algonquin 2015 satisfaction

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resident satisfaction survey, Algonquin, IL 2015

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  • 2015 Algonquin Community Survey

    Village Board Meeting

    January 19, 2016

  • Interpreting Results

    Do the results align with the strategic prioritizes set by the Village Board?

    What are the underlying causes of any trends?

    How does budgetary resource allocation help us reach our desired outcomes?

  • Methodology

    Scientific survey sent randomly to 1,500 residents.

    Results are statistically-significant. 95% confidence interval with margin of error of 6%.

    Results may be used to make inferences about the entire Algonquin population with high accuracy.

    Overall response rate of 17.6%

  • Quality of Life Trends

  • In the 2015 Algonquin Community Survey, 90.0 percent of residents rated Algonquin as a place to live Excellent or Good which is down 4.2 percent from 2014.

    2012 2013 2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 91.3 percent of residents rated their neighborhood as a place to live Excellent or Good which is down 1.1 percent from 2014.

    2012 2013 2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 86.5 percent of residents rated Algonquin as a place to raise children Excellent or Good which is down 4.4 percent from 2014.

    2012

    2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 52.9 percent of residents rated Algonquin as a place to work Excellent or Good which is down 1.0 percent from 2014.

    2012

    2013

    2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 78.7 percent of residents rated Algonquin Excellent or Good compared to other communities in the area, which is down 2.9 percent from 2014.

    2012 2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 78.6 percent of residents rated the overall appearance of Algonquin as Excellent or Good which is down 4.9 percent from 2014.

    2012

    2013 2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 85.8 percent of residents rated the cleanliness of Algonquin as Excellent or Good which is down 1.0 percent from 2014.

    2012 2013

    2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 65.0 percent of residents rated the overall quality of new development in Algonquin as Excellent or Good which is down 0.4 percent from 2014.

    2012

    2013 2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 72.2 percent of residents rated the variety of housing options in the village as Excellent or Good which is down 6.6 percent from 2014.

    2012 2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 77.3 percent of residents rated the overall quality of businesses and services in Algonquin as Excellent or Good which is down 4.4 percent from 2014.

    2012 2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 87.8 percent of residents rated the shopping opportunities in the village as Excellent or Good which is down 0.4 percent from 2014.

    2012 2013

    2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 59.9 percent of residents rated the recreational opportunities in the village as Excellent or Good which is up 1.0 percent from 2014.

    2012 2013

    2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 39.0 percent of residents rated the employment opportunities in the village as Excellent or Good which is up 2.3 percent from 2014.

    2012 2013

    2014

    2015

    0.0 %

    5.0 %

    10. 0%

    15. 0%

    20. 0%

    25. 0%

    30. 0%

    35. 0%

    40. 0%

    45. 0%

    50. 0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 60.5 percent of residents rated the opportunities to participate in social events and activities in the village as Excellent or Good which is up 1.0 percent from 2014.

    2012

    2013 2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 44.4 percent of residents rated the ease of car travel in Algonquin as Excellent or Good which is up 5.7 percent from 2014.

    2012 2013

    2014

    2015

    0.0 %

    5.0 %

    10. 0%

    15. 0%

    20. 0%

    25. 0%

    30. 0%

    35. 0%

    40. 0%

    45. 0%

    50. 0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 62.6 percent of residents rated the ease of bicycle travel in Algonquin as Excellent or Good which is up 1.0 percent from 2014.

    2012

    2013

    2014 2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 68.7 percent of residents rated ease of walking in Algonquin as Excellent or Good which is up 8.3 percent from 2014.

    2012 2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 73.1 percent of residents rated the availability of paths and walking trails in the village as Excellent or Good which is up 4.5 percent from 2014.

    2012

    2013 2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 35.4 percent of residents rated the traffic flow on major streets in the village as Excellent or Good which is up 5.7 percent from 2014.

    2012 2013

    2014

    2015

    0.0 %

    5.0 %

    10. 0%

    15. 0%

    20. 0%

    25. 0%

    30. 0%

    35. 0%

    40. 0%

    45. 0%

    50. 0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 80.9 percent of residents rated the overall quality of businesses and services in Algonquin as Excellent or Good which is up 7.2 percent from 2014.

    2012

    2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 47.6 percent of residents rated the value of services for the taxes paid in the village of Algonquin as Excellent or Good which is up 3.0 percent from 2014.

    2012

    2013

    2014

    2015

    0.0 %

    5.0 %

    10. 0%

    15. 0%

    20. 0%

    25. 0%

    30. 0%

    35. 0%

    40. 0%

    45. 0%

    50. 0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 68.1 percent of residents rated the overall direction that Algonquin is taking as Excellent or Good which is down 2.4 percent from 2014.

    2012 2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 78.3 percent of residents rated the overall image or reputation of Algonquin as Excellent or Good which is down 0.6 percent from 2014.

