10 customer expectations you can't afford to ignore

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10 Customer Expectations You Can’t Afford to Ignore

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Insight from Brad Cleveland’s Call Center Management on Fast Forward

What does it take to meet customer expectations today? According to Brad Cleveland,

customers have 10 key expectations………

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1. Be Accessible

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2. Treat Me Courteously

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3. Be Responsive

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4. Do What I Ask Promptly

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5. Provide Well Trained & Informed Employees

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6. Tell Me What to Expect

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7. Keep Promises

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8. Do It Right the First Time

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9. Follow-Up

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Be Socially and Ethically Responsible

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Looking for more tips on delivering winning customer experiences? Watch this free

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