&all 2017 & sprin' 2018 training · * team building for employees (jj keller)(for sm...

F a l l 2 0 1 7 & S p r i n g 2 0 1 8 P a g e 1

San Mateo County Human Resources Department

Training and Development

Visit http://hr.smcgov.org/training for more information

FALL 2017 & SPRING 2018

Training

P a g e 2 S a n M a t e o C o u n t y H R - T r a i n i n g & D e v e l o p m e n t

Course and Competency Grid

FALL 2017 and SPRING 2018

Course Titles Competencies

Career/ Life Planning

Career Planning and Development (For Any Employee) x x x x xNuts and Bolts of Applying for a County Position (For SM County Employees Only) - - - NEW x xPresenting Yourself Effectively in a Civil Service Interview Process (For Any Employee) x x x x x xStepping Up and Leading Up Academy (For SM County Employees Only) - - - NEW x x x x x

Computer Training

Excel Introduction 2013 (For Any Employee) xExcel Intermediate 2013 (For Any Employee) xExcel Advanced 2013 (For Any Employee) xExcel Calculations 2013 (For Any Employee) - - - NEW xOneNote Quick Start (For Any Employee) - - - NEW xOutlook Essentials 2013 (For Any Employee) xGetting Up to Speed with PowePoint - Introductory Course (For Any Employee) - - - NEW xPowerPoint Intermediate/ Advanced 2013 (For Any Employee) xSkype for Business (For Any Employee) - - - NEW xWord Introduction 2013 (Any Employee) xWord Intermediate 2013 (For Any Employee) xWord Advanced 2013 (For Any Employee) x

Customer Service

Active Listening (For Any Employee) - - - NEW x x x x x xConflict Resolution: Dealing with Difficult People (For Any Employee) x x x x x xExceptional Customer Service: Putting People First in the Public Sector (For Any Employee) x x x x x xFundamentals of Conversational Spanish (For Any Employee) x x xPowerful Telephone Skills (For Any Employee) x x x x x xServing Multi-Generation Customers (For Any Employee) x x x xSupporting Outstanding Customer Service in the Public Sector (For Supervisors and Managers) x x x x x x xThe Customer Care Approach to Customer Service (For Any Employee) x x x x

Diversity / Cultural Competency

How to Thrive in a Changing Diverse Workplace: Essential Strategies Every Supervisor/Manager

Should Know (For Supervisors and Managers)x x x x x x x

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F a l l 2 0 1 7 & S p r i n g 2 0 1 8 P a g e 3


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Diversity / Cultural Competency (Continued)

Recognizing and Valuing Our Differences (For Any Employee) x x x x x xWorking with Multi-Generations at the Workplace (For Any Employee) x x x x x x x x

Finance and Administration (* Online)

* ATKS All-Employee Core Training (For SM County Employees Only) x* ATKS Manager/Supervisor Training (For SM County Supervisors and Managers Only) x* Introduction to CPMS (For SM County Employees Only) xLMS Basics (For SM County LMS System Admins Only) - - - NEW xLMS Advanced (For SM County LMS System Admins Only) - - - NEW x* LMS Training for Supervisors and Managers xOHC - Hiring Manager/Approver Training (For SM County Hiring Managers/Supervisors Only)(Upon

Request)x

OHC - HR Liaison Training (For SM County Payroll/Personnel Staff Only)(Upon Request) x* Reports in Workday (For SM County Employees Only) x* Traditional Performance Evaluation in Workday (For SM County Employees Only) x* Workday Employee Self-Service (For SM County Employees Only) x* Workday Supervisor/Manager Self-Service (For SM County Employees Only) x

HR Management

Communicating Expectations (For SM County Supervisors and Managers Only) x x x x x

Difficult Conversations (For SM County Supervisors and Managers Only) x x x x xEffective 1:1 Meetings (For SM County Supervisors and Managers Only) x x x x x x xEmployee Documentation (For SM County Supervisors and Managers Only) x x x x x xHiring, Building & Retaining a Skilled Workforce (For SM County Supervisors and Managers Only) x x x x x x x x xHR Basics (For SM County Supervisors and Managers Only) x x x

