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Just happened

HUMAN FACTORS SYMPOSIUMIN MADRID, SPAIN, 28-30 NOVEMBERAirbus continued the dialogue with its operators atthis forum, discussing human factors aspects withpractical and operational perspectives on: Flight operations (environmental, safety, pure

ops e.g. procedures, philosophy, systems) Maintenance (safety, CRM, organization, proce-

dures, manuals) Cabin operations (safety, CRM, organization,

procedures, mass travel, medical aspects) Training (to flight operations, maintenance,

cabin operations, to human factors) ATC (environmental, safety, pure operations e.g.

procedures, philosophy, systems)

A300/A310 FAMILY TECHNICAL SYMPOSIUMIN LISBON, PORTUGAL, 14-18 NOVEMBER A landmark event occurred at this symposium,with the first formal presentation to operators ofthe Airbus initiatives to ensure Long Term Supportof the A300/A310 Family. The objective of this ini-tiative is to ensure equivalent levels of operatorsatisfaction for A300/A310 operators as for anyother Airbus programme through to the last air-craft being in-service (up to year 2050). Clearlythe enhanced support foreseen for the A380 willset the satisfaction benchmark, and for theA300/A310 Family other considerations that affectthe level of service include the low rate of produc-tion (can affect spares availability) and the even-tual closure of the final assembly line, which mustbe anticipated. The operators at the symposiumexpressed their view that their expectations for thefuture had been met (61%) or exceeded (39%) inthis respect.The symposium discussion otherwise covered various technical, maintenance and support issuesand 100 participants from 36 operators were pres-ent, including all of the largest A300/A310 opera-tors. 67% of the operator respondents consideredthe event very useful and 33% useful.

Coming soon

SPARES, SUPPLIERS & WARRANTY REGIONAL SYMPOSIUMIN ATHENS, 13-16 FEBRUARY 2006Following the Airbus Spares, Suppliers andWarranty symposium in Puerto Vallarta, Mexicofor operators in the Americas, and in Sanya,China, for Chinese operators, it is now the turn ofEurope and Africa. A Spares, Suppliers &Warranty regional symposium will be held inAthens, Greece, from the 13th to the 16th ofFebruary 2006 bringing together Airbus cus-tomers, operators and suppliers. Its objective is toreview together strategic directions, operationalsupport issues and current spares and warrantyservices. Operators will be given the opportunityto express their requirements and share their expe-rience. Major suppliers will also have the opportu-nity to present their support and services strategy.

A330/A340 FAMILY TECHNICAL SYMPOSIUM IN SUN CITY, SOUTH AFRICA, 28 MAY-2 JUNE 2006 Airbus is pleased to announce the date and loca-tion of the next A330/A340 Technical Symposium.The Symposium is the opportunity to review actual in-service experience with the A330/A340Family of aircraft as well as to discuss subjects ofmore general technical interest.A provisional agenda will be sent in February 2006.

Customer Servicesevents

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This issue of FAST has been printed on paperproduced without using chlorine, to reducewaste and help conserve natural resources.Every little helps!

Publisher: Bruno PiquetEditor: Kenneth Johnson

Graphic Designer: Agns Massol-Lacombe

Authorization for reprint of FAST articles should be requested from the editor at the FAST e-mail address given below

Customer Services Communications Tel: +33 (0)5 61 93 43 88

Fax: +33 (0)5 61 93 47 73E-mail: fast.magazine@airbus.com

Printer Escourbiac

FAST may be read on Internet http://www.content.airbusworld.com/SITES/Customer_services/index.html

under Customer Services/Publications

ISSN 1293-5476

Airbus Customer Services

AIRBUS S.A.S. 2005. All rights reservedNo other intellectual property rights are granted by the delivery of this Magazine than

the right to read it, for the sole purpose of information. This Magazine and its content shall not be modified and its images shall not be reproduced without prior written consent of Airbus.

