07_gsn company introduction_alex li

1

Company Introduction

• WFOE founded in 1996• Eight branches• Eight foreign experts and over 2,200 staff• Chinese PM qualification level II • Over 100 properties under management• Registered capital of US$ 850,000

• ISO 9001:2008-certified

2

Who we are

Benxi

Nanjing

Tianjin

Beijing

Shenyang

ShanghaiSuzhou

Hangzhou

3

References

4

References

5

References

6

Mission Statement

• GSN offers its clients services for all aspects of their building’s lifecycle

• GSN will always be ahead of its competitors by constantly innovating operational service procedures

• GSN achieves highest quality in operations by standardizing quality management and reporting activities, but also adapting to individual client’s needs

• GSN organizes its management in centers of competence and outlines every detail of operations in SOPs

• GSN continuously optimizes and benchmarks its operation and management

• GSN is flexible in client’s staff requirements and consistent in training activities by employing all employees in-house

7

Lifecycle Approach

• Facility Management

• Demolition• Upgrading

• Commissioning• Cleaning• Security

• BMS Design• Layout• Energy

concepts

Planning Construction

Redevelopment Operation

8

Training

QM

Operations

• Standardized job task cards & client specific step-by-step operation manuals

• Checklist-based quality reporting• Standardized training schedules & materials

SOP-based Operations

9

Training

Plan • Make a plan of which sites will be checked

• Review former site checks• Review customer complaints

Quality Check• Do site check with PM

• Check if former improvements have been implemented

• Note new improvement ideas

Report Result• Meet client contact person

to report quality check result• Collect clients ideas

Prepare Training • Forward all results to

internal trainer• Prepare training content

• Prepare staff

Training• Proceed training following

former weeks quality check results

• Fill in training records and attendance list

Training Report • Send training report to

client• Send attendance list to

client

Training System

10

EHS

• Environment– Modern eco-friendly detergent– Sustainable development model

• Safety– SOPs based staff training & tasks operation– MSDS instruction

• Health– PPE management – Staff health follow up – Emergency and first aid

Environment

Safety

Health

11

Quality Management

• Standardized QM procedures detailed in SOPs• Experience in custom-tailoring for client

requirements• 5S approach to operational quality

12

Continuous Improvement Plan

ManagementStaffTechnology

• Technology

– Adapting to continuous growth and demands of clients

• Management

– Improving and benchmarking of on-site and off-site management personnel

• Staff

– Multimedia training methods

– Custom-tailored client solutions

– SOPs

13

Integrated Facility Management

Cleaning Security Maintenance Support Gardening

Service Areas

• Operational synergies through shared resources• Economic advantages through bundling• Management improvements due to single-point of contact

14

HQ

CoC Security & Fire Safety CoC Cleaning CoC Maintenance

& Technical CoC Support CoC Gardening

Center of Competence Organization

• Pooling of knowledge and experience through CoC organization• Access to latest operational technology and market research• Consistent operational quality in all properties serviced

15

• Regular trainings organized by CoC Security & Fire Safety• SOP structured operations and quality management• Fire Safety & Security audits by Head of CoC

Access Control Patrol Services CCTV / Monitoring Room 24/7 Interior, Exterior

Guards Emergency Response Parking Space Management

Security & Fire Safety Service

Armin LieblerHead of CoC Security & Fire

Safety

16

Cleaning Service

Construction Site Cleaning Office & Workshop Cleaning Inside Yellow Line Cleaning Carpet Cleaning Façade/Window Cleaning Waste Disposal

Roger PhilippHead of CoC Cleaning

• Advanced modern equipment and materials• SOP based cleaning operations and training• Regular reporting and quality management

17

Commissioning Equipment Operations Warranty Support Preventive Lifecycle

Prolonging Maintenance Repair Works Energy Optimization

Benoit SassinHead of CoC Maintenance

• International regulations and manufacturer manuals based services (VDMA)

• Monitoring and reporting software (bluebee)• SOPs based operation and reporting

Maintenance & Technical Service

18

• Multilingual service staff (e.g. French, Arabic, German)

• SOPs based staff training and tasks operation • Client requests documented and tracked by helpdesk

software (Web Help Desk)

Front Desk & Reception Concierge Cashier Shuttle Bus Switchboard Operator Mail DeliveryMeeting Room Service

Support Service

Samuel FinnertyHead of CoC Support

Service

19

• SOPs based staff training and tasks operation • State-of-the-art equipment and tools provided • Integrate structured snow and ice removal

Watering Fertilizing Mowing Pest Control Indoor Plant MaintenanceWinter Services

Gardening Service

Roger PhilippHead of CoC Gardening

20

• GSN offers services for the entire lifecycle of its clients’ buildings, starting from planning to construction and extending into operations and redevelopment phases

• GSN is offering an international standard of equipment and materials to its clients. GSN is constantly innovating and benchmarking on all levels of operations

• GSN has unique organizational concepts, ranging from a centralized CoC organization to the use of SOPs for operation, training and quality management

• GSN employs all staff in-house, leading to a higher flexibility in operations and consistency in training and quality management

• GSN provides all services at highly competitive management fees

Your Benefits

We would be glad to build a

successful partnership with you !

HQ/SHANGHAI

Room 5B, Hongqiao Central Tower631 Jinzhong Road, Changning DistrictShanghai 200335, China Phone: (+86 21) 6268 5941Fax: (+86 21) 6268 5942

BEIJING Room 1901, Tower A, Ocean Express66 Xiaguangli, Chaoyang DistrictBeijing 100027, China Phone: (+86 10) 5129 0111Fax: (+86 10) 5129 0112

SUZHOU Room 1603, Youngor International Center, New Future Garden Building 21, 535 Shenhu Road, SIP, Wuzhong District Suzhou 215000, China Phone: (+86 512) 6593 6823Fax: (+86 512) 6593 6833

SHENYANG Room 2503, Lianying Property Building1 South Nanjing Street, Heping DistrictShenyang 110001, China

Phone: (+86 24) 6264 0977Fax: (+86 21) 6264 0966

HANGZHOU Room 1108, Qianlong Building1786 Jianghan Road, Binjiang DistrictHangzhou 310018, China Phone: (+86 0571) 8716 5120Fax: (+86 0571) 8716 5110