05_industry overview for utilities local government
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SAP World TourAP World Tour - Zagreb, 10. & 11. 09. 2008.agreb, 10. & 11. 09. 2008."BUSINESS AT THE SPEED OF CHANGE"BUSINESS AT THE SPEED OF CHANGE"
SAP Uti l i t i esSAP Uti l i t i es
forfor
L ocal Gover nmentL ocal Gover nmentErtanrtan YORGANCIORGANCIINDUSTRYDUSTRY PRINCIPALINCIPAL UTILITIESTILITIESSAP South East Europe & Middle East
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Overview of the Electric Municipality Market
SAP Utility Solution Overview
SAP Positioning for the Municipality Market
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Asset Value Chain (Supply)Generation, Transmission & Distribution Energy Value Chain (Demand)Process and Delivery
Consumer
Municipality
Settlement
Elec t r ic Munic ipa li ty Ecosyst em
Distribution
Generation
Transmission
Local Govnmt
Meter Operation
IOU/ISO/RTO
Large Munis
Large Munis
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Todays Agenda of the Ut i l i t i es Industry
Compl ianceEnergy Sourc es
De-Regulat ionGlobal izat ion
New Techno log iesPro f i tab i l i t y
Re l iab i l i t y & Safe tyEnergy Pol i t ic s
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In tegrat ion Chal lenges in the Ut i l i t ies Industry
Intra - Company
Heterogeneous System LandscapeNumerous 1:1 Interfaces
New Market Models
Inter - Company
Trading / Power
ExchangeCustomer
Other SupplierOther Disco
Generation Transco
Financials andHuman Resources
Customer Serviceand Billing
Outage Management
Forecasting
GIS Work Management
Energy Procurement /Portfolio Management /Trading
Technical AssetManagement
Operations Management
Meter Management
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From Point Solut ions t o Collaborat ion
Intra - Company
Business and Market Collaboration byIndustry Business Process Platform
Inter - Company
IndustryBusinessProcessPlatform
Meter Management
Energy Procurement /Portfolio Management /Trading
Work Management
Generation Transco
Trading / PowerExchange
Customer
Other SupplierOther Disco
Forecasting
GIS
Outage Management
Customer Serviceand Billing
Financials andHuman Resources
Technical AssetManagement
Operations Management
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Evolv ing Market Dynamic s
Customers have increasing choice in the market
Increased competition from deregulation hasforced traditional utilities to increasingly focusand manage customer satisfaction
Deregulated markets requires traditional utilities toengage with their customers and trading partners in
different ways
Separating retail from traditional verticallyintegrated utility
Management of trading partners
Complex billing and need for integratedcustomer care
Higher energy prices place risks on supply chainaround customer satisfaction and increased fuelcosts
EPAct 2005 has mandated states to look at time-of-use scenarios for demand management
Competitive Markets
Utilities have to adapt to new market dynamicswith a new mindset, processes and systemscapabilities
Utilities have to be able to offer new servicecapabilities to customers and partners while
continuously driving costs out of the business(for e.g., time-of-use information, electronic billpresentment and payment)
Increased need for information transparencyacross the enterprise to mitigate risks fromtrading partners in the marketplace
Mistakes made around customer relationshave resulted in large fines.
Utilities are now attempting rate increasesbased upon higher fuel costs for generationand operations.
Key Implications
The Key Question For Utilities: How can I create additional sourcesof economic added value while optimizing my core business?