Labor Relations (For SM County Supervisors and Managers Only) x x xManaging Absenteeism (For SM County Supervisors and Managers Only) x x x xManaging Employees with Medical Conditions (For SM County Supervisors and Managers Only) xRisk Management for the Supervisor/Manager (For SM County Supervisors and Managers) x x x




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Course Titles Compentencies

HR Management (Continued)

Supervisor's Guide to Progressive Discipline (For SM County Supervisors and Managers Only) x x x x x x x x xWorker's Compensation (For SM County Supervisors and Managers Only) x x x

Leadership Development (* Online)

ABCs of Supervising Others (For Leads, Supervisors, and Managers) x x x x x xBuild Productive Teams through Improved Communication (For Leads, Supervisors, and

Managers)x x

Building Focused Teams (For Leads, Supervisors, and Managers) - - - NEW x x x x x* Cal-ICMA Webinar: Successful Supervision and Leadership (For SM County Employees Only) x* Cal-ICMA Webinar: Survival Skills for Managers (For SM County Employees Only) x* Cal-ICMA Webinar: Succession Planning and Knwledge Transfer (For SM County Employees Only) x

Change Leadership (For Any Employee) x x x x x x x x x x x x x xCoaching Others to Manage Conflict (For Leads, Supervisors, and Managers) x x x x x x x x x x xCreate Compelling Vision (For Supervisors and Managers) - - - NEW x x x x x x xFacilitation and Meeting Management (For Supervisors and Managers) - - - NEW x x x x x x x* Leadership Advantage (For SM County Supervisors and Managers) xLeadership Basics (For Leads, Supervisors, and Managers) x x x x x x xLeading Multi-Generation Teams (For Any Employee) x x x x x xMaking the Transition from Manager to Leader (For Supervisors and Managers) x x x xManaging Remote or Virtual Teams (For Supervisors and Managers) - - - NEW x x x x x xPolitical Astuteness/Savvy (For Leads, Supervisors, and Managers) x x x x x x x x xSkills for Collaborative Leadership (For Any Employee) x x x x x x x x xSupervision 101: What All New Supervisors Need to Know (For Newly Appointed Leads,

Supervisors, and Managers)x x x x x x x x x x x x x x x

Professional Development (* Online)

Advanced Facilitation (For Supervisors and Mangers) x x x x x xBasic Facilitation (For SM County Supervisors and Managers Only) x x x x xBuilding Effective Workplace Relationships (For Any Employee) x x x x x xCrash Course in Project Management (For Any Employee) x xCreative Problem Solving (For Any Employee) x x x x x x xDecision-Making Skills - Adapting to Uncertainty (For Any Employee) - - - NEW

Develop as a Professional (For Any Employee) x x x x xDeveloping Effective Project Proposals & Workplans (For Project Managers) x x x x x x x

F a l l 2 0 1 7 & S p r i n g 2 0 1 8 P a g e 5



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Professional Development (* Online) (Continued)

Developing Effective Project Proposals and Workplans (Fro Project Managers) x x x x x x x* Effective Communication for Employees (JJ Keller)(For SM County Employees Only) x* Effective Communication for Supervisors (JJ Keller)(For SM County Supervisors Only) xEffective Public Speaking (For SM County Employees Only) x xEmotional Intelligence Skills Training (For Any Employee) - - - NEW x x x xEssentials of Project Management (For Any Employee Who Manages Projects) x x x x x x x x x x x xLeading Positive Change (For Any Employee) x x x xLeveraging Technology to Maximize Your Time (For Any Employee) x x xMastering the Communication Process (For Any Employee) x x xMaximizing Your Personal Effectiveness (For Any Employee) x x x xRelationship Management (For Any Employee) x x x x x xResolving Conflict with Difficult Personalities (For Any Employee) x x x x x x x xStrategies for Changing Times (For Any Employee) x x x x x x xTaking the Step Up to Supervisor (For Any Employee) x x x x x x x x* Team Building for Employees (JJ Keller)(For SM County Employees Only) x* Team Building for Supervisors (JJ Keller)(For SM County Supervisors Only) xTime Management (For Any Employee) x x x x x

