4 mega trends impacting the way we work - v-ict-or · 4 mega trends impacting the way we work...
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4 Mega Trends impacting the way we work
Mobile
By 2016,
smartphones and tablets will
put power in the pockets of
a billion global
consumers.
65% of companies are
deploying at least
one social
software tool.
Social
The world’s mobile
worker population
will reach
1.3 billion—
over 37% of the total
workforce—by 2015.
Cloud
Millennials will
make up
75% of
the American
workforce by
2025
Digital content will grow to
2.7ZB in 2012,
up 48% from 2011,
rocketing toward
8ZB by 2015.
Over
80% of
new apps will
be distributed
or deployed on
clouds in
2012.
Big data
70% of businesses are either
using or investigating
cloud computing
solutions
80% growth of
unstructured data is
predicted over
the next five
years.
BusinessGovernment Citizens
Energy & Water
Government Admin.Education Transportation
Tourism,Recreation,
CultureHealth &
Social Services
Public Safety
& Justice
Buildings, Infrastructure,
Planning
TRANSFORMOperations & Infrastructure
ENGAGECitizens & Businesses
ACCELERATEInnovation & Opportunity
Microsoft CityNext
Why Microsoft?Broad portfolio of familiar, secure consumer to business software, devices & services
Diverse and vast Partner Ecosystem that scales and replicates offerings worldwide
Citizen focused education and social programs with a history of delivering real impact for a better tomorrow
Cloud Big Data & AnalyticsSocialMobility
Tax & Revenue nn
Social Analytics nn
Contact Centers & Apps nn
Document & Records Mgt nn
Citizen Service: Portals, Event
Mgt nnn
City Dashboard nn
Grants Management nn
City Financial Managementnn
Smart Smart Grids (Electricity
Generation,& Dist.) nn
Water & Waste Water
Mgt. nnn
Energy Management &
Analytics nn
Carbon Management nnn
Traffic Management nn
Asset & Fleet Mgt nn
Toll & Fare Mgt nn
Parking Management nn
Advanced Transportation Solutions nnn
Airports, Railways & Ports nnn
Email and Communication Services (O365 for Edu)
1:1 Computing Programs n
Education Analytics nn
Learning Management Systems nn
Institutional Effectiveness for Higher Education nnn
Mobile Tourism Apps nnnn
Library Management Systems nn
Tourism Portals nn
Destination Management
Systems nnn
Neighborhood Management
nnn
Surveillance Systems nnnn
Emergency Management
nnnn
Intelligence and Analysis nnn
Court & Judicial Management
nnn
Population Health Mgt nn
Home & Remote Care nnn
Social Benefits &
Administration nnn
Personal Health & Wellness
nn
Pandemic Management nn
Primary Care nnn
Smart Buildings nn
Street Lighting nn
Building Automation
Systems nn
Waste Management nn
Parcel, Zoning and
Land Use nnn
Devices & Services Platform Identity, Security & Device Management
Communication & Collaboration
Data Center & LOB Platform
CRM & ERP
Big Data & Analytics
Phones, Tablets, PCs, Embedded Devices
City Function
4
Product KeynSQL nDynamics nAzure nDevices
Government Admin.
Public Safety & Justice
Health &
Social Services
Education
Energy &
Water
Buildings, Infrastructure,
Planning
Tourism, Recreation,
Culture
Transportation
City Function City Customer Solution Needs City
FunctionCity Customer Solution Needs
t
Case Study: London boroughs of Havering, Newham & Waltham Forest
£13.6m of
cashable in-
year savings
£7 -> £0.07per transaction
From 12,000
citizen pages
down to 600
62 business
processes
enabled in 12
months
First ‘digital
by default’
service
Autumn 2012
Mutualised
shared service
Case Study Regional Government of Biscay
9
Microsoft Confidential10
Company Overview:
The City of London provides local
government services for the
financial and commercial heart of
Britain, the “Square Mile,” and
through the policies it pursues and
the high standard of services it
provides.