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Tec hnology Dr ivers and Chal lenges
for Munic ipal i t ies
Challenges
Largely a regulated monopoly businesswith limited competitive market-basedcatalysts for change near term
Non-profit business model means publicopinion matters most
Aged electric infrastructure requiresupgrade
Aging workforce issues
Efficiently manage Meter to Cash
Security of supply and terrorism Threats
Drivers
Utilities ranked the linkage of IT investmentto improvements in profitability or productivityas the No. 1 catalyst for IT investment
Pervasive emphasis on technologyinvestment that will improve cost managementand/or generate cost savings
Receptive to: IT, BPO and industrialoutsourcing to reduce operating and capitalcosts
Geographic, asset/customer base businessand infrastructure expansion strategies
Leading business management initiative isCIS, followed by EBPP, remote access
technologies, and process control systemsupgrade
Strong uptake of mobile communications,Windows XP deployment, and call centerintegration planned during 2006
Cost management remains a leadingbusiness driver for utilities
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Internal Challenges
CustomerSatisfaction
Aging Workforce
High Energy Costs
Elect r ic Munic ipal i t y Organizat ional
Chal lenges
Setting and managing expectationsfor organizational execution acrossthe enterprise
Delivering against higher customerexpectations in an increasingly
demanding market
Optimizing use of assets and data to
drive quality up and costs down
Streamlining and managing costs,
specifically with higher fuel costsand an aging workforce
Managing Standard & Poors assetvaluation expectations
Leading to Difficulties in
Aging Assets
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Municipality Strategic Imperatives
Aggressively manage operating costs and process efficiency
Leverage newer technological capabilities to drive outexcess costs related to infrastructure and internal processes
Reduce TCO through vendor solution consolidation
Leveraging technology and providing outsourced solutions
for neighboring Utilities
Ancillary services for revenue growth by attracting businessand residential customers
WiFi internet access will be seen as good will forcommunity and helps build the infrastructure for AMR
Develop new innovative products and services driven bycustomer needs (e.g. mobile computing process, scheduleoptimization, real-time integration from the call center to thefield)
Leverage best practices from other industries to benchmarkand improve business operations
Each utility must pursue these strategic imperatives in waysappropriate to its unique strengths and market position.
Key St ra teg ic Imperat ives to address
chal lenges
Drive Innovation
Accelerate Growth
Reduce Costs
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Today Change is Too Cost ly and Slow for
U t i l i t i es
Complex , manual processes
Hard-w i red
Ente rpr ise System s
People as Human
Integrators
Purchaser Work Planner Accountant
SRM(Supplier)
SCM(internal)
ERP(internal)
EA M(internal)
SRM(Buyer)
SCM(Supplier)
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Appl icat ion Categor ies of IT Spend 2005 -
2009
Source: The 2005 Utility Enterprise Solutions Report, Energy CenSource: The 2005 Utility Enterprise Solutions Report, Energy Centraltral
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Overview of the Electric Municipality Market
SAP Utility Solution Overview
SAP Positioning for the Municipality Market
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Leadersh ip in th e Ut i l i t i es Indust ry
More than 1350 in t ernat iona l U t i l i t ies have dec ided for SAPsolut ions. . . 33 of the 50 worlds largest international energy groups
Utilities with 3.000 customers up to Utilities with 30.000,000 customers 500 million Utilities supply contracts billed (Electricity, Gas, Water)
SAP for Utilitiesranked No 1 in CRM& Billing (65% m-share) & EAM (Gartner &Utilipoint)
600 Utilities customers for Billing and and Customer Services
Largest single live installation with 17 Million supply contracts billed
400 EAM customers (250 T&D and 150 Powergen)
Used by all company roles (Generation, Transmission, Distribution, Meter Operation,Retail, Wholesale, Clearinghouse) and for all sectors (Electricity, Gas, Water. a.a.)
Custom ers expec t SAP to be a Thought Leader in Enterpr iseAppl icat ion Solu t ions for t he Ut i l i t ies Indus t ry
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SAP in t he Ut i l i t i es sec t or?
