2012 season preview
Post on 23-Mar-2016
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PREVIEW
SportingKC.comElSportingKC.comSportingMembership.comLIVESTRONGSportingPark.com
STAY
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CLIENT SERVICES . . . . . . 4
2012 BENEFITS . . . . . . . . 6
TICKET EXCHANGE . . . . . 8
INFORMATION GUIDE. . . 10
MEMBERSHIP. . . . . . . . . 12
LETTER. . . . . . . . . . . . . . 14
PREVIEW
Welcome to the 2012 Sporting Kansas City season! The Client
Services Department is specifically trained to ensure that you
receive the most out of your member experience.
Please take a moment to review the benefits, services and
personalized attention we will be providing you as a Season
Ticket Member.
– Season ticket exchange program
– Special discounts on merchandise
– Invites to exclusive Season Ticket Member events
We will assign one Client Services Representative to become
your primary contact for any requests or questions. In addition
to sending monthly updates, your representative will handle
all aspects of your season ticket renewal. We look forward
to learning more about you and how we can enhance your
experience with us this season. We also thought you might
like to know a little more about us.
Matthew Evans manages the Client Services Department.
Prior to joining Sporting Kansas City on August 9,
2010, he spent four years with the Tampa Bay Rays of
Major League Baseball. Before beginning a career in
professional sports, Matt spent ten years in the U.S.
Army and then taught U.S. History. He’s been married for
eight years and has two daughters.MATT EVANS
ASHLEY GREEN
AMESHA TATE
Ashley Green joined Sporting Kansas City on August 16,
2010, as a Sales Associate. Her hometown is Charleston,
Illinois, and she graduated with a BA in Sports Marketing
and Management from Indiana University and a Master’s
in Sports Administration from Eastern Illinois University.
Amesha Tate joined Sporting Kansas City on September
7, 2010. Prior to Sporting Kansas City, She spent
two years as an Account Executive with the New
Orleans Hornets of the NBA. Amesha grew up in
Detroit, Michigan, and graduated with a BA in Sports
Management from Bowling Green State University.
YOUR REPRESENTATIVE
Dedicated Client Services Representative to manage your account
Opportunity to renew your same seat(s)
Season Ticket Members-First Hotline at 888 4KC GOAL or clientservices@SportingKC.com
Online account manager to access online bill pay and forward tickets to family and friends
Guaranteed rights to purchase seat location for playoffs
Online chat access with a Client Services Representative at SportingKC.com
Opportunity to purchase additional single game tickets prior to general public
2012 MEMBER BENEFITS
Dedicated Client Services Representative to manage your account
Opportunity to renew your same seat(s)
Season Ticket Members-First Hotline at 888 4KC GOAL or clientservices@SportingKC.com
Online account manager to access online bill pay and forward tickets to family and friends
Guaranteed rights to purchase seat location for playoffs
Online chat access with a Client Services Representative at SportingKC.com
Opportunity to purchase additional single game tickets prior to general public
Ability to purchase concert/event tickets prior to general public
Opportunity to purchase discounted single game tickets
Opportunity to exchange tickets via the Season Ticket Exchange Program
Free priority parking for all Sporting Kansas City home MLS games
Opportunity to upgrade, relocate or add seats prior to the general public seat selection
Invitations to exclusive events throughout the season
Ability to purchase concert/event tickets prior to general public
Opportunity to purchase discounted single game tickets
Opportunity to exchange tickets via the Season Ticket Exchange Program
Free priority parking for all Sporting Kansas City home MLS games
Opportunity to upgrade, relocate or add seats prior to the general public seat selection
Invitations to exclusive events throughout the season
If you are unable to attend a future match, you may
exchange your tickets for another match in advance,
based upon the following guidelines:
Only regular full season tickets may be exchanged.
Friendly match vouchers are not a part of the ticket
exchange program and unused tickets from a previous
match may not be redeemed.
Future match exchanges are on a ticket-for-ticket
basis and may not be combined to exchange for tickets
in a higher price category or multiple tickets in a lower
price category.
Season Ticket Members may exchange up to ten (10)
tickets per future match.
All weekday matches (Monday – Thursday) may be
exchanged for other weekday matches.
All weekend matches (Friday – Sunday) may be exchanged for other
weekend matches and for matches during the week.
A future match exchange must be received at least five (5)
business days prior to the match you want to exchange
or attend.