    2012 2013

    2014

    2015

    50. 0%

    55. 0%

    60. 0%

    65. 0%

    70. 0%

    75. 0%

    80. 0%

    85. 0%

    90. 0%

    95. 0%

    100 .0%

    201 2 201 3 201 4 201 5

  • Police/Public Safety

    Quality Ratings

  • In the 2015 Algonquin Community Survey, 94.6 percent of residents rated the quality of crime prevention in the Village Excellent or Good which is up 7.0 percent from 2014.

    2012 2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 71.2 percent of residents rated the quality of patrol services in the Village Excellent or Good which is down 2.2 percent from 2014.

    2012 2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 70.7 percent of residents rated the quality of traffic enforcement in the Village Excellent or Good which is down 2.9 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 95.0 percent of residents rated the quality of 911 services in the Village Excellent or Good which is 2.7 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 85.5 percent of residents rated the quality of responding to citizen calls in the Village Excellent or Good which is down 0.2 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 88.5 percent of residents rated the quality of overall police services in the Village Excellent or Good which is up 4.5 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • Public Works/Infrastructure

    Quality Ratings

  • In the 2015 Algonquin Community Survey, 65.9 percent of residents rated the quality of street maintenance in the Village Excellent or Good which is up 4.5 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 59.4 percent of residents rated the quality of street improvement in the Village Excellent or Good which is up 2.8 percent from 2014.

    2012

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 74.4 percent of residents rated the quality of street sweeping in the Village Excellent or Good which is up 9.0 percent from 2014.

    2012

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 70.2 percent of residents rated the quality of street lighting quality in the Village Excellent or Good which is up 0.6 percent from 2014.

    2012

    2013 2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 72.4 percent of residents rated the quality of snow/ice removal in the Village Excellent or Good which is down 1.4 percent from 2014.

    2012

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 57.8 percent of residents rated the quality of sidewalk maintenance in the Village Excellent or Good which is down 7.4 percent from 2014.

    2012 2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 77.4 percent of residents rated the quality of stormwater drainage in the Village Excellent or Good which is down 3.1 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 66.0 percent of residents rated the quality of traffic enforcement in the Village Excellent or Good which is up 0.5 percent from 2014.

    2012

    2013 2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 81.7 percent of residents rated the quality of sewer services in the Village Excellent or Good which is down 3.5 percent from 2014.

    2012

    2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 76.2 percent of residents rated the quality of urban forestry program in the Village Excellent or Good which is down 1.7 percent from 2014.

    2012

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 74.4 percent of residents rated the quality of tree trimming in the Village Excellent or Good which is up 4.2 percent from 2014.

    2012 2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 79.4 percent of residents rated the quality of pedestrian & bicycle paths in the Village Excellent or Good which is up 2.2 percent from 2013.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 82.8 percent of residents rated the quality of public property maintenance in the Village Excellent or Good which is down 0.6 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 77.7 percent of residents rated the quality of public property beatification in the Village Excellent or Good which is up 0.6 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 79.2 percent of residents rated the quality of overall public works in the Village Excellent or Good which is down 0.4 percent from 2014.

    2012

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • Parks/Recreation

    Quality Ratings

  • In the 2015 Algonquin Community Survey, 88.7 percent of residents rated the quality of parks in the Village Excellent or Good which is down 1.1 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 88.0 percent of residents rated the quality of parks maintenance in the Village Excellent or Good which is down 3.5 percent from 2014.

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 70.1 percent of residents rated the quality of recreation programs in the Village Excellent or Good which is the same as 2014.

    2012

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 71.4 percent of residents rated the quality of special events in the Village Excellent or Good which is up 0.3 percent from 2014.

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 66.2 percent of residents rated the quality of recreation facilities in the Village Excellent or Good which is down 2.1 percent from 2013.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 83.9 percent of residents rated the quality of preservation of natural areas in the Village Excellent or Good which is down 1.2 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 79.8 percent of residents rated the quality of parks and recreation in the Village Excellent or Good which is up 2.9 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • Community Development

    Quality Ratings

  • In the 2015 Algonquin Community Survey, 64.2 percent of residents rated the quality of land use, planning, and zoning in the Village Excellent or Good which is up 1.6 percent from 2014.

    2012

    2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 66.5 percent of residents rated the quality of code enforcement in the Village Excellent or Good which is up 4.6 percent from 2014.

    2012

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 57.1 percent of residents rated the quality of economic development in the Village Excellent or Good which is down 5.1 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 73.9 percent of residents rated the ease/efficiency of obtaining permits as Excellent or Good which is down 1.0 percent from 2014.

    2012

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 66.2 percent of residents rated the quality of overall community development in the Village Excellent or Good which is down 0.9 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

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    100 .00%

    201 2 201 3 201 4 201 5

  • General Services

    Quality Ratings

  • In the 2015 Algonquin Community Survey, 90.9 percent of residents rated the quality of online payment options in the Village Excellent or Good which is up 4.6 percent from 2014.

    2012 2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

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    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 78.9 percent of residents rated the quality of the Village website as Excellent or Good which is down 2.3 percent from 2013.

