accenture's a3 gamification program - external...

Jill Patrick Social Learning Program Lead

jill.m.patrick@accenture.com

http://www.linkedin.com/in/jillmpatrick

Leslie Pham Social Learning Account Manager

leslie.d.pham@accenture.com

http://www.linkedin.com/in/lesliedpham

Copyright © 2014 Accenture. All rights reserved.

Our knowledge capabilities have evolved over time

Social

Learning 2010 - today

Knowledge

Management 2000-2010

Knowledge

Infrastructure 1990-2000

Copyright © 2014 Accenture. All rights reserved.

Where is everyone???

Tapping into the

collective intelligence

of Accenture requires

more than technology;

it requires a targeted

focus on defining,

engaging, and

recognizing the

contribution of the

participants

Copyright © 2014 Accenture. All rights reserved.

Copyright © 2014 Accenture. All rights reserved.

A Catalyst

follows

five phases to

successfully

mobilize and

sustain a

social learning

program…

PLAN

DESIGN

DELIVER

EVOLVE

MOBILIZE

EXPLORE Confirm priorities/goals

Confirm governance

Develop detailed plan

Recommend tools/platform

Design activities (mapped to

objectives)

Define metrics/measurement

Provision/prepare environment

Organize content (if needed)

Enable leads and champions

Prepare & soft launch

Manage/run activities

Support champions/program

Recognize/Reward

Measure/analyze

Report

Recommend adjustments

Copyright © 2014 Accenture. All rights reserved.

Embedding

collaboration into

a culture is a

journey whose

success is driven

equally by an

organizations

leadership and

sponsorship

Social Learning Expertise

Business Leadership

Learning & Talent

Development

Business Expertise

Copyright © 2014 Accenture. All rights reserved.

Business

Problem Outcome

Discussion

• What are your

organization’s road

blocks for establishing

effective social learning

programs?