon-refundable Ticket changes,cancellations, or for other service reasons. Travel Credits are non-refundable deposits that can be used for a future Flight.

“Unchecked Baggage”means any baggage (carry-on)accompanying the passenger other than checked baggage.

“Uncontrollable”, when used in reference to an irregularoperation, are those delays and cancellations that are considered

to be outside of the control of the Carrier.These include but arenot limited to: weather, airport facilities, security,medicaldiversions or unruly passengers.

“Voluntary Refunds”means a refund of an unused or partiallyused Ticket for reasons other than thosementioned under thedefinition of an involuntary refund.

“Voucher”means amonetary credit provided either in paper orelectronic format to a passenger thatmay be used toward futuretravel services or the provision of incidental services such asmeals, ground transportation, and hotel accommodation.


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Rule 5: Application of Tariff

(A) General1. This Tariff is applicable to the Domestic

Transportation of passengers and theiraccompanying baggage using aircraft operated bythe Carrier.

2. TheCarriermay enter into code-share agreementswith other air carrierswhereby it will market, as itsown, flights operated by those other carriers. In suchcases, this tariff is applicable to the transportation ofpassengers and their baggage on all flights operatedby other carriers yetmarketed and sold as theCarrier.

3. Air transportationwill be subject to the rules, rates,fares and charges published or referred to in thisTariff in effect on the date onwhich the Ticket isissued.

4. Unless the fare rule governing a specific fare basiscode applicable to the transportation purchased bythe Passenger states otherwise, the general rulescontained in this tariffwill apply.

5. Thecontent of this tariff constitutes the contractbetween the Carrier and the passenger. Should therebe a conflict between this tariff and any otherdocument issued or posted by the Carrier, this tariffwill prevail.

6. With the exception of Officers andDirectors of theCarrier, no agent, employee or representative of theCarrier has the authority to alter, modify orwaiveany provisions of this tariff.

7. TheCarrier’s rules, regulations and conditions ofcarriage as found in this Tariff are subject to changewithout notice.

8. TheCarrierwill be responsible for the furnishing oftransportation only over its own services, includingthose services offered via code-share arrangementswhere the flight is operated by another carrier.However, when the Carrier issues a ticket, baggagecheck, ormakes any other arrangements fortransportation over the services of any other carrier(whether or not such transportation is part of athrough service), the Carrier acts only as agent forsuch other carrier and the tariff of that other carrierwill apply. Air Northwill assumeno responsibility forthe acts or omissions of such other carrier.

9. International transportationwill be subject to therules relating to liability established by, and to allother provisions of the Convention.TheCarriermaystipulate that the limits of liability contained in thistariff are higher than those provided forwithin theapplicable Convention or that there are no limits of

liabilitywhatsoever. In all other instances, tariff ruleswhich are inconsistentwith any provision of theConventionwill, to that extent, be inapplicable tointernational transportation.

10. All dollar amounts shownherein are exclusive ofapplicable tax(es).

(B) Gratuitous CarriageExcept for the provisions of the Convention, the Carrierreserves the right to exclude the application of all or anypart of this tariffwith respect to gratuitous carriage asstated in this tariff.

(C) Air Passenger Protection Regulations(“APPR”)1. Theobligations of the carrier under APPR formpart

of this tariff and supersede any incompatible orinconsistent term and condition of carriage set out inthe tariff to the extent of such inconsistency orincompatibility, but do not relieve the carrier fromapplying terms and conditions of carriage of thistariff that aremore favourable to the passenger thanthe obligations set out in theAPPR.

2. For the purposes of APPR, Air North is considered asmall carrier.

(D) Passenger RecourseAny compensation offered to passengers is found in thistariff or is subject to applicable government regulations.

In the case of disputewith the air carrier, passengersshould, as the first recourse, try to resolve any problembydealing directlywith the Carrier. If the passenger hasattempted to resolve a complaintwith the Carrier and isstill not satisfied, the passengermay take thematter toeither the Canadian TransportationAgency or theappropriate court, as the passenger prefers.

(E) Carrier Requirements and RecourseNotwithstanding anything to the contrary hereincontained, the Carrier reserves the right to refuse to boardor transport and to remove froman aircraft at any time,any person or good if such refusal or removal is, in theCarrier’s reasonable discretion, necessary or desirable forreasons of the health, comfort or safety of that person,passengers, the Carrier’s employees or agents, the flightcrew, the aircraft or the safe operation of the aircraft, or isotherwise necessary or desirable to prevent violation ofany applicable law, regulation or order of anygovernmental authority of those jurisdictionswhere the


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aircraft shall be flown from, to or over.

TheCarriermay, in its reasonable discretion, imposesanctions described in the Tariff, including the impositionof conditions in respect to future travel or the imposition ofa temporary, indefinite, or permanent travel ban on aPassenger.

(F) Air Transportation ContractNo passenger shall be entitled to board an aircraft of theCarrier except on presentation of a valid Boarding Passissued pursuant to anAir Transportation Contract, which,subject to the provisions of this Tariff, shall entitle thepassenger to transportation only between the points ofOrigin andDestination specified therein, and in connectiontherewith:

A. Reservations forwhich Fares have been paid and anitinerary issued, shall be binding upon the passengerand the Carrier; butwill not be valid for boarding ortransportation purposes until the passenger hassecured a Boarding Pass;

B. Reservations, itineraries, and Boarding Passes arenon-transferable;

C. ABoarding Pass shall only be effective for the flight towhich such Boarding Pass relates; and

D. Seat assignments are not guaranteed and are subjectto changewithout notice.

Rule 7: Personal Information

(A) Use of personal informationThepassenger recognizes that personal informationmustbe provided for purposes ofmaking a flight booking forcarriage obtaining ancillary services, and to be contactedin relation to the flight booking, if necessary.Thepassenger also recognizes that this informationmust bemade available to government agencieswhen needed. Forthese purposes, the passenger authorizes the Carrier toretain such data and to transmit it to third parties asneeded, inwhatever country theymay be located, subjectto the Carrier’s privacy policy. TheCarrier’s privacy policymay be found on the Carrier’s website.


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Part II – Before Departure

Rule 10: Application of Fares andCharges

(A) GeneralApplicable fares are those published by or on behalf of theCarrier.

Fares and chargeswill apply only to air transportationbetween the points named on the ticket. Ground transferserviceswill be arranged by the Passenger and at thePassenger’s own expense and are not subject to the termsof this tariff.

(B) Fares in Effect1. Subject to government requirements and this tariff:

a. Theapplicable fare is the fare in effect on the datewhich the ticket is issued.

b. No increase in fares and chargeswill be collectedin the event that an increase in fares and chargesoccurs, provided:

i. The ticket is issuedwith confirmedreservations at fares and charges applicableon the date of ticket issuance for the date ofcommencement of travel; and,

ii. Theconfirmed ticketed reservations are notchanged at the passenger’s request. Shouldthe passenger request a change to theticketed reservations then the passengerwill be obliged to pay the difference in thefares or be subject to themore restrictiveconditions imposed as a result of the change;and

iii. Sale occurs and the ticket is issued inCanada.

c. If, after a ticket has been issued, a decrease infares and charges applicable to the transportationcovered by the ticket becomes effective, norefund inwhole or in part of the original farewillbe permitted.

(C) Routing1. Unless otherwise provided in the Carrier’s tariff, fares

apply only to their associated routing. If there ismorethan one routing associatedwith a fare, thepassenger, prior to their ticket being issued,mayspecify the routing they prefer. If no routing isspecified, the Carriermay determine the routing.

Rule 15: Taxes, Charges and Fees

(A) General1. Any tax or charge imposed by government or other

authority, or by the operator of an airport, in respectof a passenger or the use by a passenger of anyservices or facilitieswill be in addition to thepublished fares and charges andwill be payable bythe passenger, except as otherwise provided in theCarrier’s tariff.

2. Taxes imposed by governments are payable by thepassenger and are in addition to the published orconstructed fare.

3. At the time of the ticket purchase, the passengerwillbe advised by the Carrier of all the taxes appearingon the ticket.

4. Taxeswill be shown separately on the ticket.

5. Theconditions underwhich taxes are imposed,collected or refunded are established by the taxingauthority (domestic or foreign) and in all caseswill berespected. As a result, the Carrierwill either collectnewor higher amounts or refund all or a portion ofthe tax paid based on the conditions imposed by thetaxing authority.

Rule 20: Methods of Payment

(A) GeneralThe following is a list of payment options accepted by theCarrier for the payment of tickets and services offered bythe Carrier:

1. Cash in currencies acceptable to the Carrier.

2. Credit card: American Express®,MasterCard®,VISA®.

3. Bank debit card: Interac®, VISA debit (onlywherefacilities permit).

4. Valid Carrier issued credit: Gift certificates (offlineonly), Travel credit.


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Rule 25: Currency of Payment

(A) General1. All fares and charges are stated in Canadian dollars

for travel commencing in Canada. Based on thelocation of fee payment, conversion to Canadiandollars or to the local currencymay occur.

Rule 30: Fare ClassesTheCarrier is all Economy classwith different types of faresavailable to the passengers to choose fromwith included servicefeatures as illustrated in the chart below:

Rule 35: Capacity Limitations

(A) General1. A reservation for space on a given flight is valid only

when the availability and allocation of that space isconfirmed by the Carrier and the passenger has paidthe appropriate fare and a ticket has been issued forthat space.

2. On any given flight, the Carriermay limit the numberof passengers carried at any given fare. All fareswillnot necessarily be available on all flights.Thenumberof seatswhich the Carrier shallmake available on agiven flightwill be determined by the Carrier’s bestjudgment as to the anticipated total number ofpassengers on each flight.

Rule 40: ReservationsNote: In the case of code-share, the rules applicable to apassenger’s transportation, and that of their baggage, arethose of the Carrier identified on the passenger’s ticketand not of the Operating Carrier.

When Fares are combined, themost restrictive class ofservice determineswhich Fare rules apply.

(A) General1. A reservation for space on a given flight is validwhen

the availability and allocation of the space is enteredinto the Carrier’s reservation systemand aconfirmation number/code is obtainedwhichauthenticates the reservation.

2. TheCarrierwill only issue a ticket against a validreservation. Subject to payment or other satisfactoryarrangement and passenger compliancewith thecheck-in time limits set out in Rule 40(F), a ticketwillbe issued to the passenger by the Carrier or agent ofthe Carrier indicating that the passenger is holdingconfirmed space for the flight(s) shown on the ticket.The ticketwill only apply between the points namedon the ticket and the flight coupons that arepresented.

3. Carriage of Minors

• Infants–An Infant not occupying a seat andaccompanied by a passenger at least 16 years ofage (lap held infant)will not be charged a Fare,however theywill be charged any per passengerthird party charges and taxes like airportimprovement fees. Proper documentation isrequired for travel and proof of age.

• Accompanied Children - Children are accepted fortransportationwhen accompanied on the sameFlight by a passenger at least 12 years of age.

• UnaccompaniedMinors– see Rule 65.

4. Group Bookings

• To qualify for a group Fare, 10 ormore passengersmust travel together on one Flight and be bookedat the same time.

• TheCarrier requires a deposit of $50 plusapplicable taxes per passenger at the time ofbooking.This deposit is non-refundable and non-creditable in the event of a full cancellation;however, the deposit is applicable to finalpayment.

• Payment in full is required for all group bookings30 days before departure.

• Names of all individual passengers in the groupmust be provided no later than seven days priorto the departure fromorigin.

• Name changesmadewithin 24 hours beforedeparture shall be assessed for an applicablechange fee per name changed.

• TheCarrierwill complete a full refund to the

GoYukon Saver Optimum

Standard foodand beverages Included Included Included

Complimentarypremiumbeverage Not included Not included Not included

Advance standardseat selection* $5–$50 $5–$50 Included

Advance boarding Not available Not available Not included

* Where available


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Original formof payment if the Reservation iscanceledwithin 24 hours of booking for bookingswhere the departure date ismore than sevendays in the future.

• For full group booking rules, contact the Carrier’sgroups department.

(B) Seat Assignment1. TheCarrier does not guarantee the assignment of

any particular space on the aircraft.

Advance seat selection2. Thepassengermay pre-select a seatwhen booking a

fare or after the ticket has been issued up to twohours prior to scheduled departure. However, a feemay be assessed if it is a condition of the farepurchased, with the following exception: a Personwith a Disabilitywho requires a seat tomeet adisability-related need shall not be charged a seatselection fee.The advance seat selection feewill becharged per passenger and per eachway of travelandwill be applied as follows:

a. Applicable Fees for travel within Canada: $5.00–$50.00 plus applicable taxes; and

b. Seat selection fees are non-refundable unless theCarriermustmove the passenger from their pre-paid, pre-selected seat due to an involuntaryschedule or airport change or due to safety oroperational reasons.

3. Some seatswill be unavailable due to operationalrequirements.

4. Advance seat selectionmay not be available throughsomeReservation channels and on select routes.

5. Advance seat selection is not guaranteed andmay besubject to change based on operationalrequirements.

6. APassengerwith a Disability requiring specificseatingmay request a seat by contacting theCarrier’s Reservations Call Centre.

Children under 12 years of age7. In the casewhere familieswith children under 12

years of age are traveling on the same itinerary uponrequest, best effortswill bemade to seat an adult andchildren under 12 in close proximity to each other.Despite reasonable efforts by the Carrier, if an adultand a child under 12 cannot be seated in closeproximity, a flight attendantwill provide the childunder 12with anUnaccompaniedMinor briefing.