Jill Bailey,
Access to Services Program,
Manager at City of London
Previously had no unified CRM system; each department was capturing and storing data separately, with no consistent way to track interactions or service inquiries.
Business
Pains
Chose Microsoft Dynamics CRM due to holistic approach, ease-of-use, powerful analytical capabilities, and ease of integration. Now able to have a single view of customer information, unify service to constituents, and enable consistency in interactions.
Solution
Microsoft Dynamics CRM to set up the Contact Centre. It has proved to be very flexible and other parts of the organization have taken on CRM organically. CRM is moving into the center of the business.
Single customer view
(history, interactions, services, etc.)
Efficiency gains (CTI integration, screen-pops)
Able to answer 95 percent of calls within seconds
Reduced call abandon rate to 2 percent
75 percent of citizens rate service as “Excellent”
Benefits
Microsoft Confidential11
Company Overview:
Population 1.3 million, but its “City Users” are three times the number of its residents
Integrate contact center with Web channels Handle peaks at taxation and motor traffic
program requests
Business
Pains
CRM powered service center with CTI
Single 020202 contact number
Three levels of support expertise
Service Management Reporting
Web Integration
Solution
What convinced the local government to invest in this project” explains Antongiulio Bua, Department for Quality, Services to Citizens and Simplification, Civil Services) of the City of Milan, was the need to provide our Municipality with integrated front-end channels dedicated to our citizens and aimed at satisfying a number of needs.
Integrated and multichannel communication with the public
Improved peak management
Reengineering of administrative processes
Capability to monitor City Users’ needs and plan information campaigns
Benefits
The City of Milan has a population
of about 1.3 million, but its “City
Users” are three times the number
of its residents.
20 different case management systems being consolidated into a single view, transforming citizen interaction and reducing time and costs
Copenhagen
Serving Citizens as ONE city government
http://demo.streetcare.com/
Inrix Win8 Demo• Introduce Inrix the company
– A Microsoft partner based in Kirkland, WA with 300 employees worldwide
– Provides accurate, real-time, historical, and predictive traffic information in 20 countries across North America and Europe
– Inrix’s traffic information covers • 10 Billion data points per month
• 1.5M miles of road per minute
• 1 million miles of roads in North America and
• 1 million kilometers in 28 European countries
• Enough to circle the globe 64 times!
– Runs on 400 Windows Servers and 200 SQL Servers in Tukwila
• Intro the beautiful Win8 Metro interface– Focus is content over chrome
– Focus is an end user, citizen, taxi driver, truck driver, etc.
– The Inrix data is coming from a crowd-sourced traffic network• Built on a foundation of commercial fleets - taxi cabs, delivery vans and long-haul trucks and a growing community of consumer
vehicles and mobile devices.
• Incident information from a community of agency providers as well as factors in the impact that weather concerts, sporting events, school schedules and other unique local variables have on traffic.
• All continuously reporting every minute of the day ensuring the most accurate real-time view of traffic
BusinessGovernment Citizens
Energy & Water
Government Admin.Education Transportation
Tourism,Recreation,
CultureHealth &
Social Services
Public Safety
& Justice
Buildings, Infrastructure,
Planning
TRANSFORMOperations & Infrastructure
ENGAGECitizens & Businesses
ACCELERATEInnovation & Opportunity
Microsoft CityNext
Why Microsoft?Broad portfolio of familiar, secure consumer to business software, devices & services
Diverse and vast Partner Ecosystem that scales and replicates offerings worldwide
Citizen focused education and social programs with a history of delivering real impact for a better tomorrow
Cloud Big Data & AnalyticsSocialMobility
Support for Windows XP
and Office 2003 ends
April 8, 2014
Security risks
Compatibility issues
No one to call
Potential down time
Devices and Services
Users Need
Enterprise Grade Security
IT Requires
Scenarios
Modernizing Government
Windows 8.1 Pro
Built for business. Built for life.The new Windows brings together everything you do across all your devices
whether at home, at work or on the go. Windows allows you to create a truly one
of a kind experience that is made for the way you live and work.
