amadeus all fares user guide v4.3 nov09

Amadeus All Fares product version 4.3

User Guide

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Amadeus All Fares v4.3 – User Guide

November 2009 Page Nº 2

Index Introduction ......................................................................................................................... 3

Navigation Bar.............................................................................................................. 3 Search for Fares........................................................................................................... 4 Book a Flight .............................................................................................................. 17

Scenario 1: the airline selected as non-GDS content can be booked..................... 17 Scenario 2: the airline selected as non-GDS content cannot be booked. ............... 24

Using All Fares with Service Fee Manager ................................................................. 28 Access in Practice Training ........................................................................................ 31

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Introduction Amadeus All Fares is an added-value option, fully integrated in Amadeus Selling Platform, which enables to find, compare and book the lowest air fares from multiple sources. In a single graphical display, it combines Amadeus GDS content with external content (non-GDS) from selected airline companies, including low cost-carriers, web fares and consolidators. This powerful low-fare search engine ensures travel agents have a fast and seamless access to better deals and displays results immediately so that their clients have a wider range of options to choose from.

Amadeus All Fares is identified with the following icon tab: . Amadeus All Fares allows travel agents to be more productive and more competitive in finding flight recommendations by offering a single integrated workflow. Amadeus All Fares offer around 500 Amadeus airlines including participating low-cost carriers and more than 60 other carriers considered as “non-GDS” all over the world.

Recommendations can easily be sorted according to specific criteria to quickly find the best solution.

This User Guide outlines and illustrates the main features and functional areas of Amadeus All Fares in production.

Navigation Bar Amadeus All Fares uses the following workflow: Search -> Flights -> Pricing -> Booking -> Confirmation

When the alternate date option is used (see the following section for details), an additional ‘Calendar’ step is added in the workflow:

Search -> Calendar ->Flights -> Pricing -> Booking -> Confirmation

The navigation bar displays where you are in relation to this workflow. You can click on the navigation bar to go back in one click at a previous stage.

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Search for Fares

Please note that you can either start the application directly or start by creating a PNR from a profile. This latest is recommended to get auto-population of the information at booking details.

3 requests mode are possible:

• One way request (1 requested segment) • Round Trip request (2 requested segment) • Multi segment request (from 3 to 6 requested segments)

1. In the From field, enter a three-letter city or airport code for the departure or the return city. Example: outbound departure AMS and inbound departure BER. If you don't know the code, enter the city or airport name and click on . In the list that appears, click on the relevant code. The field is automatically updated with the selected code.

In the To field, enter a three-letter city or airport code for the arrival city. Example: outbound arrival BER and inbound arrival AMS. If you don't know the code, see Additional information in step 1.

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Note: Select the Display alternate airports check box to include neighboring airports in the search. The radius search is setup in kilometers (up to 300) in the configuration. This option works for GDS search only, within one country.

2. In the Date field, enter the departure date. Example: 10FEB. If the date field is left blank, the default is the current date.

Warning: Entering very close dates for Outbound and Inbound may lead to a reject response (Low Fare Search engine behavior). Specify times as much as possible to avoid overlapping. In the particular case of same day queries, GDS low fare search engine rejects the query because it is not capable of automatically sorting and selecting appropriate out and inbound flights on the same day (i.e. outbound arriving before the inbound departure).

Note: Select the Display alternate dates check box to include availability for +/- 1 (one) day from the specified departure date. It will then generate the Calendar view (see examples later).

Warning: the Display alternate airports will not work with the calendar view for GDS content requests (i.e. when Display alternate dates is also checked). When the two options are selected the following warning message appears:

Warning: Some Low Cost Carriers (LCC) websites do not support an entire Calendar view (e.g. Ryanair-FR) and consequently All Fares is not able to return fares for all the cells in the Calendar. Only the targeted dates will be filled in. See example below:

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In most cases, a Calendar view will be shown as below (the requested dates are shown in the central cell. You can propose alternate dates to customers who have flexible travel dates.

Note! If you have subscribed to the Amadeus Service Fee Manager product and have selected a Price Scheme Reference, you will see Travel Agent fees/“TKT fee” directly displayed in the cell below the price (check the Configuration section for more details).

