1st time user/password reset guide - tennessee3 important reminders • employees are able to...

1st Time User/Password Reset Guide

September 2018

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1st Time User/Password Reset

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Important Reminders

• Employees are able to utilize the 1st time user/password

reset function in Edison to retrieve their user ID and

reset their password.

• Employees will need their 8-digit employee ID number.

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Navigate to Edison Portal Home Page by

typing the web address: www.edison.tn.gov

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1st time users click here to access

their account.

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Enter required fields.

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Please record your

Access ID. You will need

it later.

Create Password.

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Click Submit.

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Enter Access ID.

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Enter password.

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Click Continue.

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DO NOT ATTEMPT to enter your

password here. You will ONLY

be changing your security image

and phrase on this screen.

Click the link to change your image and

phrase.

Note:

1. You cannot go back to an image once you

have passed it.

2. Each phrase is directly tied to the image and

cannot be selected separately from the

image.

Once you have selected your image and phrase combination, Click Continue.

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After

answering each

question click

enter to move

to the next

question.

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Email address is

required.

Note: Please remember the box must be checked before continuing

for a one time password to be sent to your email.

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Read the Acceptable Use Policy.

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Accept and Agree

the User Agreement

Acknowledgement.

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Password Reset

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Enter Access ID.

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Click Forgot your password.

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An email will be

sent to you with a

temporary

password.

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Enter the temporary password here

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You will need to enter after

each entry.

A Completed message will

appear once you have finished

each highlighted option.

A slight delay will occur after

confirming your

password.

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Retrieve Access ID

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To retrieve Access ID.

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Enter required fields.

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Write down your access ID.

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Locked Account

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After 5 attempts you will

receive a locked account

message. “Your account is

locked”.

If your account is locked, you

must have it reset. State

employees will contact the

Edison Helpdesk. LE, LG, HE

employees will contact the BA

Service Center.

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For Questions Contact: Benefits Administration

800.253.9981 or 615.741.3590 Monday – Friday, 8a - 4:30p CT or create a

Zendesk Ticket