1

Company Introduction

• WFOE founded in 1996• Eight branches• Eight foreign experts and over 2,200 staff• Chinese PM qualification level II • Over 100 properties under management• Registered capital of US$ 850,000

• ISO 9001:2008-certified

2

Who we are

Benxi

Nanjing

Tianjin

Beijing

Shenyang

ShanghaiSuzhou

Hangzhou

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References

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References

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References

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Mission Statement

• GSN offers its clients services for all aspects of their building’s lifecycle

• GSN will always be ahead of its competitors by constantly innovating operational service procedures

• GSN achieves highest quality in operations by standardizing quality management and reporting activities, but also adapting to individual client’s needs

• GSN organizes its management in centers of competence and outlines every detail of operations in SOPs

• GSN continuously optimizes and benchmarks its operation and management

• GSN is flexible in client’s staff requirements and consistent in training activities by employing all employees in-house

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Lifecycle Approach

• Facility Management

• Demolition• Upgrading

• Commissioning• Cleaning• Security

• BMS Design• Layout• Energy

concepts

Planning Construction

Redevelopment Operation

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Training

QM

Operations

• Standardized job task cards & client specific step-by-step operation manuals

• Checklist-based quality reporting• Standardized training schedules & materials

SOP-based Operations

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Training

Plan • Make a plan of which sites will be checked

• Review former site checks• Review customer complaints

Quality Check• Do site check with PM

• Check if former improvements have been implemented

• Note new improvement ideas

Report Result• Meet client contact person

to report quality check result• Collect clients ideas

Prepare Training • Forward all results to

internal trainer• Prepare training content

• Prepare staff

Training• Proceed training following

former weeks quality check results

• Fill in training records and attendance list

Training Report • Send training report to

client• Send attendance list to

client

Training System

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EHS

• Environment– Modern eco-friendly detergent– Sustainable development model

• Safety– SOPs based staff training & tasks operation– MSDS instruction

• Health– PPE management – Staff health follow up – Emergency and first aid

Environment

Safety

Health

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Quality Management

• Standardized QM procedures detailed in SOPs• Experience in custom-tailoring for client

requirements• 5S approach to operational quality

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Continuous Improvement Plan

ManagementStaffTechnology

• Technology

– Adapting to continuous growth and demands of clients

• Management

– Improving and benchmarking of on-site and off-site management personnel

• Staff

– Multimedia training methods

– Custom-tailored client solutions

– SOPs

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Integrated Facility Management

Cleaning Security Maintenance Support Gardening

Service Areas

• Operational synergies through shared resources• Economic advantages through bundling• Management improvements due to single-point of contact

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HQ

CoC Security & Fire Safety CoC Cleaning CoC Maintenance

& Technical CoC Support CoC Gardening

Center of Competence Organization

• Pooling of knowledge and experience through CoC organization• Access to latest operational technology and market research• Consistent operational quality in all properties serviced

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• Regular trainings organized by CoC Security & Fire Safety• SOP structured operations and quality management• Fire Safety & Security audits by Head of CoC

Access Control Patrol Services CCTV / Monitoring Room 24/7 Interior, Exterior

Guards Emergency Response Parking Space Management

Security & Fire Safety Service

Armin LieblerHead of CoC Security & Fire

Safety

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Cleaning Service

Construction Site Cleaning Office & Workshop Cleaning Inside Yellow Line Cleaning Carpet Cleaning Façade/Window Cleaning Waste Disposal

Roger PhilippHead of CoC Cleaning

• Advanced modern equipment and materials• SOP based cleaning operations and training• Regular reporting and quality management

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Commissioning Equipment Operations Warranty Support Preventive Lifecycle

Prolonging Maintenance Repair Works Energy Optimization

Benoit SassinHead of CoC Maintenance

• International regulations and manufacturer manuals based services (VDMA)

• Monitoring and reporting software (bluebee)• SOPs based operation and reporting

Maintenance & Technical Service

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• Multilingual service staff (e.g. French, Arabic, German)

• SOPs based staff training and tasks operation • Client requests documented and tracked by helpdesk

software (Web Help Desk)

Front Desk & Reception Concierge Cashier Shuttle Bus Switchboard Operator Mail DeliveryMeeting Room Service

Support Service

Samuel FinnertyHead of CoC Support

Service

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• SOPs based staff training and tasks operation • State-of-the-art equipment and tools provided • Integrate structured snow and ice removal

Watering Fertilizing Mowing Pest Control Indoor Plant MaintenanceWinter Services

Gardening Service

Roger PhilippHead of CoC Gardening

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• GSN offers services for the entire lifecycle of its clients’ buildings, starting from planning to construction and extending into operations and redevelopment phases

• GSN is offering an international standard of equipment and materials to its clients. GSN is constantly innovating and benchmarking on all levels of operations

• GSN has unique organizational concepts, ranging from a centralized CoC organization to the use of SOPs for operation, training and quality management

• GSN employs all staff in-house, leading to a higher flexibility in operations and consistency in training and quality management

• GSN provides all services at highly competitive management fees

Your Benefits

We would be glad to build a

successful partnership with you !

HQ/SHANGHAI

Room 5B, Hongqiao Central Tower631 Jinzhong Road, Changning DistrictShanghai 200335, China Phone: (+86 21) 6268 5941Fax: (+86 21) 6268 5942

BEIJING Room 1901, Tower A, Ocean Express66 Xiaguangli, Chaoyang DistrictBeijing 100027, China Phone: (+86 10) 5129 0111Fax: (+86 10) 5129 0112

SUZHOU Room 1603, Youngor International Center, New Future Garden Building 21, 535 Shenhu Road, SIP, Wuzhong District Suzhou 215000, China Phone: (+86 512) 6593 6823Fax: (+86 512) 6593 6833

SHENYANG Room 2503, Lianying Property Building1 South Nanjing Street, Heping DistrictShenyang 110001, China

Phone: (+86 24) 6264 0977Fax: (+86 21) 6264 0966

HANGZHOU Room 1108, Qianlong Building1786 Jianghan Road, Binjiang DistrictHangzhou 310018, China Phone: (+86 0571) 8716 5120Fax: (+86 0571) 8716 5110