1. hardware! software! - university of south carolina · backup*systems emc datadomain...
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The University Technology Services (UTS) Product Support Roadmap provides lifecycle information for products supported by UTS. This roadmap is a guide for the planning, implementing, supporting, and retiring of information technology. The roadmap consists of five areas:
1. Hardware 2. Software 3. Systems/Applications 4. Software Operating Systems 5. Business Standards
For assistance with the roadmap, contact the UTS Service Desk at (803) 777-‐1800, Monday-‐Friday from 8 a.m. until 6 p.m.
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 1 of 13 2/3/12
Device Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
Backup Systems EMC Data domain Vendor Specific DCO c c c c
Backup Systems IBM -‐ LTO3 Vendor Specific DCO t t
CATV Infrastructure VariousCI standards: Hybrid Fiber Coax (HFC)
UTS Functional Support COMM INF c c c
Desktop/Laptop Apple VariousUTS Service Desk-‐Best Effort DCO c c c c
Desktop/Laptop Dell Various Vendor Specific DCO c c c c
eReaders Various Nook, Kindle, KnoUTS Service Desk-‐Best Effort DCO
LAN Various IP4UTS Functional Support COMM INF c t
Mainframe IBM z09 Vendor Specific DCO t t t
Optical Image Storage IBM Vendor Specific DCO
PBX VariousSession Initiation Protocol (SIP)
UTS Functional Support COMM INF c c c c
SAN Storage Enterprise EMC VMAX Vendor Specific DCO c c c c
SAN Storage Enterprise Hitachi 9980/AMS/USP Vendor Specific DCO c c c c
HARDWARE
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 2 of 13 2/3/12
Device Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
HARDWARE
Servers Dell Various Vendor Specific DCO c c c c
Servers IBM Various Vendor Specific DCO t
Smart Phones Various Email, calendar onlyUTS Service Desk-‐Best Effort DCO
Tablet VariousConvertible tablet PC & iPad
UTS Service Desk-‐Best Effort DCO
WAN Various EthernetUTS Functional Support COMM INF c c t
Wi-‐Fi Various 802.11nUTS Functional Support COMM INF c c t
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 3 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
Active Directory Microsoft Vendor Specific EA c c
Adobe Connect AdobeWeb Meeting Version 8
UTS Functional Support MEDIA SVCS w
Adobe Connect Adobe Site license/free to users
UTS Functional Support MEDIA SVCS c c c c
Adobe Presenter Adobe Reduced cost to usersUTS Functional Support TTS c c c c
ArcInfo Esri EA MappingUTS Functional Support EA
Banner Enterprise Data Warehouse (EDW) SunGard HE In progress
UTS Functional Support EA
Banner Operational Data Store (ODS) SunGard HE In progress
UTS Functional Support EA
BDMS SunGard HE Part of OneCarolinaUTS Functional Support EA
Browser MicrosoftInternet Explorer version 6 Vendor Specific DCO c c c c
Browser MicrosoftInternet Explorer version 7 Vendor Specific DCO c c t
Browser MicrosoftInternet Explorer version 8 Vendor Specific DCO c c c c
Camtasia Studio TechsmithWindows -‐ Version 7.1; Mac -‐ Version 2
UTS Service Desk-‐Best Effort TTS c c c c
SYSTEMS/APPLICATIONS
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 4 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SYSTEMS/APPLICATIONS
CAS VariousEnterprise authentication Vendor Specific EA c c
CBORD CS Gold Carolina Card CBORD Version 6.0.6UTS Functional Support EA
Class Climate ScantronOnline survey/course evaluations
UTS Functional Support EA
Clicker System iClickerB2 not currently installed
UTS Service Desk-‐Best Effort TTS
Clicker System Turning Technologies B2 Version 3.1UTS Functional Support TTS
CommVault CommVault Version 9 Vendor Specific DCO t
Course Merge Global Synergies B2 Version 5.0.6UTS Functional Support TTS