When agents request GDS and non-GDS flights in the calendar view, each cell shows the lowest GDS fare and the lowest non-GDS fare (if both are returned) for a better comparison. The GDS fare is displayed in the top half and the non-GDS fare in the bottom half.

A color code in front of each fare indicates if the fare is “Public” (P), “Private (Unifares)” (U), “Corporate” (C) or “Non-GDS” (N).

• Fare rules are available by clicking on the fare in the cell of the selected flight. For non-GDS flights, a link to the website enables to check the rules to the airline website.

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GDS: Non-GDS:

3. In the Time field, enter the departure time. Example: 1300. If the time field is left blank, the default is midnight.

The 2 options Time and Time Range are exclusive e.g. Time option targets a departure from Time to 23:59 and Time Range targets a more restrictive window with predefined values.

Search for fares with Time Range option:

Time Range possible values are:

o Early morning = from 00:00 to 06:00 o Morning = from 06:00 to 12:00 o Mid-day = from 10:00 to 16:00 o Afternoon = from 12:00 to 18:00 o Evening = from 16:00 to 24:00

If no time value is entered, then the search is processed for the whole day: Time window in this case is set to 720 min, and requested departure time is set to 12:00. It means that the search for flights is done between T-12 hours and T+12 hours where T is specified time. Time window applies only to same day. If a time value is entered, search is processed for the given departure time. This is valid for GDS search only.

4. Specify the number and types of passengers:

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Note: the age definition may vary from one airline to the other. If the airline does not publish a specific passenger fare type, the fare returned will be defaulted to Adult.

• If passengers are defined in an active PNR, passenger number fields are automatically populated with corresponding values.

• If passenger type fields are automatically populated from an active PNR, the fields are disabled in All Fares to avoid inconsistencies between All Fares passengers and the PNR.

• The number of Infants cannot be greater than the number of Adults. • Note that some Non-GDS airlines may not support all passenger type.

Some PTCs are defined with age (e.g. C<NN>): <NN> acts as wildcard for age (2 digits). For PTCs with age: allowed age range is set in Central System and the request can be overridden manually (e.g. C10 for a 10 year old child).

For non-GDS (webfares request), Travel Fusion does not support PTCs but a traveler's age attribute, which is in turn adapted at best by Travel Fusion on the target carrier website. The webfares request maps the following PTCs [ADT, CHD, YCD, INF] to an age value. Other managed PTCs [GVT, MIL, SPS, STU, QHH, YTH...] are currently interpreted as ADT. So any other PTC will be converted to ADT. There will be no way of targeting special webfares rates for the new PTCs as they are not handled by the non-GDS search engine. The list of supported PTCs is:

PTC Description

ACC Accompanied Passenger ADT Adult AGT Agent ANN Age Restricted Companion ASB Standby Passenger ASF Air-sea Fare AST Airline Staff Standby BLD Blind Passenger BRV Bereavement Passenger BUD Airline Buddy Standby CCM Card Carrying Member CHD Child CMA Adult with Companion CMM Commuter CMP Companion CNN Accompanied Child CNV Convention Passenger CPN Coupon Discount CSB Child Standby DOD Department of Defense Passenger EMI Emigrant

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PTC Description

ENF Electronic Ticket discount Infant FFY Frequent Flyer FIF Family Intra-France FNF Family Plan Infant FNN Family Plan Child GCF Government Contract Passenger GCT City/County Government Travel GDP Government Employee Dependent GEX Government Exchange GST State Government Passenger GVT Government Travel HNN Charter Child Passenger HOF Head of Family ICP Incentive Certificates IIT Individual Inclusive Tour INF Infant (0-1) INN Individual Inclusive Tour Child INS Infant with a Seat ITF Inclusive Tour Infant without a Seat ITS Inclusive Tour Infant with a Seat ITY Inclusive Tour Youth JNF Contract Bulk Infant without a Seat LBR Laborer/Worker LIF Laborer/Worker Infant without a Seat LNN Laborer/Worker Child MBT Military – Basic Training Graduate MCR Military Charter Passenger MDP Spouse/Dependent Children of Military Personnel MED Patients Traveling for Medical Treatment MIL Military Confirmed MIR Military Reserves on Active Duty MIS Missionary MNN Military Child MPA Military Parents/Parents In Law MRE Retired Military/Military Dependent MSB Military Standby MSG Multi State Government Passenger MUS Military/DOD based in USA MXS Military/DOD not based in USA NAT NATO Passenger NSB Nonrevenue Standby OTS Passengers Occupying Two Seats PCR Charter Adult Passenger PIL Pilgrim REC Military Recruit REF Refugee SDB Student Standby SEA Seaman SNN Restricted Senior Citizen With Multiple Age Reqs SPA Accompanied Spouse SPH Head of Family Spouse SPS Spouse

