accomplishments report information services · information services accomplishments january-june...

January-June2017

AccomplishmentsReportInformationServices

InformationServicesAccomplishmentsJanuary-June2017

Contents

Introduction.................................................................................................................................................5

MISSION...................................................................................................................................................5

2017GOALS..............................................................................................................................................5

FY2017ISPROJECTLIST&POINTPERSON...............................................................................................5

FY2017SharedServicesProjectList.........................................................................................................6

ExecutiveSummary..................................................................................................................................7

ComputingFacilities.....................................................................................................................................9

CampusWide-EnterpriseSupport..............................................................................................................9

TotalsandTrendsinITProcurement.........................................................................................................11

ITProcurement:DistributionbyVendorsandUnits..............................................................................11

AppendixA:SupportServices....................................................................................................................12

CustomerRequests................................................................................................................................13

CallCenterMetrics.................................................................................................................................13

CallCenterProjects................................................................................................................................14

AppendixB:ISProjects...............................................................................................................................15

CompletedProjects................................................................................................................................15

CurrentProjects–ImplementationPhase.............................................................................................17

CurrentProjects–DevelopmentPhase.................................................................................................23

TMSSupportClientExperience..............................................................................................................26

ILEClassrooms,VideoConferencing,DistanceEd,andOn-DemandVideo...........................................27

BuildingNetworkInfrastructure............................................................................................................29

AppendixC:BuildingNetworkInfrastructure............................................................................................31

AppendixD:NetworkArchitecture............................................................................................................32

AppendixE:InternalApplications..............................................................................................................33

AppendixF:InformationServicesSecurity.................................................................................................35

AppendixG:MOUs.....................................................................................................................................36

BlochSchoolofManagement................................................................................................................36

SchoolofNursingandHealthSciences(SoNHS)andSchoolofPharmacy.............................................38

SchoolofComputingandEngineering(SCE)..........................................................................................40

CollegeofArtsandSciences(A&S)........................................................................................................40

SchoolofEducation(SoE).......................................................................................................................40

SchoolofLaw.........................................................................................................................................41

ConservatoryofMusicandDance.........................................................................................................41

NationalMuseumofToys/Miniatures...................................................................................................41

ResidenceHalls.......................................................................................................................................41

KCUR.......................................................................................................................................................42

AppendixH:AcademicEnhancementAccomplishments...........................................................................42

AppendixI:FoundationServices................................................................................................................45

AppendixJ:InstructionalTechnologies(ITS)..............................................................................................46

BlackboardCourseandOrganizationUsage(January2017throughJune2017)...................................46

Foliotek...................................................................................................................................................46

BlackboardCollaborate..........................................................................................................................46

VoiceThread...........................................................................................................................................47

TurningTechnologies(Clickers)..............................................................................................................47

RedCAP...................................................................................................................................................47

WebEx....................................................................................................................................................47

Panopto..................................................................................................................................................48

UserViewingUsage:...........................................................................................................................48

UserCreationUsage:..........................................................................................................................48

Folderusage:......................................................................................................................................48

SessionUsage:....................................................................................................................................48

Moodle...................................................................................................................................................48

SharePoint..............................................................................................................................................49

ListServ...................................................................................................................................................49

ListServUsage....................................................................................................................................49

CustomerSupport..................................................................................................................................49

Blackboard24x7HelpDesk................................................................................................................49

Introduction

InformationServicesisastrategicassetforUMKC’smissionsofteachingandlearning,research,serviceandeconomicdevelopment.

MISSION

WeareastrategicassetforUMKC’smissionsofTeaching,Learning,Research,Service,andEconomicDevelopment.

2017GOALS

• Infrastructurethatdeliversseamless,secure,reliable,anytimeandanyplaceuseraccess• UsertechnologiesandsupportthatenhanceandfacilitateTeachingandLearning,Research,

Service,andEconomicDevelopment• Effectiveandefficientmanagementofresources• Accurate,understandable,andaccessiblecommunication,documentationandresourceuse• Continuousimprovementinservices,facilitiesandprofessionaldevelopment• Furtherautomationofcampusprocedurestoincreaseourefficiencyasacampus• Investigatenewsourcesofrevenuetofundcampusinitiatives

FY2017ISPROJECTLIST&POINTPERSON

• CampusNewConstruction/Renovation–Guggenmos/TechnologyManagementServiceso CherryHall4thFloorRenovationso MedicalSchool5thFloorRenovationso Chemistry-BiologyRenovation–Phase1o DentalSchoolMSSUExpansiono WholeFoodsDevelopmento RobertW.PlasterFreeEnterpriseCenter

• CivitasAnalytics-Guggenmos/TechnologyManagementServices• CockefairHallInfrastructureUpgrades–Guggenmos/TechnologyManagementServices• PerformingArtsCenterInfrastructureUpgrades–Guggenmos/TechnologyManagement

Services• BlackboardUpgradetoUltra–Guggenmos/TechnologyManagementServices• ILEClassroomLifecycleUpgradesPhase2–Guggenmos/TechnologyManagementServices• ISMulti-DepartmentInventoryTool–Guggenmos/TechnologyManagementServices• CampusBuildingSecurity–Guggenmos/TechnologyManagementServices• Expansionofwirelesscoverage–Schonemann/NetworkArchitecture• CiscoJabberCollaborationSoftware–Schonemann/NetworkArchitecture• CiscoWebExOnlineMeeting/ConferencingSoftware–Schonemann/NetworkArchitecture• BuildingNetworkSwitchRefresh–Schonemann/NetworkArchitecture• DataCenterNetworkSwitchRefresh–Schonemann/NetworkArchitecture• CampusCoreNetworkSwitchRefresh–Schonemann/NetworkArchitecture• Exchange2016Upgrades–Schonemann/NetworkArchitecture• IPAddressManagement–Schonemann/NetworkArchitecture