Course Tools NBC Learn NBCEvaluation only through 8/2011
UTS Functional Support TTS
Data Warehouse CognosStandard reporting tool
UTS Functional Support EA
Digital Signage Cisco Version 5.2UTS Functional Support COMM INF c c c
DNS Open Source PowerDNS Vendor Specific DCO c c c c
Elluminate BlackboardUTS Service Desk-‐Best Effort MEDIA SVCS w w
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 5 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SYSTEMS/APPLICATIONS
EMAS Education Systems Inc Version 9.073UTS Functional Support EA
End Point Managemet BigFix/IBM Version 8.1 Vendor Specific DCO c c c c
Flip Video Various Video storage/ versions vary
UTS Service Desk-‐Best Effort TTS
fsaAtlas SunGard HE Version 7.6UTS Functional Support EA
IMS Billing UTS MainframeUTS Functional Support BUS OFC
Jing TechsmithFree-‐Up to 5 minute video
UTS Service Desk-‐Best Effort TTS c c c c
Jing Techsmith
Paid-‐Inclusion of webcam and creation of MP4
UTS Service Desk-‐Best Effort TTS c c c c
LogMeIn LogMeIn Version 7 Vendor Specific DCO c c c c
Luminis SunGard HETBD: portal for Banner
UTS Functional Support EA
McAfee McAfee Vendor Specific DCO t
Media iTunes U Open Systems Vendor Specific MEDIA SVCS
Microsoft Office Suite Microsoft Office 2007 Vendor Specific DCO c c c c
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 6 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SYSTEMS/APPLICATIONS
Microsoft Office Suite Microsoft Office 2010 Vendor Specific DCO c c c c
Microsoft Office Suite Microsoft Office 2011 -‐ Mac Vendor Specific DCO c c c c
Microsoft SharePoint Microsoft 2007UTS Functional Support EA
Microsoft SharePoint Microsoft 2010UTS Functional Support EA
Mobile Learn LMS Mobile applicationUTS Functional Support TTS
Monitoring Tools What's Up Gold Version 15 Vendor Specific DCO c c c c
Mr. Bill UTSMicrosoft Access 2003
UTS Functional Support BUS OFC
OmniUpdateNew Content Management System
Web Meeting Version 8
UTS Functional Support EA
Oracle OracleVersion 11g targeted standard
UTS Service Desk-‐Best Effort EA t w
Oracle Enterprise Manager OracleData/database management
UTS Functional Support EA
Oracle Warehouse Builder OracleData/database management
UTS Functional Support EA
Orion SolarwindsNetwork performance monitor
UTS Functional Support COMM INF c c c c
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 7 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SYSTEMS/APPLICATIONS
Outcomes Blackboard
Building Block-‐assessment tool; College of Education-‐ high interest Vendor Specific EA
Parking USCUTS Functional Support EA
Pinnacle Paetec Version 5.4.11UTS Functional Support BUS OFC
SAS StatisticalResearch/assessment tools
UTS Functional Support TTS C C C C
Shibboleth Open SourceFederated authentication Vendor Specific EA c c c
Speede GXS Version 6.4UTS Functional Support EA
SPSS StatisticalResearch/assessment tools
UTS Service Desk-‐Best Effort TTS C C C C
Sun/LDAP OracleEnterprise authentication Vendor Specific EA
Trend Micro Trend Micro Version 10 SP 1 Vendor Specific DCO
UC4 CA
Cross platform job scheduler for OneCarolina
UTS Functional Support EA
UTS Tracker UTS Asset trackingUTS Functional Support BUS OFC
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 8 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SYSTEMS/APPLICATIONS
Web, Tests, Gradebook, Content McGraw-‐Hill Email, calendar only
UTS Functional Support TTS
Wimba BlackboardUTS Service Desk-‐Best Effort MEDIA SVCS
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 9 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
.net; ASP; C++; C#; WebDev Microsoft specific VariousUTS Service Desk-‐Best Effort EA