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PTC Description

STR State Resident STU Student TNN Frequent Flyer Child TUR Tour Conductor UNN Unaccompanied Child UNV University Employee VAC Visit Another Country Adult VFR Visit Friends/Relatives VNN Visit Another Country Child WEB Internet Fares YCB Senior Citizen Standby YCD Senior Citizen YCL Clergy YCR Charter Youth Passenger YSB Youth Standby YTH Youth Confirmed

5. Select a Cabin type, for example Economy

6. Select Non-stop flights; otherwise results for non-stop, direct and connecting flights will be returned.

7. Select Options for airlines to filter the results.

When the user clicks on the icon , a popup is displayed containing a list that the user has to fill with the airlines he wants to add to the search. The Travel Agent can include or exclude airlines of his search:

o In GDS Airlines option, the T/A can choose to include or exclude up to 20 Airlines

o In Non-GDS Airlines option, there is no selection limitation The retrieved flight recommendation list contains only the expected airlines. Example for GDS:

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Include only: The search will be done only on the included GDS airlines. If no answer is found, the following message will be displayed: “NO ITINERARY FOUND FOR REQUESTED SEGMENT”. Exclude only: The search will be done on all GDS airlines except the ones excluded. Include associated to exclude: The search will be done on the included GDS airlines and will exclude all the airline combination containing the excluded airline.

The user also has the possibility to encode the GDS Airline name if he doesn’t know its

code. For this, he has to click on in the GDS Airlines popup, type the name of the

Airline (or a part of it) in the Encode textbox and then click on the button.

Example for non-GDS:

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The popup opened by clicking on the icon contains the list of the authorized Airlines from Webconfig. ‘All Airlines’ checkbox is selected by default; that means all non-GDS Airlines from Webconfig are included in the search. Obviously, the user can also check the non-GDS airline boxes one by one to have a personalized search. As soon as another airline checkbox is selected, the ‘All Airlines’ checkbox is automatically unchecked. Only the selected airlines are included in the search. Include only: The search will be done only on the included non-GDS airlines. Exclude only: If, in a personalized search, ‘All Airlines’ is unchecked and several airlines are not selected, the search will be done on all non-GDS airlines from Webconfig except these ones. For the non-GDS airlines, no combination is possible, so there is no “Excluded” checkbox. The user can only include airlines from the search. If an airline is not selected, it is implicitly excluded from the search.

8. Select Fare types to be included in the search. Fare types include:

o Public - Includes public fares in the search. o Private - Includes Private/Unifares in the search. o Corporate - Enter the Corporate ID or name (Examples: 000001, IBM, 000054...). o Non-GDS - Includes carriers in the search that do not participate in Amadeus o Business website – Websites which require a user id and password management.

These websites are mostly used for Corporations which have deals with the

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airlines. Click on “configure” to enter the user id and password. The list of business websites is retrieved from Webconfig.

Warning: please note that ALL the fields must be filled in even if the website is not used (enter any letter).

