♦ Amanda C. Potter♦♦ Address: 551 Gillespie Drive, Allen, TX 75002 ♦ Phone: 469-585-5099 ♦ Email: Amanda_potter@ymail.com♦

Objective Seeking a career in a professionally challenging environment that offers opportunities for growth and success.

Professional Experience2014–2015 _____ AltiSource – Loss Draft & Audits Lead Specialist _______________________________ Coppell, TX

• Subject matter expert in claims processing, transaction history research, stop/void disbursements per the guidelines to prevent any discrepancies.

•  Assume a lead role in authorizing the release and/or endorsement of funds, scheduling draws by reviewing legal documents and check for discrepancies.

•  Reduce risk or loss by reviewing legal affidavits, payoff affidavits and performed audits on mortgage loan claims. •  Respond to written and verbal presidential escalated mortgagor requests, inquiries and auditing was completed in a professional and

timely manner. •  Completed other duties/projects based on business needs as assigned to ensure business unit maintains 100% or above per the audit

compliance regulated guidelines.•  Ensured audits per QC/SQL business goals unit meets or exceeds revenue targets as defined by senior management.

2011–2014 ______ Citi Mortgage – Homeowner Support Loss Mitigations Team Lead _________ __ Irving, TX Managed a Homeowner Support Loss Mitigations Department team; top contingent manager in loss mitigations department for always

exceeding monthly goals by 120%. SME projects include Consumer Finance Protection Bureau (CFPB) and National Mortgage Settlement (NMS) policy and procedure’s

manual, Training Flashes, PowerPoint presentations and educating/training employees. Training large groups of employees for process/procedures educational sessions pertaining to quality calls and improving performance.

Elevated their overall monthly performance by 57%. Resolving presidential executive level cases escalated by various government agencies or escalated client interactions. Handled audits on representatives’ portfolios with precision per guidelines of the Office of the Comptroller of the Currency (OCC) for

the Homeowner Support Loss Mitigations Department. Exceptional knowledge of loss mitigation retention/liquidation programs for all investors including VA, FHA, FNMA, GNMA,

FHLMC, private investors and mortgage lender owned portfolios

2009–2011 Citi Mortgage – Data Integrity Analyst ________ Irving, TX Creates and/or initiates Data Integrity for each transfer ensuring goals are met or exceeded. Utilizes Doculogic to validate loan data fields against loan documents. Handles various inquiries/problems related to data exceptions for securities and sales. Responsible for making sure data elements for all boarded loans are accurate based on loan documents and perform logic checks. Assisting with clearing data exceptions for loans in the process of being prepared for securitization and sale through the same process of

reviewing log documents. Exhibits excellent analytical, organizational, communication, and time-management skills to effectively resolve complex issues related to

exceptions previous or successor servicers. Analyzing loan populations independently and my ability to effectively manage portfolios, while maintaining all records and reports

related to exceptions clearing and corrections. 

2007-2009 EMC Mortgage - Loss Mitigations & Data Integrity Analyst ___________ Lewisville, TX A top performer, always exceeding department goals and collecting over $9 million on defaulted loans. Experience working with foreclosure attorneys, title companies, realtors and 3rd party agencies and handling retention/liquidation

portfolios such as FHA, GNMA, FHLMC, VA, private investors, and mortgage owned. Trained agents on improving collection tactics; my team always exceeded the top 5% of departmental goals. Performance Excellence. Excelled within the Data Integrity & Audit department pertaining to new service transferred loans ensuring goals met at 100% on QC. Reviewed & conducted audits on various inquiries/problems related to data exceptions for securities and sales.

Skills SummaryProfessional Skills: NMLS (Nationwide Mortgage Licensing System) Federal Registration ID #: 735699Licensed Real Estate Agent License # 881322447, 10+ years in Management, 8+ years in Mortgages, 10+ years Training and creating policy / procedures for company policy manuals, 15+ years in Customer Service, & 10+ years in Collections/Loss Mitigations.

Accomplishments: Consistently commended by superiors for resolving customer situations quickly and courteously, Exceeded corporate target goals for customer satisfaction in consecutive months at Citi Mortgage, Recipient of Employee of the Month Award in 2010 at Citi Mortgage, Completed the Backlog Project for the Office of the Comptroller of the Currency (OCC) within the deadlines at Citi Mortgage,

Received Performance Excellence Award for Best in Data Integrity & Auditing with a 100% on QC at Citi Mortgage.Technical Skills: Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Publisher, Microsoft Office Outlook, Microsoft Office Live Meeting, Microsoft Office Communicator, Adobe Acrobat, Internet Explorer, Google Chrome, CACS, Rumba Production Mainframe, Citrix, DRI, FileNet Imaging System, Core Logic, Avaya/BRIA dialer phone systems, CMS Terminal Emulator, RTA, SharePoint Collaboration Tools for reporting, & Citrix System.