2015 tcc powerpoint slides - justin lau.pdf

Analyzing  the  Usability  of  UH  Manoa’s  Of6ice  of  the  Registrar’s  Website        Jus%n  Lau  Learning  Design  &  Technology  |  Spring  2015        

Outline  

• Background  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

AGENDA

Outline  

• Background  • Usability  Study  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

AGENDA

Outline  Background  |  Usability  Study  |  Design  |  Moving  Forward  

• Background  • Usability  Study  

• Design    AGENDA

Outline  Background  |  Usability  Study  |  Design  |  Moving  Forward  

• Background  • Usability  Study  

• Design  • Moving  Forward  AGENDA

(College  Student)  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Contac%ng  Office  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Contac%ng  Office  Course  Descrip%ons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Diploma  

Contac%ng  Office  Course  Descrip%ons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Diploma  

Enrollment  Verifica%ons  

Contac%ng  Office  Course  Descrip%ons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Diploma  

Gradua%on  Enrollment  Verifica%ons  

Contac%ng  Office  Course  Descrip%ons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Transcripts  

Diploma  

Gradua%on  Enrollment  Verifica%ons  

Contac%ng  Office  Course  Descrip%ons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  

(College  Student)  

Transcripts  

Diploma  

Gradua%on  Enrollment  Verifica%ons  

Contac%ng  Office  Course  Descrip%ons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Update  Student  Info  

How  did  I  choose  my  study?  

How  did  I  choose  my  study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Current  Office  of  the  Registrar  Website  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

How  did  I  choose  my  study?  Current  Office  of  the  Registrar  Website  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

1)    Have  you  used  your  University’s  Office  of  the  Registrar’s  website?  

A.  Yes  B.  No  

Audience  Poll  Background  |  Usability  Study  |  Design  |  Moving  Forward  

Audience  Poll  

2)    For  those  of  you  that  have,  how  would  you  rate  your  experience?  

A.  Good  B.  Bad  C.  Neutral  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

What  is  a  Usability  Study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

“Watching  people  try  to  use  what  you’re  crea%ng…with  the  inten%on  of  making  it  easier  for  people  to  

use.”  

Krug,  S.  (2010).  Rocket  surgery  made  easy.  Berkeley,  CA:  New  Riders.    

What  is  a  Usability  Study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

1.  Observe  par%cipants  

What  is  a  Usability  Study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

1.  Observe  par%cipants  2.  Qualita%ve  tests  to  determine  problems  

What  is  a  Usability  Study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

1.  Observe  par%cipants  2.  Qualita%ve  tests  to  determine  problems  3.  Make  adjustments  for  improvement  

What  is  a  Usability  Study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

1.  Observe  par%cipants  2.  Qualita%ve  tests  to  determine  problems  3.  Make  adjustments  for  improvement  4.  Observe  &  test  again  

What  is  a  Usability  Study?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

1.  Observe  par%cipants  2.  Qualita%ve  tests  to  determine  problems  3.  Make  adjustments  for  improvement  4.  Observe  &  test  again  5.  Repeat  cycle  

Audience  Poll  Background  |  Usability  Study  |  Design  |  Moving  Forward  

3)    Have  you  ever  been  a  part  of  a  usability  study?  

A.  Yes,  I’ve  parCcipated  in  a  usability  study  B.  Yes,  I’ve  conducted  a  usability  study  C.  No,  I  have  no  clue  what  that  is  D.  Know  about  it,  but  have  not  par%cipated  or  

conducted  a  usability  study  

Purpose  of  Usability  Study  

Naviga%onal  Efficiency  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Purpose  of  Usability  Study  

Naviga%onal  Efficiency  

User  Sa%sfac%on  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Purpose  of  Usability  Study  

Naviga%onal  Efficiency  

User  Sa%sfac%on  

Organiza%on  of  Content  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Lack  of  pictures/graphics  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Lack  of  pictures/graphics  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Text  heavy  pages  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Text  heavy  pages  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Difficult    to  find  or  lack  of  links  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Difficult    to  find  or  lack  of  links  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Out  with  the  Old  

Other  Common  Feedback  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  New  Background  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  New  Background  

Before   Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Links  &  Pictures  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Links  &  Pictures  

Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Before  

In  with  the  New  New  Graphics  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  New  Graphics  

Before  

Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Menu  Bar  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Menu  Bar  

Before  

Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  NoCceable  PDF  Links  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  NoCceable  PDF  Links  

Before  

Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Created  PDF  Links  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Created  PDF  Links  

Before  Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  ReformaNed  InformaCon  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  ReformaNed  InformaCon  

Before  

Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Eliminated  Unnecessary  Text  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Eliminated  Unnecessary  Text  

Before   Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Added  More  

Before  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Added  More  

Before   Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  Background  |  Usability  Study  |  Design  |  Moving  Forward  

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In  with  the  New  Background  |  Usability  Study  |  Design  |  Moving  Forward  

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Ager  

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In  with  the  New  Background  |  Usability  Study  |  Design  |  Moving  Forward  

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Ager  

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Ager  

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In  with  the  New  

Contact  Us  

Added  More  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

In  with  the  New  

Contact  Us  

Added  More  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

What’s  next?  

Before  

Provide  Specific  Dates  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

What’s  next?  

Before  

Semester  Graduated   Diploma  Release  Date  

Spring  2014   ~July  18,  2014  

Summer  2014   ~October  17,  2014  

Fall  2014   ~March  2,  2015  

Spring  2015   ~July  27,  2015  

Ager  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

Provide  Specific  Dates  

What’s  next?  

Current  

Convenient  OpCons  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

What’s  next?  

Current  

Email  to:    

uhmrec@hawaii.edu  

Convenient  OpCons  

Future  

Background  |  Usability  Study  |  Design  |  Moving  Forward  

What’s  next?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

Convenient  OpCons  

What  have  I  learned?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

• Changes  takes  %me  

What  have  I  learned?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

• Changes  takes  %me  • Everyone  malers  

What  have  I  learned?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

• Changes  takes  %me  • Everyone  malers  • Don’t  be  offended;  change  is  a  good  thing  

What  have  I  learned?  Background  |  Usability  Study  |  Design  |  Moving  Forward  

• Changes  takes  %me  • Everyone  malers  • Don’t  be  offended;  change  is  a  good  thing  • Usability  study  =  lots  of  tes%ng  

Thank  you!  

Thank  you!  

LTEC  instructors/peers  

Thank  you!  

Cri%cal  friends  

LTEC  instructors/peers  

Thank  you!  

Cri%cal  friends  

LTEC  instructors/peers  

Study  rooms  

Thank  you!  

Cri%cal  friends  

LTEC  instructors/peers  

Starbucks/caffeine  

Study  rooms  

Comments/Ques%ons?  jus%nla@hawaii.edu