Changes and cancellations to an advance seatselection

8. Where a passenger hasmade an advance seat

selection and has paid the applicable fee, and thereare changes or cancellationsmade to a Reservation:

a. Changes to a seat selection on a Reservationwillnot incur a change fee.

b. Theaddition of a seat selection on a Reservationwill not incur a change fee.

c. TheCarrier reserves the right to cancel or changethe selected seat(s) on any segment(s) forwhichfees have been paid, at any time, for any reason,without notice to any Passengers affectedthereby. Seat Selection fees paid shall bereimbursed in case of involuntary seat change.

(C) Cancellation and Changes ofReservations

By the Passenger1. Apassengermay cancel or change a reservation up

to two hours before the scheduled departure time ofthe flight, subject to applicable fee as outlined in thefollowing chart:

2. Passengers changing a reservation:

• to a higher fare product or flight shall, in additionto the change fee, pay the difference in fare.

• to a lower fare product or flight, the applicablechange feewill apply, and any remainingdifference:

• If booked directly through the Carrier shallbe placed in a Travel Credit Account orrefunded according to the Fare Typepurchased. Travel credits are valid for oneyear from the original date of purchase.

• If bookedwith a third party, the fundsmaybe forfeited subject to that third party’sterms and conditions.

GoYukon Saver Optimum

Flightchange $80* $50* $25*

Cancellationfee $80** $50** $25**

Refundability Non-refundable 24 hours after booking

No show fee Forfeit of full value of ticket $125***

* Plus fare difference and applicable fees and taxes.** Plus applicable tax.*** Plus applicable tax. Fee deducted from ticket value. Balance of value

held as creit for up to one year from the date of purchase.


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3. Passengers cancelling a reservation:

• will be refunded to the original formof paymentfor cancelationsmadewithin 24 hours ofbooking.

• will be charged a fee as per the above chart andthe unused ticket amountwill be held in theTravel Credit Account for cancelationsmade after24 hours of booking. Travel Credits are valid forone year from the original date of purchase.

By the Carrier4. TheCarrierwill cancel reservations of any passenger:

a. to complywith any government regulations; or,

b. to complywith any government request foremergency transportation; or,

c. due to anUncontrollable irregular operation,including but not limited to, events of ForceMajeure, or

d. when the Passenger has failed tomeet check-inrequirements.

Early show5. Subject to availability, Passengerswishing to change

to an earlier Flight to the sameDestination on thesame day of travelmustmake their request at theOrigin airport on the same day of travel.The followingchange fees shall apply:

(D) Passenger’s ResponsibilityThePassengermust arrive at the airportwith sufficienttime to complete check-in, government formalities,security clearance and the departure processwhilemeeting the time limits detailed in (F) below. Flightswillnot be delayed for passengerswho have not completedany of these pre-boarding requirements.Thiswill beconsidered a no showby the Carrier.

TheCarrierwill not be liable for loss or expense due to thepassenger’s failure to complywith this provision. Anyamounts paid for the Ticket, including Fare, Fee, Charge,Surcharge, and Tax paid by a passenger or passengers areforfeited in the event the passenger(s) fail(s) to showup fora Flight.

(E) Failure to Occupy SeatIf the passenger does not occupy spacewhich has beenreserved by/for the passenger and the Carrier is notnotified of the cancellation of such reservation up to anduntil the scheduled departure of that particular flight, theCarrierwill cancel all continuing or return reservationsheld by the passenger andwill not be liable for doing soother than to refund the passenger’s ticket in accordancewith the applicable fare rule andRule 125(C), VoluntaryRefunds.

(F) Check-in Time Limits

Note: It is recommended that the Passenger provide theCarrierwith a point of contact (email address andtelephone number) in case the Carriermust communicatewith the Passenger prior to the Passenger’s departure or atany point during the Passenger’s itinerary.TheCarriershallmake a reasonable effort to inform its Passengers ofany delays or schedule changes.

1. Checked Baggage is accepted until the Check-in Cut-Off Time for the Flight.

2. Passengers travellingwith a pet should check in 30minutes before the recommended check-in times.

3. Passengers travellingwith oversized or overweightBaggagemust check in 30minutes before theCheck-in Cut-Off Time listed above.

4. It is recommended that Passengers be at thedeparture BoardingArea 30minutes before thescheduled time of departure.

5. Thecheck-in countermay not be open until twohours before departure at some locations.

6. If the Passenger fails tomeet the time limits specifiedin the above chart, the Carriermay reassign any pre-reserved seat and/or cancel the reservation of thepassenger and the Carriermay not be able totransport the passenger’s baggage.TheCarrier is notliable to the passenger for loss or expense due to thepassenger’s failure to complywith this provision.

Note: In the case of code-share, passengers are advised

Fare class Fee

GoYukon $100 + applicable tax

Saver $80 + applicable tax

Optimum $0 + applicable tax

Check-intime*

Check-in/baggage-drop-offcut-off*

Boardinggate

cut-off*

Flightswithsecurity screening 90 minutes 45 minutes 15 minutes

Flightswithoutsecurity screening 60 minutes 30 minutes 15 minutes

* Prior to scheduled departure time


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that the reservations rules applicable to theirtransportation are those of the Carrier identified on yourticket and not of the Operating Carrier.

Rule 45: Stopovers

(A) GeneralStopoverswill be permitted under the following conditions:

1. Stopoversmust be arrangedwith the Carrier inadvance and specified on the ticket.

2. Specific fare rulesmaynotpermit stopoversor limit thenumberof stopoversallowedor theremaybeanadditional charge for stopoversbasedonthe farepurchasedbythepassenger.Refer to the ruleapplicableto the fare inquestion for further information.

3. If a portion of a journey is travelled by surfacetransportation, a stopoverwill be deemed to havetaken place for such transportation.

4. Adeliberate interruption of a journey formore thanfour hourswill constitute a stopover.

Rule 54: Interline BaggageAcceptance

(A) ApplicabilityThis rule is applicable to all interline itineraries issued on asingle ticketwhose origin or ultimate ticketed destinationis in Canada.

It establishes how the Carrierwill determinewhichcarrier’s baggage rules apply to any passenger’s entireinterline itinerary.

(B) GeneralFor the purposes of interline baggage acceptance:

i. the carrierwhose designator code is identified on thefirst segment of the passenger’s interline ticketwillbe known as the selecting carrier.

ii. any carrierwho is identified as providing interlinetransportation to the passenger by virtue of thepassenger’s ticketwill be known as a participatingcarrier.

(C) Baggage Rule Determination bySelecting Carrier

Checked baggageTheCarrierwill apply theMost Significant Carrier rules, asdetermined by IATAResolution 302 and conditioned by theCanadian TransportationAgency, in order for that carrier’sbaggage rules, as established in its tariff, to apply to theentire interline itinerary.

The carrier identified by thismeanswill be known as theselected carrier.

Carry-on baggageEachOperating Carrier’s carry-on baggage allowanceswillapply to each flight segment in an interline itinerary.Notwithstanding, the carry-on baggage charges thatwillapply to the entire interline itinerarywill be those of theselected carrier.

Passenger’s special statusThebaggage rules set out in the selected carrier’s tariff atthe beginning of a passenger’s itinerarywill determinewhat entitlements the passenger is eligible for.

StopoversThebaggage rules set out in the selectedcarrier’s tariff at thebeginningof apassenger’s itinerarywill determinewhetherapassenger’s baggageallowanceandchargesmaybeappliedat eachcheckedpoint orwhether it is theCarrier’spolicy toapply thechargesonlyone time ineachdirection.

EmbargoesEmbargoes applicable to anyOperating Carrierparticipating in an interline itinerarywill be taken intoaccountwhen determining the baggage allowances andcharges that apply to the passenger’s travel.

Transportation of special itemsLikewise, theremaybecertain circumstanceswhichpreventor in somemanneradverselyaffect the transport of baggageonan itinerarye.g. oversizedoroverweightbaggage, suchas,surfboardsorpets, bicycles, etc. In thesecases, anyparticipatingcarrier in apassenger’s interline itinerarymayapply these restrictions to thepassenger’s travel.

(D) Baggage Rule Application byParticipating CarrierWhere the Carrier is not the selected carrier on an interlineitinerary but is a participating carrier that is providingtransportation to the passenger based on the ticket issued,the Carrierwill apply as its own the baggage rules of theselected carrier throughout the interline itinerary.


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(E) Disclosure of Baggage Rules

Summary Page at the end of an Online Purchase and E-Ticket Disclosure1. Baggage rules provisions related to a passenger’s

first and second checked bag and the passenger’scarry-on baggagewill be set out in the E-Ticket theCarrier issues to the passenger upon purchase of aFlight.The E-Ticketwill contain baggage informationrelevant to the passenger itinerary as set out in Rule54(E)2.The disclosed informationwill reflect thebaggage rules of the selected carrier

2. TheCarrierwill disclose the following information:

a. name of the Carrierwhose baggage rules apply;

b. passenger’s free baggage allowance and/orapplicable fees;

c. size andweight limits of the bags, if applicable;

d. terms or conditions thatwould alter or impact apassenger’s standard baggage allowances andcharges (e.g. frequent flyer status, early check-in,pre-purchasing baggage allowanceswith aparticular credit card);

e. existence of any embargoes thatmay beapplicable to the passenger’s itinerary; and,

f. application of baggage allowances and charges(i.e., whether they are applied once per directionor if they are applicable at each stopover point).

3. TheCarrierwill provide this information in textformat on the passenger’s e-ticket confirmation. Anyfee information provided for carry-on bags and thefirst and second checked bagwill be expressed asspecific charges (i.e., not a range).

Website DisclosureTheCarrier discloses on itswebsite a complete andcomprehensive summary of all of the Carrier’s ownBaggage Rules, including information concerning:

A. Themaximumweight and dimensions of PassengerBaggage, if applicable, both checked and unchecked;

B. Thenumber of checked and unchecked PassengerBaggage that can be transported and the applicablecharges;

C. Excess and oversized Baggage charges;

D. Charges related to check in, collection and delivery ofchecked Baggage;

E. Acceptance and charges related to special items, e.g.snowboards, skis, pets, bicycles, etc.;

F. Baggage provisions related to prohibited orunacceptable items, including embargoes;

G. Terms or conditions thatwould alter or impact theBaggage allowances and charges applicable topassengers (e.g. frequent flyer status, early check in,pre-purchasing baggage allowanceswith a particularcredit card); and,

H. Other rules governing treatment of Baggage atstopover points, including passengers subject tospecial baggage allowances or charges, etc.

Rule 55: Baggage Acceptance

(A) ApplicabilityThis rule applies to transportation of baggage and interlinetransportation of baggagewhere the Carrier is selected toapply its ownbaggage rules to an entire interline itinerary.TheCarrierwill only transport goods to theDestination ofthe Flight. All CheckedBaggagemust have aBaggageIdentification Tag. All UncheckedBaggage should have a tagwith thePassenger’s name, address and telephonenumber.

A particular piece of Baggage, Checked or Unchecked, willnot be considered to be the property ofmore than oneperson. Unchecked Baggage, including personal items, willbe considered to be property of the Passengerwho is inpossession of the Baggage at the time of embarkation.

(B) General Conditions of Acceptance ofChecked and Unchecked BaggageTheCarrier reserves the right to refuse to board ortransport any goodswhich, in the Carrier’s sole discretion,are not appropriately packaged for Flight orwhich areotherwise unsuitable for Flight for any reason, includingtheweight, size or character of the good or to otherwiseprohibit the use of such good on the aircraft.

TheCarrierwill usually accept for transportation asbaggage, any good that is necessary or appropriate for thewear, use, comfort, or convenience of the passenger forthe purpose of the trip, subject to the following:

1. Checked Baggage

a. Once the Carrier takes possession of thepassenger’s checked baggage, the Carrierwillissue a Baggage Identification Tag for each pieceof checked baggage. A portion of this tagwill beprovided to the passenger and each bagwill beaffixedwith the corresponding remaining portionof the tag.

• Checked baggagewill be carried on the sameaircraft as the passenger unless the baggageis delayed or the Carrier decides that it is


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impractical to carry the baggage on the sameaircraft. In case of delay, the Carrierwill takenecessary steps to inform the passenger onthe status of the baggage and arrange todeliver the baggage to the passenger as soonas possible unless applicable laws require thepresence of the passenger for customsclearance.

• For lap-held Infants, the Carrier permits upto two pieces of Infant equipment (forexample, an approved Infant restraintsystem, playpen, or stroller). For a child or anInfant in a confirmed seat, the Carrierwillpermit the free Checked Baggage of onepiece of child/Infant equipment (forexample, an approved child restraint system,playpen or stroller).

• Thecarriage of all goods are subject to thespace andweight limitations of the aircraftand the Carrier’s per Passenger Uncheckedpolicy and Checked Baggage policy underthe provisions of the Carrier’s Operationsand ProceduresManual.

Checked baggage allowances and fees:

Checked Baggage Allowances

Boeing 737 ATR 42/HS 748

Typically applies toflights between*

CalgaryEdmontonKelownaVictoriaOttawa

VancouverYellowknife

Dawson CityInuvikMayo

Old CrowWhitehorse

Accepteddimensionsperpiece**

Length + width + height to maximum of 157 cm

Piecespermitted 2 2

Maximumcombinedweight

45 kg, with no single itemheavier than 32 kg 20 kg

Excessbaggage $30 plus applicable tax perpiece, to a maximum of twopieces. If combined weight

of regular and excess piecesis greater than 45 kg, the

greater of excess pieces oroverweight baggage fees

will apply.

