always on business agility
DESCRIPTION
This Presentation deals with the solutions related to the Email and CRM Problems.TRANSCRIPT
Analytical Co. Ltd.(Name changed)
Always On Business Agility
Created by : Shivaami CorporationPresented by : Punit Thakkar
Business: One of the Leading Distributors of Laboratory Equipments and Accessories in India
Representing multiple Principals from across the Globe
Multiple offices across India
150+ resellers across India
250+ Sales & support persons on the field
Name changed : Analytical Co. Ltd.
EMAILS & CRM IS THE LIFELINE OF THEIR BUSINESS
PRINCIPALS ACCESS THE SYSTEM FOR REAL TIME UPDATE ON SALES
IT problems faced by the company:
•Inconsistency in Emails
•Delegation of Emails
•Control of Mobile Devices
•High Cost of Online Training
•CRM : Security of Information
•Malwares reported on CRM Site
Analytical Co. Ltd.
Non - IT problems faced by the company:
•Lack of confidence in front of Global Principals
•Lost business opportunities due to down time of emails
• Malvertising from CRM
•Fear of competition stealing data from CRM
•Overall loss of “TRUST” Internal and external influencers
Analytical Co. Ltd.
• Inconsistency in Emails• Delegation of Emails
Solutions to Email Problems
Considerations were: 1. MS Exchange 2. Lotus Notes 3. Google Apps
• Control of Mobile Devices• Online Training
• Inconsistency in Emails • Consideration : Gmail has almost nil outage or down time
Solutions to Email Problems
• Delegation of Emails• Consideration: Delegation of Emails through Collaborative Inbox
Solutions to Email Problems
Solutions to Email Problems
• Control of Mobile Devices• Consideration: Mobile Devices Control
Only Gmail or Blackberry Enterprise Server has this facility.
Solutions to Email Problems
• Online Training• Consideration: Online Training: Video Chat + Hangout + On Air
Other applications from Google Apps were considered as bonus:
• Cost = IT managers Time + License cost + Lost opportunities due to email down time
• Sharing of Documents and Control over it
• Sharing of Multiple Calendar
• Micro site creation by the product teams
• Most important: No training to be given to field staff (Almost everyone had a Gmail account & knew how to use it)
Solutions to Email Problems
• CRM : Security of Information • Malwares reported on CRM site
Solution offered was:
VeriSign SSL Certificate to be installed on to CRM server for
• Domain ownership verification = To avoid PhisingThus restore confidence with Principals
• Malware Scan = Immediate alert by email warns of malware
• Vulnerability Assessment = Weekly Scan & Reporting
Solutions to CRM Problems
To acquire SSL certificate requirements were: •Verify the legal, physical and operational existence of the entity
•Verify that the identity of the entity matches official records
•Verify that the entity has exclusive right to use the domain specified in the SSL certificate request
•Verify that the entity has properly authorized the issuance of the SSL certificate
Solutions to CRM Problems
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