• Investigate3-DPrinting–Reisenbichler/SupportServices,Guggenmos/TechnologyManagementServices

• UMKCDashboardUpgrade/Redesign• UMDataHub

FY2017SharedServicesProjectList

§ AccountsManagement–Goodenow/InformationAccess§ EstablishEnterpriseArchitecture–Schonemann/NetworkArchitecture§ ITSM–BMCRemedyDeployment–Reisenbichler/SupportServices§ UMNetworkArchitecture–Schonemann/NetworkArchitecture§ ERPReview–Goodenow/InformationAccess§ CoreIT–Fritts/CIO§ KnowledgeBase–Reisenbichler/SupportServices§ SecureAuthImplementation-–Guggenmos/TechnologyManagementServices§ ImplementNewUMITProjectPortfolioManagementTool-Guggenmos/Technology

ManagementServices

ExecutiveSummary

InformationServicesisastrategicassetforUMKC’smissionsofteachingandlearning,research,serviceandeconomicdevelopment.Wecontinuedtomakeprogresstowardourdefinedgoalsandthisdocumentdetailstheprogresswehavemadeduringthesecondhalfofthefiscalyear2016.

Duringthispastreviewperiod,ISSupportServicesupgradedanadditional30%ofthecampusdesktopstoWindows10.BeforeschoolstartsISSSwillupgrade1,300campusacademiclabstouseWindows10aswellasinstallingOffice2016and200otherpiecesofsoftware.468computers(manyincludingsoftphonesasanalternativetodesktopphones)werepurchased,imaged,configuredanddeployedasparttheWorkstationReplacementprogramoverthreemonthsearlyintheyear.ThecampustransitionedtonewpasswordandauthenticationtoolsprovidedbySecureAuth.TheCallCenterhandledover13,500supportrequestswithover95%verysatisfiedbasedoncustomerserviceresponsesurveys.

IntheSharedServicesarea,weworkedwithoursistercampusesonITSMand0365upgrades.LocallyweareclosetosigningMOUagreementswiththeSchoolofEducationandUniversityLibrariestoprovidedesktopsupportandotherISservices.

CampusTechnologyServicescompletedtechnologyupgradesto29ILEroomstoHDwidescreendigitalvideo&projectionsystems,enhancedaudioprocessingwithwebconferencing,andvoiceoverIPfeatures.OurVideoServicesgroupsupported793hoursofITVdistancelearning.Theadditionalhoursshowanupwardtrendcontinuingthelastfewyears.TheProjectManagementandInfrastructureServicesdepartmentsworkedanumberofhighprofileprojectsincludingthefollowing:

• SchoolofDentistryexpansionwithMissouriStateinJoplin• SchoolofMedicineinfrastructurereplacementandfloorrenovations• Chemistry/BiologyBuildingRenovations• CivitasAnalyticsImplementation• WirelessNetwork–DormsandApartments• WholeFoodsprojects• Exchange2016projects–UMKCservingasdisasterrecoverylocationfortheUMSystem

EffortsoftheInformationAccessDivisionwerenotablefortheimprovementsmadeinmeasurementsofcustomerresponsetimes,despiteasteadyincreaseinrequestsforservice.Internalapplicationscompletednewsoftware/applicationsolutionforUniversityLibraries,ContinuingEducation,andundergraduateresearch.ThecampusexpandedourdiveintoSalesForcewiththreeprojectsandsupportedthecampusgoalofstudentretentionwithadditionaldataandreportingfromuAchieve.

ITSworkedwithBlackboardandothercampusgroupstomoveourBlackboardinstancefromBlackboard’sManagedHostedenvironmenttotheirSaaS(software-as-a-service,cloud-hosted)environmentduringthelasthalfof2016,andcompletedtheworkinJanuary2017.ThemigrationresultedinseveralBlackboardoutagesduringtheearlypartofthespring2017semester,butweworkedwithBlackboardonremediationsteps,andithasbeenstablesincethen.Becauseofourissueswiththismigration,ITS,inpartnershipwithUMKCOnline,beganlookingattheCanvasLMSasapossible

replacementforBlackboardinthefuture.ProctoringproductslikeRespondusMonitor,andvideoservicessuchasPanoptoandKaltura,continuedtobepopularamongfacultyandstudents.Emergingtechnologiesintheresponse-warerealmpromptedustodevelopandimplementapilotofTopHat,apotentialreplacementforTurningTechnologiesClickerproducts.Thispilotwillrunthroughfallsemester2017.FoundationServiceshostedover500serversinourlocaldatacentersorviaAmazonWebServices.AcademicEnhancementsupportedlivestreamingorvideoeventsforover20differentunitsoncampus.TheUMKCnetworkingteamcontinuedworkonthe10-yearbuilding-wiringplan.Category6infrastructureupgradeswerecompletedintheSchoolofMedicineandprogresscontinuedinCockefairandScofieldHalls.Thegroupalsoworkedonrenovation/newconstructionsprojectswithWholeFoods,thedowntownartscampusandtheChemistryandBiologicalSciencesbuildings.UMKCphoneoperatorshandles~34Kphonecallswith75%ofthecallsbeingautomaticallyroutedandtheremainderrequiringhumaninteraction.ISSupgradedtheedgecampusfirewallwiththenewestgenerationofequipment,enablinghighertrafficspeedsforthecampusInternetconnection.TheoriginaltrafficlimitwasinthefiveGigabit/secrange,thenewlimitisinthe10to15Gigabitrange.Thecampusdatacenterfirewallwasreplacedwiththeoriginalcampusedgefirewall,allowingasignificantspeedincreasefortrafficthroughthedatacenter.Theoriginallimitwasinthe2.5Gigabit/secrange,withtheextrafilteringoptionsdisabledonthemigratedfirewalls,wecannowtransmit8to10Gigabit/sec.TheISSteamworkedtodisableWindowsvulnerabilitiesanddecreasetheamountofspamandphishingattacksonstudents,facultyandstaff.