Excess baggagecharged by weight

A maximum of 4 bags, including excess baggage, ispermitted per passenger. Additional items must be

shipped as cargo.

Oversizebaggage $50 plus applicable tax per piece

Overweightbaggagefees (varybasedonroute)

Whitehorse/Calgary/Edmonton

$2.70 per kg + tax

Vancouver/Kelowna/Victoria/Whitehorse$2.70 per kg+ tax

Whitehorse orYellowknife/Ottawa$5.05 per kg + tax

Whitehorse/Yellowknife$4.63 per kg+ tax

Whitehorse/Dawson City/Mayo$2.31 per kg + tax

Whitehorse/Inuvik$4.18 per kg + tax

Whitehorse/Old Crow$3.96 per kg + tax

Dawson City/Old Crow/Inuvik

$2.20 per kg + tax

Dawson City/Mayo$1.65 per kg + tax

Combinedexcess An item of baggage that exceeds the baggageallowance, is oversize or overweight will be subject to a

combination of all applicable fees.* Aircraft type is identified on the passenger’s itinerary.** Items between 157 cm and 203 cm will be considered oversize and charged oversize fees.

Items with sizing greater than 203 cm (length + width + height) will not be accepted andcan be sent via Air North Cargo.

*** Permitted within the weight and size limits, with applicable fees charged. Limit is basedupon available space.


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2. Unchecked Baggage (Carry-on baggage)

a. Unchecked baggagemust bewithin the Carrier’ssize andweight limits to be taken onboard theaircraft. Itemsmay not exceed the requirementsin the following table:

b. Unchecked baggagemust fit and be stored underthe seat located in front of the passenger or in theenclosed storage compartment in the passengercabin of the aircraft.

c. In the interest of Passenger safetywithin thecabin, the Carrier, in its sole discretion,may checkanyUnchecked (Unchecked) Baggage for any orno reason.

d. Passengers should contact the Carrier or reviewitswebsite formore information aboutwhichobjects are not suitable for carriage as CheckedBaggage andwill only be accepted fortransportation in the Passenger cabin of theaircraft upon prior agreementwith the Carrier.

3. Sporting Equipment

4. Special ItemsSome restrictions apply for the transport of Baggageon an itinerary e.g. oversized or overweight Baggage,such as, surfboards or animals, bicycles, etc. In thesecases, any Participating Carrier in a Passenger’sinterline itinerarymay apply these restrictions to thePassenger’s travel based on that carrier’s Tariffs.

5. Musical InstrumentsProvided it is safe to do so, the Carriermay acceptproperly packagedmusical instruments as eitherchecked baggage or carry-on baggage - dependingon the instrument’sweight and dimensions.

Carry-on:Smallmusical instrumentsmay be permitted ascarry-on baggage allowance provided that:

• Itmeets the Carrier’s current carry-on size andweight requirements outlined in Rule 55(2)a.

• It fits under the seat in front or the overhead bin.

Cabin storage is limited and offered as-available. Assuch, the Carrier cannot guarantee that amusicalinstrument can be accommodated on board.

If there isnospaceavailable in thecabin tosecurelystorethemusical instrument,or ifdeemedrequiredbyairlinestaff, themusical instrumentmayneedtobecheckedatthegateandtransportedascheckedbaggage.

Amusical instrument counts as one piece of carry-on luggage.

In case they need to be checked, instrumentsmustalways be packaged in a rigid/hard shell containerdesigned to transport such items.

Item Oversizefee

Overweightfee

Fishing rods Exempt Exempt

Golf clubs Exempt Exempt

Skis / Snowboard Exempt Exempt

Hockey equipment Exempt Exempt

Footballequipment Exempt Exempt

Ringette Exempt Exempt

Lacrosse Exempt Exempt

Carry-on Baggage Allowances

Boeing 737 ATR 42/HS 748

Typically applies toflights between*

CalgaryEdmontonKelownaVictoriaOttawa

VancouverYellowknife

Dawson CityInuvikMayo

Old CrowWhitehorse

Piecespermitted2

(one carry-on bagand one personal item)

2

Maximumcombinedweight 10 kg

Maximumsize Carry-on bag54 x 22 x 38 cm

38 x 22 x 28 cmPersonal item

15 x 41 x 33 cm

Maximumkennelsize See Rule 75(C)

* Aircraft type is identified on the passenger’s itinerary.


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Checked Baggage:If musical instruments are checked in separately, theinstrument counts as one piece of Baggage towards themaximumnumber of checked bags allowed by fare type. Ifa passenger’s Baggage count (musical instrument plusnumber of other bags to be checked) exceeds themaximumnumber of items allowed by fare type, additionalchecked baggage chargeswill apply. If themusicalinstrumentweighsmore than 23 kg, overweight baggagechargeswill apply.Themaximumweight ofmusicalinstruments the Carrier can carry is 32 kg. Amusicalinstrument cannot exceed a combined length +width +height dimension of 157 cm.Musical instrumentsmustalways be packaged in a rigid/hard shell containerdesigned to ship such items. For string instruments,passengers are responsible for ensuring that the stringsare loosened so that tension is reduced on the top and neckof the instrument.

In the event of aircraft substitution preventing thetransportation of amusical instrument in the cabin, theCarrierwill use reasonable efforts to:

i. Gate-check the instrument, or

ii. Check the instrment on the next available flight.

(C) Collection and Delivery of Baggage1. Only the passengerwhowas given a Baggage

Identification Tagwhen the Carrier took possessionof the baggage is entitled to accept delivery of thebaggage.

2. If the passenger claiming the checked baggage isunable to produce the passenger’s portion of theBaggage Identification Tag and identify the baggagebymeans of its Baggage Identification Tag, theCarriermust receive satisfactory proof that thebaggage belongs to the passenger in question beforedelivering the baggage to the passenger.

3. Acceptance of the baggagewithout complaint, withinthe time limits stipulated, by the passenger inpossession of the Baggage Identification Tag isevidence that the Carrier delivered the baggage ingood condition and in accordancewith this tariff.

(D) Excess BaggageAt the Carrier’s sole discretion, Baggage in excess of thefree baggage allowancemay be accepted by the Carrierupon payment of the applicable charge.The charge for theexcess baggage is payable prior to departure at the point ofcheck-in.

Note: In the case of code-share, passengers are advisedthat the baggage rules applicable to their transportation

are those of the Carrier identified on your ticket and not ofthe Operating Carrier.

(F) Items Unacceptable as BaggageThe following items are unacceptable as baggage andwillnot be transported by the Carrier:

1. Itemswhich are forbidden to be carried by theapplicable laws, regulations, or orders of any countryto be flown from, to, or over.

2. Itemswhich are likely to endanger the aircraft orpersons or property on board the aircraft.Theseunacceptable items are specified in the InternationalCivil Aviation Organization (ICAO) TechnicalInstructions for the Safe Transport of DangerousGoods byAir and the International Air TransportAssociation (IATA) Dangerous Goods Regulations.

3. Items, which in the Carrier’s opinion, are unsuitablefor carriage because of their weight, size or character,for example, fragile or perishable items.

4. Live animals except as provided in Rule 75,Acceptance of Animals (Service Animals and Pets).

5. Firearms and ammunition other than for hunting orsporting purposes are prohibited from carriage asbaggage. Firearms and ammunition for hunting andsporting purposeswill be accepted as checkedbaggage provided the firearms are not loaded, thesafety catch is in the “on” position and the firearmsare suitably packed.The carriage of ammunition issubject to the ICAO and IATA regulations in Rule55(F)2.

6. Thepassenger shall not include in the checkedbaggage fragile or perishable items,money, jewelry,preciousmetals, silverware, negotiable papers,securities or other valuables, business documents,samples, passports and other identificationdocuments.

7. Any other items deemed by the Carrier to beunacceptable from time to time.

TheCarrier reserves the right to refuse to board ortransport any goods, or to remove goods from the aircraft,if such refusal or removal is, in the Carrier’s sole discretion,necessary or desirable for reasons of the health or safetyof the Passengers, theAir Crew, or the aircraft, or isotherwise necessary or desirable to prevent violation ofany applicable law, regulation or order of anygovernmental authority of those jurisdictionswhere theaircraft shall be flown from, to or over, or if the goods areinadequately or improperly packed.


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(G) Right to Refuse Carriage of Baggage1. TheCarrierwill refuse to carry as checked baggage

any bag that the Carrier has discovered to containany unacceptable item identified in Rule 55(F) andwhen the passenger fails to provide the Carrierwithprior notice that theywish to carry such an item intheir baggage.

2. TheCarrierwill, at its sole discretion, refuse to carryany baggage because of its size, shape, weight orcharacter.

3. TheCarriermay carry on later flights baggagewhichis in excess of the free baggage allowance.

4. TheCarrierwill refuse to carry checked baggage if itdetermines that the baggage has not been properlyand securely packed in suitable suitcases orcontainers.

(H) Right of SearchTheCarriermay request the passenger to permit a searchto be conducted of their person and baggage.TheCarriermay search baggage in the passenger’s absence.Thepurpose of any search is to ensure aircraft and passengersafety, security and to determinewhether the passengeris in possession of or the baggage contains items identifiedin Rule 55(F) or any arms or ammunitionwhich have notbeen presented to the Carrier. If the passenger refuses tocomplywith the request for search, the Carriermay refuseto carry the passenger and/or the passenger’s baggage.


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Part III – At theAirport/During Travel

Rule 60: Acceptance of Children forTravel

(A) General1. Infants and children under five years of age,

accompanied in the same cabin by a passenger 16years of age or older, will be accepted fortransportation.

2. Persons entrustedwith the care of Infants andchildrenmust be capable of discharging this duty.

Infants1. Infants do not require a seat but require a Ticket. If the

Infant does not occupy a seat, then the Infantmustbe held on the lap of an accompanying passengerwho is 16 years of age or older.

2. Only one Infantmay be held in the lap of anaccompanying passenger capable of discharging thisduty.

3. No single passenger shall be responsible formorethan one Infantwhether the Infant is held on the lapof an accompanying passenger or a seat has beenpurchased for the Infant and the Infant is secured inan approved child restraint system (car seat).

4. An Infantwhowill reach their second birthday duringthe continuing/return flight(s) will require a seat andmust pay the applicable fare for thecontinuing/return flight(s).

5. Infants occupying a seatmust be properly secured ina Transport Canada or United States Federal AviationAdministration (FAA) approved child restraint device.

Children1. Children, two years of age or older,must be ticketed

and assigned a seat.

2. Children, 12 years of age or older, will be able to travelunaccompaniedwithout supervision.

3. Minors, 16 years of age or older,may accompanyInfants and children under 12 years of age.

(B) Acceptance of Infants and Children

For travel within Canada

Note: In the case of code-share, passengers are advisedthat the acceptance of children rules applicable to theirtransportation are those of the carrier identified on yourticket and not of the Operating Carrier.

(C) Documentation1. For travel within Canada, passengers under 18 years

of agemust carry identification such as a passport;an original birth certificate or a non-government ID,e.g. student card.

2. In addition to the above, the Carriermay requirepresentation of the following documentswhenchildren are accompanied by an adult:

a. Documents establishing legal custody;

b. Parental consent letter authorizing travel;

c. Death certificate if one parent is deceased;

d. Any other documentation required by thecountry of destination.

Age Accepted Conditions

Under2 years(Infant)

Yes

Only one Infant is permitted peraccompanying passenger. The Infant maytravel free of charge when the Infant is heldon an accompanying passenger’s lap.

The accompanying passenger must be 16years of age or older and capable ofdischarging the duty.

An Infant for whom a seat is purchased mustbe properly secured in an approved childrestraint device and will be assessed theapplicable fare.

2–11years(Child)

Yes

These passengers are considered to be aChild for the purpose of air travel and will paythe applicable child’s fare if available.

These passengers must be eitheraccompanied by a passenger of 16 years ofage or older or use the Carrier’sunaccompanied minor services. (See Rule65, Unaccompanied Minors)

The use of an approved child restraint deviceis optional for children age two and up.

12yearsandolder

Yes

Adult fare applies. Passengers in this agegroup are eligible to travel unaccompaniedand unsupervised.

These passengers are eligible to travelunaccompanied and unsupervised.

* Subject to scheduled departure time


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Rule 65: Unaccompanied MinorsNote: In the case of code-share, passengers are advisedthat the unaccompaniedminor rules applicable to theirtransportation are those of the carrier identified on yourticket and not of the carrier operating the flight.

(A) General1. For purposes of this rule, “guardian” is any

adult/parent having responsibility over thewelfareof aMinor.

2. TheCarrier offers a supervision service called theUnaccompaniedMinor Service (UMService) for allminorswho have achieved theminimumage.Thisservice is eithermandatory or optional, dependingupon the age of theminor.

(B) Age Restrictions1. Minors under five years of age are not eligible to use

theUMService andmust always be accompanied bya person aged 16 or olderwhen travelling.Theaccompanying passengermust occupy a seat in thesame cabin as theMinor.

2. Minors aged between five and 11 years of agemayonly travel unaccompanied if they are using theUMService, outlined below.

3. Minors, fromage 12 up to amaximumof 17 years ofage, can also use theUMService at the request oftheir guardian. Please note, however, that if aguardian requests the UMService for aminorbetween these ages, all travel restrictions applicableto the UMServicewill apply.

(C) Travel Restrictions1. TheUMService is available on:

a. non-stop flights; or

b. direct flights (a direct flightmakes a stop butthere is no change of aircraft);

2. TheUMService is not available forminors under theage of 12where transport on any portion of Flightsoperated by one of the Carrier’s Code-share orinterline partners.

