2007 student report

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Student demographics and satisfaction in PCC distance learning classes 2007

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Distance Education

Annual Report 2007

Annual Enrollments

19,431

21,602

23,787

26,311

0

5,000

10,000

15,000

20,000

25,000

30,000

2004 2005 2006 2007

Enrollments

2004

2005

2006

2007

0

200

400

600

800

1000

1200

2004 2005 2006 2007

Sections

Section Growth

Campus FTE Share

54%

22%

8%

16%

Sylvania

Rock Creek

ELC

Cascade

Sylvania FTE

578

115127

356

166Transfer

BA

CAS

CIS/CS

Other P/T

Cascade FTE

75

67

4666

143CASBAHIMTransferOther P/T

Rock Creek FTE

62

52

29244

20BACSCASTransferOther P/T

ELC FTE

9218

11

22

MSDABECEUTransfer

Virtual Students (Unduplicated Headcount)

01,0002,0003,0004,0005,0006,000

Fall 2006

Winter 2007

Spring 2007

Summ

er 07

DistanceClassroom

Distance Only

Gender of Distance Students

39%

61%

Male

Female

Age of Distance Students

9%

29%

23%

24%

10% 5% <1920-2425-2930-3940-4950+

Ethnicity of Distance Students

80%

1% 8%

5%

2%

4%

Caucasian

American Indian-Alaska NativeAsian-PacificIslanderHispanic

Non ResidentForeignAfrican American

Where our On-line Students Come From

76%

20%4%

In-District

Other Oregon

US

Student Motivation

Enrollment Status

23%

36%

41% Part-timeHalf-timeFull-time

How did you first learn of this course?

28%56%

4% 9% 3%

Printed ClassSchedule

College Website

Friend

Counselor, Advisor,Instructor

Other

What is the most important reason for your enrollment in an on-line class?

43%

16%15%

3%

23%

Conflict with work-

Preferred method

Transportation/daycare

Self Fufillment

Other

Would you have enrolled in this class if it had been offered only as a traditional on-campus

course?

42%

33%

25%

Yes

No

Uncertain

Are you taking this class to meet a degree requirement?

75%

17%8%

Yes

No

Not sure

College Goal

FTE

59%

34%

7%

TransferProf/TechPre College

Are you interested in an Associates or Bachelors degree fully on-line?

36%

18%15%

15%

13% 3% Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

What is your most important educational goal?

27%

31%13%

5%

4%

10%4%0%4% 2%

Transfer w AA

Associates Degree

Transfer w/o AA

Personal Interest

Certificate

Job Prep

Current Job

Improve English

Certificate

Developmental

Technology

Learning Mode

3% 13%7%

77%

Video ConfTV WebHybridOn-line

What kind of access do you have to connect to the Internet?

6%

34%

53%

4%

2%

1%

Modem/Dial-up

DSL

Cable Modem

Other

Don't Know

Not Applicable 15

What was the most important source of technical help?

37%

24%

15%

14%4% 6%

N/A

Help Desk

Orientation

Friend

Campus ComputerLab Staff

Other

The Learning Experience

The On-line learning orientation was useful

55%40%

5%

Agree

Strongly Agree

Neutral

Was the On-line Learning Orientation useful?

42%

38%

15% 5% Somewhat useful

Very useful

Did not go throughorientation

Not useful

On the average, how many times were you on-line each week

24%

45%

31%

1 to 3

4 to 7

8 or more

Was the instructor-student interaction adequate for your needs?

34%

40%

12%7% 7% 0% Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

What type of student-to-student interaction did you have?

79%

51%

17%10%

0%10%20%30%40%50%60%70%80%90%

On-linediscussions

Privateemail

Nointeractionwith otherstudents

Face-to-face or

telephone

Column 1

If you participated in on-line discussion groups, how valuable was this feature?

20%

36%24%

7%

6% 7% Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Were you satisfied with the educational value of this course?

36%

44%

10%5% 5%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

How would you compare the on-line course with a regular on-campus course in terms of

difficulty?

55%29%

11% 4%1%About the same

More difficult

Less difficult

Never taken an on-campus course

N/A

I was satisfied with the educational value of my distance learning course

36%

44%

10%5% 5%

StronglyAgreeAgree

Neutral

Disagree

StronglyDisagree

Student Services

On-line Student Services are Adequate

22%

45%

20%

6%

4%

3%

Strongly Agree

Agree

Neutral

Disagree

Strongl;ydisagreeN/A

Importance of On-line Student Services

RegistrationScheduleCatalogTestingAdvisingFin AidSt AccountsTutoringTech SupportLibraryAdmissionsBookstore

Model for Serving Distance Students

Evolution of Student Services On-line

Generation 1-ContentGeneration 2-Content in Context

Generation 3-Customization, Personalization, and CommunityGeneration 4-High Tech/High Touch

The information is presented from the institution's point of view, using terminology and organization that mirror the physical organization and processes of the institution

Generation 1

The information is channeled for population segments. For example, there are separate paths for prospective and matriculating students to various student services. These services are distinct entities, however,still reflecting their physical organization.

Generation 2

New "one-stop" services - like enrollment services – aggregate and integrate a range of related services to provide personalized and customized service from the student's point of view. Transaction services, portals, and communication tools enhance the student's experience.

Generation 3

Services are designed to establish and nurture a relationship between the student and the institution. Some of the identifying features include process orientation from the student's point of view, decision-making tools, personal recommendations, proactive communications, and real-time interaction with the institution.

Generation 4

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