Essential Elements of Practice Coaching

ProgramsAligning Forces for Quality

Practice Coaching Program Affinity GroupWorkshop A6/B6 IHI International Summit March 19, 2012

Articulate the essential elements of an evidence based practice coaching training curriculum

Identify key features of practice coaching tools:◦ Practice Improvement Support Service Agreement ◦ Return On Investment (ROI) Calculator◦ Practice Team Maturity Assessment Tool

Session Learning Objectives

The 16 Alliances in Aligning Forces for Quality serve demographically, economically, and geographically diverse communities.

From the sparsely populated Humboldt County to the whole state of Maine, Alliances are multi-stakeholder coalitions focused on lifting the quality of health care in their region.

Aligning Forces for Quality

Self selected 8 AF4Q Alliances with mature or developing practice coaching programs

Affinity Group Aim Statement:◦ Identify, highlight and share best practices and

tools from the field featuring practice coaching strategies from inside alliance and outside experts.

Monthly webinars focused on practical applications of tools, resources and case studies for practice coaches and practice coach supervisors

AF4Q Practice Coaching Program Affinity Group

Vitality of a Learning Network

Affinity Group Standardized Practice Coaching Initial Training Curriculum

SC PA Practice Team Maturity Assessment Tool

W NY Return on Investment Calculator

Maine Practice Improvement Service Agreement

The ‘Essential’ Tools

Handout: Practice Coaching Standardized Curriculum provides section overview/content

Source: AHRQ’s “Developing and Running a Primary Care Practice Facilitation Program: A How-to Guide.” AHRQ PCMH website (www.pcmh.ahrq.gov). (The guide can be downloaded from the “Highlights” box on the far right side of the webpage).

Practice Coaching Evidence-Based Training Curriculum

Cohorts of small groups will ‘travel together’ to learn from the tool expert and learn from one another

Our Hypotheses: ◦ Small groups foster better understanding of the

tools ◦ ‘Cohorts’ create opportunities to improve

networking◦ Active movement will lessen conference fatigue

Session Learning MethodsThis is a P-D-S-A !!

Shot Gun Method (used in golf tournaments to allow play simultaneously)

Participants are assigned to small groups that start at a specified hole and move through the course (tool stations) together

Look at your number given to you upon entry Find the golf hole associated with number Group will be given 15 minutes per hole Groups stay together, advancing to the next

tool station

‘Shot Gun’ Instructions

Kate has over 30 years of business experience that she brings to her role as Director of Regional Quality Improvement for the P2 Collaborative of WNY. She uses her background in sales and engineering management within the manufacturing sector in combination with her training as a certified coach and team coach to support ambulatory quality improvement initiatives for P2 throughout the eight counties of Western New York. She oversees a network of quality improvement practice facilitators and engages personally in conducting team coaching at the practice level to help primary care practices work through the stages of change necessary to support ongoing quality improvements.

Kate EbersolePlanned Care CoordinatorAF4Q W NY Alliance

 Utilizing a diverse background of over 15 years of

experience in customer service, IT, and project management in business and industry, Valerie works with healthcare teams to develop a team-based approach to process improvement.  As a Dartmouth Institute-trained Clinical Microsystems Coach and certified TeamSTEPPS trainer, Valerie utilizes a variety of tools to help teams create sustainable systems, improve outcomes and increase patient/staff satisfaction.

Valerie Jackson Practice Improvement Advisor, MMC Physician-Hospital Organization, Portland, Maine

 Rush has over 18 years of experience in

production, management, project management and quality improvement at General Mills, Snyder’s of Hanover, Frito-Lay and Starbucks before venturing into the healthcare industry in 2009. Rush leads practice coaching programs that utilize QI coaches from local industry assigned to 1-2 practices to support practice transformation. He has developed innovative tools and resources and curriculums to support changes in health care settings.

Rush GrossCoordinator, Planned CarePlanned Care Collaborative, AF4Q South Central PA

15 minutes may not be enough for you at each tool station…. Keep moving to the next station and then …

Find us at the storyboard reception later today…

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