3. TheCarrier accepts amaximumof fourminors forthe UMService per Flight, and in the event ofsituationswheremore than fourminors arescheduled to travel, the Carriermay, in its solediscretion, re-accommodate the lastminor bookedfor the UMProgram to the next available Flight.

(D) Fares and Charges1. Unaccompaniedminors travelling on theUMService

provided by the Carrierwill be subject to theapplicable Fare.

2. Anon-refundable charge of $50 perminor plusapplicable taxes, in each direction, will be applied forusing theUMService.

(E) Conditions of Application forUnaccompanied Travel1. Arrangements and registration for the UMService

should bemade at least 24 hours prior to departure.TheCarrierwill make reasonable efforts toaccommodate requests notmadewithin this timelimit. Registration for the UMServicemust bemadeat least 90minutes prior to departure.

2. Theminormust be brought to the airport ofdeparture by a guardianwho remainswith theminoruntil the Carrier starts providing supervision.Theguardian and theUnaccompaniedMinormust havegovernment issued photo identification.TheGuardianwill complete all the required documentswhichinclude providing the Carrierwith satisfactoryevidence that theminorwill bemet at the airport ofarrival by another Guardian, whether a parent orother responsible adult.TheGuardianwhowill bemeeting the unaccompaniedminor at the airport ofarrivalmust have Government issued photoidentificationwhichwill allow the Carrier personnelto identify this person as the appropriate persondesignated tomeet theminor.

3. Theguardianwill be required to remain at the airportof departure for 15minutes after the aircraft hasdeparted.

4. In case of emergency, the guardianmust provide theCarrierwith the name and phone number of a personwho can be contacted during the time theminor is inthe Carrier’s care.

5. Unaccompaniedminors aged five through 11 yearsoldwill not be accepted if the flight onwhich theminor holds a reservation is expected to terminateshort of or bypass theminor’s destination.

6. Once theminor is under the Carrier’s care, theminorwill be provided supervision by the Carrier until theyaremet at destination by a guardianwho can confirmto Carrier personnel bymeans of Government issuedphoto identification that they are the person(s)designated tomeet theminor.

7. Confirmed reservationsmust be booked forunaccompaniedminors. Standby travel is notpermitted.


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8. Aminorwill not be accepted for the UMServicewhere they have previously caused an onboard issue,for reasons including but not limited to behavioural,emotional ormedical, where intervention by theAirCrewor a diversion resulted.

9. Aminorwith amedical condition or aminorwith adisabilitymay not be accepted for unaccompaniedtravel. Medical clearancemay be required for anyUMService to be offered to aminorwith amedicalcondition or a disability.

Note: For provisions related toMedical Clearance, refer toRules 71 (C).

(F) Carrier’s Limited ResponsibilityWith the exception of the service specifically provided toan unaccompaniedminor in this rule, the Carrierwill notassume any financial or guardianship responsibilities forthe unaccompaniedminor beyond those applicable to anAdult Passenger.

• TheCarrier does not accept UnaccompaniedMinors(considered under the age of 12 for the purposes ofthis section) for transport on any portion of Flightsoperated by one of the Carrier’s Code-share orinterline partners.

• TheCarrier accepts amaximumof fourUnaccompaniedMinors under theUMProgramperFlight, and in the event of situationswheremore thanfourUnaccompaniedMinors are scheduled to travel,the Carriermay, in its sole discretion, re-accommodate the last UnaccompaniedMinor bookedunder this program to the next available Flight.

Rule 71: Carriage of Passengers withDisabilities

Note: In the case of code-share, passengers are advisedthat the carriage of personswith disabilities rulesapplicable to their transportation are those of the carrieridentified on your ticket and not of the Operating Carrier.

(A) Acceptance of a Passenger with aDisability for CarriageTheCarrierwill make every effort to accommodate apersonwith a disability andwill not refuse to transport aperson solely based on the person’s disability.

(B) Acceptance of Declaration of Self-RelianceExcept for applicable safety-related rules and regulations,the Carrierwill accept the determinationmade by or onbehalf of a personwith a disability as to self-reliance. Onceadvised that the person is “self-reliant,” the carrier shallnot refuse such passenger transportation on the basis thatthe personwith a disability is not accompanied by anAttendant or based on the assumption that the passengermay require assistance fromairline employees inmeetingthe passenger’s needs such as assistancewith eating,using thewashroom facilities or administeringmedicationwhich are beyond the range of services that are normallyoffered by the carrier, except in the followingcircumstances:

1. Carriermay refuse to provide transportation to anyperson on the basis of safety.

2. Carriermay refuse to provide transportation to anyperson if carriage of that personwould result in theviolation of any applicable law.

3. Carrier reserves the right to requiremedicalclearance, as a condition of travel, in accordancewithprocedures established by Carrier, if thetransportation of a person involves any unusual riskor hazard to the Passenger or to other persons(including, in the case of a pregnant Passenger,unborn children), for the purpose of determiningwhether the person requires anAttendant by reasonof the provisions of this Rule or for the purpose ofdeterminingwhether the person qualifies foradditional or special seating pursuant to theprovisions of this Rule.

See also: Rule 105(A)6(d), Refusal to Transport,Passenger’s Condition, Medical clearance.

(C) Medical ClearanceTheCarrierwill not automatically require amedicalclearance for personswith disabilities as a condition oftravel. Rather, the Carriermay, in good faith and using itsreasonable discretion, determine that a personwith adisability requiresmedical clearancewhere their safety orwell-being, in terms of such things as assistancewitheating, using thewashroom facilities, or that of otherpassengers, is in question.Where the Carrier refuses totransport a passenger for such reasons, awrittenexplanationmust be provided at the time of refusal.Whenmedical clearance is required the Carriermay assess aperson’s fitness to travel based on information and/ordocumentation submitted by the personwith a disability(such as a note from the person’s physician or healthcareprofessional).


19

See also: Rule 105(A)6(d), Refusal to Transport,Passenger’s Condition, Medical clearance.

(D) Advance NoticeWhere a passenger requests a service set out in Rule 71 atleast 48 hours prior to departure, the Carrierwill providethe service. Such requests should bemade by thepassenger at the time of reservation, and as far in advanceof travel as possible.Where a passenger requests a serviceless than 48 hours prior to departure, the Carrierwill makea reasonable effort to provide the service.

(E) Seating Restrictions and Assignments

Accommodation of Persons with Disabilities1. When a person identifies the nature of the person’s

disability, the Carrierwill inform the passenger of theavailable seats that aremost accessible and thenestablishwith that passenger an appropriate seatassignment.

2. Personswith a Disabilitywill not be permitted tooccupy seats in designated emergency exit rows,bulkhead aisle seat or otherwise in accordancewithapplicable safety-related rules and regulations.

3. Personswith Disabilities and their Attendantswill beseated together.

4. Thenumber of Personswith a Disability on a singleFlightmay be limited based on Passenger safetyconsiderations, aircraft specifications, and airporthandling facilities available at departure or arrivalairports.

Accommodation of persons with severe allergies5. On flights operated by the Carrier, a buffer zonewill

be set up for Passengerswho have notified theCarrier at least 48 hours in advance of their Flight,that they have food/nut/peanut allergies, to helpavoid the risk of exposure. Passengers seatedwithinthe buffer zonewill be advised prior to departure notto consume the food/nut/peanut products andwillnot be served any food known to contain thefood/nuts/peanuts.The size of the buffer zonedepends on aircraft type and seating configuration.

6. TheCarrier cannot guarantee allergen-freemeals,snacks or environment. Passengerswith severeallergies are responsible to take additionalprecautions, such as packing their own snacks, usinghand sanitizer, bringingwetwipes to cleansurrounding areas, and carrying an epinephrineauto-injector.

Accommodation of persons with animal allergies7. On flights operated by the Carrier, a buffer zonewill

be set up for passengerswith severe animal allergiesthatwill help avoid the risk of exposure.The size ofthe buffer zone depends on aircraft type, cabin andseating configuration.

8. TheCarrier cannot guarantee allergen-freeenvironment. Passengerswith severe allergies areresponsible to take additional precautions.

(F) Acceptance of Aids1. In addition to the regular baggage allowance, the

Carrierwill accept, without charge, as prioritychecked baggage,mobility aids, including:

a. an electricwheelchair, a scooter or amanuallyoperated rigid-framewheelchair;

b. amanually operated foldingwheelchair;

c. awalker, a cane, crutches or braces;

d. any device that assists the person tocommunicate; and

e. any prosthesis ormedical device.

2. Where space permits, the Carrierwill, withoutcharge, permit the person to store amanuallyoperated foldingwheelchair and small aids in thepassenger cabin during the flight.

3. Wheelchairs andmobility aidswill be the last itemsto be stowed in the aircraft hold and the first items tobe removed.

4. Where the design of the aircraft that has fewer than60 passenger seats does not permit the carriage of aperson’s aid, the Carrier is not required to carry theaid.TheCarrierwill advise the person abouttransportation arrangements that are available forthe aid.

Note: For provisions related to limitations of liabilityregarding loss of, damage to, or delay in deliveringmobilityaids, refer to Rule 120(B)5, Mobility aids.

(G) Manually Operated Wheelchair AccessTheCarrierwill permit the personwho uses amanuallyoperatedwheelchair to remain in thewheelchair:

1. until the person reaches the boarding gate;

2. where facilities permit, while the person ismovingbetween the terminal and the door of the aircraft;

3. where space and facilities permit, while the person ismoving between the terminal and the Passengerseat.


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(H) Service AnimalsTheCarrierwill accept for transportation, without charge, aService Animal required to assist a personwith a disabilityprovided that the animal is properly harnessed andcertified inwriting as having been trained by aprofessional service animal institution. For the comfort ofall passengers, the Carrier staffwill determinewhere theperson and Service Animalwill be seated. Whenrequested at least 48 hours prior to the scheduleddeparture, the Carrierwill assign a seat to the personwhich provides sufficient space for the person and theService Animal.TheCarrierwill permit the Service Animalto accompany the person on board the aircraft and toremain on the floor at the person’s passenger seat. Wherethere is insufficient floor space in the seat row of theperson’s passenger seat, the Carrierwill permit the serviceanimal to remain on the floor in an areawhere the personcan still exercise control over the animal.

See also: Rule 75, Acceptance of Animals (Service Animalsand Pets), and for provisions related to limitations ofliability regarding Service Animals, refer to Rule 120(B)6.

(I) Services to be Provided to Persons withDisabilities1. TheCarrierwill ensure that services are provided to

Personswith Disabilitieswhen a request for suchservices ismade at least 48 hours prior to departureandwill make reasonable efforts to accommodaterequests notmadewithin this time limit. Services tobe provided upon requestwill include:

• Assistingwith registrationat thecheck-in counter;

• Assisting in proceeding to the BoardingArea;

• Assisting in boarding and deplaning;

• Assisting in stowing and retrieving carry-onbaggage and retrieving checked baggage;

• Assisting inmoving to and froman aircraftlavatory;

• Assisting in proceeding to the general public areaor, in some cases, to a representative of anothercarrier;

• Transferring a person between the person’s ownmobility aid and amobility aid provided by theCarrier;

• Transferring a person between amobility aid andthe person’s passenger seat;

• Inquiring periodically during a flight about aperson’s needs; and

• Briefing individual Passengerswith disabilities

and their Attendant on emergency proceduresand the layout of the cabin.

2. Attendant

• Carriermay require that anAttendantaccompany a Passengerwith a Disability as acondition of providing transportation if thePassenger is not able to care for all their physicalneeds during the Flight and requires special orunusual attention beyond that afforded to thegeneral public.

• Carriermay require that anAttendantaccompany a Passengerwith a disability as acondition of providing transportation if Carrierdetermines that such anAttendant is essentialfor safety in the following circumstances:

• When the Passenger, because of amental orcognitive disability, is unable to comprehendor respond to safety related instructions;

• When the Passenger has impairments,which affect both the Passenger’s hearingand visionwith such severity that thePassenger is not able to establish ameans ofcommunicationwith the Carrier’s personnelsufficient to receive, assimilate and respondto safety related instructions;

• When the Passenger hasmobilityimpairment as severe as to be unable toassist in their own evacuation or don anoxygenmask in the case of a decompression.

• In circumstanceswhere anAttendant isrequired by reason of the provisions of thisRule, the Carrierwill not charge a Fare for theseat occupied by theAttendant.

• In circumstanceswhere a Passengerrequires extra seating to accommodate thePassenger’s disability, the Carrierwill chargea Fare for only one seat, regardless of thenumber of seats required to accommodatethe person’s disability.

(J) Boarding and DeplaningWhere a personwith a disability requests assistance inboarding, seating or in stowing carry-on baggage, theCarrierwill allow the person, upon request, to board theaircraft in advance of other passengerswhere timepermits. TheCarriermay also require a person, even in theabsence of a request to do so, to board the aircraft inadvance of other passengers in order that it has sufficienttime to provide the required assistance.


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(K) Communication and Confirmation ofInformationAnnouncements to Passengers concerning stops, delays,schedule changes, connections, onboard services andclaiming of baggagewill bemade in visual, verbal and/orwritten format to personswith disabilitieswho requestsuch a service.

TheCarrierwill supply, within a reasonable time and uponrequest, awritten confirmation of services that it willprovide to the personwith a Disability.

Modification to reflect that pre-boarding can occur uponrequest of the personwith a disability aswell as arequirement by the Carrier.

(L) Inquire PeriodicallyWhen persons inwheelchairswho are not independentlymobile arewaiting to board an aircraft, the Carrierwillinquire periodically about their needs upon request andshall attend to those needswhere the services required areusually provided by the Carrier.

