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    TABLEOFCONTENTS

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    WORKSHOPOBJECTIVES

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    WHATISTHEPURPOSEOFANATLAS?

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    WHATISTHEPURPOSEOFANATLAS?

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    WHATISTHEPURPOSEOFANATLAS?

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    WHATISTHEPURPOSEOFANATLAS?

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    HOWTHEAIRSRESEARCHATLASDEVELOPED

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    MEMBERSHIP

    TRUEORFALSE:STATEANDPROVINCIALAIRSMEMBERSHIPIS

    ENTIRELYDRIVENBYPOPULATIONSIZE

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    MEMBERSHIP

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    MEMBERSHIPBYCOUNTRYANDSTATE

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    MEMBERSHIPBYSTATEANDPOPULATION

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    SURVEYRESPONSERATES

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    SURVEYRESPONSERATESBYSTATES

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    SURVEYRESPONSERATESBYSURVEYSUBJECTAREA

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    SURVEYRESPONSERATESBYDEMOGRAPHICFACTORS

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    DEMOGRAPHICS

    TRUEORFALSE:AIRSMEMBERSARECONCENTRATEDMOST

    HEAVILYINCOMMUNITIESWITHVERYLARGE

    POPULATIONS

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    DEMOGRAPHICS

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    POPULATION&AGINGDEMOGRAPHICSINUS&CANADA

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    AIRSMEMBERANDUSCOUNTYDEMOGRAPHICS

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    ORGANIZATIONS

    TRUEORFALSE:ALLAIRSMEMBERSARENON-GOVERNMENT

    (NOT-FOR-PROFIT)ORGANIZATIONS

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    ORGANIZATIONS

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    ORGANIZATIONALANALYSIS-FOURAXISFRAMEWORK

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    ORGANIZATIONSBYSECTORANDSERVICEDOMAIN

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    ORGANIZATIONS-SERVICEDOMAINANDSTANDALONESTATUS

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    WORKFORCE

    TRUEORFALSE:GENERALLY,PEOPLEWORKINGATAIRSMEMBER

    ORGANIZATIONSHAVEBEENWORKINGINTHE

    PROFESSIONFORAVERYLONGTIME

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    WORKFORCE

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    WORKFORCESIZE,EDUCATION,ANDSERVICE

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    WORKFORCE-RELATIONSHIPTOBUDGETSIZE

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    INFORMATIONTECHNOLOGYINFRASTRUCTURE

    TRUEORFALSE:THETECHNOLOGYPICTUREISPRETTYSIMPLE;

    WECANSUMMARIZEITEASILYINABOUTTEN

    SECONDS.

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    INFORMATIONTECHNOLOGYINFRASTRUCTURE

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    INFRASTRUCTUREREPLACEMENTPLANS

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    TECHNOLOGYVENDORPROFILE

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    BUDGET

    TRUEORFALSE:EVERYBODYTOOKAMAJORBUDGETHITDURING

    THESURVEYPERIOD.

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    BUDGET

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    BUDGETRANGESANDTIERS

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    BUDGETCHANGES

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    FUNDING

    TRUEORFALSE:THEREAREONLYONEORTWOMAJORFUNDING

    SOURCESFORAIRSMEMBERS;THERESTARE

    PRETTYMINOR.

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    FUNDING

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    FUNDINGSOURCES

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    ESTIMATEDFUNDINGCHANGES

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    I&ROPERATIONS

    TRUEORFALSE:MOSTAIRSMEMBERSERVICEOFFERINGSAREFOCUSEDONTHEELDERLYANDDISABLEDORON

    2-1-1PROGRAMS.

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    I&ROPERATIONS

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    COMPREHENSIVEVS.SPECIALIZEDSERVICES

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    SERVICECONFIGURATIONS

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    SERVICESINDISASTERS

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    CONTACTVOLUMESANDCHANNELS

    TRUEORFALSE:THETELEPHONEISTHEPREDOMINANTCHANNEL

    OFACCESSTOAIRSMEMBERORGANIZATIONS

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    CONTACTVOLUMESANDCHANNELS

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    2008CONTACTVOLUMES

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    CONTACTVOLUMECHANGES

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    CONTACTANALYSIS-SERVICEDOMAIN

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    CONTACTANALYSIS-SERVICECONFIGURATIONS

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    CONTACTCHANNELANALYSIS

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    CONTACTCHANNELANALYSIS

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    CLIENTNEEDS

    TRUEORFALSE:THEPUBLICSNEEDFORHELPHASREMAINEDAT

    CONSTANTLEVELSOVERTHEPASTFEWYEARS.

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    CLIENTNEEDS

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    CLIENTNEEDANALYSIS

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    CHANGESINCLIENTNEEDS

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    PERCEPTIONSOFCOMMUNITYUNDERSTANDING

    TRUEORFALSE:THEPUBLICHASAPRETTYGOODUNDERSTANDINGOFWHATWEDOANDWHO

    WEHELP.

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    PERCEPTIONSOFCOMMUNITYUNDERSTANDING

    PERCEPTIONS OF COMMUNITY UNDERSTANDING

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    PERCEPTIONSOFCOMMUNITYUNDERSTANDING

    PERCEPTIONS OF COMMUNITY UNDERSTANDING

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    PERCEPTIONSOFCOMMUNITYUNDERSTANDING

    COMMUNITY DEVELOPMENTS/POLICY INITIATIVES

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    COMMUNITYDEVELOPMENTS/POLICYINITIATIVES

    TRUEORFALSE:WEHAVEALOTOFIDEASABOUTTHEKINDSOFINITIATIVESTHATWOULDHELPOUR

    COMMUNITIESANDOURI&RAGENCIES.

    COMMUNITY DEVELOPMENTS/POLICY INITIATIVES

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    COMMUNITYDEVELOPMENTS/POLICYINITIATIVES

    POSSIBLE POLICY INITIATIVES

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    POSSIBLEPOLICYINITIATIVES

    FINDINGS AND IMPLICATIONS

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    FINDINGSANDIMPLICATIONS

    AIRS MEMBERS OPERATE A SIGNIFICANT ENTERPRISE

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    AIRSMEMBERSOPERATEASIGNIFICANTENTERPRISE

    I&R DIVERSITY NEEDS TO BE RECONCILED

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    I&RDIVERSITYNEEDSTOBERECONCILED

    WITHI&RIDENTITY

    Other&Popula-ons

    COMMUNITY UNDERSTANDING OF I&R NEEDS

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    COMMUNITYUNDERSTANDINGOFI&RNEEDS

    IMPROVEMENT

    AIRS MEMBERS POSSESS A VALUABLE RESOURCE

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    AIRSMEMBERSPOSSESSAVALUABLERESOURCE

    THE TELEPHONE REMAINS AT CENTER STAGE

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    THETELEPHONEREMAINSATCENTERSTAGE

    USING THE AIRS RESEARCH ATLAS IN PDF FORMAT

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    USINGTHEAIRSRESEARCHATLASINPDFFORMAT

    1

    2

    3

    USING THE AIRS RESEARCH ATLAS IN PDF FORMAT

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    USINGTHEAIRSRESEARCHATLASINPDFFORMAT

    USING THE AIRS RESEARCH ATLAS IN PDF FORMAT

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    USINGTHEAIRSRESEARCHATLASINPDFFORMAT

    USING THE AIRS RESEARCH ATLAS IN PDF FORMAT

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    USINGTHEAIRSRESEARCHATLASINPDFFORMAT

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