Comm i t ment and thought leadership
# Customers1.350
# Customers by Roles Electricity: 900 (66%) Gas: 350 (25%) Water: 380 (28%)
G+E+W: 100 (7%) G+E: 170 (12%) E+W / G+W: 130 (10%)
E only: 700 (50%) G only: 140 (10%) W only: 250 (18%)
# Customers by Region EMEA: 1.000 NA: 140 APJ: 100 LA: 100
# Customers by Application EAM: 600 IS-U: 540 EDM: 190 CRM: 160 SRM: 107 IDE: 50
# Customers by Size Large: 500+
Medium / Small: 800+
IS-U adressed contracts Energy: 360 million Energy Water: 50 million
EAM adressed MW 570.000 MW (1900 units a 300MW)
Share of Vallet by Size Energy: 94% (Large) 6% (Medium / Small)
Water: 80% (Large) 20% (Medium / Small)
Licensed Users Est 600.000
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SAP 2008 / Industry Overview for Utilities /Page 16
SAP Is t he Undisputed Leader In Ut i l i t ies
VendorQuadrant CMI
Source: CMI, analysis basedon product capabilities
for complete EAS functionality
Product Functionality
Industry
Presence
PSFT
OracleSiebel
SPL
Peace
Excelergy
Lodestar
MRO
0,0
25,0
50,0
75,0
100,0
0,00 25,00 50,00 75,00 100,00
Indus/SCT
SAP
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SAPs Comm it m ent t o t he Indust ry
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Overview of the Electric Municipality Market
SAP Utility Solution Overview
SAP Positioning for the Municipality Market
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SAP NetWeaver Business Platform
SCM
PLM
SRM CRM
HumanCapitalMgmt
Admin. & Operations
FinancialMgmt
SAP ERP
The Trans format ion Foundat ion for SAP for Ut i l i t ies
CompanyManagement
Supplier
Supply ChainPartner
Customer
CustomerRelationship
Management
Supply ChainCollaboration
SupplierRelationship
Management
Enterprise
Managementand Support
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High Level Business Process Model
Business Warehouse
Ent erpr ise Managem ent & Bus iness Suppor t
CRM & Bi l l ing Energy Capi t a lManagementEnterpr ise AssetManagement
Business WarehouseSAP for Ut i l i t ies
Plant Lifecycle Mgmt Plant Engineering & Construction
Plant Maintenance & Operations Decommissioning
Network Lifecycle Mgmt Grid Engineering & Construction
Grid Maintenance & Operations
Connections Management
Resource & Supplier Management Workforce Management
Procurement & Service of Spare
Parts
Inventory Management
Selling of Energy & Services Campaign Management Sales Management (Res./C&I) Account & Contact Mgmt
Sales Planning & Analysis Customer Service Mgmt Service Order Management Customer Service Processes Electronic Self Services Account & Contact Mgmt
Billing of Energy & Services Billin g (Residential / C&I) Billing of Unmetered Services Billing of Services
Customer Financials Mgmt Receivables & Collections Mgmt Reconciliation & Closing
Auditing Intercompany Data Exchange Change of Supplier Reconciliation & Settlement Grid usage Billing
Meter Operations Meter & Device Management
Consumption Data Collection Energy Capital Management Energy Data Management
Energy Ledger /
Energy Portfolio Management
Energy Trading
Analytics Financials Human CapitalManagement
CorporateServices
OperationsSupport
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Ut i l i t ies Solut ion Map 2008Suppliers&Partners CustomersGeneration Transmission/Distribu
tion
Meter Operation Energy Retail
Plant Engineering and ConstructionPlant Maintenance and Operations
Decommissioning
Grid Engineering and ConstructionGrid Maintenance and Operation
Connections Management
Meter&Device Management
Energy Data ManagementEnergy Ledger / Portfolio Management
Energy Trading
Campaign ManagementIC Marketing
Sales Management for Residential CustomersSales Management for Commercial and Industrial Customers
Account and Contact ManagementIntegrated Sales Planning and Analysis
Service Order Management with ERP BillingCustomer Service Processes
Service Contract and Entitlement ManagementComplaints and Returns Management
Electronic Customer ServicesAccount and Contact Management
Billing for Residential CustomersBilling for Commercial and Industrial Customers
Billing of Unmetered ServicesBilling of Services