    2012

    2013 2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

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    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 87.0 percent of residents rated the quality of the village newsletter in the Village Excellent or Good which is up 1.3 percent from 2014.

    2012

    2013 2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

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    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 84.4 percent of residents rated the quality of Algonquin e-News Excellent or Good which is down 4.0 percent from 2014.

    2012

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 71.1 percent of residents rated the quality of social media in the Village Excellent or Good which is down 1.5 percent from 2014.

    2012

    2013 2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 74.2 percent of residents rated the ease of water billing services in the Village as Excellent or Good which is down 8.9 percent from 2014.

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 81.9 percent of residents rated the quality of traffic enforcement in the Village Excellent or Good which is up 1.4 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 86.1 percent of residents rated the quality of recycling in the Village Excellent or Good which is down 1.6 percent from 2014.

    2012

    2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 66.6 percent of residents rated the quality of yard waste collection in the Village Excellent or Good which is down 11.5 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 90.7 percent of residents rated the ease of water billing services in the Village as Excellent or Good which is up 0.6 percent from 2014.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 54.7 percent of residents rated the quality of promoting the village to attract visitors Excellent or Good which is up 3.5 percent from 2014.

    2012

    2013

    2014

    2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • In the 2015 Algonquin Community Survey, 82.5 percent of residents rated the quality of overall general services in the Village Excellent or Good which is up 0.5 percent from 2013.

    2012 2013

    2014 2015

    50. 00%

    55. 00%

    60. 00%

    65. 00%

    70. 00%

    75. 00%

    80. 00%

    85. 00%

    90. 00%

    95. 00%

    100 .00%

    201 2 201 3 201 4 201 5

  • Summary of Resident Rankings

  • Top 10 Quality of Life Rankings

    Category 2013 2014 2015

    Your neighborhood as a place to live 2 2 1

    Algonquin as a place to live 3 3 2

    Shopping opportunities 1 1 3

    Algonquin as a place to raise children 4 4 4

    Cleanliness of Algonquin 5 5 5

    Algonquin Compared to other communities in the area

    8 8 6

    Quality of overall natural environment in Algonquin

    9 11 7

    Overall quality of businesses and services in Algonquin

    6 6 8

    Overall appearance of Algonquin 7 7 9

    Availability of paths and walking trails 11 12 10

  • Bottom 10 Quality of Life Rankings Category 2013 2014 2015

    Overall direction that Algonquin is taking 14 14 14

    Recreational opportunities 16 18 15

    Opportunities to participate in social events and activities

    17 16 16

    Ease of bicycle travel in Algonquin 19 17 17

    Overall quality of new development in Algonquin 12 13 18

    Algonquin as a place to work 18 19 19

    Value of services for the taxes paid to the Village of Algonquin

    20 20 20

    Ease of car travel in Algonquin 22 21 21

    Employment opportunities 21 22 22

    Traffic flow on major streets 23 23 23

  • Top 10 Service Quality Rankings

    Category 2013 2014 2015

    911 services 1 1 1

    Online payment options 5 6 2

    Ease of water billing services 4 3 3

    Crime prevention 8 8 4

    Recycling 2 2 5

    Quality of Village parks 12 7 6

    Village newsletter 10 12 7

    Responding to citizen calls 6 4 8

    Park maintenance 9 5 9

    Algonquin e-News 17 10 10

  • Bottom 10 Service Quality Rankings

    Category 2013 2014 2015

    Recreation facilities 44 35 36

    Overall Community Development 37 34 37

    Street maintenance 31 43 38

    Code enforcement 36 41 39

    Public property beautification 19 20 40

    Land use, planning/zoning 43 42 41

    Street improvement 35 44 42

    Economic development 39 39 43

    Sidewalk maintenance 42 40 44

    Promoting Village to visitors 45 45 45

  • Top 10 Service Importance Rankings

    Category 2013 2014 2015

    911 services 1 1 1

    Crime prevention 2 2 2

    Snow/ice removal 5 4 3

    Overall Police Services 4 3 4

    Drinking water 3 5 5

    Recycling 8 8 6

    Garbage collection 7 6 7

    Street maintenance 11 7 8

    Patrol services 10 9 9

    Sewer services 9 10 10

  • Bottom 10 Service Importance Rankings

    Category 2013 2014 2015

    Village newsletter 38 37 36

    Website 40 34 37

    Tree trimming 36 38 38

    Special events - 41 39

    Urban forestry program 35 36 40

    Online payment options 40 35 41

    Street sweeping 39 42 42

    Algonquin e-News 42 43 43

    GIS mapping - 44 44

    Social media 43 45 45

  • Recap

    Generally Stable/Positive Stable baseline data established

    Traffic/Transportation Improving, still a long road ahead

    Employment Positive growth as economy rebounds

    Garbage, Recycling, Yard Waste Collection Quality ratings between current and previous hauler are of significance

  • Questions? 2015 Algonquin Community Survey