LookingforwardInformationServicesisestablishingnewlongrangestaffingandbudgetplanningprocesses.ISexploringnewservicesandofferingstocontinuouslyimprovetheserviceandofferingsforstudents,faculty,staffandtheentireUMKCcommunity.

ComputingFacilities

Wehad13,013distinctindividualsusecomputingsitesbetween1/1/2017and6/30/2017.Thisrepresentsalargepercentageofourstudentbaseandexemplifiestheusefulnessofthesefacilities.

Inadditiontothephysicalcomputersites,wehad1,574distinctindividualswhologgedintoRemoteLabsatotalof12,869times.

ISalsodidamajoroverhauloftheInteractiveLearningClassroom,whichconsistedofreplacing48computers.

PrintQuota.PerformedapplicationupgradesonPaperCutacrossthestudentcomputerlabs.Thisaddsadditionalfunctionalitytostudentsandensuresweareup-to-date.

OtherProjects

AmericanConferenceforIrishStudies(ACIS).ProvidedtechnicalsupportfortheannualweeklongACISconference.Thislargeeventspannedseveralbuildingsoncampusandrequireddedicatedtechsupport.

Encryption.Expandedtheuseofencryption(BitLocker&FileVault)oncampuslaptopsanddesktops.ThisadditionalsecurityensuresthatifacomputerislostorstolenUMKCdataisnotatrisk.

PCI.WehaveseenanincreaseinPCIrequirements,bothfromatechnicalperceptiveaswellasfromanauditstandpoint.WehaveupdatedourPCIImagetomeetcurrentrequirements.WealsohavecreatedseveraltemplateswithinITSMtokeeptrackofallchangestoourPCIenvironment.

TheLabManagementOfficemaintainedoperationsinsixIS-managedgeneralusestudentcomputerlabs,eightrestrictedaccesslabs,andsuppliedoneassociatedcomputerclassroom.

• Maintainedsufficientstudentemployeestostafflabsbyprocessing

60applicationsforStudentAssistantpositions,conducting58computerskillstests,interviewing30prospectivenewhires,andhiring38newStudentAssistantsforIS-managedlabs

• Over138,400printjobswereprintedinIS-managedgeneral-usestudentcomputerlabs,totalingover953,200pages

CampusWide-EnterpriseSupport

AirWatch.ContinuedtoexpandtheuseofourMobileDeviceManagementsolution,AirWatch,acrossbothUMKCandtheothercampuses.ThistoolisvaluableforincreasingefficienciesinmanagingmobiledevicesaswellasprotectingUniversitydata.ISiscurrentlyintheprocessofupgradingtoAirWatch9.x.

SCCM.ContinuetouseMicrosoft’sSCCMasakeypartofourassetmanagementsolutionandourpreferredmethodofsoftwareinstallation.Overthelast6months,SCCMwasusedtoinstall34,103piecesofsoftwareacrosscampus.Wealsoimaged237labcomputersusingtheOperatingSystemDeploymentfunctionalityofSCCM.

WeperformedamajorupgradeofSCCMtothecurrentbranch,1702.ThisallowsustocontinuetomanagethenewWindows10buildsacrosscampus.Casper.ExpandedtheuseofCasper,ourassetmanagementtoolandsoftwaredeploymenttool,forApplecomputers.Someofthenewinitiativesinclude:

ThinImagining.DuetoupcomingchangesinMacOS,wehavestartedinvestigatingthinimagining.ThisrepresentsamajorchangeinhowApplecomputersaredeployed.

Webpushes.FullyimplementedtheabilityfortechnicianstodeploysoftwaretoMacOScomputersviathewebviaacustom-builtportal.ThisprovidestechniciansasinglelocationtodeploysoftwareforbothWindowsandApplecomputers.

MacOSImages.UpdatedallMacOSimagestothelatestversionsofMacOS

Upgrade.PerformedanupgradetoCaspertogainadditionalfunctionalityandpatchsecurityvulnerabilities.

NamingConventions.Establishedstandardsforpolicies,smartgroups,andcollections.

AssetManagement.ExaminingnewmethodsforcollectingassetinformationonMacOSandleveragingCaspertoimproveourreportingability.Weexpectthistomovetoproductioninthenext6months.

Reporting.TheEnterpriseSupportteamupdatedmanyoftheonlinereportsandrevampedalloftheITSMreportsforUMKCCentral.Wealsocreated/updatedseveralofourassetmanagementreportsforbothhardwareandsoftwaretoprovideinformationthatismoredetailed.

Website.UpdatedtheISwebsitethroughoutthisperiodwithmeetingnotes,newproductinformation,newsoftwareandhardwareoptions,etc.

Softwareupdates.Planned,tested,anddeployedseveralupdatestoallWindowscampuscomputerstoensuresoftwareisup-to-date.Thisisdonetobothgiveourcustomersthelatestproductsandtoolsbutalsotolimitvulnerabilities.Over150SCCMpackageswerecreatedduringthisperiod.

Supportedhardware.Overthelast6months,wehadchangesonbothourDellandApplestandards.WithDellwesawnewlaptopsanddesktopsandabrandnewdockingsolution.ApplesawupdatediMacsandMacBooks.Extensivetestingandimageupdateswerecompleted.