Receivables and Collections ManagementReconciliation and Closing
Auditing
Change of SupplierReconciliation and Settlement
Payment Processing
Workforce Management
Procurement and Service of Spare Parts
Inventory Management
Consumption Data Collection
Network Lifecycle Management
Meter Operations
Energy Capital Management
Selling of Energy & Services
Customer Service Management
Billing of Energy & Services
Customer Financial Management
Collaborative Services & Intercompany Data Exchange
Resource & Supplier Management
Plant Lifecycle Management
Enterprise Management & Business Support
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Ut i l i t ies Solut ion Map 2008Suppliers&Partners
CustomersGeneration Transmission&Distrib
ution
Meter Operation Energy Retail
Plant Engineering and ConstructionPlant Maintenance and Operations
Decommissioning
Grid Engineering and ConstructionGrid Maintenance and Operation
Connections Management
Meter&Device Management
Energy Data ManagementEnergy Ledger / Portfolio Management
Energy Trading
Campaign ManagementIC Marketing
Sales Management for Residential CustomersSales Management for Commercial and Industrial Customers
Account and Contact ManagementIntegrated Sales Planning and Analysis
Service Order Management with ERP BillingCustomer Service Processes
Service Contract and Entitlement ManagementComplaints and Returns Management
Electronic Customer ServicesAccount and Contact Management
Billing for Residential CustomersBilling for Commercial and Industrial Customers
Billing of Unmetered ServicesBilling of Services
Receivables and Collections ManagementReconciliation and Closing
Auditing
Change of SupplierReconciliation and Settlement
Payment Processing
Workforce Management
Procurement and Service of Spare Parts
Inventory Management
Consumption Data Collection
Network Lifecycle Management
Meter Operations
Energy Capital Management
Selling of Energy & Services
Customer Service Management
Billing of Energy & Services
Customer Financial Management
Collaborative Services & Intercompany Data Exchange
Resource & Supplier Management
Plant Lifecycle Management
Processes for Enterpr ise Managem ent and Business Suppor t
Processes for Planing, Bui ld, Operat ionand Maintenance of Powe r P lantsProcesses for Planing, Bui ld,Operat ion and Maint enance ofTransmiss ion&Dis t r ibut ion Gr ids
Processes for t he Procurement of Assets , Mater ia l ,Spare Part s , Serv ices and Hum an ResourcesMeter/Device MgmtMeter Reading
Processes for the Col lect ion, Analys is , Aggregat ion and Combinat ion ofEnergy Dat a as the Basis for Market ing and Sales of Energy Produc ts,for Energy Trading and the Manageme nt of Energy Port fol iosProcesses of Market i ng and Salesof Energy Product s to Consumers
Customer Serv ice ProcessesReal t ive to the Ful f i l lmentof (Energy) Supply Contrc ats
Processes for Bi l l ing and Invoic ing ofSupply Cont ract s for Energy Products, Transmiss i on& Dis t r ibut io n Serv ices and re lated Anc i l lary Serv icesProcesses of (Mass) Acc ount s Rece ivablesand Credi t & Col lec t ion Serv ices
Interoperat ive Processes betw een the Market P layersaccord ing t o the ( local ) Market Rules
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Connect ionMgmtEnergyDataMgmt Bi l l ing
CustomerFinanc ialsMgmtPrem ise, Meter , Consum pt ion Data, Bi l l , Paym ent
BackOff iceProcesses
Custom er Serv ice Processes
Cust om er , Pr ices , Cont rac tMarke t ing Sales FrontOf f ice
ProcessesServ ice
W W WIVR
End-to-end-process
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Industry B usiness Proc ess Plat form
SAP provid es t he Indust ry Bus iness Proc ess Plat form to Design,Implement and Operate Nex t Genera t ion Ut i l it y Business App li ca t ions
Duet MobilePortal FormsProject Muse
SAP Net WeaverEnterpriseServicesRepository
OtherUtilityServiceProvider
SupplierISVUtilityExtension
Ut i l i t y xAppsby SAP
Ut i l i t y xAppsby Par tners
SAPUtilitiesExtensions IS-U
SAP GenericApplications
Enterpr i se Management& Business Support
EnterpriseAssetManagement