This Magazine and the material it contains shall not, in whole or in part, be sold, rented, distributedor licensed to any third party. The information contained in this Magazine may vary over time

because of future factors that may affect the accuracy of information herein. Airbus assumes noobligation to update any information contained in this Magazine. When additional information

is required, Airbus S.A.S. can be contacted to provide further details. Airbus, its logo and productnames are registered trademarks. Airbus S.A.S. shall assume no liability for

any damage in connection with the use of this Magazine and of the materials it contains,even if Airbus S.A.S. has been advised of the likelihood of such damages

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Photographs: exm company: Herv Gouss and Philippe Masclet

Airbus France: Julie PomeryCover page: Julie Pomery

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Safety initiatives in Customer ServicesAn overview of Airbus safety initiativesMichel Trmaud

Airbus cabin air qualityStill the best!Claire Nurcombe

The European Aviation Safety AgencyA new regulatory authority for European aviation Claude Schmitt

Engine noise reduction programmeMaking aircraft engines better neighboursStephen Montgomery

A380 Airport readyThomas BurgerThilo Stilp

Airbus Training AirportA virtual airport for pilot trainingKheireddine BelguedjBernard Benetti

Countering jet fuel price increasesGuidance on fuel savingSimon WeselbyFrdric Desgeorge

Giants of the skies, past and present

Customer ServicesAround the clock... Around the world

Cover:A380 MSN004 at Frankfurt airport duringits check exercise, see article on page 23.

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SAFETY INITIATIVES IN CUSTOMER SERVICES - AN OVERVIEW OF AIRBUS SAFETY INITIATIVES

Continuedairworthiness andoperational safety

Operators and Maintenance,Repair and Overhaul (MRO) orga-nizations are required to report totheir national authorities in-serviceoccurrences defined by their coun-try's mandatory occurrence report-ing (MOR) scheme. It is essentialthat such in-service occurrencesare also reported to Airbus, docu-mented, analysed and understoodin order to prevent the reoccur-rence of known types of events andthe occurrence of potential events.Indeed, this prevention processincludes both a reactive part and aproactive part.

For effective identification ofevents precursors (also referred to as weak signals), the proactivepart also includes the analysis ofobservations made by operatorsin the frame of their flight opera-tions monitoring programme (i.e.incidents and human factorsreports, flight data analysis andline observations).

The operational, technical andhuman factors analysis of in-service experience feedbackenables Airbus to continuouslyidentify lessons-learned and

implement safety enhancements interms of Design, Operations (i.e.procedures) and Training.

Safety enhancement effortsaddress equally flight operations,cabin operations and mainte-nance. The lessons-learnedderived from this process areblended with the conclusions andrecommendations from industryworking groups in order to devel-op and publish safety-awarenessinformation in various media.

Attaining andmaintaining safeand profitableoperations Support to operators in attainingand maintaining safe and prof-itable operations has been thecharter of Airbus CustomerServices since the entry-into-service of the first A300 aircraftback in 1975. However, the indus-try has greatly evolved and Airbus'initial operators base of flag carri-ers has been enriched with charteroperators and, more recently, low-cost carriers and corporate flightdepartments.

The leased-aircraft concept hasbeen an enabler in this market evolution and has created a new

Airbus Flight Operations BriefingNotes, an example of Airbussafety-awareness publications

SAFETY INITIATIVES IN CUSTOMER SERVICES - AN OVERVIEW OF AIRBUS SAFETY INITIATIVESFA

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Safety initiativesin Customer Services

An overview of Airbus safety initiatives

As an aircraft manufacturer, the prime duty ofAirbus in terms of safety is two-fold: Ensure the continued airworthiness and

operational safety of the Airbus fleet, Support Airbus operators in attaining and

maintaining a safe and profitable operation.

The former represents the manufacturer's regula-tory obligation, as Airbus is the holder of a designand production operational approval. The latter reflects Airbus's commitment, as a customer services organization, to operators of Airbus aircraft.

Since 2003, Airbus Customer Services hasdeployed a yearly portfolio of safety initiativesthat address all aspects of Airbus's internal coreactivities and all domains of an airline's operation.

This article provides an overview of this portfolioof safety initiatives to encourage operators andother actors to take full advantage of these safetyenhancement opportunities.

Michel TrmaudSenior Director

Airbus Customer Services Head of Safety Management

framework o