Rule 75: Acceptance of Animals(Service Animals and Pets)

Note: In the case of code-share, Passengers are advised that theacceptance of animals rules applicable to their transportation arethose of the Carrier identified on the Passenger’s ticket and not ofthe Operating Carrier.

TheCarrierwill agree to carry animals subject to the followingconditions:

(A) General1. Arrangementsmust bemade at least 48 hours in

advancewith the Carrier before any animalwill beaccepted for carriage as either checked orunchecked baggage.

2. TheCarrierwill accept for carriage animals as eitherchecked or unchecked baggage provided theanimal(s) is/are accompanied by a passenger, incompliancewith the IATA LiveAnimal Regulations.

3. Petsmust be contained in a clean, leak/escape proofcage or container/kennelwith adequate space forthe comfort of the animal.The cage orcontainer/kennelmust be approved by the Carrier.

Note:This provision does not apply to ServiceAnimalsaccompanyingPassengerswithDisabilities or searchand rescue animals accompanied byhandlers.

4. Apet and its containerwill be considered excessBaggage and applicable chargeswill apply.

Note:This provision does not apply to ServiceAnimals accompanying passengerswith disabilitiesor search and rescue animals accompanied byhandlers. Service Animalswill be carried free ofcharge (see Rule 75(D)).

5. Thepassenger assumes full responsibility for theanimal. Before the animal is accepted for carriage, thepassengermustmake all necessary arrangements toobtain valid health and vaccination certificates, entrypermits and other documents required by countries,states or territories for entry or transit. In theabsence of such documentation, the animalwill notbe accepted for carriage.

6. When travel involvesmore than one carrier, thepassenger should verify the policy of each carrierinvolved in the itinerary and ensure that therequirements of each carrier have beenmet and thateach carrier is aware and has agreed to carry theanimal on its own aircraft.

7. Theanimalmust be harmless, inoffensive, odourless,and require no attention during transit.

8. TheCarrier reserves the right to deny thetransportation of the animal for any or no reason.

9. TheCarrierwill not be responsible in the event of loss,delay, injury, sickness or death of such animal.Exception: should an injury to or death of a serviceanimal result from the negligence of the Carrier'srepresentatives, the Carrier's liabilitywill be asoutlined in Rule 120(B)6.

10. For safety reasons, the Carrierwill not accept ananimal for carriage if the animal is less than eightweeks old, pregnant or in-heat.

11. If the animal is sedated, the Passengermust presenta veterinarian’s note at check in stating the animal isfit to fly.

12. TheCarrier shall deny carriage of animals duringspecified restriction periods.

13. TheCarrier does not provide a kennel rental orpurchase service.

(B) Animals as Checked Baggage1. Thenumber of animals carried is limited by aircraft

type.

2. Due to climatic conditions, animalsmay not beaccepted during certain periods of the year.Theseblack-out periodswill be posted on the Carrier’swebsite ormay be ascertained by contacting theCarrier.


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3. Themaximumsize for the container/kennel (length+width + height)must not exceed 103 x 75 x 77 cm.

4. Themaximumallowableweight for both the animaland container/kennel together is 75 kg.

5. Charges:Thecharge for transportation of the animaland container/kennel as checked baggagewill be asfollows:

Note:This provision does not apply to ServiceAnimals accompanying passengerswith disabilitiesor search and rescue animals accompanied byhandlers.

6. Animals accepted as Checked Baggage are cats,dogs, rabbits and birds.

7. TheCarrier does not accept endangered species orthe remains fromendangered species, as listed onEnvironment Canada'swebsite under the Conventionon International Trade in Endangered Species ofWildFauna and Flora (CITES).TheCarrier does not accepttrophies or remains for carriage fromany of the fivebig game animals (cape buffalo, elephants, leopards,lions, or rhinoceros).

8. TheCarrierwill accept antlers and horns fromgamehunted in seasonwith appropriate permits.Theseitems are permitted in Checked Baggage only, as partof a Passenger's Checked Baggage Rules andmustmeet theweight and size guidelines. All applicableChecked Baggage feeswill apply.These itemsmustbe packaged to avoid damaging other Baggage andbe:

• packed in a leak-proof, hard shell container;

• completely free of rawmeat, blood or noticeableodour; and

• padded (antlers and horn tips) to preventpunctures to the container and/or other Baggage.

9. In addition to embargoes related to restrictions fromquarantine, peak travel periods and extremetemperatures, the Carrier only accepts amaximumof three kennels and six animals per Flight inChecked Baggage.

10. Only hard sided and Carrier approved kennelswill beaccepted in Checked Baggage.

11. Check-In Cut-off Timewith an animal is 30minutesin advance of the recommended check in time.Animals Checked in after this timewill be denied.

(C) Animals in Cabin1. Only one cat, dog, bird, or rabbit per passengermay

be accepted for carriage in the passenger cabin. Noother species of animal is acceptable for carriage inthe cabin.

2. Thenumber of animals carried in the passengercabin is limited to four animals per flight (excludingService/Emotional Support Animals).

3. Maximum kennel size and weight

4. Only soft sided kennels thatwill fit under the aircraftseatwill be accepted.The containermust remainsealed from time of entry into the aircraft until afterdisembarking.

5. The in-cabin container/kennelmust be stored underthe seat directly in front of the passenger.

6. The in-cabin animal and container/kennelmust becarried in lieu of carry-on baggage.

7. Check-In Cut-off Timewith an animal is 30minutesin advance of the recommended check in time.Animals Checked in after this timewill be denied.

8. If the container/kennel exceeds themaximumsizeand/ormaximumweightmentioned in Rule 75(C)3and 75(C)4, passengerswill require to tender theanimal as checked baggage subject to terms outlinedin 75(B).

9. TheCarriermay request a passengerwith an in-cabin animal to change seats after boarding toaccommodate other passengers.

10. Charges:The charge for transportation of an animal(except for Service Animals) and container/kennel in

Charge of transportation of animal andcontainer/kennel**

Size Charge Dimensions

Small $50* 69 x 50 x 48 cm

Medium$75*

81 x 57 x 58 cm

Large 91 x 66 x 66 cm

ExtraLarge $100* 103 x 75 x 77 cm

* Plus applicable tax.** Bookings made prior to 14 February 2019 were subject to rates of $50 +

applicable tax for Small, Medium and Large kennels and $150 +applicable tax for Extra Large kennels. Boeing 737 ATR 42 / HS 748

MaximumDimensions 46 x 22 x 40 cm 38 x 22 x 28 cm

Maximumweight* 10 kg

* Combined weight of animal and kennel/container


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the passenger cabinwill be $50 plus applicable taxes.

11. This provision does not apply to Service Animalsaccompanying passengerswith disabilities or searchand rescue animals accompanied by handlers.

(D) Service Animals and Emotional SupportAnimals

Service Animals• Service Animals assisting a Personwith a Disability

that have been certified inwriting as having beentrained by a professional service animal institutionwill be permitted in the passenger cabin of theaircraft.The animalmust remain on the floor at theperson’s seat.

• TheCarrierwill accept for transportation, withoutcharge, a Service Animal to assist a Personwith aDisability on Flightswholly operated by the Carrier,provided that the animal is properly harnessed andcertified as having been trained by a professionalservice animal institution.TheCarrier recommends aperson travellingwith a service animal book aminimumof 48 hours prior to departure, however,the Carrierwill do all possible to accommodatebookings inside of 48 hours fromdeparture.

• TheCarrier staff, in consultationwith the Personwitha Disabilitywho is accompanied by a service animal,will determinewhere the Personwith a Disabilitywillbe seated in order to ensure that adequate space isprovided to the person and the service animal.

See also: Rule 120(B)6, Service animals.

Emotional Support Animals• TheCarrierwill accept for transportation, without

charge, an emotional support animal on the followingconditions:

a. ThePassenger is required to deliver a signedletter from their licensedmental healthprofessional (for example, a psychiatrist,psychologist, licensed clinical social worker,family doctor treating amental health issue) tothe office of the Carrier.This lettermust be on theattendingmental health professional's letterhead,andmust state:

• ThePassenger has amental or emotionaldisability recognized in the Diagnostic andStatistical Manual ofMental Disorders--Fourth Edition (DSM IV);

• ThePassenger requires the EmotionalSupport Animal as an accommodation for airtravel and/or for an activity at their intendedDestination; and

• The type of license held by themental healthprofessional, the date it was issued, and thejurisdiction inwhich it was issued.

b. ThePassenger is required to deliver to the office ofthe Carrier a veterinary health form, signed bythe animal’s veterinarian confirming thatvaccinations are up-to-date; and

c. ThePassenger is required to deliver to theoffice oftheCarrier confirmationof training, signedby theowner and/or trainer of the animal confirming theanimalwill behaveappropriately in a public setting.

d. Theanimalmust remain on the floor at thePassenger’s seat unless, with supportingdocumentation, the animal is required to be lapheld tomitigate a disability inwhich case theanimal cannot be larger than an average two-year-old child.

e. Theanimalmust remain under the control of thePassenger.

(E) Search and Rescue DogsSearch and rescue dogswhich are properly harnessedwillbe permitted in the passenger cabin of the aircraft.Theanimalmust remain on the floor at the handler’s seat.

1. TheCarrierwill accept for transportationwithoutcharge a search and rescue dog.Thehandlertransporting the search and rescue dog for dutywillbe entitled to the normal free baggage allowance.

2. TheCarrier, in consultationwith the search andrescue dog’s handler, will determinewhere thehandlerwill be seated to ensure that adequate spaceis provided to the handler and the dog.

Rule 80: Administrative Formalities –Travel Documents, Customs andSecurity

(A) General1. Thepassenger is responsible for obtaining all

required travel documents (passports, visas, touristcards, health certificates, or other appropriate andnecessary identification) including those of anychildren that are accompanied by the passenger.

2. Thepassenger is responsible for complyingwith alllaws, regulations, orders, demands, and travelrequirements of countries to be flown from, into orthrough and also for complyingwith the instructionsof the carriers concerned.


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3. TheCarrierwill not be liable for anyhelpor informationgiveneitherverbally or inwriting to thepassenger ingood faithaboutproper travel documentation.

4. TheCarrierwill not be liable to the passenger for anyconsequences resulting from the failure of thepassenger to obtain the necessary travel documentsor from the failure to complywith the laws,regulations, orders and/or demands of countries tobe flown from, into or through.

(B) Travel Documents1. Prior to travel, the passengermust be prepared to

submit for inspection to the Carrier all traveldocuments required by the countries concerned.

2. TheCarrierwill have the right tomake and retaincopies of the travel documents presented by thepassenger.

3. As described in Rule 105, Refusal to Transport, theCarrier reserves the right to refuse transportation toany passengerwho fails to present all exit, entry,health and other documents required by law,regulation, order, demand or other requirement of thecountrieswhere travel is intended orwhose traveldocuments do not appear to be in order.

(C) Fines, Detention Costs1. If the Carrier is required to pay any fine or penalty or

has incurred any expense because the Passengerwas refused entry into a country by reason of her/hisfailure to complywith the laws, regulations, ordersand/or requirements of that country or has failed toproduce required travel documents, the passengerwill reimburse the Carrier, on demand, any amountso paid or expenses incurred by the Carrier.

2. Apassenger found inadmissible either en route or atdestinationwill not be provided a refund by theCarrier.

3. Due to the passenger’s inadmissibility into a countryof transit or destination, the passengermust pay theCarrier the applicable fare to be transported from thecountrywhere entrywas refused to the originalpoint of origin or to an alternative destination.TheCarrierwill apply to the payment of such a fare anyfunds paid by the passenger to the Carrier for unusedcarriage, or any funds of the passenger in possessionof the Carrier.

(D) Customs and Immigration InspectionAs required, the passengermust be present for theinspection of their baggage by customs or othergovernment officials.

TheCarrierwill not be liable for any loss or damagesuffered by the passenger in the course of such inspectionor through the passenger’s failure to complywith thisrequirement if the passenger’s baggagewas not in thecharge of the Carrier.

(E) Security InspectionThepassenger shall submit to all necessary securitychecks by government, airport officials and by personnelof the Carrier.

Rule 85: Ground Transfer Services

(A) General1. TheCarrier does notmaintain, operate or provide

ground transfer services between airports orbetween airports and city centres.

2. Any ground transfer service is performed byindependent operatorswho are not and shall not bedeemed to be, agents or servants of the Carrier.

3. Any effort by an employee, agent or representative ofthe Carrier in assisting the passenger tomakearrangements for such ground transfer service shallin nowaymake the Carrier liable for the acts oromissions of such an independent operator.

Rule 90: Schedule Irregularities

(A) ApplicabilityThis rule applies to all passengers irrespective of the fareclass onwhich they are travelling.

(B) General1. TheCarrierwill make all reasonable efforts to

transport the Passenger and the Passenger’sBaggage at the times indicated in its timetable.

2. Times shown in timetables or elsewhere areapproximate and not guaranteed and formno part ofthe contract of carriage.TheCarrierwill not beresponsible for errors or omissions either intimetables or other representation of schedules. Noemployee, agent or representative of the Carrier isauthorized to bind the Carrier by any statement orrepresentation regarding the dates or times ofdeparture or arrival, or of the operation of any flight.

3. TheCarrierwill not guarantee andwill not be heldliable for cancellations or changes to flight times that


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appear on passengers’ tickets due to Uncontrollableevents, including but not limited to forcemajeure.

4. TheCarrierwill make all reasonable efforts to informpassengers of delays and schedule changes and, tothe extent possible, the reason for the delay orchange.