Safety (* Online)

Conducting Facility Safety Inspections (For Any Employee) xErgonomics for Department Ergonomics Coordinators (For SM County Department Ergonomic

Coordinators Only)x

Ergonomics for Supervisors and Managers (For Supervisors and Managers) xFire Prevention and Fire Extinguisher Use (For Any Employee)(UPON REQUEST) x* Health and Safety - Online Package (For SM County Employees Only) xSupervisor Safety Responsibilities (For Supervisors and Managers) x

Written Communication

Better Reading and Writing (For Any Employee) xBusiness Writing Basics (For Any Employee) - - - NEW xDelivering Customer Service in Writing (For Any Employee) x x x xEditing and Proofreading (For Any Employee) xGrammar and Punctuation (For Any Employee) x x x




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Safety (Online T raining) - JJ Keller

34-Hour Restart for Property-Carrying CMVs (For Any Employee) xA Supervisor's Guide To Reasonable Suspicion Testing xAccident Investigation (For Any Employee) xADA for Supervisors (For Any Employee) xAerial Lifts in Industrial and Construction Environments (For Any Employee) xAlcohol & Drug Testing: Driver Awareness Training xAlcohol & Drug Testing: What Drivers Need to Know (For Any Employee) xAsbestos Awareness (For Any Employee) xBack Safety: Keep Your Back in Action (For Any Employee) xBacking: Tractor-Trailer (For Any Employee) xBacking: Tractor-Trailers (For Any Employee) xBloodborne pathogem Exposure in the Workplace xBloodborne Pathogen xBloodborne pathogen Exposure in the Workfplace xBloodborne Pathogen Exposure in the Workplace xBloodborne Pathogen: exposure in the Workplace xBloodborne Pathogens For Healthcare Facilities (For Any Employee) xBloodborne Pathogens in First Response Environments (For Any Employee) xBloodborne Pathogens: Exposure in the Workplace (For Any Employee) xBloodborne Pathogens: Safety in the Workplace xBloodborne Pathogens: Safety in the Workplace - EyeCue (For Any Employee) xCargo Securement Dry Vans (For Any Employee) xCargo Securement Flatbeds (For Any Employee) xCMV Driver Basics (For Any Employee) xCMV Driver Basics Training Program (For Any Employee) xCold Stress (For Any Employee) xCompressed Gas Cylinders (For Any Employee) xComputer Workstation Safety (For Any Employee) xConfined Spaces: Dangerous Places (For Any Employee) xConfined Spaces: Entry Team Training - Construction Activities x

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Safety (Online T raining) - JJ Keller (C o nt inued)

CSA: Know the Basics (For Any Employee) xDealing w ith Hazardous Spills (For Any Employee) xDefensive Driving for Light & Medium Duty Vehicles (For Any Employee) xDistracted Driving (For Any Employee) xDISTRACTED! Driving (For Any Employee) xDiversity & Discrimination for Employees (For Any Employee) xDiversity & Discrimination for Supervisors xDiversity & Discrimination for Supervisors (For Supervisors and Managers Only) xDOT HAZMAT Security Aw areness (For Any Employee) xDriver Vehicle Inspections The Complete Process (For Any Employee) xDriver Vehicle Inspections: The Complete Process (For Any Employee) xDriving Safety (For Any Employee) xEffective Communication for Employees (For Any Employee) xEffective Communication for Supervisors (For Supervisors and Managers Only) xElectrical Safety in the Laboratory (For Any Employee) xElectrical Safety: Know Your Ground (For Any Employee) xEmergency Planning (For Any Employee) xExcavations for Construction (For Any Employee) xEYE ON Defensive Driving (For Any Employee) xEYE ON Speed & Space Management (For Any Employee) xEye Safety (For Any Employee) xFall Protection: Workplace Safety (For Any Employee) xFire Extinguisher Use (For Any Employee) xFire Extinguishers (Using) (For Any Employee) xFire Prevention & Response (For Any Employee) xFire Safety: Extinguishing Risk (For Any Employee) xFirst Aid (Any Employee) xFirst Aid (For Any Employee) xFlammables and Explosives in the Laboratory (For Any Employee) xFlatbed Cargo Securement - 2012 (For Any Employee) xFMLA for Supervisors (For Any Employee) x




