All EN Payments CallNovember 17, 2015
Ticket Program ManagerSocial Security’s Ticket to Work Program
Agenda
• Welcome & Announcements• E-PAY Status• SAM account • Ticket Portal Tips and Tricks
o Important Information Requestso How to check Diary Reason for Pending Payments
• Manual Payment Request Process• Earnings Evidence Requirements Review• Questions
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Announcements
• Holiday Schedule:• Offices closed:
o Thursday - November 26o Friday - December 25o Friday - January 1
• Some All Calls have been moved:o December All EN Payments Call – Tuesday December 15o December All EN Call has been cancelled
• Inclement Weathero Ticket Program Manager follows the Federal Government Office of
Personnel Management (OPM) guidelines. Closure status is posted at www.opm.gov and TPM will send an email.
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E-PAY Status
• Processing began on 11/2/15.o Total claims paid: 7,538o Total claims denied: 1,120
• Processing by SSN instead of DUNS.• Once completed, the next file is expected in late January
2016. • REMINDER: If you have evidentiary evidence, you may
submit your payment request through the Ticket Portal instead of waiting for the E-PAY process to run.
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SYSTEM FOR AWARD MANAGEMENT (SAM) PROFILE
• SAM registrations must be renewed annually at www.sam.gov.
• ENs must review their account information periodically and report any profile changes immediately.
• Social Security/ US Treasury cannot make payments to an EN if the SAM profile is not active or banking information is not current.
• SSA will notify an EN if payments are held because its SAM registration has expired.
• It is the ENs responsibility to ensure that their SAM registration is current.
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Ticket Portal Tips & Tricks
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The Ticket Portal checks to see if there are sufficient earnings in SSA’s records each time a payment request is initiated. If there are sufficient earnings you do not need to provide evidence.
Automatic check for earnings and new messages
Ticket Portal Tips & Tricks #1
In this example, enough TWL earnings were found for the claim month.
No further action is needed.
Click Submit to create the request.
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Ticket Portal Tips & Tricks #2
How to check Diary reason
Pending Payments For Me
Pending Payments More Action Screen
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Ticket Portal Tips & Tricks #2
How to check Diary reason
Manually submitting the Payment Request Form
• Fax:
703.893.4020
• Address:
P.O. Box 1433
Alexandria, VA 22313
• Must include fully completed form
with evidentiary evidence.
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Earnings Evidence Requirements Review
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Evidentiary Evidence
• Evidence Typeo Pay stubso Employer Prepared Earnings Statement signed by employero The Work Number Report
• Must include:o Beginning and ending dates of the pay periodo Pay dateo Gross earnings for the claimed montho Year-to-date gross earningso Withholdings
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Submitting Earnings Evidence
• Must complete all fields marked with an asterisk (*)
• Limit of 25 earnings per request
• No need to enter earnings more than once
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Review and Verify the earnings
• When you click on the ‘Submit’ button you are automatically creating a case in SSA’s system.
• A fax cover sheet is automatically generated to associate your earnings evidence with the payment request you created in the Ticket Portal.
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Self-Employment Income & Certification Requests
• Certification payment requests were discontinued on 7/31/15.
• Self Employment Income (SEI) Form 1398 is no longer acceptable as earnings evidence.
• Form 1398 was removed from our website and should no longer be used.
• SEI will be considered during E-PAY processing only after the earnings have been verified.
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Questions and Answers
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