8 steps to an efficient sms updated 2013
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Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Positioning for SMS
8 Steps to an efficient SMS
Bob Trevelyan– Sextant Readings Solutions Inc.
April 30, 2013
Including an updated
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Safety Management in Aviation Introduction
Fact: You are operating safely today You are compliant with regulations You are conformant to safety principles – generally But you must meet standards to operate under SMS
But what about the other market participants that affect your safe operations
Airports FBO’s MRO’s Schools
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Safety Management in Aviation Safety Management Background
Today’s Safety Management is a direct descendant of System Safety Principles in place since the 1990’s and earlier
Todays regulations are the result of putting standards in place to resolve past issues.
However The Focus has been on the operator Safety principles are applied across segments and regions
following ICAO guidance as in the FAA 14 CFR Part 5 SMS rule In the US, coming standards will be applied across Business
Aviation, and Repair Stations to bring them up to the large carrier levels
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Safety Management in Aviation Challenges with Safety Management and Compliance
Today we have Safety Management challenges that affect our businesses:
Airports – information sharing FBO’s – outsourcing MRO’s – outsourcing Certificated carriers – own internal processes Compliance to regulations – an ongoing issue
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Safety Management in Aviation Getting started and getting ahead! Implementing Safety Management is a challenge
but we are going towards global SMS standards The task seems huge but it is doable You don’t have the people, time or money – but
Safety saves money Lots of people jumping in the market because
they see the opportunity but few deliver comprehensive solutions
We are finally seeing conferences and conventions enabling discussion and presenting practical approaches to Safety Management
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Safety in Aviation
8 Steps to support efficient Safety Management
Managing the information that supports your safety culture
Minimizing cost, minimizing extra workload, optimizing your business
Updated
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Expectations of an “SMS”
Safety Management Focus• Safety Risk Management• Safety Assurance
Safety Risk Management must be conducted any time that the design of a process, procedure, product, or service is designed, modified, or revised or if new or inadequately controlled hazards are discovered during normal operations or safety assurance activities. It is also recommended that SRM be conducted whenever repeated problems are encountered with any process or procedure.
Safety Assurance processes concentrate on proving, through collection and analysis of objective evidence (i.e., documents, records, etc.), that the processes or system expectations continue to be met.
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Safety Management Principles apply
• Comprehensive• Factual• Auditable• Consistent• Easy to use as part
of the job• Accessible to all• Secure• System-based
tracking and follow-up
• Bridge to information sharing
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Top Management Commitment Without the commitment you cannot embody
SMS in the business
The safety culture is unique to your business and is tempered by top management
Everybody must operate and manage within a safety culture
Promoting a Safety Culture
Facilitating reports
Providing analytics
Centralizing safety information
Tracking the cost of safety
Increasing profits!
So how do you enable management to adopt SMS?
An electronic SMS solution can provide a framework for adoption by:
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
How do you bring all the information related to safety together?
Implementing Safety Management Across Your Organization
How do you capture it when anybody can (should) report events related to safety?
How do you relate training to safety? How do you enable controlled document
management? How do you cross departmental boundaries? How can you view the risk profile at any
time? How do you tie costs to incidents? How do you build proper signature
authorities? How do you follow up on everybody?
You need to enable an information environment
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
One interconnected environment to house all information related to safety
Implementing Safety Management Across Your Organization
You need to enable an information environment
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Ensure processes are supported by clear and concise documentation
Providing a common, accessible current library
Controlling updates and revisions Providing an organization-wide
distribution system Tracking approval feedback
How do you ensure documentation compliance?
An electronic SMS solution can help document management by:
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
An electronic SMS solution can enable a reporting culture by:
How do you enable a reporting culture?
Providing access to all employees
Capturing all safety events Analyzing safety trends Providing logical workflow and
task tracking
Under SMS, employees are encouraged to report without reprisal
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
An electronic SMS solution can organize data collection and analysis by:
Centralizing all safety related information Highlighting problem areas Improving visibility of results and initiating
corrective/preventative actions Supporting mobile workforce Sharing with other participants
How do you capture and analyze all safety related information?
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
How do you evaluate risk and related costs?
An electronic SMS solution can track risks and related costs by: Bringing all components together Understanding the true costs of
action/inaction Evaluating processes Designing approaches that
maximize safe operations Guiding operational decisions
SMS Must do’s: Identify a risk profile for all incidents Prioritize based on risk and by cost Understand the true costs of
action/inaction
6
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Create and implement corrective and preventative actions
Audit – Making Sure You Do What You Say You Will Do
EventsData
PeopleData
CorrectiveActionData
ResultData
Create Audits
Perform Audits
Follow up
Initiate Action
Analyze Results
Data Driven Analysis
Organization’s MUST document audit procedures, perform audits, document findings, audit suppliers identify roles & responsibilities, and initiate corrective/preventative actions
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Report and Share Information With Employees, Management and Regulators
How do you do it all? Where do you find the time? And where do you find the
money?An electronic SMS solution can effectively manage your information across the business by:
Repetitive reporting Transparency of data across throughout the
organization Sharing and distributing in a centrally
controlled location Having the ability to capture proof for audit
purposes
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
In Summary
Safety Management Principles apply
• Comprehensive• Factual• Auditable• Consistent• Easy to use as part of
the job• Accessible to all• Secure• System-based
tracking and follow-up
• Bridge to information sharing
The solutions you select to support Safety Management in your organization must be an enabler, be comprehensive and support all aspects of your quality, risk and safety in your business
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Contact us to discuss your challenges and issues
We can support you in all aspects of Safety Management
Sextant Readings Solutions Inc.3020 Kerner Blvd Suite ESan Rafael, CA 94901415 457 1905
www.sextantreadings.comaviation@sextantreadings.com
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
END OF PRESENTATION
Thank you for your Attention
Copyright © Sextant Readings Solutions Inc. 2013. All rights reserved.
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