2020-04-30 moving to e-commerce in the isolation...

LIVE WEBINAR by IVAN CHANG 30 APRIL 2020 | THURSDAY | 12.30PM - 2.00PM

Moving to e-Commerce in The Isolation Economy: Resources & Solutions to help Retailers embrace e-Commerce including Government Grants & Support

Jointly Organised By

https://isolation.sg/ 2

• The information provided in this webinar is meant only for the intention of education and learning. You should seek independent legal and accounting advice before conducting any business or investment decision.

• All efforts have been taken to ensure the information provided in this webinar is accurate as of publication date.

• The author(s) reserve all rights in the material provided.

Safe Harbour Statements

Ivan Chang

Co-Opted CouncilorSGTech

E: ivan@isolation.sg

S: @ivanchangwl

3

https://isolation.sg/ 4

SGTech is a premier trade association for the tech industry in Singapore. Within a rapidly evolving technology landscape, SGTech strives to create an ecosystem that anticipates trends and develops sustainable initiatives to strengthen the community and help the industry grow.

SGTech’s over 900 members range from innovative start-ups, vibrant small and medium-sized enterprises to top multinational corporations that leverage technology as a core driver of their business.

https://isolation.sg/ 5

A SGTech Community Effort to Support SMEs & Startups in Singapore

https://isolation.sg/

Toolbox Webinar Course

https://isolation.sg/ 6

• SGTech has put together a curated list of off-the-shelf software and solutions for Singapore SMEs to adopt in The Isolation Economy. These solutions are targeted towards helping SMEs survive the current crisis and transform their business for the future.

• 1.15PM

• AmazonLazadaShopeeQoo10CarousellFirstComiFoundariesShopmatic

https://isolation.sg/ 7

Webinar• Collection of 10 Webinars

• From Cyber Security to Working from Home

• We will be back in Mid May 2020!

https://isolation.sg/ 8

• Please help us help SMEs in Singapore by filling up the post webinar industry survey

• Results will be shared with the relevant Government agencies and for future policies suggestion

• We are stronger together

• Post Webinar Industry Survey will automatically open once you end the webinar

The Industry Survey: Very Important

https://isolation.sg/ 9

Webinar Recording, Slides and Q&A

Slides Recording Q&A

Webinar slides will be available for download and

circulation on https://isolation.sg/

Link will be emailed out to all participants

A recording of this webinar will be available 2 hours after the live session for

playback and viewing

Link will be emailed out to all participants

Live Q&A will be conducted via Zoom’s Q&A

functionality

Kindly add your questions and a selection will be

answered

https://isolation.sg/

https://isolation.sg/ 10

STAY HOME SAVE LIVES

https://isolation.sg/ 11

Agenda for Webinar

1

2

Welcome to the e-Commerce World

Getting Started

3 Enterprise Singapore Sharing on Support & Grants

https://isolation.sg/

1

Welcome to the e-Commerce World

12

https://isolation.sg/ 13

This is a Global Narrative

Pre COVID-19: e-Commerce is just “15%” of addressable retail

Source: US Census

https://isolation.sg/ 14

e-Commerce is here to stay

Countries are going at a different clip rate

Source: McKinsey Global

https://isolation.sg/ 15

Evolving trends of e-Commerce

https://isolation.sg/ 16

e-Commerce in South East Asia

Source: Google/Temasek

https://isolation.sg/ 17

What do you think is the % of e-Commerce to addressable retail in

Singapore?

https://isolation.sg/ 18

Singapore e-Commerce to Addressable Retail

Total Addressable Retail: $37.5bn

e-Commerce: $1.9bn

Source: SingStat with Google/Temasek

Pre COVID-19

5%

https://isolation.sg/ 19

In focus: Singapore

Source: Hootsuite

https://isolation.sg/ 20

In focus: Singapore

Source: Hootsuite

https://isolation.sg/ 21

This is a Promotion Driven World

Source: Hootsuite

https://isolation.sg/ 22

Post COVID-19

e-Commerce Penetration will be Sticky

Source: McKinsey Global

https://isolation.sg/

2

Getting Started

23

https://isolation.sg/ 24

Many Modes of Access

App Based and C2C

e.g. Carousell

Platform Based

e.g. Amazon / Lazada / Shopee / Qoo10

Self Run

e.g. Shopify

https://isolation.sg/ 25

Factors to Consider

Customer Relationship Marketing Access Fulfilment

https://isolation.sg/

3

Enterprise Singapore Sharing on Support & Grants

26

E-Commerce Booster Package

Sharing at SBF-SMEs Go Digital: Industry Forum for Retail30 April 2020

E-Commerce Booster Package

E-commerce for domestic market – Singapore E-Commerce Programme • Retailers can embark on this initiative with one of the four eCommerce platform partners (i.e. Amazon, Lazada,

Shopee and Qoo10) who will provide solution offerings to retailers to catalyse on-boarding, and also to build digital marketing capabilities to ensure sustainability in the long-term.

• These platforms will help and support retailers to curate and list their products online, perform fulfilment and delivery of orders, participate in promotion campaigns and perform basic data analytics of their sales.

• Each eligible SME retailer will receive a one-time support for up to 90% of the qualifying costs, capped at $9,000.

E-Commerce for overseas market – Multichannel E-Commerce Programme • SMEs can also tap on the on-going MEP, launched in Nov 2019, for support for overseas markets. The support level

has been enhanced from 70% to 90% till 30 September 2020.

• Curated solution providers on the MEP Programme will help retailers to list and sell their products on multiple overseas e-marketplaces.

Manpower support: SMEs on this initiative are also eligible for up to 90% support of qualifying manpower cost for three headcounts for three months, through the Enterprise Development Grant

To help SME retailers diversify their sales channels and revenue streams

How to applyRetailers can directly contact the appointed e-commerce platforms listed below for more information on their service offerings:

PARTNER CONTACT DETAILS

Amazon Anna Ngyuen amazonsellersg@amazon.sg

Lazada Singapore

Derrick See sell_online@lazada.sg

Shopee Jenny Chan selleronboarding_sg@shopee.com

Qoo10 Hagen Soh retailers@qoo10.com

PARTNER CONTACT DETAILS

CombineSell Loh June Yong sales@combinesell.com

SELLinALL Cindy Chiah cindy@sellinall.com

Synagie Gordon Lee glee@btfl.ly

Vinculum Krishna krishna.r@vinculumgroup.com

E-commerce for domestic market – Singapore E-Commerce Programme

E-Commerce for overseas market – Multichannel E-Commerce Programme

This material contains confidential and/or official information. The terms and conditions governing its use can be found at www.enterprisesg.gov.sg/Terms-of-Use.

Thank You

https://isolation.sg/ 31

• Please help us help SMEs in Singapore by filling up the post webinar industry survey

• Results will be shared with the relevant Government agencies and for future policies suggestion

• We are stronger together

• DO IT NOW

• NOW NOW

• LIKE RIGHT NOW

The Industry Survey: Very Important

LIVE WEBINAR by IVAN CHANG 30 APRIL 2020 | THURSDAY | 12.30PM - 2.00PM

Moving to e-Commerce in The Isolation Economy: Resources & Solutions to help Retailers embrace e-Commerce including Government Grants & Support

Jointly Organised By

LIVE WEBINAR by SGTECH SEC CHAPTER 30 APRIL 2020 | THURSDAY | 1.15PM - 2.00PM

The Isolation Economy SMEs Solution Toolbox: Off-the-shelf Software and Solutions by Singapore's ICT Firms