Business web site configuration:

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9. Process: interline ticketing agreement (ITA) pre-check. Applicable to Amadeus/GDS fares only, it works as a filter and eliminates recommendations which are not ticketable in Amadeus. The process is based on IATA standard rules: BSP (Settlement Reporting Plan), GSA (General Sales Agent) and ITT (Interline Ticketing Agreements) tables are processed. By default, ITA pre-check feature is transparent to the travel agent. Nevertheless, on demand, the travel agent can request its deactivation. Then, ITA pre-check appears as an option in the Search screen and the user can activate or deactivate it at search level. If the “Check Interline Ticketing Agreement” is set to “Visible”, then, ITA pre-check appears as an option in the Search screen and the user can activate or deactivate it at search level:

Why can a Travel Agent request to choose to have ITA pre-check not processed? Mainly because of some ticketless carriers. Ticketless carriers represent a particular case in the scope of the ITA pre-check feature. Indeed, these carriers generally do not strictly comply with the standard IATA rules for ticketing and ticketing is handled through non-standard ticketing methods (e.g. SSR). As a consequence, travel solutions involving such carriers are most likely to be filtered by the ITA pre-check (in particular if they are online travel solutions). In order to handle these cases, it is therefore recommended to tune the ITA pre-check behavior by requesting it to skip the BSP table check for the ticketless carriers. Since it is quite difficult to guess which carriers are expected to be returned the option will be systematically called with all known ticketless carriers. The following list of ticketless carriers will be used: 0B (Blue Air), 2N (Nextjet), 2Q (Stockholmsplanet), 3K (Jetstar Asia), 3L (Intersky Luftfahrt), 4U (Germanwings), AK (Airasia Sdn Bhd), BL (Pacific Airlines), C4 (Alma De Mexico), D7 (Flyasianxpress), DJ (Virgin Blue), DY(Norwegian Air Shuttle), F7 (Fly Baboo), FD (Thai Airasia), FL (Airtran Airways), G3 (Gol Transportes Aereos), H3 (Harbour Air Seaplanes), HS (Svenska Direktflyg AB), JQ (Jetstar), JR (Aero California),

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LF (Flynordic), LI (Liat), M3 (North Flying As), NA (North American Airlines), NB (Sterling), NE (Skyeurope Airlines), QZ (Pt Indonesia Airasia), SH (Fly Me), TV (Brussels Airlines Fly), U5 (Usa 3000), VF (Valuair), VY (Vueling), WS (Westjet), X3 (Hapag-Lloyd Express), XP (Xtra Airways ), Y0 (Yellow Taxi), ZK (Great Lakes Aviation) 10. If you have subscribed to the Amadeus Service Fee Manager product, a drop-down

list allows you to select the Price Scheme Reference that will be used to calculate the All Fares ticketing fees. This is the field PSR. Cf. section 5 “Using All Fares with Service Fee Manager”

11. Click unless a Calendar display is requested, search results will be displayed in the Flights - Recommendations list.

For multi segment requests, process is the same with following details:

Input

Amadeus All Fares is now able to handle complex itineraries. This allows searching itineraries with 3 to 6 requested segments for GDS fares only.

The usual options remain for One way and Return trip itineraries:

• Calendar (for up to 2 requested segments with Master Pricer Calendar)

• Non-GDS content

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When Multi segment radio button is selected:

• From /To /Date fields shown as mandatory in the initial screen display for the 3 first segments only. They become mandatory (yellow) for next segments when you fill in these segments.

• Any fare type other than GDS does not support Multi Segment: options disabled

• Alternate airports and Alternate dates (Calendar) options are not supported by multi segment: options are disabled

Output

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Book a Flight

Scenario 1: the airline selected as non-GDS content can be booked.

Use the following procedure to complete a flight booking from the Flights - Recommendations list (note that airlines without IATA codes are supported as well).

For a GDS and non-GDS request, the “Search other results” button may be activated in order to call the pending recommendations that All Fares may have not returned in an instant.

Note: this mechanism applies only if a Calendar view is not requested

• GDS recommendations are returned in a set of seconds • Then, the user can refresh the screen to display all other recommendations that may

not have been returned like some non-GDS ones. Note that it may be necessary to refresh the result several times to include all available recommendations.

• Once all recommendations are displayed, the button will be disabled

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1. From the Flights - Recommendations list, select a flight and click the Select button to proceed to the Pricing screen, or click Back or New Search to modify your selection.

• You can sort results by clicking on column headings:

• The icon indicates that electronic ticketing is available for the listed flight.

• The icon indicates that the listed flight is a code share. This is an agreement between two airlines in which one airline owns the flight number and markets the flight, and the other airline operates the plane. The first airline is known as the "marketing carrier" and the second airline is known as the "operating carrier".

