10 secrets of a volunteer leader
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©2012 Hight Performance Group, Inc.
10 Secrets of a Volunteer Leader
Presented by Cathi Hight
10 Secrets of a Volunteer Leader 1
Overview of Session In this session, we’ll explore:
The need for outsourcing leadership roles How effective volunteer leaders build
successful teams The challenges of being a volunteer leader Characteristics of successful volunteer leaders The 10 secrets of being a successful volunteer
leader What makes volunteer leaders successful
10 Secrets of a Volunteer Leader 2©2012 Hight Performance Group,
Inc.
The Need to Outsource Leadership Roles Staff resources are limited Program of work has to be executed We count on volunteer leaders to
Serve on our Board of Directors Act as council and committee chairs Coordinate events and activities Help with special projects and task forces
10 Secrets of a Volunteer Leader 3©2012 Hight Performance Group,
Inc.
How Effective Leaders Build Successful Teams They understand and communicate the
importance of our mission and goals They help to develop a succession plan They mentor new leaders and model
preferred characteristics They develop great teams They manage and produce results
10 Secrets of a Volunteer Leader 4©2012 Hight Performance Group,
Inc.
The Challenges of Being a Volunteer Leader Managing employees vs. volunteers The constraints of volunteer
leadership Knowing what’s in it for me? Understanding volunteer motivation
10 Secrets of a Volunteer Leader 5©2012 Hight Performance Group,
Inc.
Managing Employees vs. Volunteers Differences:
Volunteers are not paid to work—they receive motivational paychecks
Volunteers have a full-time job in addition to working for us
We can only enroll them in tasks they are willing to do or have time for
Accountability is harder to enforce
Similarities: Motivated by same
reasons to perform Want to feel
appreciated for their investments (time)
Respond positively to effective leadership
Need to know WIIFM
10 Secrets of a Volunteer Leader 6©2012 Hight Performance Group,
Inc.
The Constraints of Volunteer Leadership Limited time to lead or manage
volunteers Don’t always get to choose
volunteer team members Have full responsibility and limited
authority
10 Secrets of a Volunteer Leader 7©2012 Hight Performance Group,
Inc.
Knowing What’s In It For Me? Need to understand why you accept
specific leadership roles Should visualize end results or
outcomes for the team and for you Recognize what motivates you to lead Identify what resources and support
are available for you to be successful10 Secrets of a Volunteer
Leader 8©2012 Hight Performance Group, Inc.
Understanding Volunteer Motivation Recognize three psychological areas of
needs: achievement, affiliation and power **
Volunteers are motivated by specific aspects of these areas
Not all volunteers are motivated by the same aspects
Leaders should take time to understand what motivates individual volunteers
10 Secrets of a Volunteer Leader 9©2012 Hight Performance Group,
Inc.
©2012 Hight Performance Group, Inc.
Open DIALogue:Share your insights
What are other challenges you see for
volunteer leaders?
10 Secrets of a Volunteer Leader 10
Characteristics of Successful Volunteer Leaders Experience in leading groups or teams Good interpersonal and communication skills Enrolls others in the vision and goals Coaches and mentors to bring out the best
in others Respected among their peers Organized and disciplined (they plan, follow
through and things don’t fall through the cracks)
10 Secrets of a Volunteer Leader 11©2012 Hight Performance Group,
Inc.
The 10 Secrets of Successful Volunteer Leaders1. Enroll others in the
vision2. Goals without
strategies create failure
3. People never argue with their own data
4. Listen to underlying messages
5. Understand what makes people tick
6. Share the power7. Delegate and manage
the process, not the people
8. Take time to celebrate accomplishments
9. Learn from the past10. Maintain your
personal balance
10 Secrets of a Volunteer Leader 12©2012 Hight Performance Group,
Inc.
Sharing Secrets (lessons learned) Enroll others in the vision
Paint the end result for the team Create a common destination Enroll—help others to buy, rather than sell—or tell
people what to do When possible, let the team design the vision
“Leadership is the art of mobilizing others to want to struggle for shared aspiration.” –Kouzes and Posner
10 Secrets of a Volunteer Leader 13©2012 Hight Performance Group,
Inc.
Sharing Secrets (lessons learned) Goals without strategies
create failure Don’t assume that
goals have game plans Without a map,
everything is harder and takes longer
Help team members define how to achieve goals, anticipate challenges and create contingency plans
People never argue with their own data Perception is reality Solicit feedback, ideas
and solutions Use collected data—
it’s always right in the contributor’s eyes
Create ownership to share the credit when things are successful and the blame when they aren’t
10 Secrets of a Volunteer Leader 14©2012 Hight Performance Group,
Inc.
Sharing Secrets (lessons learned) Listen to underlying
messages Team members tell us
the truth; and we don’t always listen
Listen for limited time or skills
Match team members to the right roles, responsibilities and limitations
Don’t set up a team member, you or the organization to fail
Understand what makes people “tick” Team members are
motivated by different needs
Take time to learn about their expectations and the best way to motivate them
Remember: WIIFM People love to serve
under leaders who have a special gift of understanding others
10 Secrets of a Volunteer Leader 15©2012 Hight Performance Group,
Inc.
Sharing Secrets (lessons learned) Share the power
The best use of power is to share it with others
A true leader understands there is more power in a team than in one person
Sharing leadership roles and enhancing skills in others helps develop succession-planning
Delegate and manage the process, not the people Delegation is an art--the
ability to match roles and tasks with skill sets
Let go of absolute control and develop trust
Provide a process for communicating status
Define expectations, roles and timelines
Provide support and oversight
10 Secrets of a Volunteer Leader 16©2012 Hight Performance Group,
Inc.
Sharing Secrets (lessons learned) Take time to celebrate
Don’t end a project and then jump into the next one
Slow down and “smell the roses” with the team
Be careful of team member burnout
Acknowledge successes Remember: the party
at the finish line is as important as the race
Learn from the past Take time to evaluate
the year or project Discuss best practices
and lessons learned Document and
incorporate lessons in records to share with the new team
List recommendations for going forward
Remember: history is apt to repeat itself if we don’t learn from the past
10 Secrets of a Volunteer Leader 17©2012 Hight Performance Group,
Inc.
Sharing Secrets (lessons learned) Maintain your personal balance
Balance your career, family, friends and community commitments
Manage the team’s vision, commitment, roles and accountability to the vision or purpose
Take responsibility to nurture your own soul, reach your own dreams and practice self-care
Leaders who are run-down and stretched to the limit can’t lead very well
Remember: team members learn from good role models
10 Secrets of a Volunteer Leader 18©2012 Hight Performance Group,
Inc.
Summary of Session We depend on outsourced leadership to
help accomplish our Program of Work Being a volunteer leader is challenging Volunteer leaders have lessons learned
to share with new leaders Successful volunteer leaders enroll,
listen, mentor and balance diverse needs
10 Secrets of a Volunteer Leader 19©2012 Hight Performance Group,
Inc.
©2012 Hight Performance Group, Inc.
Open DIALogue: Q & A
Share your insights and resources
10 Secrets of a Volunteer Leader 20
©2012 Hight Performance Group, Inc.
Contact us for more informationor to share comments
(720) 304-0747cathi@hightperformance.co
m
10 Secrets of a Volunteer Leader 21
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