5. It is always recommended that the passengercommunicatewith the Carrier either by telephone,electronic device or via the Carrier’s website or torefer to airport terminal displays to ascertain theflight’s status and departure time.

6. TheCarrierwill determinewhen a delay orcancellation is Controllable and identifywhichPassengers are eligible for applicable compensation.

7. In the case of Schedule Irregularities, the Carrierwillgive priority for assistance to any Personwith aDisability and unaccompaniedminors.

(C) Passenger Options – Re-Rerouting orRefund1. TheCarrierwill make reasonable efforts to inform

passengers of schedule irregularities and to theextent possible, the reason for the ScheduleIrregularities.

Controllable2. In the event of a Controllable Schedule Irregularity,

the Carrierwill present the passengerwith thefollowing options:

a. Carry the passenger to the destination named onthe ticket, or applicable portion thereof, within areasonable amount of time, on another of itspassenger aircraftwithout additional charge; or,

b. Reroute the passenger to the destination namedon the ticket, or applicable portion thereof, on itsown transportation serviceswithin a reasonableamount of time; or,

c. If travel has begun, reroute the passenger to thedestination named on the ticket, or applicableportion thereof, on another air carrier’stransportation services, including interline or,where possible and necessary, non-interlinecarriers, within a reasonable amount of time; or,

d. If the passenger chooses to no longer travel asthe Schedule Irregularity results in the loss ofpurpose of travel or if the Carrier is unable toperform the option stated in (a), (b) or (c) abovewithin a reasonable amount of time, the Carrierwill transport the passenger to the point of originnamed on the ticket (if travel has begun) andrefund the full amount of the ticket to the originalformof payment in accordancewith Rule 125(B)2;

e. Otherwise, should theAlternate Transportationproposed by the Carrier notmeet the passenger’ssatisfaction, the Carrierwill offer a refund equalto the fare and charge paid.The refundwill bemade to the purchaser of the ticket(s).The formof refundwill be the same formused as paymentof the ticket(s).The refundwill be based on thetotal value of the ticket(s). For completeconditions on refunds, see Rule 125(B)2.

Uncontrollable3. In the event of anUncontrollable Schedule

Irregularity, the Carrierwill provide the following:

a. TheCarrierwill offer the passenger the choice totravel on another of its scheduled flights on thesame route as the passengerwas originallyticketed or to travel on a different routingoperated by the Carrier to the same ticketeddestination.

b. If these options are not available, the Carrierwilloffer to transport the passenger on the sameroute as the Passengerwas originally ticketed oron a different route operated by the services ofanother carrierwithwhom the original air carrierhas a commercial agreement and provided spaceis available.

c. Should the fare for theAlternate Transportationproposed by the Carrier bemore expensive, therewill be no additional cost to the passenger.

d. Should theAlternate Transportation proposed bythe Carrier notmeet the passenger’s satisfaction,the unused portion of the passenger’s ticket(s)will be refunded.The refundwill bemade to thepurchaser of the ticket(s).The formof refundwillbe the same formused as payment of theticket(s).The refundwill be based on the totalvalue of the ticket(s). For complete conditions onrefunds see Rule 125(B)2.

(D) Right to Care1. In addition to the provisions of this rule, in the case of

a Controllable Schedule Irregularity not required forsafety, and in the case of a Controllable ScheduleIrregularity required for safety but identified 12 hoursor less prior to scheduled departure, a passengerwillbe offered the following:

a. For a Schedule Irregularity lasting longer thantwo hours, the Carrierwill provide the Passengerwith ameal voucher.

b. For a Schedule Irregularity lastingmore thaneight hours and includes an overnight stay, theCarrierwill provide overnight hotelaccommodation and airport transfers for the


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passenger.TheCarrier is not obligated to provideovernight accommodation for passengers at thefirst airport of departure appearing on the ticket.

c. If passengers are already on the aircraftwhen adelay occurs, the Carrierwill offer drinks andsnacks if it is safe, practical and timely to do so. Ifthe delay exceeds 90minutes and circumstancespermit, the Carrierwill offer the passenger theoption of disembarking from the aircraft until it istime to depart.

2. Communications for Schedule Changes

For schedule changes, Passengerswill be contactedvia email. Mutually acceptable alternatearrangements for a newFlight shall be arranged. Fullrefundswill also be provided to the Passenger ifrequested under this section.

3. Communications for Delays and Cancellations

• Passengerswill receive delay or cancellationinformation:

• Via the Carrierwebsites;

• At the airport during check-in;

• At the airport by departure and arrivalscreens;

• At the airport by Carrier announcements;and

• On the aircraft.

Rule 95: Denied Boarding andOverbooking

Note: In the case of code-share, passengers are advised that thedenied boarding rules applicable to their transportation are thoseof the Carrier identified on the Passenger’s ticket and not of theOperating Carrier.

When the Carrier is unable to provide previously confirmed spacedue to there beingmore passengers holding confirmedreservations and tickets than forwhich there are available seatson a flight, orwhere space andweight limitations of the Carrier’saircraft require the Carrier to deny boarding, the Carrierwill followthe provisions of this rule, unless the Carrier took allmeasuresthat could reasonably be required to avoid the damages caused bythe overbooking.

(A) Applicability1. This rule applies to all passengers, irrespective of the

type of ticketed fare, who are denied boarding on theflight onwhich the passenger held confirmed andticketed reservations and the flight departedwithoutthe passenger.

2. Apassengerwho fails to check-in or presentthemselves at the BoardingAreawithin the Carrier’scheck-in deadline and/or boarding time deadline asspecified in Rule 40(F)will not receive deniedboarding compensation, will at the Carrier'sdiscretion have their reservations cancelled andwillbe subject to the terms and conditions associatedwith the fare onwhich the passenger is travelling.

(B) Request for VolunteersWhen a situation of denied boarding due to overbookingoccurs, the followingwill apply:

1. TheCarrierwill publicly ask for volunteers torelinquish their seats fromamong the confirmedpassengers. At the same time, the Carrierwillannouncewhat type of benefits passengerswill beentitled to should a passenger voluntarily relinquishtheir seat.This request processwill take place at thecheck-in or BoardingAreas.TheCarrierwill continuetomake this request of passengers until it obtainsenough volunteers to prevent other passengers frombeing involuntarily denied boarding or until itdetermines that it does not, despite its best efforts,have enough volunteers.

2. Once a passenger has voluntarily relinquished theirseat, the passengerwill not later be involuntarilydenied boarding unless they have been advised atthe time they volunteered of such possibility. At thetime the passenger is advised of such possibility of afurther denial of boarding, the passenger is to beadvised of any further compensation towhich thepassengermay be entitled to receive.

3. Thepassengerwho voluntarily surrenders thepassenger’s seatwill receive agreed upon benefitsfrom the Carrier. Volunteerswill be offeredrerouting/refund options as set out in Rule 95(D)1., 2.,and 3. over and above the aforementioned benefits. Inaddition, a passengerwho has voluntarilysurrendered the passenger’s seatwill be offered thefollowing free of charge:

a. Ameal voucher, if the transportation acceptableto the passenger departsmore than four hoursafter the original departure time of the flight onwhich passengerswere denied boarding.

b. An overnight hotel stay and airport transfers, ifthe transportation acceptable to the passenger


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departsmore than eight hours after the originaldeparture time of the flight onwhich thepassengerwas denied boarding and involves anovernight stay, provided the passenger’s traveldid not start at the airportwhere the deniedboarding situation occurred.

c. A telephone call, email or faxmessage to thedestination point of travel.

(C) Boarding PrioritiesIn the event there are not enough volunteers, theremaining passengerswill be denied boarding on aninvoluntary basis. Passengers holding confirmed andticketed reservationswill be permitted to board in thefollowing order until all available seats are occupied:

1. an unaccompaniedminor;

2. a Personwith a Disability and their support person,service animal, or emotional support animal, if any;

3. a passengerwho is travellingwith their family;

4. a passengerwhowas previously denied boarding onthe same ticket;

5. Passengers traveling due to death or illness of amember of the passenger’s family.

6. Passengers holding Optimum fare Economy classtickets.

7. Passengers forwhom, in the Carrier’s ownassessment, failure to travel would cause severehardship.

8. Passengers travelling as a group including the tourconductor of the group.

9. All other passengerswith confirmed and ticketedreservationswill be accommodated in the order inwhich they presented themselves for check-in.

10. Travel Pass bookings including Shareholder Passes.

(D) Transportation for Passengers DeniedBoarding due to OverbookingTheCarrierwill present a passengerwho has been deniedboarding due to overbooking, whether voluntarily orinvoluntarily, with the following options:

1. Carry the passenger to the destination named on theticket, or applicable portion thereof, within areasonable amount of time, on another of itspassenger aircraft onwhich space is available,without additional charge; or,

2. Reroute the passenger to the destination named onthe ticket, or applicable portion thereof, on its own

transportation serviceswithin a reasonable amountof time. If the fare for the revised routing or class ofservice is higher than the fare paid by the passenger,the Carrierwill require no additional payment fromthe passenger; or,

3. Reroute the passenger to the destination named onthe ticket, or applicable portion thereof, on anotherair carrier’s transportation services, includinginterline or, where possible and necessary, non-interline carriers, within a reasonable amount oftime. If the fare for the revised routing or class ofservice is higher than the fare paid by the passenger,the Carrierwill require no additional payment fromthe passenger; or,

4. If the passenger chooses to no longer travel as thedenied boarding results in the loss of purpose oftravel or if the Carrier is unable to perform theoptions stated in Rule 95(D)1., 2., and 3. within areasonable amount of time, the Carrierwill transportthe passenger to the point of origin named on theticket and refund the full amount of the ticket,irrespective if travel has commenced, or subject topassenger's agreement, offer a travel voucher forfuture travel in the same amount;

5. Otherwise, should theAlternate Transportationproposed by the Carrier notmeet the passenger’ssatisfaction, the Carrierwill offer a refund equal tothe fare and charge paid.The refundwill bemade tothe purchaser of the ticket(s).The formof refundwillbe the same formused as payment of the ticket(s).The refundwill be based on the total value of theticket(s). For complete conditions on refunds seeRule 125(B)2(b), Refunds, Involuntary Refunds.

(E) Compensation for PassengersInvoluntarily Denied BoardingIn addition to providing transportation, the followingwillapply to a Passengerwho is involuntarily denied boardingdue to overbooking:

1. Conditions of Payment

a. ThePassenger holding a confirmed and ticketedreservationmust present themselves for carriagein accordancewith this tariff: having compliedfullywith the Carrier’s applicable reservation,ticketing, check-in and boarding requirementswithin the time limits; and,

b. TheCarriermust not have been able toaccommodate the Passenger on the flight onwhich the passenger held confirmed and ticketedreservations and the flight departedwithout thepassenger.


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2. A Passenger Will not be Eligible for CompensationUnder the Following Conditions:

a. ThePassengerwho checks-in after the Carrier’sCheck-In Cut-off Time or presents themselves atthe BoardingArea after the Carrier’s BoardingCut-Off Timewill have their reservationscancelled.

b. When a flight onwhich the Passenger holdsconfirmed and ticketed reservations is cancelled.

c. When space on a flight has been requisitioned bya government or bymedical authorities foremergency transportation.

d. If, for operational and safety reasons, beyond theCarrier’s control, the aircraft has been substitutedwith one having lesser capacity and the Carriertook all reasonablemeasures to avoid thesubstitution or that it was impossible for theCarrier to take suchmeasures.

3. Amount of Compensation for Involuntary DeniedBoarding

TheCarrierwill provide compensation in thefollowing amounts to passengerswho areinvoluntary denied boarding due to overbooking.Regardless of the fare paid, passengers are entitled toamonetary compensation as follows:

Note: no compensation if the Carrier offers AlternateTransportation that is planned to arrive at thePassenger's Destination or first stopover not laterthan one hour after the planned arrival time of thePassenger's Original Flight.

4. Method of Payment of Compensation for InvoluntaryDenied Boarding

All amountswill be tendered in cash/bank draft or25%more than the amount of cash in the formoftravel vouchers.The following restrictionswill apply:

1. Carriermust informpassengers of the amount ofcash compensation thatwould be due, and thatthe passengermay decline travel vouchers, andreceive cash or equivalent;

2. Carriermust fully disclose allmaterialrestrictions before the passenger decides to giveup the cash or equivalent payment in exchangefor a travel voucher;

3. Carriermust obtain the signed agreement of thepassenger, confirming that the passengerwasprovidedwith the aforementioned information,prior to providing travel vouchers in lieu ofcompensation;

4. It is the passenger’s option to choosewhich formof compensation theywish to receive.

5. Right to Care

In addition, a passengerwho is involuntarily deniedboarding due to Overbookingwill be offered thefollowing free of charge:

a. Ameal voucher, if the transportation acceptableto the passenger departsmore than four hoursafter the original departure time of the flight onwhich the passengerwas denied boarding.

b. An overnight hotel stay and airport transfers, ifthe transportation acceptable to the passengerdepartsmore than eight hours after the originaldeparture time of the flight onwhich thepassengerwas denied boarding and involves anovernight stay, provided the passenger’s traveldid not start at that airport.

c. A telephone call, email or faxmessage to thedestination point of travel.

6. Time of Offer of Compensation

a. Once compensation has been offered, and ifaccepted, the passengerwill sign anacknowledgment of offer on the day and at theplacewhere the denied boarding occurred.

b. In the event theAlternate Transportation departsbefore the acknowledgement of offer can besigned, the offerwill be sent bymail or by othermeanswithin 24 hours after the time the deniedboarding occurs.The passengerwill, in turn, signthis acknowledgment and return it bymail to theCarrier.

