ali can ozen- resume
TRANSCRIPT
Ali Can OZEN, MBA
PROFILE
♦ International work experience with proven ability to relate to variety of diverse ethnic, cultural and socioeconomic backgrounds and engage them in a fair, supportive and cooperative manner ♦ Excel in ability to work well under pressure and meet deadlines ♦ Self-motivated, initiative, maintains a high level of energy with excellent teamwork
EDUCATION
Southeast Missouri State University Cape Girardeau, MO
Master of Business Administration in International Business Aug/2016 Thesis: Factors Affecting the HVAC Purchasing Process in Business to Business Perspective
Eskisehir Osmangazi University Eskisehir, TURKEY Bachelor Degree in Mechanical Engineering Aug/2013 ERASMUS Exchange Student at Politehnica University of Bucharest Jan/2012 – June/2012
Anadolu University Eskisehir, TURKEY
Associate Degree in Foreign Trade June/2014
RELATED WORK EXPERIENCE
Graduate Assistant – Provost Office, Southeast Missouri State University Missouri /USA Jan/2015 – Aug/2016
Respond to Graduate Studies e-mails upon arrival & continue to monitor throughout the day Manage paperwork involving graduate assistants and thesis topic approvals, and inform the related offices Maintain/update web pages and associated documents for School of Graduate Studies, and Provost Office AppleCare Technical Support Advisor Apple Inc. Teleperformance Hellas Athens/Greece Sept/2013 – Feb/2014
Direct incoming phone calls and transferred to appropriate departments to ensure quality customer service Solve iOS Software issues by communicating resolutions at an appropriate level of understanding to
ensure a quality customer service experience Data entry to iLog to track and summarize customer interactions to measure progress Business Administration Intern – Aydingor Aviation Eskisehir/Turkey July/2013 – Aug/2013 Observe the manufacturing process and quality control process; create weekly management summary Technical drawing (Catia CAD/CAM) for manufacturing and checking work safety Manufacturing Intern – Untes Heating Cooling Systems Ankara/Turkey July/2012 – Aug/2012 Observe the manufacturing process for HVAC systems and Air Conditioning Plant
INTERNATIONAL EXPERIENCES – SELECTED HIGHLIGHTS
AIESEC Internship – Athens/Greece Sept/2013-Feb/2014
ERASMUS Exchange Program – Bucharest/Romania Jan/2012-June 2012
Work and Travel Program – New Hampshire/USA June/2009-Sept/2009
SKILLS
Computer – PC
MSWord-tables, design/layout, text merge; Excel-spreadsheet, formulas, graphs; Access-create database, report writing, organize tables; Power Point- slides, animations, power point presentations; Photoshop; Social Media- Facebook, Twitter, Pinterest, Instagram, LinkedIn
Technical/Specialized Skills Catia CAD-CAM, AutoCad, SolidWorks, Cimatron, HVAC Systems, VRF Systems
Interpersonal/Leadership Customer Service, Presentations, Coaching/Mentoring, Community Outreach, Negotiation, Supply Chain Management
+90 (551) 597-7826
https://www.linkedin.com/in/alicanozen