Windows 8.1 Pro
Devices and documents
more secure
Technology simplified
Best tablets and PCs
Everything in one place
Windows 8.1 Pro
Devices and documents
more secure
Technology simplified
Best tablets and PCs
Everything in one place
UI enhancements
Start button
Boot to desktop
Flexible window sizes
Multi-monitor support
New small tablets (7”-10”)
Assigned Access (kiosk)
Personal hotspot
Microsoft Office
Some apps including Microsoft Office sold separately; vary by market.
TOUCH | LIGHTER, THINNER, FASTER
LONG BATTERY LIFE | MODERN SECURITY
NEW FORM FACTORS | SENSORS AND CONNECTIVITY
A new class of devices
Increased performance and battery life
Enhanced security hardware
Apps stay up-to-date, and ready to go
Supports touch displays on large and smaller screen sizes
More natural-feeling portrait mode for tablets
Project your display with the latest standard: Miracast
Perfect for vertical/portrait reading modes
7”-10” tablets
Great for retail kiosks & restaurants menus.
Doctors/nurses can put these tablets in their lab coat pockets
Some apps including Microsoft Office sold separately; vary by market. Select Windows 8 small screen tablets include Office Home & Student
2013. Check the PC specifications.
Some apps including Microsoft Office sold separately; vary by market.
Multiple tile sizes
Tile sizes – large, wide, medium, small
Larger tiles show more information
Flexible window sizes
Multi tasking
Seamless experience between modern and desktop apps
Multi-monitor improvements
Some apps including Microsoft Office sold separately; vary by market.
No need to change the keyboard layout to select numbers and special characters
Improved touch keyboard
Simply swipe up, down, diagonally or sideways to bring up numbers or special characters
Some apps including Microsoft Office sold separately; vary by market.
Provides a kiosk experience
Assigned access (kiosk)
Enables a single Windows Store app experience on the device
Access only that one app and not system files and other apps
Windows Embedded 8.1 Industry: broader set of device lockdown capabilities (ATMs, etc.)
Start button
Desktop enhancements
Boot to desktop
Improved file explorer
Improved task manager
Windows 8.1 Pro
Devices and documents
more secure
Technology simplified
Best tablets and PCs
Everything in one place
Start screen sync
Settings sync
Enhanced Search
Reading List
Improved built in apps (incl. Mail)
Windows Store apps
Desktop apps
SkyDrive integration
Take calls from the lock screen
Start screen sync
Start screen layout, SkyDrive files, modern apps and personalization settings sync automatically across all your Windows 8.1 devices
Some apps sold separately; vary by market.
Works through your Microsoft account
Option to opt out of syncing
Enhanced search
Search across your PC, SkyDrive, and the web at the same time
Perform time-saving actions on your results without leaving search
Beautiful web results display page previews without opening your browser
Windows 8.1 Pro
Devices and documents
more secure
Technology simplified
Best tablets and PCs
Everything in one place
Trusted Boot
Improved fingerprint log in support
Backup to SkyDrive
Built in anti-malware
Device encryption
Bitlocker/Bitlocker To Go
Remote business data removal
Improved fingerprint log in support
Supporting hardware required.
