a story of openness: how faculty partnerships drive the lms at unc charlotte

A Story of Openness:

How Faculty Partnerships Drive the LMS

Nicole Harris Caryl Gordon

Evaluation

Brief HistorySpring 2007

Transition from WebCT to Blackboard Vista

Spring 2008

Begin discussion of alternative LMS’. Evaluation committee formed.

Fall 2008

Ran a limited pilot.18 faculty, 30 courses

Spring 2009

Fall 2009

Expanded pilot.

Opened to campus.

Fall 2010

Migration 90% complete.

Enhancement

Enhancement

Review ProcessoTech team responds to instructor through forum.oRequests reviewed, researched, discussed by tech team.oMembers of the tech team meet with Moodle Enhancement Committee (comprised of faculty, library and lab support staff).oDiscuss which changes can be made and why. Opportunity to prioritize and schedule.

Challenges & Benefits of Open Process

ChallengesoManaging expectationsoConstraints of an enterprise systemoHuman erroroComparisons between new LMS and old

BenefitsoStudents experience a better learning environmentoRelationships fostered with facultyoMoodle power users willing to teach others

CTL Web Site Home Page

Calendar Events

Workshop Description

E-Learning Resources

Moodle

Moodle Resources

Moodle FAQ’s

FAQ Example

Moodle How-to Guides

How-to Guide Content

Moodle Video Tutorials

Video Content

Outages/Issues

When issue detected:oAnnouncement to Message CenteroMessage on Moodle log in pageoContact hosting vendor

When issue resolved:oAnnouncement to Message CenteroRemove message on Moodle log in pageoCleanup phase with faculty and

students

Challenges and Benefits of Training & Support

ChallengesoTier 2 escalationoRelevant information in support ticketoReferencing the web site oComparisons between new LMS and old

BenefitsoFaster serviceoInformation on site driven by faculty oRelationships fostered with facultyoMoodle power users willing to work with us

Continued Efforts

How do you… o involve faculty in decision-making process?o prepare instructors to teach with your LMS?o elicit feedback from instructors?o handle Tier 1 and Tier 2 support?o involve and engage adjunct faculty?o market changes, issues, and enhancements?