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Focus Four Hazards: Caught-In or -Betw een for Construction (For Any Employee) xFocus Four Hazards: Electrocution for Construction (For Any Employee) xFocus Four Hazards: Falls for Construction (For Any Employee) xFocus Four Hazards: Struck-By for Construction (For Any Employee) xForklift Operator Safety Training - Annual Refresher Training (For Any Employee) xForklift Operator Safety Training for Construction (For Any Employee) xForklift Safety for Construction (For Any Employee) xForklift Workshop for Construction: Operator Safety Training (For Any Employee) xForklifts: Ultimate Hazard Perception Challenge - Advanced Safety Aw areness (For Any

Employee)

x

Forklifts: Ultimate Hazard Perception Challenge: Basic Safety Aw areness (For Any Employee) x

Forklifts: Ultimate Hazard Perception Challenge: Intermediate Safety Aw areness (For Any

Employee)

x

GHS Container Labeling for Construction (For Any Employee) xGHS Container Labeling for Industrial Facilities (For Any Employee) xGHS Safety Data Sheets for Construction (For Any Employee) xGHS Safety Data Sheets for Industrial Facilities (For Any Employee) xGHS Safety Data Sheets in the Laboratory (For Any Employee) xHand & Foot Protection: PPE Workplace Safety (For Any Employee) xHand and Pow er Tool Safety (For Any Employee) xHand and Pow er Tools for Construction (For Any Employee) xHandling a Sexual Harassment Investigation (For Any Employee) xHandling Compressed Gas Cylinders in the Laboratory (For Any Employee) xHazard Communication in Auto Service Facilities (For Any Employee) xHazard Communication in Cleaning and Maintenance Facilities (For Any Employee) xHazard Communication in Construction Environments (For Any Employee) xHazard Communication in Healthcare Facilities (For Any Employee) xHazard Communication in the Hospitality Industry (For Any Employee) xHazard Perception Challenge: Slips, Trips, & Falls (For Any Employee) xHazardous Materials Labels (For Any Employee) xHazcom: What You Need to Know (incl. GHS provisions) (For Any Employee) x

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Hazmat Endorsement Practice Test (For Any Employee) xHAZMAT In-Depth Security Training (For Any Employee) xHazmat Security Awareness (Similar to DOT Hazmat Security Awareness) (For Any Employee) xHazmat Transportation: Driver Training (For Any Employee) xHazmat: General Awareness Training (What's Required & How to Comply) (For Any Employee) xHAZWOPER Confined Space Entry (For Any Employee) xHAZWOPER: Accidental Release Measures and Spill Cleanup Procedures (For Any Employee) xHAZWOPER: Air Monitoring and Medical Program (For Any Employee) xHAZWOPER: Confined Space Entry (For Any Employee) xHAZWOPER: Dealing With The Media In Emergency Situations (For Any Employee) xHAZWOPER: Decontamination Procedures (For Any Employee) xHAZWOPER: Electrical Safety in HAZMAT Environments (For Any Employee) xHAZWOPER: Emergency Response and Decontamination (For Employees) xHAZWOPER: Emergency Response Plan (For Any Employee) xHAZWOPER: Exposure Monitoring and Medical Surveillance (For Any Employee) xHAZWOPER: Fire Prevention (For Any Employee) xHAZWOPER: Handling Hazardous Materials (For Any Employee) xHAZWOPER: Hazard Recognition (For Any Employee) xHAZWOPER: HAZMAT Labeling (For Any Employee) xHAZWOPER: Heat Stress (For Any Employee) xHAZWOPER: Introduction to HAZWOPER for Waste Site Workers (For Any Employee) xHAZWOPER: Introduction to HAZWOPER Retraining (For Any Employee) xHAZWOPER: Medical Surveillance Programs (For Any Employee) xHAZWOPER: Monitoring Procedures and Equipment (For Any Employee) xHAZWOPER: Personal Protective Equipment (For Any Employee) xHAZWOPER: Personal Protective Equipment and Decontamination Procedures (For Any Employee) x