Replace passwords with fingerprint-based log in
Support for app log in
Built-in fingerprint enrollment experience
Windows 8.1 Pro
Devices and documents
more secure
Technology simplified
Best tablets and PCs
Everything in one place
SkyDrive integration
Tap to print (NFC)
MiraCast support
InstantGo devices
Automatic app updates
Windows update
Microsoft Account
Auto triggered VPN
Mobile device mgmt. (MDM)
Domain join and Group policy
Mobile Device Management (MDM)
Based on open standardsUses Open Mobile Alliance Device Management protocols
Secure communication with cloud-based management
No additional agent required in Windows 8.1 and Windows RT 8.1
Implemented by multiple software providers Microsoft (Windows Intune)
AirWatch
Mobile Iron
Open protocol enables implementation by additional vendors
What’s new in Windows 8.1 Pro for professional use
UI
enhancements
Platform
enhancements
Start button
Boot to desktop
Start screen sync
Multiple tile sizes
Enhanced Search
Reading List
Take calls from lock screen
Flexible window sizes
Multi-monitor improvements
Improved built in apps (incl. Mail)
Automatic app updates
Improved touch keyboard
Auto triggered VPN
Device Encryption
Improved fingerprint log in support
Mobile device mgmt. (MDM)
Remote business data removal
7”-10” tablet support
SkyDrive integration
InstantGo devices
MiraCast support
Personal hotspot
Assigned access (kiosk)
Tap to print (NFC)
Windows 8.1 Pro - better than Windows 7
Easier and more powerful
file explorer with ribbon UI
Improved task manager
Faster Wi-Fi reconnection
Auto-triggered VPN
SkyDrive integration
Windows store and
modern apps
Plus all the benefits of
Windows 8.1 Pro and the
modern experience…
Faster boot times
Longer battery life
Better performance
More secure (Windows 7 is more than 3 times likely to be infected by malware than Windows 8)
Boot to the desktop or to the Start screen
Some apps including Microsoft Office sold separately; vary by market.
Staying with Windows XP is a bad idea
Support for Windows XP ends April 8, 2014
Implications:
Security risks
Compatibility issues
No one to call
Potential down time
The new Office does not run on
Windows XP.
Faster boot times
Longer battery life
Better performance
More secure (Windows
XP is more than 6 times
more likely to be
infected by malware than
Windows 8)
Easier and more
powerful file explorer
with ribbon UI
Improved task manager
Multi-tasking with
desktop snap
Search your PC, web and
SkyDrive from one location
Faster Wi-Fi reconnection
Auto-triggered VPN
SkyDrive integration
Windows store and
modern apps
Plus all the benefits of Windows 8.1 Pro and the modern
experience…
Touch is the new standard
Touch is intuitive
Easier, faster and more fun to work with touch and keyboard
together on a PC
More and more apps are touch optimized like the new Office
Is it worth the extra money to buy a touch PC
My PC doesn’t have touch, why should I buy Windows 8.1 ProFaster boot
More secure
Boot to desktop
Multi-monitor improvements
Windows 8.1 Pro PC works great with mouse and keyboard.
Mouse gestures provide ease of use
Windows Store provides access to over a 100,000 modern apps
that work great with mouse and keyboard.
Enterprise rights are included with Software Assurance for Windows
Enterprise edition use rights are perpetual for the licensed device even after SA coverage ends
Get 24/7 support and training with Software Assurance for Windows
More in Windows 8.1 Enterprise
Enterprise
Sideloading
Create a corporate
Windows 8.1
environment on a
USB stick
Connected to
corporate networks,
seamlessly
and more securely
Users in the branch
office can
download
documents and
apps faster
Improved end-user
experience
Specify what
software is
allowed to run on
a user's PCs
Deploy Windows 8
apps from outside of
the Windows Store
Start Screen
Control
Control Start screen
configurations for
different groups
and roles using
Group Policy
Get more with Windows 8.1 Enterprise
BusinessGovernment Citizens
Energy & Water
Government Admin.Education Transportation
Tourism,Recreation,
CultureHealth &
Social Services
Public Safety
& Justice
Buildings, Infrastructure,
Planning
TRANSFORMOperations & Infrastructure
ENGAGECitizens & Businesses
ACCELERATEInnovation & Opportunity
Microsoft CityNext
Why Microsoft?Broad portfolio of familiar, secure consumer to business software, devices & services
Diverse and vast Partner Ecosystem that scales and replicates offerings worldwide
Citizen focused education and social programs with a history of delivering real impact for a better tomorrow
Cloud Big Data & AnalyticsSocialMobility
Helping you harness the new
era of innovation for the …
Next GenerationPartnershipInsightMicrosoft City ChallengeInnovationBusinessEconomyEfficiencyOpportunityVisitor
Visit our new Enterprise website at microsoft.be/enterprise
Get more info on
• Our Office 365 fast start offering & the
possibilities of mobility at your organization
• Our Microsoft Agility Roadshow
Next steps
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