TotalsandTrendsinITProcurement

§ Purchasedalittleover$1,500,000worthofIThardwareandsoftware,includingcomputers,tablets,software,webservices,subscriptions,servicewarranties,maintenanceagreementsandusagefees

• Thisrepresentsa5.5%decreaseintotalspendandaroughly10%dropinthetotalnumberofrequestsprocessedoverthesameperiodoneyearago

• However,thisdecreasedoesnotevencreateadipinthetrendofexplosivegrowthinordersandspendperfiscalyearasmeasuredoverlastdecade

• Forthefirsttime,InformationServicesprocessedover$5,000,000duringthelastfiscalyear• Thisrepresentsgrowthof17%overthepreviousyear

• ThesuccessfulconsolidationofITpurchasingforacademicunitsoverthelastfewyearsisaprimarygrowthfactorinspendingandactivityyearoveryear

ITProcurement:DistributionbyVendorsandUnits

$0$500,000

$1,000,000$1,500,000$2,000,000$2,500,000$3,000,000$3,500,000$4,000,000$4,500,000$5,000,000$5,500,000

FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 FY2016 FY2017

ITProcurementSpendbyFiscalYear(2008-2017)

HardwareSpend SoftwareSpend

$10,773.74$83,514.42

$56,892.21$60,794.39

$45,047.66$172,140.28

$37,983.67$58.00

$5,311.91$124,920.01

$184,443.22$8,283.69

$91,981.26$166,261.64

$12,084.09$158,733.66

$8,193.01$2,928.46

$101,043.37$219.41

$110,981.59$30,284.27

$2,298.00$15,211.38

$0.00 $20,000.00$40,000.00$60,000.00$80,000.00$100,000.00$120,000.00$140,000.00$160,000.00$180,000.00$200,000.00

UniversityLibraries

StudentAffairs

SchoolofNursingandHealthStudies

SchoolofLaw

SchoolofEducation

SchoolofComputing&Engineering

ResearchandEconomicDevelopment

Marketing&Communications

DiversityandInclusion

CollegeofArts&Sciences

BlochSchoolofManagement

Advancement

ITSpendbyUnit(January- June,2017)

AppendixA:SupportServices

Highlightsandkeyinitiatives

Windows10:IScontinuestomakeprogresswithWindows10asthestandardoperatingsystem.Overthelast6months,weincreasedthenumberofWindows10computersfrom1,199to1,695-anincreaseofnearly30%.

ThelabteamispreparingtomigratetheISmanagedcomputerlabsandILErooms,roughly1,300computerstoWindows10duringthesummerrefresh.Tomeetthisgoal,wearedevelopingnewimagesandperformingsoftwarecompatibilitytestingforover200piecesofsoftwareusedinthevariousAcademiclabsthroughoutcampus.

MicrosoftOffice2016:IShasbeenupgradingWindowscampuscomputerstoOffice2016.Thismigrationisbeingdeployedoverthenetworkwithoutdirecttechnicianintervention.Whilethisprojectisnot100%completedbyJune30,over2,000computerswereupgradedinthemonthofJunealone.

WorkstationReplacementProgram(WRP):Duringthisyear’sWRPISpurchased,imaged,configured,anddeployed468computersoverathree-monthtimespan.MicrosoftLiveCamsHD3000wereincludedwithallfaculty/staffsystemstobetterfacilitatevirtualmeetingsandsoftphones.SecureAuth:TransitionedtothenewSecureAuthenticationtoolsandupdatedtheUMKCpasswordandsecurityregistrationwebsitetoimprovesecurityforuniversitydata.AdditionalSecureAuthinitiativescanbefoundundertheCallCentersectionofthisreport.Jabber:WorkedwithanISProjectteamtotestequipmentandidentifyasetofstandardsoftphonesthatwillbeavailabletodepartmentstopurchaseaspartofthetransitiontoJabber.AlsoworkedtodeployJabbertonumerouscampuscomputers.ITSM:Workedwithu-wideprojectteamonthe9.1ITSMupgrade,madesomeprogresswithSmartITandbegananinvestigationintootherservicemanagementplatforms.SharedServices:WorkedwithITmanagementtodevelopsharedservicestemplatesandagreements.BeganworkingwiththeSchoolofEducationandUniversityLibrariesonanewserviceagreement.O365:StartedplanningprocessforO365withau-wideprojectteam.Workedonvariousaspectsoftheprojectincludinggovernance,migrationtoolsandaccountmanagementissues.

SpecialEvents:Staffedregistrationsessionsduringsixstudentorientations.WorkedwithStudentUniononspecialeventinSU210computerlab.

CustomerRequests

Overthelastfiveyears,thesupportvolumeinSupportServiceshasfluctuatedsome,althoughtheoverallcycleisfairlypredictable.Duringthelastsixmonths,wehaveseenthesupportrequestnumbersalignclosertothoseinpreviousyears.However,JanuaryandFebruarysawasincreaseduetoBlackboardoutagesalongwithusersregisteringwithSecureAuth.

§ Customersatisfactioncontinuestoremainveryhigh.Overthelastsixmonths,SupportServiceshasa95%VerySatisfiedrating.ThefollowingchartrepresentscustomersatisfactiondatacollectedfromsurveysclosedbyISSupportServicesfortheperiodofJan.2017throughJune2017.

CallCenterMetrics

§ TheCallCentercreated13,504supportrequests,resolved11,126,andescalated2,378.§ TheCallCenter’sfirst-contactresolutionrateoverthelastsixmonthswas80%.

TimePeriod TotalNumberofCallCenterSupportRequestsQ3&Q42014 12723Q1&Q22015 12746Q3&Q42015 14176Q1&Q22016 12300Q3&Q42016 14183Q1&Q22017 13504

2562 2335 2125 2072 2152

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

CustomerRequestsPerMonth

2017 2016 2015 2014 2013

3413 1 6

SupportServices - CustomerSatisfactionRates

VerySatisfied

Satisfied

Nuetral

Dissatisfied

CallCenterProjects

§ AccountManagement§ Office365–TheCallCentercontinuestobetheprimarysupportcontactforstudentsusing

theOffice365emailsystemi. Setup17Office365emailaccountsforalumniinconjunctionwiththeAlumni

Association§ Created62guest/resource/departmentalaccountsandworkedwithofficeofOperations

andAdministrationtobillaccordingly.§ WorkedwithAdmissions,RegistrationandRecordsandvariousUMITgroupstoaddressSSO

accountcreationandmaintenanceissues.§ AIMS–AccountManagementtoolwhichisusedbyUMKC,MST,MU,andUMSL

§ AIMS2.0wastestedandreleasedtoproductioninApril,withsubsequentupdatestoenhanceperformanceandefficiencyinMayandJune.TheCallCentertestedandofferedsuggestionstohelprefinethenewtoolthroughoutthefirsthalfoftheyear.