CustomerRelat ionshipManagement& B i l l i ngEnergyCapi ta lManagement
Meter
AMIBPO
Partner
Thin Client
HoldingPower
XchangeAP fo r U t i l i t i es App l i ca t ions
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Innovat ion AND Col laborat ion Plat form for
U t i l i t i es
Utility Web Services
Utility Best Practices
Scalable, Reliable, Reusable
Robust Implementation
AND
Process Innovation
Process Orchestration
Explore and Compose
Model based X-Apps
Enterpr ise Archi tec t Business Process Expert
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Business Proces s Plat f orm for Ut i l i t ies
(BPP4U)
ANDENTERPRISESERVICES REGISTRY
ES Workplac e
Publish
Enterprise SOAImplementation
Enterprise ServiceArchitecture viewmodeling
Navigation fromBusiness View toArchitecture View
SAPSolution Manager
Solution Manager
Navigation fromBusiness View toConfigurationView
Enterprise SOAComposition
Composi t ion Plat formSAP NetWeaverERP CRM EAM Billing ECM
ES Repository
Enterpr ise Archi tec t Business Process Expert
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Comprehensive Solut i ons for Ut i l i t ies
Industry Packages
Included items
Generic building blocks Industry specific options
Technical Asset Managementfor Utilities
Advanced Manufacturing Demand & Supply Planning
Mobile Asset Management for Utilities GIS Business Connector
Resource and SupplierManagement for Utilities
Supplier Relationship Management -
Energy Data Management for
Utilities -
Device Management Meter Reading Management Energy Data Management
Customer Relationship & Billingfor Utilities
CRM Foundation Marketing Sales Management Service Management Customer Service & Aftersales
Support
Campaign Management for Utilities Sales Management for Residential
Customers Sales Management for C&I Customers Service Management for Utilities Billing for Utilities
Customer FinancialManagement for Utilities
-
Contract Accounting for Utilities Credit & Collections Management Utility Customer eServices
Collaborative ServicesManagement for Utilities
- Collaborative Services & Intercompany
Data Exchange
S
APf
orUtilities
SAP xApps
SAP xApp Resource and Program Management
SAP xApp Emission Management
SAP xApp Mergers and Acquisitions
SAP xMII (Real-Time Asset Monitoring)
SAP xApp Automated Meter Management
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SAP undisputed leader in Ut i l i t ies
Why SAP ?SAP undisputed leader in Utilities (solution proven during 25 years)
78% of Fortune 500 Utilities companies run SAP
SAP Utilities bills approx. 600 Million contracts
1350 Utilities customers run SAP
SAP market share in Utilities is over 60% vs Top 8 competitors
SAP developed the SW framework to handle the deregulation requirements
SAP contributes to Utilities business transformation as a trusted advisor
SAP best completeness solution against best of breed or business suitesSAP Netweaver (NW) is SAP Service Oriented flexible technology platform
handling Utilities Business Process
SAP is member of the Advisory Council of European Commission for Electricity ofthe future
SAP targets to become #1 of the SME market
...SAP undisputed leader , 1020 c ustom ers , bi l l ing o f 450Mi l l ion c ont rac t s , 60% mark et share (peers)
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Copyr ight 2007 SAP AG. Al le Rec ht e
vorbehal ten
Weitergabe und Vervielfltigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrckliche schriftliche Genehmigung durchSAP AG nicht gestattet. In dieser Publikation enthaltene Informationen knnen ohne vorherige Ankndigung gendert werden.
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IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, System i, System i5, System p, System p5,System x, System z, System z9, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix, i5/OS, POWER, POWER5, POWER5+, OpenPower und PowerPC sind Marken odereingetragene Marken der IBM Corporation.
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auch immer, nur mit ausdrcklicher schriftlicher Genehmigung durch SAP AG gestattet.
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