HAZWOPER: PPE and Other Hazard Control Measures (For Any Employee) xHAZWOPER: Respiratory Protection (For Any Employee) xHAZWOPER: Safety Data Sheets in HAZWOPER Environments (For Any Employee) xHAZWOPER: Safety Orientation (For Any Employee) x

P a g e 1 0 S a n M a t e o C o u n t y H R - T r a i n i n g & D e v e l o p m e n t



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HAZWOPER: Understanding Chemical Hazards (For Any Employee) xHAZWOPER: Understanding HAZWOPER (For Any Employee) xHAZWOPER: Work Practices and Engineering Controls (For Any Employee) xHealth Hazards for Construction (For Any Employee) xHearing Protection: PPE Workplace Safety (For Any Employee) xHeat Stress (For Any Employee) xHours of Service - Canada (For Any Employee) xHours of Service Driver Training (For Any Employee) xHours of Service for the Oil and Gas Industry (For Any Employee) xHours of Service: 30-Minute Break & 34-Hour Restart (For Any Employee) xHydrogen Sulf ide for General Industry (For Any Employee) xHydrogen Sulf ide for Oil & Gas (For Any Employee) xIndoor Air Quality (For Any Employee) xIndustrial Ergonomics (For Any Employee) xInjury Prevention for Drivers (For Any Employee) xIntroduction to GHS (The Globally Harmonized System) for Construction Environments (For Any

Employee)

x

Introduction to GHS (The Globally Harmonized System) for Industrial Facilities (For Any

Employee)

x

Laboratory Ergonomics (For Any Employee) xLaboratory Hoods (For Any Employee) xLockout/Tagout: Put a Lock on Hazardous Energy (For Any Employee) xMachine Guard Safety (For Any Employee) xMaster Driver: Accident Procedures (For Any Employee) xMaster Driver: Air Brakes (For Any Employee) xMaster Driver: City Driving (For Any Employee) xMaster Driver: Coupling & Uncoupling (For Any Employee) xMaster Driver: Driving Techniques (For Any Employee) xMaster Driver: Emergency Maneuvers (For Any Employee) x

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HAZWOPER: Understanding Chemical HazarA6:A33 Employee) xHAZWOPER: Understanding HAZWOPER (For Any Employee) xMaster Driver: Fixed Object Collisions (For Any Employee) xMaster Driver: Night Driving (For Any Employee) xMaster Driver: Pattern Driving (For Any Employee) xMaster Driver: Rear End Collisions (For Any Employee) xMaster Driver: Rural Driving (For Any Employee) xMaterials Handling Safety (For Any Employee) xMaterials Handling, Storage, Use, and Disposal for Construction (For Any Employee) xMotorcoach: Defensive Driving (For Any Employee) xMotorcoach: Vehicle Inspections (For Any Employee) xMotorized Pallet Jacks: Safe Operation (For Any Employee) xOffice Ergonomics (For Any Employee) xOffice Safety (For Any Employee) xOrientation to Laboratory Safety (For Any Employee) xOSHA Formaldehyde Standard (For Any Employee) xOSHA Laboratory Standard (For Any Employee) x

OSHA Recordkeeping for Employees (For Any Employee) x

OSHA Recordkeeping for Managers and Supervisors (For Supervisors and Managers Only) x

Personal Protective & Lifesaving Equipment for Construction (For Any Employee) x

Personal Protective Equipment: Employee Essentials (For Any Employee) x

Personal Protective Equipment: Workplace Safety (For Any Employee) x

Planning for Laboratory Emergencies x

Planning for Laboratory Emergencies (For Any Employee) x

Preventing Contamination in the Laboratory (For Any Employee) x

Pulling Doubles (For Any Employee) x

Reasonable Suspicion Testing: What Supervisors Need to Know (For Any Employee) xReasonable Suspicion Testing: What Supervisors Need to Know (For Supervisors and Managers

Only)x




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Respiratory Protection: PPE Workplace Safety (For Any Employee) x