§ ITSM–ITServiceManagementtoolusedbyUMKC,MST,MU,andUMSL§ CreatednewtemplatesfortheCallCentertousewhencreatingincidents§ PerformedPeopleDatamodificationsasnecessaryandworkedwithEnterprise

ManagementteamtoimproveourITSMUsersdatabase§ SecureAuth–TwoPhaseAuthenticationToolkit

§ Pathway’sBootstrapoptionforstudentswasswitchedtoSecureAuthonMarch4h.§ myHR’sPasswordresettoolwasswitchedtoSecureAuthonMarch11.§ Walkedcallersthroughregisteringtheirsecurityinformation,astimepermitted.

§ Exchange–UMupgradedtheExchangeserverfrom2010to2016inDecember2016.§ Notifiedandassistedusersoverthe15GBquotalimit§ DiscussedtransitiontoExchange2016withcallers,asquestionsarose.

§ RightAnswers–Self-serviceknowledgebasesolutionusedbyUMKC,MST,MU,andUMSL§ Collaboratedwithallfourcampusestotesttheupgradetoversion9inFeb.§ WorkedwithUMandRightAnswerstocorrectproblemswiththenewupgrade§ ApprovedandpublishedRightAnswersarticlescreatedbyCallCenterstaff.

§ Bomgar–UMKC-hostedremotesupportsolutionusedbyUMKC,MST,MU,andUMSL§ Performedapplianceandinstanceupgradesasnecessary.

AppendixB:ISProjects

Asadivision,wehaveworkedwithseveralacademic&businessunitstorenovate,design,installandprovideongoingsupportformultifacetedinformationtechnologyandaudiovisualsystems.ThefollowingsectionstouchonthekeyIT/AVprojectsbyphasethatconsumedasignificantamountofISresourcestimeduringthislastreviewperiod.

CompletedProjects

P152-SODMSSUExpansionTheSchoolofDentistryisintheinitialstagesofaprogramstudytoexpandtoMissouriSouthernStateUniversityinJoplin.Currently,theIT/AVscopeincludesupgrading(3)existingclassroomsattheUMKCDentalSchoolwithtechnologytosupportdistanceeducationwhichwillbecompletedconsecutively.TheupgradesatMSSUincludeupdating(4)classroomstodistanceeducationplatforms,acompleteoverhaulofaskillslab,theadditionofanewconferenceroomandalargeofficesuite.TherewillalsoneedtobeadedicatednetworkbetweenUMKCandMSSU.Duringthisreviewperiod,forphase1,theDentalSchoolselectedSODroom#202forupgrades.TheISPMhasbeenworkingwiththeclient,CFM,thearchitectandvendor/integratortodesignandquotetheclassroomsystemandplanstooverseeorPMSKC’sintegrationgoingforward.Phase1beganconstructionDecember19th,2016andisexpectedtobecompletedonJanuary16th,1017.

209-Exchange2016ThisisUMKC’spartofthelargerUMSystemExchange2016migrationproject.UMKC’spieceistohousetheDRsitefortheACIandvirtualserversattheAdministrativeCenterDataCenter.Duringthisreviewperiod,ISassistedintheinstallationofexchangeequipmentintheKCdatacenter,reconfiguringcampusOutlookclientstousecachedmode,identifyingallunsupportedclientsandcommunicatingwiththisgrouponseveraloccasionstoensuretheywereusingasupportedclient,assistednumerousfaculty/staffinresolvingissueswiththeirquota,andlastly,migratedallUMKCmailboxestothenewplatformwithnoissues.

P210-SOM5thFloorRenovationProjectfortherenovationofthe5th-floordocentspaceintheSWQuadrantintoresearchspacefortheBioinformaticsResearchGroupandtheCenterforHealthInsightsgroup.ISCompletedILE/AVtechnologyupgradesfor(3)conferencerooms,(3)interactivespaces,ahuddlespace,andsignage,aswellascompletelyreplacingnetworkinfrastructureinthespace.P223-SchoolofMedicineInfrastructureReplacementThisprojectistobringthebuildinginfrastructureuptocurrentstandardsbyrewiringallthevoiceanddatajacksonallfloorsinthebuilding.Thisbuildinghassixfloorsandisbeingrewiredoneflooratatime.Wecompletedtheentirebuildingduringthefirstquarterof2017.

P228-SONDispensingLabThisprojectfortheSchoolofNursingenhancesahigh-endteachinglabwithmanikinsandspecializedsoftware.Thesoftwarerecordssimulatedactivitiesandsynchronizesvideofromseveralcamerasanddigitalinformationfromthemanikins,whichsimulateapatient'sbiologicalreactionstomedicalchoicesmadebythestudents.Thisperiodthelabsawitsfirstproductionuse.TMSstaffhelpedendusersget

usedtoquirksoftherecordingsystem,andworkedwithNetworkArchitectureonenhancementstothenetworkthatimprovedreliability.TMSstaffalsoperformedroutinesystemcheckstoensureoperability.Onenewmanikinisinrouteatthistime,andTMSwillassistwithjoiningittothenetwork.