Length of delay Compensation

0–6 hours $900

6–9 hours $1,800

9 hours ormore $2,400


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Rule 105: Refusal to Transport

(A) Refusal to Transport – Removal ofPassengerTheCarrierwill refuse to transport, orwill remove anypassenger at any point for any of the following reasons:

1. Government Requests, Regulations and Force MajeureWhenever it is necessary or advisable to:

a. complywith any government regulation; or,

b. complywith any government request foremergency transportation; or,

c. address ForceMajeure.

2. Search of Passenger and PropertyWhen the Passenger refuses to permit a search ofthe Passenger’s person or property for explosives orfor concealed, prohibited, deadly or dangerousweapon(s) or article(s).

3. Proof of Identity/AgeWhen the passenger refuses a request to producegovernment-issued identification to demonstrateproof of identity.

Note:TheCarrier is obliged to screen each passengerby looking at the passenger, and in particular thepassenger’s entire face, to determine if they appearto be 18 years of age or older.

TheCarrier is also required to screen each passengerwho appears to be 18 years of age or older bycomparing the passenger, and in particular thepassenger’s entire face, against one piece ofgovernment-issued photo identification that showsthe passenger’s name, date of birth and gender; ortwo pieces (without photo) of government-issuedidentification at least one ofwhich shows thepassenger’s name, date of birth and gender.

4. Immigration or Other Similar ConsiderationsWhen the passenger is to travel across anyinternational boundary, if:

a. The travel documents of the passenger are not inorder; or,

b. For any reason the passenger’s embarkationfrom, transit through, or entry into any countryfrom, through or towhich the passenger desirestransportationwould be unlawful orwouldotherwise not be permitted.

5. Failure to Comply with Carrier’s Rules and RegulationsWhen the passenger fails or refuses to complywithrules and regulations of the Carrier as stated in thistariff.

6. Passenger’s Condition

a. When the passenger’s actions or inactions proveto the Carrier that theirmental, intellectual orphysical condition is such as to render themincapable of caring for themselveswithoutassistance ormedical treatment en route unless:

i. the passenger is accompanied by anAttendantwhowill be responsible forassistingwith the passenger’s needs enroute such as assistancewith eating, usingthewashroom facilities or administeringmedicationwhich are beyond the range ofservices that are normally offered by theCarrier; and,

ii. the passenger complieswith requirementsof Rule 71, Carriage of PersonswithDisabilities.

Exception: the Carrierwill accept thedetermination of a personwith a disability as toself-reliance as per Rule 71, Carriage of Personswith Disabilities.

Note: If the passenger is accompanied by anAttendant and the passenger is refusedtransport, then theAttendantwill also be refusedtransport and the twowill be removed from theaircraft together.

b. When the passenger has a contagious disease.

c. When the passenger has an offensive odour.

d. Medical clearanceWhen the Carrier determines, in good faith andusing its reasonable discretion, that a passenger’smedical or physical condition involves an unusualhazard or risk to their self or other persons(including, in the case of expectantmothers,unborn children) or property.TheCarrier canrequire the passenger to provide amedicalcertificate that thenmay be assessed by theCarrier’s ownmedical officer as a condition of thepassenger’s acceptance for subsequent travel.TheCarriermay refuse transportation to theperson posing such hazard or risk.

e. Pregnant Passengers

i. An expectantmotherwith a complication-free pregnancy can travel on the Carrier’sflights up to the 36th week of themother’spregnancy or up to fourweeks before themother’s expected due datewithout amedical certificate.

ii. An expectantmotherwho is in or beyond the36th week of her pregnancymust present amedical certificate, datedwithin 72 hours of


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the scheduled time of departure.Thecertificatemust state that the physician hasexamined the patient, found them to bephysically fit for travel by air, and provide theestimated date that the patientwill givebirth.

7. Failure to Provide a Suitable EscortWhen the passenger requires an escort due to amental health condition and under care of apsychiatric institution or in the custody of lawenforcement personnel or other responsibleauthority and the necessary arrangements have notbeenmadewith the Carrier in advanced of thedeparture of the flight.

However, the Carrierwill accept escorted passengersunder the following conditionswhen the passengerhas amental health condition and is under care of apsychiatric institution or in custody of lawenforcement personnel or other responsibleauthority:

a. Medical authority furnishes assurance, inwriting,that an escorted personwith amental healthcondition can be transported safely.

b. Request for carriage ismade at least 48 hoursbefore scheduled departure.

c. Theescortmust accompany the escortedpassenger at all times.

(B) Passenger’s Conduct – Refusal toTransport – Prohibited Conduct andSanctions1. Prohibited Conduct

Without limiting the generality of the precedingprovisions, the following constitutes prohibitedconductwhere itmay be necessary, in thereasonable discretion of the Carrier, to take action toensure the physical comfort or safety of the person,other passengers (in the future and present) and/orthe Carrier’s employees; the safety of the aircraft; theunhindered performance of the crewmembers intheir duty onboard the aircraft; or safe and adequateflight operations:

a. Theperson, in the reasonable judgement of theCarrier, is under the influence of alcohol or drugs(except a patient undermedical care).

b. Theperson’s conduct, or condition is or has beenknown to be abusive, offensive, threatening,intimidating, violent or otherwise disorderly, and,in the reasonable judgement of the Carrier, thereis a possibility that the personwould causedisruption or serious impairment to the physical

comfort or safety of other passengers or Carrier’semployees, interferewith a crewmember in theperformance of their duties, or otherwisejeopardize safe and adequate flight operations.

c. Theperson’s conduct involves any hazard or riskto their self or other persons or to property.

d. Theperson fails to observe the instructions of theaircraft crew, including instructions to stop anyprohibited conduct.

e. Theperson is unable or unwilling to sit in theirassigned seatwith the seat belt fastened.

f. Theperson smokes or attempts to smoke in theaircraft.

g. Theperson uses or continues to use a cellularphone, a laptop computer or another electronicdevice onboard the aircraft after being advised tostop such use by amember of the crew.

h. Theperson is barefoot.

i. Theperson is inappropriately dressed as deemedby the Carrier.

j. Theperson has a prohibited article or concealedor unconcealedweapon(s). However, the Carrierwill carry law enforcement or armed forcespersonnelwhomeet the qualifications andconditions established under governmentregulations.

k. Theperson has resisted ormay reasonably bebelieved to be capable of resisting escorts.

l. Theperson is filming, photographing, or recordingimages, by any electronicmeans, of otherPassengers and/or Cabin Crewor Flight Crewwithout the express consent of the person(s)being filmed, photographed or recorded, orcontinuing to film, photograph, or record theimage of other Passengers and/or Cabin/FlightCrew after being advised to cease such conductby amember of the Cabin/Flight Crew.

m. APassenger that presents a biohazard risk toCarrier employees and/or other passengers dueto emesis (vomit), urine, feces, or other bodilyfluids.

2. Carrier Response to Prohibited ConductWhere, in the exercise of its reasonable discretion,the Carrier decides that the passenger has engagedin prohibited conduct described above, the Carriermay impose any combination of the followingsanctions:

a. Removal of the passenger at any point.

b. Probation: At any time, the Carriermay stipulatethat the passenger is to follow certain


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probationary conditions, such as to not engage inprohibited conduct, in order for the Carrier toprovide transport to the passenger. Suchprobationary conditionsmay be imposed for anylength of timewhich, in the exercise of theCarrier’s reasonable discretion, is necessary toensure the passenger continues to avoidprohibited conduct.

c. Refusal to Transport the Passenger:The length ofthis refusal to transportmay range froma one-time refusal to a longer period determined at thereasonable discretion of the Carrier in light of thecircumstances. Such refusal will be for a periodappropriate to the nature of the prohibitedconduct and until the Carrier is satisfied that thepassenger no longer constitutes a threat to thesafety of other passengers, crew or the aircraft orto the comfort of other passengers or crew; theunhindered performance of the crewmembers intheir duty onboard the aircraft; or safe andadequate flight operations.

d. The following conductwill automatically result ina refusal to transport, up to a possible lifetimeban:

i. Theperson continues to interferewith theperformance of a crewmember’s dutiesdespite verbal warnings by the crew to stopsuch behavior.

ii. Theperson injures a crewmember or otherpassenger or subjects a crewmember orother passenger to a credible threat of injury.

iii. Theperson displays conduct that requires anunscheduled landing and/or the use ofrestraints such as ties and handcuffs.

iv. Theperson repeats a prohibited conductafter receiving a notice of probation asindentified in Rule 105(B)2(b).

These remedies arewithout prejudice to the Carrier’s otherrights and recourses, namely to seek recovery of anydamage resulting from the prohibited conduct or asotherwise provided in the Carrier’s tariffs, includingrecourses provided in the Carrier’s frequent flyer programor the filing of criminal or statutory charges.

(C) Recourse of the Passenger/Limitation ofLiability1. TheCarrier’s liability in case of refusal to carry a

passenger for a specific flight or removal of apassenger en route for any reason specified in theforegoing paragraphswill be limited to the recoveryof the refund value of the unused portion of thepassenger’s ticket in accordancewith Rule 125(B),

Involuntary Refunds.

2. Apersonwho is refused carriage for a period of time,up to a lifetime ban, or towhoma probation notice isservedmay provide to the Carrier, inwriting, thereasonswhy the person believes they no longerposes a threat to the safety or comfort of passengersor crew, or to the safety of the aircraft. Suchdocumentmay be sent to the address provided in therefusal to carry notice or the notice of probation.

3. TheCarrierwill respond to the passengerwithin areasonable period of time providing the Carrier’sassessment as towhether it remains necessary tocontinue the ban ormaintain the probation period.

Rule 110: Passenger Expenses enroute

(A) General1. Except as stated in paragraph 2 below, the fare paid

for a ticket does not include the cost of any expensesthe passengermay incur en route.

2. TheCarrierwill reimburse reasonable passengerexpenses en routewhichmay include hotelaccommodations, charges for communications,ground transfer services ormeals other than thoseserved onboard an aircraftwhen the passenger’sflight is delayed, orwhen the passenger is not able toimmediately travel on a connecting flight at a transferpoint.

Rule 115: Tickets

(A) General1. A ticketwill not be issued and the Carrierwill not

carry the passenger unless the passenger has paidthe applicable fare.

2. Before boarding, the passengermust present theCarrierwith proof that they have been issued a validticket for the flight. Such proofmust be in the formofan itinerary/receipt, a record locator or reservationnumber, or boarding pass and the passengermustprovide the Carrierwith positive identification to beentitled to transportation.The ticketwill give thepassenger the right to transportation only betweenthe points of origin and destination, and on the dates,times and via the routing shown on the ticket.

3. The ticket remains at all times the property of theCarrierwhich issued the ticket.


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4. TheCarrier does not permit the passenger to holdmore than one confirmed reservation/ticket on thesame departure flight/origin and destination for thesame travel date.

(B) Validity for Carriage1. General:When validated, the ticket is good for

carriage from the airport of departure to the airportof destination via the route shown on the ticket, forthe applicable fare class and is valid for the applicableperiod of time.The passengerwill be accepted forcarriage on the date and flight segments forwhich aseat has been reserved.TheCarrier’s agreement toaccept a reservation request is subject to theavailability of space.The place and date of issue arethen indicated on the ticket.

(C) Upgrading (Changing from a Lower to aHigher Fare Ticket)1. Before travel commences, a passengermay upgrade

to a fare of higher value to travel to any of theCarrier’s destinations in theworld provided travel isin accordancewith Rule 155(C)2.

2. Passengers upgrading in accordancewith Rule155(C)1may do so provided:

a. Ticketing and advance purchase requirements ofthe new fare have beenmet; and

b. Travel is via the Carrier and

c. Thedifference in fares has been paid.

(D) Non-transferabilityA ticket is not transferable.

Note:TheCarrierwill not be liable to the person named onthe ticket if the ticket is either presented for transportationor for a refund by another person.TheCarrierwill refusetransportation to any person other than the person namedon the ticket.

(E) Prohibited PracticesTheCarrier specifically prohibits the practice commonlyknown as:

Hidden City or Point Beyond Ticketing:Thepurchase of afare froma point before the passenger’s actual point oforigin or to a point beyond the passenger’s actualdestination.

Use of this practicewill result in the passenger’sreservation being cancelled and the passengerwill not be

entitled to a refund.

(F) Invalidated TicketsIf the passenger attempts to circumvent any termorcondition of sale or the Carrier determines that thepassenger ismaking use of any of the prohibited practicesspecified in Rule 115(H), thiswill cause the passenger’sticket to be invalid and the Carrierwill have the right to:

A. Cancel any remaining portion of the passenger’sitinerary; and

B. Confiscate unused flight coupons; and

C. Refuse to board the passenger or check thepassenger’s baggage; and/or

D. Charge the passenger for the true value of the ticket,which shall be no less than the difference betweenthe fare actually paid and the lowest fare for thepassenger’s actual itinerary.


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Part IV – After Travel

Rule 120: Limitations of LiabilityTheCarrier shall in nowaybe liable to anyPassenger, Air Crew,employeeor other person for any special, indirect or consequentialdamages in respect of theCarrier’s Passenger Liability.

Notwithstanding anything to the contrary contained in this Tariff,the Carrier shall not be liable to any Passenger, Air Crew,employee or other person for damages sustained by thePassenger, Air Crew, employee or other person due to thenegligence, acts or omissions of that Passenger, Air Crew,employee or other person or the negligence, acts or omissions ofany other person, including any other air carrier, shipper,consignee or owner, their agents, representatives or employees,as applicable.