Apache Apache Foundation PreferredUTS Functional Support EA
COBOL Programming Language Various
IMS and DB2 databases; to be phased out with mainframe shut-‐down
UTS Functional Support EA
CSS; HTML.4; HTML.5; PHP; Groovy on Grails; Flash; Spring Open Source
Standard systems support tools
UTS Service Desk-‐Best Effort EA
Eclipse Open Source
Integrated development environment for Java and other languages Vendor Specific EA
Enterprise-‐wide sensitive data finding software Various To be determined
UTS Service Desk-‐Best Effort INFO SEC wat wat
Enterprise-‐wide whole disk encryption for "high-‐risk" systems Various To be determined
UTS Service Desk-‐Best Effort INFO SEC wat wat
IIS MicrosoftCurrent position: optional
UTS Service Desk-‐Best Effort EA
Intrusion detection/ prevention service Various To be determined
UTS Service Desk-‐Best Effort INFO SEC wat wat
JavaScript Open Source
Primarily for web scripting, especially for ServiceNow customization Vendor Specific EA
SOFTWARE
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 10 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SOFTWARE
Jira AtlassianDevelopment management tool Vendor Specific EA
jQuery Open Source Version 1.7.1 Vendor Specific EA
LifeRay Liferay Inc.Possible fall back to Luminus -‐ TBD
UTS Service Desk-‐Best Effort EA
Linux Shell Scripting Red Hat (et al)
Lightweight Linux administration scripting Vendor Specific EA
Mobile security device software Various To be determinedUTS Service Desk-‐Best Effort INFO SEC wat wat
My SQL OracleUsed for some PHP applications Vendor Specific EA t
Nessus TenableVulnerability scanning software
UTS Functional Support INFO SEC tr tr tr tr
Oracle Oracle
Version 11g migrating to latest releases with application support Vendor Specific EA
Perl Scripting Perl
Heavyweight Linux administration scripting Vendor Specific EA
PostgreSQL PostgresUsed for some prototyping Vendor Specific EA
PowerShell Scripting Microsoft
Windows system administration scripting Vendor Specific EA
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 11 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
SOFTWARE
Safe Connect Impulse Network Access Control (NAC)
UTS Service Desk-‐Best Effort COMM INF wa
Secure file transfer service Various To be determinedUTS Service Desk-‐Best Effort INFO SEC wat wa
SQL Server Microsoft Email, calendar only Vendor Specific EA
Subversion Open SourceSoftware repository and version control Vendor Specific EA
VBScript Microsoft N/A Vendor Specific EA
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 12 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016
Server OS Microsoft Windows Server 2003 Vendor Specific DCO c c c t
Server OS MicrosoftWindows Server 2008 R2 Vendor Specific DCO c c c c
Server OS RedHat Red Hat 4.8 Vendor Specific DCO t
Server OS RedHat Red Hat 5.5 Vendor Specific DCO c c c c
Server OS RedHat Red Hat 5.6 Vendor Specific DCO c c c c
Desktop OS Apple OS X 10.4 Vendor Specific DCO
Desktop OS Apple OS X 10.5 Vendor Specific DCO
Desktop OS Apple OS X 10.6 Vendor Specific DCO c t
Desktop OS Apple OS X 10.7 Vendor Specific DCO c c
Desktop OS Microsoft Windows 7 Vendor Specific DCO c c c c
Desktop OS Microsoft Windows XP Vendor Specific DCO c c t
SOFTWARE O/S
UTS Product Support Roadmap
Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 13 of 13 2/3/12
Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016Business Analysis Body of Knowledge Version 2 BABOK Future standards Vendor Specific PMO w
PMI Project Management Body of Knowledge (4th Edition) PMI Current standards Vendor Specific PMO
BUSINESS STANDARDS
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