1 tmc 33 year old publishing and trade show company first magazine in contact center and voip...

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TMC

33 Year Old Publishing And Trade Show Company

First Magazine in Contact Center and VoIP Space

TMCnet: Top 4,500 Sites in World

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Communications

The Future Of

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Can’t Live Without it

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Is Stressful

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Office Phone

VoIP

Cell Phone

Home Phone

Voice Contact

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Office Phone

VoIP

Cell Phone

Home Phone

Secretary

Voice Contact

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Office E-mail

SMS

Gmail IM

Secretary

E-mail Contact

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Boss Calls

Chicken or Fish

Lose Customer Take Call

Customer

Typical Situation

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Mass Confusion

VoIP

Productivity Boosting

Converged Applications

Communications Software

Mobility Solutions

Real-Time Communications

This Won’t Solve Anything

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To Get

These Pesky

ARROWS!!!!! Rid Of

We Need

What Are We Doing?

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Company

SupplierComponent Maker

Customer

ManufacturingJust In Time

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Take Boss Call

Boss

Customer Customer Call

Friend

CommunicationsJust In Time

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Is Really

We Purchase

Technology! The Real Reason

This Term

CommunicationsJust In Time

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Technology Changes

Solutions Last

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Your Future is VoIP

What is it? Regular Voice

Voice over IP

Voice

VoiceVoiceVoiceVoice

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Where Did it Come From?

Hobbyist Toy

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The Terms

Internet Telephony IP: Internet Protocol IP Telephony VoIP: Not Really Fax or Video

But Doesn’t Matter

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Obvious Benefit: Cost Savings

Consumers Enterprise Service Providers Contact Centers

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Contact Centers

Remote Agents Distributed Contact Centers Offshoring – Indirect Cost

Savings Single Wire – Easier

Management Knowledge Workers

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Other Benefits?

Presence Less Equipment Browser-Based Phones

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IP Telephony is Telephony

Now the Safe Choice Everything Else is Legacy Even Wireless Providers

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How Does Business Benefit?

Seamless Connectivity Virtual Enterprise Easy Video New Services More Flexibility Wireless Benefits – Soft Client

or Phone Dual-Mode Phones

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Hosting Becomes Easy

Reduces Capital Expenditures Ensures Competition VoIP Allows Workers and Host

to be Anywhere – Saves $ Allows Distributed Contact

Center and Flexible Business Growth

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Standards

H.323 – Video SIP

– Intelligent Endpoints– Can Register Dynamically Like E-

mail– Signaling and Media Paths are

Independent– Presence Built in

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Where Do I Start?

Every New Technology Has Important Nuances

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Heed Warning Signs

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Heed Warning Signs

Bandwidth IssuesSecurityQoSFind Solid Vendors

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One Step at a Time

You Can Migrate To IP Start With Workgroups Soft Clients Not All Or Nothing

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Where Are We Headed?

Incredibly Flexible Communications– Find Me – Follow Me

WiFi Telephony – Video Instant Collaboration Ambient Telephony Person Not Device Presence Genius

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Presence Genius

Do I Know You? DND Polite Rejection Minimize Interruption

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The End

– Thank You For Attending And Listening And – Thank You Interactive Intelligence/Vonexus For

Inviting Me!

– WWW.TMCNET.COM

– Blog: tehrani.com

» Rich Tehrani» President» TMC» rich@tmcnet.com