P232-ILEClassRoomUpgradesFY17–ISFundedAspartofourcontinualprocessofkeepingthehighestqualitystudentexperience,ISisupgrading29ILEroomstoHDwidescreendigitalvideo&projectionsystems,enhancedaudioprocessing,withwebconferencing,andvoiceoverIPfeatures.Duringthisreviewperiod,wehavecollaboratedwiththeRegistrar’soffice,CFMandotherunitsinITtoupdatetheremaining22classroomswithnewequipmentbringingtheprojectto100%complete.

P235-SCB504AVUpgradeThisprojectincludesrenovatinganexistingclassroomspaceintheSpencerChemistryBuilding.ISwasbeenscopedwithinstallingastandardtier3ILEclassroomwiththeadditionoflightingandshadecontrol.Theroomwillalsobeusedforsoftvideoconferencing.Duringthelastreviewperiod,thesystemdesignwasfinalizedandfacilityrequirementsweredefined.FacilityrelatedworkcompletedandtheIT/AVinstallationwas90%completed.Duringthisreviewperiod,roomshadeswereinstalledandtheprojectwasclosedout.

P243-FH205ConferenceRmAVUpgradeThisISAVupgradeistoaddmultipledatadropsandaprojectionscreentoFlarsheimHallconferenceroom205.Duringthelastreviewperiod,theISPMworkedwiththePhysicsandAstronomyDepartments,CFMandtheAVdepartmenttodefinescope,budgetandcompletedsysteminstallation.Duringthisperiod,theISPMclosedouttheproject.

P247-BlochLease–4328MadisonThisprojectprovidedinternetconnectivityandinstalledthreewirelessaccesspointsfortheBlochIncubatorintheleasedofficebuildingoffcampus.P256-SonEchoHubConferenceRoomThisISprojectinvolvesinstallingtechnologyforanewprogramcreatedbySoNHSthatusesaspecificteleclinicmodeldevelopedbytheUniversityofNewMexico.Duringinstallation,theISPMandAVdepartmentworkedcloselywiththeHospitalHillteamtopurchaseandinstalltherecommendedequipmentandpositionthespaceforongoingITsupport.P269–CherrySt.APInstallationsInstallin-roomaccesspointsinCherryStreetHalltoprovideubiquitouswirelesscoveragethroughoutthebuilding.Duringthisperiod,weinstalled49accesspointsacrossthreefloors.

CurrentProjects–ImplementationPhase

P171-Chemistry/BiologyBuildingRenovationAspartofamulti-yearphasedbuildingrenovationproject,ISwillbedemoing&replacingbuildingnetworkinfrastructureandinstallingnewITclosetsandswitchgearonChemistryfloors2-4,andupdating(6)classroom/labenvironmentsand(1)conferenceroom.Constructionhasbegun,primarilyfocusedondemoingexistingspaces.Duringthisreviewperiod,wecompletedIT/AVsystemdesignforallsystems,moved/installeddatatosupportconstructionrelatedofficemoves,reviewedoptionsforcomputerlabupgradeswithChemistry,andaddedlowvoltagedemoworktoITscope.P177-BEH333ILEconversionThisisarenovationprojecttorepurposeasmallbreakroomintoateachingandseminarspacewithAV/ILEcapabilitiesthatmatchtheotherclassroomsinBlochExecutiveHall.Therenovatedclassroomwillprovideseatingfor~20students.ThisspacewillbeusedprimarilyforupperlevelandgraduateclassesintheDepartmentofGlobalEntrepreneurshipandInnovation.Thetechnologywillprovideforlecture-styleteachingaswellasstudent-centeredactivelearning.Duringthisreviewperiod,afundingsourcewasidentifiedandtheprojectapproved,systeminstallationwascompleted,clientandusergroupsweretrained,andtheroomisbackonlineforregularuse.

P196-ISMulti-DepartmentalInventoryTool–ISFundedISisworkingondevelopinganewcustominventoryapplicationtoprovidereal-timeassetmanagement,inventorymanagement,andequipmentlifecycleplanningforITequipmentthatisnotbeingcurrentlytracked.Thissolutionwillhaveawebapplicationcomponentpairedwithamobileapp.Duringthisreviewperiod,wecompletedaseriesofworkshopswithInformationAccesstoidentifyandrefinetoolrequirements,reviewedfinalrequirementswithkeyusergroupsandbegantheprocessofbuildingvaluelistsforapplicationdevelopment.Duringthisnextreviewperiod,weexpecttodeveloptheAlphaversionoftheappandrunthroughtesting.

P202–51st_HolmesStRenovationThisCFMprojectinvolvesthewideningofHolmesStreetbetween51st&52nd.Theprimarypurposeistoallowemergencyvehicleaccesswhencarsareparkedonbothsidesofthestreet.TheInfrastructurecomponentsofthisprojectincludekeepingexistingvoiceanddataservicesfrombeingdamagedandaddingadditionalconduitsforfutureuse.Duringthisreviewperiod,bidswentoutandthecontractorwasselected.ITmaterialswereordered,demo/constructionstartedwithananticipatedcompletiondateofJuly24.P205-SU401WallPlateUpgradeProjecttoperformtechnologyupgradestoStudentUnion401thatwilloverhaulthevideoandcontrolsystemandadjustmentstotheaudiosection.Theupgradeswillincludenewprojectors,avideoswitcherandwallplates.Duringthisreviewperiod,systemdesignwascompleted,theclientapprovedtheproject,andequipmentwasordered.WeanticipatefinalizingthisprojectduringthenextreviewperiodandturningthespaceovertotheclientforregularusebythestartofFallSemester.

