all en payments call november 17, 2015 ticket program manager social security’s ticket to work...
TRANSCRIPT
All EN Payments CallNovember 17, 2015
Ticket Program ManagerSocial Security’s Ticket to Work Program
Agenda
• Welcome & Announcements• E-PAY Status• SAM account • Ticket Portal Tips and Tricks
o Important Information Requestso How to check Diary Reason for Pending Payments
• Manual Payment Request Process• Earnings Evidence Requirements Review• Questions
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Announcements
• Holiday Schedule:• Offices closed:
o Thursday - November 26o Friday - December 25o Friday - January 1
• Some All Calls have been moved:o December All EN Payments Call – Tuesday December 15o December All EN Call has been cancelled
• Inclement Weathero Ticket Program Manager follows the Federal Government Office of
Personnel Management (OPM) guidelines. Closure status is posted at www.opm.gov and TPM will send an email.
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E-PAY Status
• Processing began on 11/2/15.o Total claims paid: 7,538o Total claims denied: 1,120
• Processing by SSN instead of DUNS.• Once completed, the next file is expected in late January
2016. • REMINDER: If you have evidentiary evidence, you may
submit your payment request through the Ticket Portal instead of waiting for the E-PAY process to run.
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SYSTEM FOR AWARD MANAGEMENT (SAM) PROFILE
• SAM registrations must be renewed annually at www.sam.gov.
• ENs must review their account information periodically and report any profile changes immediately.
• Social Security/ US Treasury cannot make payments to an EN if the SAM profile is not active or banking information is not current.
• SSA will notify an EN if payments are held because its SAM registration has expired.
• It is the ENs responsibility to ensure that their SAM registration is current.
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Ticket Portal Tips & Tricks
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The Ticket Portal checks to see if there are sufficient earnings in SSA’s records each time a payment request is initiated. If there are sufficient earnings you do not need to provide evidence.
Automatic check for earnings and new messages
Ticket Portal Tips & Tricks #1
In this example, enough TWL earnings were found for the claim month.
No further action is needed.
Click Submit to create the request.
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Ticket Portal Tips & Tricks #2
How to check Diary reason
Pending Payments For Me
Pending Payments More Action Screen
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Ticket Portal Tips & Tricks #2
How to check Diary reason
Manually submitting the Payment Request Form
• Fax:
703.893.4020
• Address:
P.O. Box 1433
Alexandria, VA 22313
• Must include fully completed form
with evidentiary evidence.
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Earnings Evidence Requirements Review
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Evidentiary Evidence
• Evidence Typeo Pay stubso Employer Prepared Earnings Statement signed by employero The Work Number Report
• Must include:o Beginning and ending dates of the pay periodo Pay dateo Gross earnings for the claimed montho Year-to-date gross earningso Withholdings
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Submitting Earnings Evidence
• Must complete all fields marked with an asterisk (*)
• Limit of 25 earnings per request
• No need to enter earnings more than once
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Review and Verify the earnings
• When you click on the ‘Submit’ button you are automatically creating a case in SSA’s system.
• A fax cover sheet is automatically generated to associate your earnings evidence with the payment request you created in the Ticket Portal.
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Self-Employment Income & Certification Requests
• Certification payment requests were discontinued on 7/31/15.
• Self Employment Income (SEI) Form 1398 is no longer acceptable as earnings evidence.
• Form 1398 was removed from our website and should no longer be used.
• SEI will be considered during E-PAY processing only after the earnings have been verified.
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Questions and Answers
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