Rigging Safety (For Any Employee) x

Right Turns / Left Turns / Intersections (For Any Employee) x

Right Turns-Left Turns-Intersections (For Any Employee) x

Roadside Inspections: A Driver's Guide, Second Edition (For Any Employee) x

Safe Handling of Laboratory Glassw are (For Any Employee) x

Safety Audits (For Any Employee) x

Safety Housekeeping and Accident Prevention (For Any Employee) x

Safety Orientation (For Any Employee) x

Safety Show ers and Eye Washes (For Any Employee) x

Safety Show ers and Eye Washes in the Laboratory (For Any Employee) x

Scaffolds for Construction (For Any Employee) x

Scissor Lifts in Industrial and Construction Environments (For Any Employee) x

Sexual Harassment for Employees (For Any Employee) x

Sexual Harassment for Supervisors (For Supervisors and Managers Only) x

Slips & Trips for Construction (For Any Employee) x

Slips, Trips and Falls (For Any Employee) x

Stairw ays & Ladders for Construction (For Any Employee) x

Stairw ays & Ladders: Workplace Safety (For Any Employee) x

Substance Abuse Training for Employees x

Substance Abuse Training for Supervisors x

Team Building for Employees (For Any Employee) x

Team Building for Supervisors (For Supervisors and Managers Only) x

Tuberculosis in Institutional Environments (For Any Employee) x

Tuberculosis in the First Responder Environment (For Any Employee) x

Tuberculosis in the Healthcare Environment (For Any Employee) x

Welding Safety (For Any Employee) x

Wellness and Fitness (For Any Employee) x

F a l l 2 0 1 7 & S p r i n g 2 0 1 8 P a g e 1 3



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Safety (Online T raining) - JJ Keller (C o ntinued)

Winter Safety (For Any Employee) x

Working with Lead Exposure in Construction Environments (For Any Employee) x

Working with Lead Exposure in General Industry (For Any Employee) x

Workplace Bullying & Violence for Employees (For Any Employee) x

Workplace Bullying & Violence for Supervisors (For Supervisors & Managers Only) x

Workplace Bullying & Violence: Supervisors (For Any Employee) x

Workplace Stress (For Any Employee) x


If you want to develop or strengthen a particular Core

Competency, please review our Competency Grid to see what

sessions address the area(s) you are looking to enhance.

Although there are numerous and unique core competencies

for each of our jobs, the following core competencies are

intentionally broad to address most, if not all, positions:

Customer-Focused: Proactively seeks and finds ways to provide

the highest standards of service.

Technically Knowledgeable: Possesses knowledge, skills, and

abilities necessary to accomplish a specific task, job, or

function.

Problem-Solver and Decision-Maker: Demonstrates a broad

repertoire of ways to think about, understand, and creatively

handle complex ideas, problems, and situations.

Planner and Organizer: Proactively develops and ensures the

smooth implementation of short and long-range goals and

objectives.

Interpersonally Effective: Creates and sustains positive working

relationships.

Effective Communicator: Demonstrates open, honest, and

respectful written and verbal communication.

Team-Builder: Unites a group of people and motivates them

towards a defined mission, goal, and objective.

Initiator/Change Agent: Is proactive and self-starting by seizing

opportunities and originating action to achieve goals.

Know Your Core Competencies!

Innovator: Generates and recognizes creative solutions in

varying work situations.

Flexible/Adaptable: Maintains effectiveness in varying work

environments where circumstances and priorities are changing.

Accountable: Takes responsibility and ownership for a problem,

project, or issue.

Skill and Career Development Coach: Assesses and develops

both the strengths and needs of the individual and the team,

including developing and preparing staff for promotion.

Politically Astute: Considers probable support or opposition to

ideas or actions based on political interest and constraints.

Resilient: Maintains high performance and composure under

pressure, opposition or criticism.

Results-Oriented: Productively focuses time and resources on

activities to produce quality results.

Ethical: Maintains and promotes individual and organization

integrity and values in conduct of all activities.

Strategic Thinker: Views events and possibilities from multiple

perspectives. Understands the bigger picture and the

interdependencies and effects of other systems.

A Core Competency is a knowledge, skill or

ability that contributes to the successful

completion of a task on the job.

&all 2017 & sprin' 2018 training · * team building for employees (jj keller)(for sm...

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