Warning: Some discrepancies between the prices returned in the Calendar and the prices returned in the List of recommendations may be found since the Calendar relies on cached availability information and since the flight domain is reduced to prevent from polling the airlines too much. Discrepancies may appear mostly for international (long haul) requests. Please also note that the bookability of All Fares using Amadeus Master Pricer technology behind the scene is not the same as Amadeus Value Pricer.

At selection of the flight, the Pricing step appears.

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2. In the Pricing screen, you can review flight information (number of tickets, type, price including tax and the total amount to be paid).

When a non-Amadeus flight has been selected at the previous stage, a drop-down list allows you to select the credit card type that will be used to complete the booking. The credit card fee will be displayed accordingly.

Type of credit cards accepted in Amadeus All Fares:

CC Code CC Label

AX Amex CA MasterCard CO Connect DC Diners Club EC Eurocard MA Maestro SO Solo SW Switch TP Air Plus VE Visa Electron VI Visa

Click Confirm to validate the selection and proceed to the Booking Details screen:

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3. In the Booking details screen, complete the Passenger and Payment details. In accordance with the regulation for APIS (Advanced Passenger Information System), some data are required today e.g. SPAIN for travelers coming from non-Schengen countries (the use of APIS is also common for Low Cost Carriers in Asia Pacific). Fields can be filled in to accommodate: - Passport Number - Country of Issue - Expiry date - Date of Birth The APIS data are optional for some carriers and therefore are not made mandatory for the traveler.

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When choosing a non-GDS airline, the following payment detail options are available: • Agency settings: The Agency address, phone and e-mail data are extracted

from the Office Profile and the corresponding fields populated in All Fares: Address • AD1 indicator (40 char): usually identifies the street address. If different from ‘None’, the value populates the Address field • AD2 indicator (40 char): usually identifies a suite number or a post office box. If different from ‘None’, the value populates the Address field (concatenation after the AD1 value) • AD3 indicator (40 char): usually identifies the city and post code. If different from ‘None’, the value populates the City field (only 25 first char) • ZSR indicator (2 char): identifies a state (e.g. CA for California). If different from ‘None’, the value populates the State field. • CTN indicator (20 char): identifies the country name. If different from None, the value populates the Country field. Phone • PHO indicator (30 char): identifies the agency phone number. If different from ‘None’, the value populates the Phone field. E-mail • EML indicator (40 char): identifies the agency E-mail address. If different from ‘None’, the value populates the E-mail field.

• Data from PNR: valid data present in the PNR are extracted to populate corresponding fields in All Fares.

• Other: use this option when the person paying is neither a passenger nor the agency. In this case, there is no field population (except Card Type).

Luggage pre-check: All Fares is able to handle baggage pre-payment for Ryanair and easyJet in a first time. This is an optional field for non-GDS booking. A “Bags” box is enabled per passenger to allow selecting the number of bags. When the user clicks on the drop down list arrow, a list of bags’ numbers appears, going from 0 to the maximum of checked bags that the airline supports. The checked baggage count will be set to 0 by default in the drop down list. Note that all airlines do not support the same baggage number (e.g. Ryanair only allows 0 to 5 and easyJet allows 0 to 8 additional bags with 1 free, so 0 to 9 bags per passenger).

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If the user types a number greater than the maximum supported, a warning is displayed: “Please select a valid number of bags”. As soon as one Bag value or CC type is modified, the “Update price” button is enabled and the “Sell” button is disabled, until the price has been updated. If the user clicks on “Sell” button and that Bag value is at 0 for the airlines which support this option, a popup is displayed containing the following message:

This popup contains also 2 buttons: a “Confirm booking” one that continues the booking process and a “Return” one that stops the booking process and returns to ‘Booking details’ page. Infants (less than 2 years) are not in the scope of the baggage process. The drop down list will not be displayed near passengers with “INF” Passenger Type Code. Click Sell to complete the transaction and proceed to the Confirmation screen. The Confirmation screen summarizes the booking and gives the booking record locator returned by the low-cost carrier.

Note! The following warning message will be displayed when you book a non-Amadeus airline as it will not be possible to modify or cancel it in Amadeus. The travel agent (or the traveler) has to contact the airline directly or to go to the website to change any booking information.