Season Ticket Members will receive seats in the same price
level and as close to your current seat location for future match
exchanges, subject to availability.
The original season ticket(s) must be turned in for an exchange to be
processed and may be exchanged only once. Tickets that have already
been exchanged may not be exchanged again. Exchanged tickets may not
be combined with group sale orders or events.
Season Ticket Members are permitted to upgrade their regular season
tickets into a higher-priced seating category on a match-by-match basis.
The Season Ticket Member pays the difference from the member price on
the regular season ticket from the member price on the upgraded ticket.
A ticket upgrade may be conducted at the box office on the day of and
prior to the start of the match, subject to availability. Click here for a PDF
seating chart with member pricing.
Single match tickets, group tickets, premium seating, friendly match
vouchers and other types of tickets may not be exchanged or redeemed.
EVERYTHING YOU
TO
STADIUM INFORMATIONFrequently Asked Questions
A to Z Stadium Guide
MATCH DAY PARKINGKeep up to date with all the latest parking information at: SportingKC.com/stadium/parking
SPORTING KC MERCHANDISEVisit SportingClubStore.com for all your Sporting KC gear needs.
ACCOUNT MANAGERSportingKC.com/accountmanager is your go to location to update all your Season Ticket Member info and get access to all special ticket packages.
MATCH DAY EVENTSSportingKC.com/Match-Day-Central will have all the latest information such as stadium events, schedule of events, and parking information.
MEMBERS’ STAND
SOUTH STAND
EAST STAND GOAL LINE
EAST STAND
WEST STAND GOAL LINE
SPORTING FARE
OVEN FRESH PIZZA
THE GRILL
THE SMOKEHOUSE
LA CANTINA
KIDS STUFF
RESTROOMS GUEST SERVICES ATM
TEAM STORE ACCESSIBLE SEATING FIRST AID
EAST STAND MIDFIELD
WEST STAND
BUDWEISER CORNER
SHIELD CLUB
FIELD CLUB
SEATING SECTIONSCONCESSIONS
ABOUT MEMBERSHIP
At its core, the membership is being created to entertain, save our fans money
and give them access to stuff. The only cost for the membership is providing us
some simple profile information - participation is completely free.
Our ground-breaking affinity program will reward you for how much, how often
and how deeply you interact with Sporting Club teams, places or events. It will
help you get better connected to our partners, while also providing substantial
discounts on the goods and services they offer.
BENEFITS INCLUDE:
– Complimentary tickets to road matches.
– Complimentary access to the Members’ Section of the stadium for three (3) Sporting Kansas City matches per season.
– Access to the Sporting Explore mobile app that will provide members the opportunity to interact during an event.
– Actively participate and share content with other fans at the stadium.
– Access to exclusive Sporting Kansas City content, as well as invitations to members-only ticket presales for concerts and special events at LIVESTRONG Sporting Park.
– Special membership offers from the team and partners.
– Ability to purchase single-game tickets at a discount.
Our goal is to create an experience that offers something for everyone – whether
you are a diehard Sporting fan, music buff or savvy online shopper. While these
are the initial benefits that will be available, Sporting Club intends on introducing
new benefits to the membership on an accelerated timetable, which will allow
members to further engage with Sporting Club.
MOBILE APPLICATION
Sporting Explore is a free app available on Android and iOS devices. The app lets
members experience Sporting Club events in an entirely new way.
The app can be used to its fullest potential during a Sporting Kansas City match
or during any event at LIVESTRONG Sporting Park. During those times, the
app is fully equipped to allow check-ins and gaming, such as trivia. A variety of
points will be awarded for every action within the app.
When checking-in, members can chose from the following six (6) locations:
LIVESTRONG Sporting Park, Away, Watch Party Official, Watch Party Unofficial,
Watch TV, or Other.
When checking in at LIVESTRONG
Sporting Park, members have the
opportunity to scan a QR code. Their
respective QR code will be placed
on their seat, in their suite, or in the
general vicinity of their seating area. By
scanning their QR code, members will
earn additional points during the check-
in process.
Checking in at ‚ Other‚ simply means
that the member is aware the match is
happening. They could be following via
Twitter or texts from a friend, but as long
as they know the match is happening,
they can check-in.
Please be aware that members must have a Wifi, 3G or 4G connection and a
charged battery to keep up with the games.
Dear Fan,
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libero.
Sincerely,
Name goes here.
SportingKC.com
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