P206-CivitasAnalyticsThisprojectwillincludeISworkingwithCivitas,andUMKC’sUniversityCollege,AcademicAffairs,StudentAffairs,InstitutionalResearch,andDataWarehousetoimplementtheCivitasIllumelearningplatform.Illumeisapowerfulappthatprovidesacompellingviewofagiveninstitution’shistoricaland

predictivestudentflow.TheprojectwillmergediversedatasourcesfromUMKC’sSIS,LMS,andothersystems.Illumewillthenapplystate-of-the-artdatasciencetoidentifyusefulinsightsthroughmeaningfulvisualizations.TheintendedoutcomeforUMKCwillbetheabilitytotryandtesttheimpactofinitiativesandgrantprograms.DuringthisreviewperiodISworkedwithCivitastodevelopacustomdatadictionaryforUMKCthatwaslesstechnical,workedwithCivitastodevelopacustomfilterforUMKC,updatedtheretentioncohorttableandrelatedviewsforCivitas,andverifiedthecompletedfilterwasgoodtogo.

P214-WirelessNetwork–Dorms&ApartmentsThisprojectinvolvesthepurchaseandinstallationofnew,in-roomWirelessAccessPointsforUMKCdormsandapartmentstoimprovethewirelesscoverageandbandwidthinthestudentlivingspaces.Duringthisreviewperiod,wecontinuedwithPhaseIIofthisproject.JohnsonHallnowhaswirelessaccesspointsinstalledineachdormroom.TheHospitalHillApartmentscurrentlyhavesufficientcoverage,sowehaveremovedthatfromPhaseIIofthisprojectandclosedtheproject.P215-IPAddressManagementThescopeofthisprojectisdesignedtorefreshourDNS/DHCPinfrastructure.ThenewsystemwillincludeanIPaddressmanagementtoolandDNSsecurityfeatures,aswellasprovideaconsolidatedmanagementconsoletocontrolthevariousIPaddressfunctions.Duringthisreviewperiod,thesolutionofferedbyInfobloxwasacceptedandimplementationprocessesbeganwithcutoverscheduledinJuly2017.P217-TelepresenceVCS-VCEThisprojectisdesignedtomakevideoconferencingeasiertouseonandoffcampus.LeveragingkeycomponentsofourexistingVoIPphonesystemandTelepresencevideoconferencesystem,wewilladdnewmodulesthatwillallowustogreatlyincreasethenumberofvideoconferenceendpointsoncampus.Thesenewvideoendpointsaredesignedforawiderangeofusecasesfrompersonalwebcamstoconferenceroomstolargeclassroomenvironments.ThenewmoduleswillalsointegrateourexistingPolycom,LifeSize,Tandberg,etc.room-basedvideoendpointsintoastreamlineddialingplan.Duringthisreviewperiod,allhardwarewasinstalledandwebegandeployingindividualunitsinvariouslocationsacrosscampus.P218-802.11ACRadioUpgradesThisprojectinvolvesupgradingthe802.11acradiomodulestotheexistingCisco3600wirelessaccesspointsoncampus.Thesenewradiomoduleswillallowthoseaccesspointstoprovidegreaterwirelessnetworkperformanceinthelocationstheyserve.Theprojectiscurrently55%complete.P219-BuildingSwitchRefreshThisprojectinvolvesreplacingapproximately144accessanddistributionlayerswitchesin18buildingswherewehavepreviouslyinstalledCisco4506seriesswitches.UMKCNetworkingwillbeinstallingCisco4500XseriesdistributionswitchesandCisco3850seriesaccessswitches.Thenewswitcheswillincreasethebuildingbackbonefrom2GBto20GB.Theaccessswitcheswillalsoprovide802.3at(60watts)PoweroverEthernet,PowerStack&M-GigEthernetportsfornextgenerationwirelessaccesspoints.Duringthisreviewperiod,weupgradedbuildingswitchesinfivecampusbuildings(GeneralServicesBld.,HealthSciencesBldg.,MedicalSchool,DentalSchoolandScofieldHall),whichcompletedPhaseIIIoftheproject.PlanningforPhaseIVisunderway.

P221-NetworkCoreSwitchRefreshThisprojectwillreplacetheexistingtwoprimarycampuscoreroutersthatformthebackboneoftheUMKCnetwork.Currently,eachoftheserouterssupports55buildinguplinks.Thenewcorerouterswillbeinstalledingeographicallyseparateddatacentersoncampusandwillsupporthigh-density10GB&40GBuplinkstothecampusbuildings.ThenewuplinkswillgreatlyincreasetheavailablebandwidthonUMKCnet.Duringthisreviewperiod,theroutersarrived,havebeenunboxedandinstalledinracksfortesting.Weareplanningthecutoverduringthenextsixmonths.P224-CockefairHallInfrastructureReplacementThisprojectistobringthebuildinginfrastructureuptocurrentstandardsbyrewiringallthevoiceanddatajacksonallfloorsinthebuilding.Thisbuildinghasthreefloorsandisbeingrewiredoneflooratatime.Duringthisreviewperiod,wehavefinishedrewiringthefirstfloorandbeganworkingonanewITroom.Weplantocompletetheremainingbuildingsoverthenextfewmonths.P226-BlackboardUpgradetoUltraThisprojectwillupgradeourcurrentBlackboardLearnLearningManagementSystem(LMS)toBlackboardLearnUltra.UltrarepresentsanLMSredesignbasedonqualitativeresearchwithstudentsandinstructorsthatintegrateasleekuserinterfacewithsimplifiedworkflowsforallusers.Instructorswillhavetoolstohelpdevelopcurriculum,interactwithstudents,andprovideusefulandtimelyfeedbackthroughimprovedgradingfeatures.Thestudentexperiencewillprioritizetheircoursework,givingthemtoolstomanagetasksandtimeandtoworkcollaboratively.Thisnewplatformwillallowaseamlesstransitionbetweendesktopandmobiledevices,furtherimprovingtheteachingandlearningexperience.Duringthisreviewperiod,weaddressedmultipleissueswiththeBlackboardplatformthatoccurredfollowingtheSaaSmigrationanddeterminedthatBlackboardisnolongerabletoprovideasatisfactoryLMSplatformforUMKC.Wewillbeginphasingoutthisplatform.P229-JabberCampuswideThisprojectwillexpandUMKC'sexistingCiscoJabberofferingfroma100-150pilotgrouptoacampuswidesolution.CiscoJabberisanall-in-onecommunicationtoolincludingfunctionalityforinstantmessaging,presence,telephony,voicemail,andvideoconferencing.UMKCintendstofederateJabberwithSkypeforBusinessinstantmessagingandOffice365forsystemwidecommunications.Atthesametime,MUisalsolookingtodothesame–REMOVEthissentence.CiscoJabberisdeviceagnosticandincludesclientsforWindowsandMaccomputers,Apple,Android,Blackberrysmartphones,andtablets.Duringthisreviewperiod,webegantoformalizesoftphonebundles,souserscanquicklydeterminewhichheadsetfittheirneeds,asuserscontinuetoadoptJabberasUMKC’ssoftphonesolution.WeareunabletoimplementJabberanyfurtherduetoaninterdependencywiththeOffice365project.OnceOffice365islive,wecanfederateJabberinthatenvironmentandbegintesting.P230-SecureAuthInitiativeThisprojectinvolvesworkingwithUMSystemtolaunchthenewSecureAuthToolkitaspartofaphasedapproachinimplementingtwo-factorauthentication.InformationServices'rolesinimplementingthesetoolsaretocollaboratewiththecampusesinplanning,testingthenewtools,andcommunicatingthisinformationtoourcampususers.Duringthisreviewperiod,pathway’sBootstrapoptionforstudentswasswitchedtoSecureAuthonMarch4h,Myhr'sPasswordresettoolwasswitchedtoSecureAuthonMarch11th,andtheUMKCCallcenterWalkedcallersthroughregisteringtheirsecurityinformation,astimepermitted.

