alicia fernandez hello. i’m alicia, a service designer. i translate … · 2019. 5. 7. · hello....

Hello. I’m Alicia, a service designer. I translate insights into ideas and develop ideas into prototypes. I apply service design methods and design research tools in Agile environments, resulting in innovative user experiences. I believe it’s all about humans. Yes, even when working with cutting-edge bots. [email protected] +44 (0)7535833717 www.aliciafernandez.co.uk Alicia Fernandez METHODS / London, Feb’18-Ongoing Digital consultancy for Government and public sector - End-to-end service solutions development based on user needs. From discovery to implementation - Multiple agile teams - Senior stakeholder management - Mentoring and support - GDS guidelines - User research lab testing UR - Information architecture IA - User experience UX FUTURE CITIES CATAPULT / London, Jul-Oct’17 Urban innovation center - IoT experimentation self-lead project - Service design tool development: technical cultural probes - Internet of Things (IoT) and electronics, rapid prototyping and digital fabrication - Qualitative user research UR - Interaction Design IxD FURTHERFIELD / London, May’16-Jun’17 Art and technology for social change - Programme leader, mentor - Service design toolkit SD - Interaction design IxD - Workshop designer and facilitator GOLDSMITHS UNIVERSITY / London, Jun-Sept’15 Engaging design project - Service design toolkit SD - Concept development and qualitative research UR - Public engagement and project implementation DATACENTER DYNAMICS / London, Jun-Nov’13 Data center information HELLEN AMY MURRAY / London, Feb-May’13 Textile sculpture GEMMA R PARÉS / Barcelona, Jan’12-Feb’13 Fashion design atelier FUNDACIO UPC / Barcelona, Sep’09-Jun’10 Technology inclusion SERVICE DESIGNER SERVICE DESIGNER and UX DESIGNER and OUTREACH COORDINATOR INTERACTION DESIGNER PLACEMENT CSR INTERN DESIGN ASSISTANT DESIGN ASSISTANT TEACHER Experience

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Hello. I’m Alicia, a service designer.

I translate insights into ideas and develop ideas into prototypes. I apply service design methods and design research tools in Agile environments, resulting in innovative user experiences.

I believe it’s all about humans. Yes, even when working with cutting-edge bots.

[email protected]+44 (0)7535833717www.aliciafernandez.co.uk

Alicia Fernandez

METHODS / London, Feb’18-Ongoing Digital consultancy for Government and public sector - End-to-end service solutions development based on user needs. From discovery to implementation - Multiple agile teams - Senior stakeholder management - Mentoring and support - GDS guidelines- User research lab testing UR- Information architecture IA- User experience UX

FUTURE CITIES CATAPULT / London, Jul-Oct’17 Urban innovation center- IoT experimentation self-lead project - Service design tool development: technical cultural probes - Internet of Things (IoT) and electronics, rapid prototyping and digital fabrication- Qualitative user research UR- Interaction Design IxD

FURTHERFIELD / London, May’16-Jun’17 Art and technology for social change- Programme leader, mentor- Service design toolkit SD- Interaction design IxD- Workshop designer and facilitator GOLDSMITHS UNIVERSITY / London, Jun-Sept’15Engaging design project - Service design toolkit SD- Concept development and qualitative research UR- Public engagement and project implementation

DATACENTER DYNAMICS / London, Jun-Nov’13Data center information

HELLEN AMY MURRAY / London, Feb-May’13 Textile sculpture

GEMMA R PARÉS / Barcelona, Jan’12-Feb’13Fashion design atelier

FUNDACIO UPC / Barcelona, Sep’09-Jun’10Technology inclusion

SERVICE DESIGNER

and UX

DESIGNERand OUTREACH COORDINATOR

INTERACTIONDESIGNER

PLACEMENT

CSRINTERN

DESIGNASSISTANT

TEACHER

Experience

[email protected]+44 (0)7535833717www.aliciafernandez.co.uk

Alicia Fernandez

MA INTERACTION DESIGN’16Goldsmiths University of London

BA ARTS AND DESIGN’12Escola Massana, UAB, Barcelona

ERASMUS EXCHANGE PROGRAM’09AHO, Desinghøgskolen, Oslo

Education

Certified Scrum Product Owner’18

User Journeys Service blueprints Future blueprints Service alignment Theory of change tools Design sprints Cultural probes Technical cultural probes Engaging events User stories

Qualitative research PersonasExploratory interviews Lab testing

Miro, NotionFigma, Sketch, InVision JiraRhinoceros, CuraArduino, Raspberry Pi SalesforceAdobe Suite Physical computingElectronics and E-textiles 3D printing

Toolkit

AGILE

SERVICEDESIGN

USERRESEARCH

SOFTWARE

HARDWARE

Luz Alicia

Halloween. [ gqVst ] Read and translate: [ wItS ] Read and translate:

Where I’m From By: Alicia Calabrese I am from the insane brothers and sisters that make up my family

Comic Alicia

Alicia Diez

Amazon Translate - Developer Guide - AWS … Translate Developer Guide How It Works Amazon Translate is based on neural networks that have been trained to translate between English