Ajay Parameswaran NairRelationship Officer

Targeting Client Servicing and Business Development with a growth-oriented organisation of repute

nair.ajay3@gmail.com +971-525871065 / +91-9594634389

Personal DetailsDate of Birth: 4th

May 1989 Languages

Known: English, Hindi, Marathi and Malayalam

Marital Status: Unmarried

Nationality: Indian No. of

Dependents: 2 Visa Status:

Resident Visa Passport No.:

J8387724

Profile Summary Relationship Officer with over 3 years of experience in Banking & Financial Services industryExperienced in finance & credit analysis and rating in Core Banking Operations, Mortgage Lending, CASA products, SME Financing & Retail BankingExpertise in leading and managing the operations and contributing higher rate of organic growthSkilled in managing banking products like home loan, loan against property, personal loan, business loan, CC & OD, vehicle loan, consumer loan, gold loan, and so onComprehensive knowledge of all processes and systems connected with banking industry with proficiency in regulatory guidelines & other statutory obligations (KYC)An effective communicator with honed interpersonal, analytical, problem solving and motivational skills

Career Timeline

Core Competencies

Sales & Business Development Retail Banking

Client Relationship Management Cross-selling (Direct Sales)

Data Interpretation Know Your Customer (KYC)

Organizational Experience

Relationship Officer Dec’14 till dateAbu Dhabi Commercial Bank, Dubai

Role:Investigating & understanding key business issues behind the numbers and providing clear, concise and timely analysis & recommendationsAnalyzing business processes, conducting benchmarking study / trend analysis and using various business tools to assist the critical decision making processBuilding and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery &

Masters in Management

Studies

YES Bank as Officer

Abu Dhabi Commercial

Bank as Relationship

Officer

2013 Since Dec’14 Nov’13 – Dec’14

service quality normsManaging and anticipating client requirements with a focus towards managing the existing base as well as increase cross product holding per client Retain existing clients by growth of wallet with the bank through relationship management activities Offering a consistent yet differentiated customer experience by leveraging the Customer Experience platform to take ownership of all categories of customer service matters and transactions Assessing customer feedback, evaluating the areas of improvements and providing critical feedback for the sameRoping in and servicing new HNI customers/ Premier Segment of customers

Officer Nov’13 - Dec’14YES Bank, Mumbai

Role:Managed Current Account Savings Account (CASA) books; ensured deepening of existing Current & Savings Accounts through cross-selling of productsMonitored portfolio performance of clients, ensured compliance with statutory requirements laid by acts governing banking regulationsArranged meetings with potential customers through generating leads for new business opportunitiesManaged all transaction processes and delivery of services; provided services to existing customers and managed all aspects of customer relationshipGenerated MIS reports on cheque returns, deliverables like cheque books, ATM Pins and welcome kits, petty expenditure of the branch, etc. which further got audited by the internal auditor on a quarterly basis

Significant Accomplishments:Added new customers to the bank thereby increasing the salesPromoted new and additional bank products to new and existing customers thus increasing sales Successfully built a very strong & robust department, penetrated and retained the client base by focusing on wealth and asset productsMobilized funds and investments of High Net Worth Individuals (HNIs)Resolved queries/ requests and issues of walk-in customers as per Service Level Agreements (SLAs); and achieved a Turnaround Time (TAT) as against the set benchmark Ramped-up the client satisfaction score through regularly interacting with clients and ensuring that queries and escalations were addressed on time

Certification

IT Skills

Academic Projects

Extracurricular Activities

Academic Details

Certificate in Advanced Excel from NIIT

MS Office (Excel, PowerPoint, Word)

The World of Containerised Shipping (Summer Intern Project) Online Shopping In India

Organized college festival ‘Nirmiti’ in 2011Participated in Rotract Club and organised a music program called ‘SARGAM’ as a fund raising project in 2009

Masters in Management Studies from Mumbai University, Mumbai in 2013; secured 70%Bachelors in Management Studies from Mumbai University, Mumbai in 2010; secured 67%

Skill SetChange Agent Collaborato

rCommunicat

or Planner Thinker