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4. In the Confirmation page, the screen is split into two sections: Confirmation and

Information added to PNR. • Confirmation - Shows booking details. • Information added to PNR - Shows the result of PNR data integration. If a

new element has been added to the PNR, it is listed at the bottom of the screen. If integration of a PNR element fails an error message is displayed.

5. From the Confirmation page, either:

• Print the Confirmation screen for the client by using the print icon

• Complete the PNR by clicking on the PNR or Command page tabs

• Search for new flights by clicking New Search. This opens the All Fares Search screen with all data reset.

6. PNR details are updated showing in the remarks the elements created by the ghost

segment;

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Scenario 2: the airline selected as non-GDS content cannot be booked.

Note! Some non-GDS airlines might not be booked. The non-GDS recommendations are grayed out and cannot be selected for booking.

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If a selection of a non-GDS flight is made, the following warning message will be returned:

• From the Flights - Recommendations list, select a GDS flight and click the Select button to proceed to the Pricing screen, or click Back or New Search to modify your selection.

• You can sort results by clicking on column headings:

• The icon indicates that electronic ticketing is available for the listed flight.

• The icon indicates that the listed flight is a code share. This is an agreement between two airlines in which one airline owns the flight number and markets the flight, and the other airline operates the plane. The first airline is known as the "marketing carrier" and the second airline is known as the "operating carrier".

7. When you Select the flight, the Pricing step appears.

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8. In the Pricing screen, you can review flight information (number of tickets, type, price including tax and the total amount to be paid).

9. In the Booking details screen, complete the Passenger details and Payment.

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10. In the Confirmation screen, the screen is split into two sections: Confirmation and Information added to PNR.

• Confirmation - Shows booking details. • Information added to PNR - Shows the result of PNR data integration. If a

new element has been added to the PNR, it is listed at the bottom of the screen. If integration of a PNR element fails an error message is displayed.

Amadeus Ticketless Access carri ers in All Fares: Amadeus Ticketless Access is intended for Low Cost Carriers which choose to distribute their content to Amadeus end-users. Mixed PNR are not allowed. There will be a locking mechanism to prevent TLA/GDS bookings and a warning message will be displayed. “TLA” will be displayed in Condition field to identify TLA recommendations amongst others in the list.

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Using All Fares with Service Fee Manager If you have subscribed to the Amadeus Service Fee Manager product, ticketing fees can be checked from both the calendar and flight-recommendations views. This allows selecting the most profitable flight for the agency.

1. The Price Scheme Administrator has to define the different Price Scheme Records and fees that your office has to use. Ticketing fees for low cost carriers must have:

• ‘X’ as the fare type value for ‘External Fare’ • ‘I’ as the flight type value for ‘International’

2. When Service Fee Manager is allowed for your Office ID, you will see in the All Fares

search screen a new drop-down list called ‘PSR’ that allows you to select the Price Scheme Record you want to use for the calculation. The drop-down lists all PSRs defined in your office ID.

3. The calendar and flight-recommendations views will show the ticketing fees associated to each flight recommendation based on the PSR you have selected previously. The ticketing fee can be included in the fare amount or displayed as a separate additional fee (please check the configuration section for details).

Ticketing fees displayed in the calendar view (included in the fare amount)

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Ticketing fees displayed in the detailed view (included in the fare amount)

Ticketing fees displayed in the detailed view (as additional fees)

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4. After the All Fares booking has been made, switch the Service Fee Manager tab to validate the fees or click on the relevant buttons in the confirmation page.

Ticketing fee displayed in the Service Fee Manager tab before validation

Ticketing fee displayed in the Service Fee Manager tab after validation

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Access in Practice Training Please note that as Amadeus All Fares is a very simple application to use. (Training can be provided.) This User Guide and the access to the practice training environment should be self sufficient to quickly and efficiently use the product. Important: the non-GDS data are real data and will be considered as real searches that are subject to invoice. The non-GDS booking is a fake one (i.e. the confirmation is simulated and the transaction is not charged) and allows the end-user to see the overall process until the automatic update of the PNR. The access to the Practice training environment is normally done at sign in time:

amadeus all fares user guide v4.3 nov09

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