2010 pt 627 clinical semianr ii managing and motivating the generations.ppt final

Julie Gahimer PT, HSDPTPP 506 Professional Issues

Spring 2010

ObjectivesIdentify different generationsIdentify factors that influence and

motivate different groupsUnderstand each generations’

characteristics and habitsUnderstand learning styles and specific

preferences of different generationsDiscuss appropriate learning

environments and teaching strategies for different groups

PERSPECTIVES

PERSPECTIVES

The Lost Generation

The Lost Generation

May West

L. Armstrong

Al Capone

Pres. Truman

The G.I. Generation

The G.I. Generation

Doris Day Pres. Reagan

Judy Garland

John Steinbeck

Walt Disney

Nelson Mandela

The Silent Generation

The Silent Generation

Bill Cosby

Paul Simon

Colin Powell

Dr. KingAlvin Tofler

Empress Michiko

The Boom Generation

The Boom Generation

President Clinton

Stephen Spielberg

Bill Bennett

Spike Lee

Dr. Phil’s Agent

Bill Gates

Generation X

Generation X

Jesse Jackson, Jr.

Michael Andressen

Winona Ryder

Katie Holmes’ Husband

Cindy Crawford

Michael Dell

Jon Heder

Princess Diana

Paul Potts

The Millennials

The Millennials

Frankie Muniz

The Olsens

Tera Lapinski

The Hansens

Sanjya

Which is the correct chronological order?1. The Lost Generation2. The G.I. Generation3. The Silent

Generation4. The Boom

Generation5. Generation X6. The Millennials

1. The Silent Generation

2. The G.I. Generation3. The Lost

Generation4. The Boom

Generation5. Generation X6. The Millennials

The correct chronological order:1. The Lost Generation born 1883-

19002. The G.I. Generation born 1901-19243. The Silent Generation born 1925-19424. The Boom Generation born 1943-19605. Generation X born 1961-19816. The Millennials born 1982-now

Points to PonderBy 2031, 61 million Americans will retire

Labor demands will exceed supply by 2013

International flavor of the workplace has increased by 4.7 million from 1995-2000

Age Cohorts in Workplace

Name Born AgeGls, Veterans 1901-1924 79-102

Silents 1925-1942 61-78

Baby Boomers 1943-1960 43-60

13ers, Generation X 1961-1981 22-42

Millenials, Generation Y 1982-current up to 21

Together considered Traditionalists

GI VetsBought AmericanLoyal to a brandOpinionatedWorld leadersDid “big things”

SilentsDid what they were toldKorean War, GI BillCould expect to be better off than their parents

Had kids at a young age

Boomers1943-1960 (1946-1964)Learned from GI vet teachers

1944-1955 Average income tripled

Have taken the national spotlight

AARP

Generation Xers1961-1981True kids of “Woodstock”Have seen lots of changeBirth control pill in late 1960’s

1/3 pregnancies terminatedFrom the kitchen to the workforce

Donna Reed and June Cleaver not popular anymore

Divorce rate has spiraled

Society and CultureBoomers Generation X Generation Y

Child Nurture Relax Unprotective TighteningFamily Stability High-start to fall Falling Low-starting to rise

Family Poking Priority Needs of Country Needs of Adults Needs of ChildrenSchool Emphasis Excellence Liberation StandardsGender Role Gap Wide Narrowing Narrow

Fiscal Tilt To Working Age Adult To Retirees To KidsImmigration Low Rising High

Computer Literacy

Traditionalists- 52%Boomers-38%Generation Xers- 85%Millenials- 100%

Interesting Fact

1946 Highest SAT scores, there was a decline in scores the next 17 years

Generation X is the first generation where more females than males went to college

Life and Times of a Generation Xer

Daycare Mom’s house, Dad’s house?LayoffsWorkaholic parentsMom works, they are on their ownBad things can happen at schoolKids can be kidnapped

Movies and TelevisionTraditionalists

Lassie,Lone Ranger, Leave it to Beaver

Generation XersExorcist, Omen, Rosemary’s Baby, Paper Moon

Key DescriptorsTraditionalists = LOYALBaby boomers = OPTIMISTICGeneration Xers = SKEPTICISM

Millenials = REALISTIC

Generation XersHave seen hard work not pay off, far

less optimistic about their futuresNo golden watchThey may not see the point of paying

their duesHow is this part of skill building for me?How can I take it from job to job?Always looking for the next jobAlways one foot out the door

Mapping Career PathsTraditionalists = build a legacy, plaques,

outward signsBaby Boomers = build a stellar career,

moving up the ladderGeneration Xers = build a portable

career, build skills and then move around

Millenials = see career as Rubik’s cube

Managing Generations in the Workforce

RecruitmentOrientation and Training

Feedback

RewardsRetentionRetirement

Who Uses the Web to Search for Jobs?