(A) Successive CarriersTransportation to be performed under one ticket or undera ticket issuedwith any Conjunction Ticket by severalsuccessive carrierswill be regarded as single operation.

(B) Laws and Provisions Applicable

Liability in the case of death or bodily injury of a passenger1. The liability of the Carrier in respect of the death of, or

injury to, a passenger is limited to the sumof$100,000, exclusive of legal fees and costs, perpassenger, per incident.

2. In no cases shall the Carrier’s liability exceed theactual loss suffered by the Passenger. All claims aresubject to proof of amount of loss.

3. TheCarrier is not liable:

a. In the case of any passengerwhose age ormentalor physical condition, including pregnancy,presents a risk or hazard, for any damagessustained by that passenger thatwould not havebeen sustained but for that passenger’s age ormental or physical condition; or

b. In the case of a pregnant passenger, for anydamages in respect of the unborn child of thatpassenger.

Liability in the case of destruction or loss of, damage to, ordelay of checked and unchecked baggage4. If the Baggage does not arrive on the same Flight as

the Passenger, the Carrierwill:

a. refund anyBaggage fee paid for the carriage ofany lost item;

b. deliver located delayed Baggage to the Passengerat their residence/hotel, or

c. pay the amount of the Carrier’s liability for anylost item calculated in accordancewith the partsof this rule shall be referred to as ‘basic carrierliability’ which shall be up to 1,131 SDR includingincidental expenses; or

After a 21-day delay, provide a settlement inaccordance with the following rules:a. if no value is declared, the settlementwill be for

the value of the delayed Baggage or up to 1,131SDR,whichever is the lesser, and

b. if value is declared, the settlementwill be for thevalue of the delayed Baggage or the declaredsum,whichever is the lesser. No charge shall bepayable on that part of the declared valuewhichdoes not exceed Basic Carrier Liability.

c. The liability limit does not apply if it is proved thatthe damage resulted froman act or omission ofthe Carrier, its servants or agents, donewithintent to cause damage provided that in the caseof the agent or servant it is proved that suchservant or agentwas performing services for theCarrier in furtherance of the contract of carriage.

d. Whether the Passenger declares value or not, inno case shall the Carrier's liability exceed theactual loss suffered by the Passenger. All claimsare subject to proof of amount of loss. In the caseof damage or partial loss, the person entitled todeliverymust complain to the Carrier forthwithafter discovery of the damage or partial loss, and,at the latest, within seven days from the date ofreceipt of the Baggage. In the case of delay, thecomplaintmust bemade at the latestwithin 21days from the date onwhich the Baggage hasbeen placed at the person’s disposal. In the caseof loss, the complaintmust bemade at the latestwithin 21 days from the date of Baggage shouldhave been delivered. Every complaint, whetherfor loss, partial loss, damage or delay,must bemade inwriting andmust be dispatchedwithinthe times aforesaid. Failing complaintwithin thetimes aforesaid, no action shall lie against theCarrier.

e. If the Carrier proves that the damagewas causedor contributed to by the negligence or otherwrongful act or omission of the person claimingcompensation, or the person fromwhom theclaimant derives the claimant’s rights, the Carriershall bewholly or partly exonerated from itsliability to the claimant to the extent that suchnegligence orwrongful act or omission caused orcontributed to the damage.


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f. In any event, the Carrier shall not have anyLiability for any loss or claimwhere Passengerhasmade amisrepresentation regarding proof ofamount of loss or the circumstances regardingsubmission of proof of amount of loss.

g. In the case of Unchecked Baggage, the Carrier isliable only to the extent the damage resulted fromits fault, or that of its servants or agents.

h. TheCarrier is liable for the damage sustained incase of destruction or loss of, or damage to,Checked Baggage upon condition only that theeventwhich caused the destruction, loss ordamage took place on board the aircraft or duringany periodwithinwhich the Checked Baggagewas in the charge of the Carrier. However, theCarrier is not liable if and to the extent that thedamage resulted from the inherent defect, qualityor vice of the Baggage. Further, the Carrier’sliability for the destruction, loss, damage or delayof Baggage is subject to the terms, limitations anddefences set forth in theWarsawConvention andtheMontreal Convention, whichevermay apply,in addition to any limitation of defence recognizedby a Courtwith proper jurisdiction over claim.

TheCarrier reserves all defences and limitationsavailable under theWarsawConvention and theMontreal Convention, whichevermay apply to suchclaims, whichevermay apply.

Mobility aidsNote: Notwithstanding the normal carrier liability ascontained in this rule, the limit of liabilitywill bewaived forclaims involving the loss of, damage to, or delay in deliveryofmobility aids, when such items have been accepted aschecked baggage or otherwise. In the event that amobilityaid is lost or damaged, compensation is to be based on thecost of the repair or replacement value of themobility aid.

5. In the event that amobility aid is lost or damaged:

a. Theair carrierwill immediately provide a suitabletemporary replacementwithout charge;

b. If a damaged aid can be repaired, in addition toRule 120(B)5(a), the air carrierwill arrange, at itsexpense, for the prompt and adequate repair ofthe aid and return it to the passenger as soon aspossible;

c. If a damaged aid cannot be repaired or is lost andcannot be locatedwithin 96 hours following thepassenger’s arrival, the Carrierwill, in addition toRule 120(B)5(a), replace it with an identical aidsatisfactory to the passenger, or reimburse thepassenger for the replacement cost of the aid.

Service animals

6. Should injury or death of a Service Animal resultfrom the fault or negligence of the Carrier, the Carrierwill undertake to provide, expeditiously and at itsown expense,medical care for or replacement of theservice animal.

(C) Limitations of Liability1. TheCarrier is not liable for destruction, loss, damage

or delay of unchecked baggage arising out of or inconnectionwith carriage or other supplementaryservices to carriage performed by the Carrier, unlesssuch damage is caused by the negligence of theCarrier. Assistance offered to the passenger by theCarrier’s employees in loading, unloading ortransferring unchecked baggage shall be consideredas complimentary service to the passenger.TheCarrier is not liable for damage to such uncheckedbaggage incurred during, or, as a result of thisservice, unless such damage is caused by thenegligence of the Carrier’s employees.

2. TheCarrier is not liable for any damages directly andsolely arising out of its compliancewith any laws,government regulations, orders, or requirements orfrom the failure of the passenger to complywithsame or out of any cause beyond the Carrier’scontrol.

3. TheCarrier is liable for damage sustained in case ofdestruction or loss of, or of damage to, checkedbaggage upon condition only that the eventwhichcaused the destruction, loss or damage took place onboard the aircraft or during any periodwithinwhichthe checked baggagewas in the charge of theCarrier. However, the Carrier is not liable if and to theextent that the damage resulted from the inherentdefect, quality or vice of the baggage.

4. TheCarrier is not liable for damage to the passenger’sbaggage caused by contents of the passenger’sbaggage. Any passengerwhose property causesdamage to another passenger’s baggage or to theproperty of the Carrierwill compensate the Carrierfor all losses and expenses it incurs as a result.

5. When the Carrier has exercised reasonable care andattention to the handling and treatment of perishableitems or fragile articles, it shall not be liable forspoilage resulting from the delay in delivery of anyperishable items described in Rule 55, BaggageAcceptance, nor for the damage to, or damage causedby, fragile articles described in Rule 55, BaggageAcceptance, which are unsuitably packed.

6. When the temperature drops below -25° Celsius atdeparture or arrival locations and the Carrier hasexercised reasonable care and attention to thehandling of passenger’s baggage, the Carrier is notliable for damage to the passenger’s baggage or its


35

contents unless the passenger furnishes proof,acceptable to the Carrier at its discretion, that thebaggage is designed to functionwithout failure undersuch severeweather conditions.

7. TheCarriermay refuse to accept any articles that donot constitute baggage as this term is defined in Rule55(A), but if these articles are delivered to andaccepted by the Carrier theywill be considered to bewithin the value of the baggage and the Carrier’s limitof liability.

8. Liability of the Carrier for damagewill be limited toevents on its own line, except in the case of checkedbaggage, with respect to successive carriage, inwhich case, the passenger also has a right of actionagainst the first or last Carrier involved in thetransportation.

9. Any exclusion or limitation of liability of the Carrierunder this tariff or under the passenger’s ticketwillapply to agents, servants or representatives of theCarrierwhowere performing services in furtheranceof the contract of carriage and also to any personwhose aircraft is used by the Carrier and its agents,servants or representativeswho are performingservices in furtherance of the contract of carriage.

10. Theowner of an animalwill be responsible forcompliancewith all government regulations andrestrictions including providing valid health andrabies vaccination certificateswhen required.TheCarrierwill not be liable for loss or expense due to thepassenger’s failure to complywith this provision andthe Carrierwill not be responsible if any animal isrefused transportation.

(D) Time Limitations on Claims and Actions1. No actionwill be taken against the Carrier in case of

loss or delay in the delivery of checked andunchecked baggage unless the passenger complainsinwriting to the Carrierwithin:

a. 21 days from the date onwhich the baggage hasbeen placed at the passenger’s disposal (in thecase of delay); or,

b. 21 days from the date onwhich the baggageshould have been placed at the passenger’sdisposal (in the case of loss).

2. In the case of damage to checked baggage, thepassengermust complain to the Carrier immediatelyafter discovery of damage, and at the latest, withinseven days from receipt of the baggage.

3. Any claim against a Carrierwill be extinguishedunless an action is broughtwithin two yearsreckoned from the date of arrival at the destination,or from the date onwhich the aircraft ought to have

arrived, or from the date onwhich the carriagestopped. For baggage claims, reimbursement forexpenseswill be based upon acceptable proof ofclaim.

(E) Overriding LawIf any provision contained or referred to in the ticket or thistariff is found to be contrary to an applicable law,government regulation, order or requirement, whichcannot bewaived by agreement of the parties, suchprovision, to the extent that it is invalid, shall be severedfrom the ticket or tariff and the remaining provisions shallcontinue to be of full force and effect.

(F) Modification and WaiverNoagent, servantor representativeof theCarrierhas theauthority toalter,modify, orwaiveanyprovisionsof this tariff.

(G) Gratuitous TransportationAll passengerswho are transported gratuitously by theCarrierwill be governed by all the provisions of this ruleand by all other applicable rules of this tariff.

Rule 125: Refunds

(A) General1. Thepassengermust present to the Carrier or its

authorized agent the unused flight coupons of aticket, an itinerary/receipt, a record locator, or areservation number as satisfactory proof that thepassenger has unused portions of a ticketwhich areeligible for refund.

2. TheCarrierwill make a refund to the personwhopurchased the ticket.

3. Acceptance of a refund by the passengerwill releasethe Carrier from further liability.

4. In any instancewhere refunds are appropriate, theCarrierwill process requests in a timelymanner andrefund the fare in the original formof payment or aTravel Credit.

(B) Involuntary Refunds1. Involuntary refunds are not subject to any

restrictions contained in the applicable fare rule.

2. Theamount of the involuntary refundwill be asfollows:


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• If, no portion of a Ticket has been used, theamount of refundwill be equal to the Fare andcharges paid; or

• If, a portion of the Ticket has been used, theamount refunded to the purchaserwill be thedifference between the Fare paid and the Fare fortransportation actually used or to be used.

(C) Voluntary Refunds1. Voluntary refundswill be based on the applicable fare

at the time of ticket issuance, and the refundwill bemade in accordancewith any restrictions containedin the applicable fare rule.

2. Voluntary refundswill bemade only by the Carrierwhich originally issued the ticket or its authorizedagent.

3. If no portion of a ticket has been used, the refundwillbe full amount of the fare paid less any cancellationfee and/or service charge.

4. If a portion of the ticket has been used, the refundwill be an amount equal to the difference betweenthe fare paid and the applicable fare for travelbetween the points forwhich the ticket has beenused, less any cancellation fee and/or service charge.

5. Voluntary refund of tickets shall bemade in thecurrency used to issue the ticket and, in the country,where the ticketwas purchased, whenever possible.However, Canadian dollar refunds or refunds in thecurrency of the countrywhere the voluntary refundis requestedmay bemade at the request of thepassenger provided a refund in such currency is notprohibited by local government foreign exchangecontrol regulations.

6. Non-refundable tickets can be exchanged for afuture ticket for up to one year from the ticket issuedate as long as the reservation is cancelled on orbefore the first travel date on the ticket.

(D) Refunds in the Case of DeathWhen transportation is cancelled as a result of the death ofthe passenger, amember of the immediate family ortravelling companion, the refundwill apply as follows:

1. Refunds in the case of death are not subject to anyrestrictions contained in the applicable fare rules.

2. If no portion of a ticket has been used, the amount ofrefundwill be equal to the fare and charges paid.

3. If a portion of the ticket has been used, the refundwill be equal to the difference between the fare paidand the applicable fare for travel between the pointsforwhich the ticket has been used andwill not be

subject to any cancellation fee and/or servicecharge.

4. Refundswill only bemade upon presentation of theunused coupon(s) and death certificate, or a copyduly executed by the competent authorities (i.e.those designated to issue a death certificate by theapplicable laws of the country concerned), in thecountry inwhich the death occurred.

5. In the case of death of the passenger, the refundwillbemade to the estate of the passenger.

(E) Jury DutyIn the event the passenger is called to jury duty orsubpoenaed, a full refundwill apply upon presentation ofjury summons or subpoena. No other documentwill beaccepted.

(F) Refusal to RefundTheCarriermay refuse to refund the passenger’s ticket ifthat ticket is presented for refund after its validity hasexpired.