Traditionalists- 30%Baby Boomers- 40%Generation X- 60%

Job Slogans of the United States Army

Traditionalists- “Uncle Same Wants You”

Baby Boomers- “Join the People Who’ve Joined the Army” (1973)

Generation X- “Be all that you can be” (1981)

Millenials- “The Power of One” (2001)“She is not just my daughter, she is my hero”, “Force unto myself”

Motivation-TraditionalistsMoneyPublic Recognition

Desire to Lead

Organizational Loyalty

Responsibility

Accomplishment

Control

Motivation-BoomersMore MoneyPublic Recognition

Desire for Subordinates

Loyalty to Self

PromotionPeer Recognition

Control

Motivation-Generation XersBorn 1961-1969

Do Well by Doing Good

Meeting Organizational Goals

Recognition from Boss

Bonuses and Stock Options

Born 1970-1981Time OffMeeting Own

GoalsRecognition from

BossSkills TrainingStock OptionsMentoring

Fractured Cross-Generational Communication

Older Worker (1935-1960)

OlderInvincible as a

teamLong preamblesCare deeply what

others thinkLike to process

and talk about ideas and issues

Younger Worker (1961-1981)

YoungerWork best aloneAbrupt speech

patternsCare little what

others thinkJust tell me what you

want done and I’ll do it

Generational Learning Styles: Tips for Teaching TraditionalistsOlder adults may

need technology training

Let the group dictate pace; don’t rush them

Be polite “please” and “thank you”

Avoid off-color language/humor

Even if you are using computers for training, provide plenty of opportunity for personal interaction. Older learners like to interact with people, not machines.

Don’t put them on the spot

Generational Learning Styles: Tips for Teaching Traditionalists

Show respect for age and experience

Bullet point summaries

All printed material should be clear, easy to read, large format

Provide a summary of topics and goals

Be pleasant, personal but not too intimate

Don’t be extra friendly

Give them the big picture

If you are a 20 something trainer-get coaching from someone older, and invite older guest speaker

Generational Learning Styles: Tips for Teaching Boomers

Show them that you care

Fairness in importantThey want to be able

to shine Know their namesGive them a chance

to talkRespect their

experience

Don’t boss them around

Be nice and democratic

Treat them as “equals”

Treat them as if they are young

Avoid “sir” and “ma’am”

Generational Learning Styles: Tips for Teaching Generation X

Humor is importantGive it to them

straightTalk with, not at

themNever confuse

having a career with having a life

Be visual and dynamic

Be on top of your game

Be direct and youthful

You can’t push the image without the substance

Education should be a way to get ahead

Generational Learning Styles: Tips for Teaching Generation X

Gear into specific and practical outcomes

They want information that will improve their situation in some way

Don’t pull rankProvide a fun and

relaxed place to learn

Provide clear statements of what is expected to be successful

Coach, don’t directIncorporate

technologyUse headlines,

bullets, and graphics

Generational Learning Styles: Tips for Teaching Millenials

Incorporate teamwork

Technology is expected

Expect teachers to know more than they do

Want more attention from authority figures

Active and interactive

Visually similar to Xers

Provide multiple focal points

Provide supervision and structure

Millenials are readers

Generational Learning Styles: Tips for Teaching Millenials

Give frequent and instantaneous feedback

Give training in money skills and ways to make money

Use bells and whistles

Give skills and information that will make their working lives less stressful and increase their marketability

They can multitask

Preferred Learning PatternsBoomers-want to be in charge of their

own learningGeneration Xers-prefer to work

independently with self-directed projects

Millenials-want interaction with colleagues; want more structure and direction, want to know what is expected up front