P233-RoyalHall111AuditoriumUpgrade–ISFundedThisisaprojecttoupdatethelargeILEAuditoriuminRoyallHallroom111(approximately300seats)tohavebetterprojectionsystems,soundsystems,andinfrastructureforrecording,toalignwithwhatstudentsexperienceinnewlydesignedauditoriumsinMNLandBlochHall.CFMisplanningvariousroomupdatesforADAaccess,lighting,moldabatement,seating,soundtreatment,carpet,andpaint.Duringthisreviewperiod,CFMcommittedtomovingforwardwiththeproject,ISfinalizedtheIT/AVsystemdesignandorderedequipment,andtherenovations/upgradesarescheduledtooccurduringsummerof17tobecompletedbythestartoffallsemester.P236-ASALifeCycleThisprojectisdesignedtoreplacemanyofthesmallnetworkfirewallsusedacrossUMKCtoprotectHIPPA,FERPA,PCIandothersensitivenetworktraffic.ThenewfirewallswillutilizeGigabitEthernetinterfacesandadvancedtrafficshapingandpolicyfeatureswhilebeingcentrallymanagedformoreconsistentsoftwareupgrades.Duringthisreviewperiod,weconsolidatedthreeexistingfirewallsandcreatedthreenewsecureclusterfirewallsintheDataCenter.

P238-SRCFWIUpgradeThescopeofthisprojectinvolvesupdatingandaddingnewtouchscreensandDirectTVscreensinseverallocationsinSwinneyRecreationCenter.Duringthisreviewperiod,theclientchangestodesignrequirements,systemdesignwasupdated,clientapprovedtheupdateddesign,equipmentwasorderedandgearhasstartedtoarrive.Duringthenextreviewperiod,CFMworkshouldbecompleted,hardwareinstalledandthesystemturnedbackovertotheclientforregularusebythestartofFallSemester.P250-FHClassroomtoLabRenovationThisprojectcameaboutduetoarequestfromSCEtoreclassifyexistingroomstofaultylabspaces.ISscopeincludesmodifying(7)existingclassroomstobe(6)newfacultylabspaceswhichwillincludesomeCFMfacilityrenovations,andseveralILE/AVsystemchanges.Duringthisreviewperiod,theIT/AVsystemdesignwascompleted,theclientapprovedtheprojectandequipmentwereordered.Weanticipatecompletingthisprojectduringthenextreviewperiodwithallspacedbeingbackonlineforthestartoffallsemester.

P252-FH557AVUpgradeThisprojectistoinstalltypicalILEclassroomequipmentintoFlarsheimHall557.Duringthisreviewperiod,thisspacewasconvertedfromdepartmentallyownedtocentrallyscheduled,equipmentwasordered,ILEgearinstalledandthesystemwasturnedbackovertoSCEforregularuse.P258-LibraryKiosksMillerNicholsLibrary(MNL)receivedagranttoinstallaKiosksstationtohelpstudent’saccessbooksonline.TheISPMisworkingwithSupportServicestodevelopaspecialdesktopimageforsecurityandauserinterfaceforstudents.Duringthisreviewperiod,theclientreducedprojectscopetofocusprimarilyonuserKiosksandsoftwarewithlittletonoAV.Theclientapprovedtheproject,SupportServicesbeganworkingonthecustomPCimages,andtheLibrarybegandesigningthewebsite,whichwillfunctionastheuserinterfaceforstudents.Weanticipatethisprojectwillbefinalizedduringthenextreviewperiod.

P263-SISERPTheSIS(PeopleSoft)projectincludesUMKC’sAdmissions,StudentRecords,StudentCashiering,StudentFinancialAid,andCampusCommunity.ThecurrentSISversion,v9.0,usedbyallUMcampuses,willbeunsupportedafterDecember2019,andallcampusesmustupgradetov9.2byDecember2019.Thestrategyandrequirementsforafuturesystem,leadinguptoandfollowingv9.2implementation,willbeevaluatedandarecommendedstrategywillbepresentedtoCampusProvosts.Thisprojectwillreviewallapplicationbusinessprocessesoneachcampus,identifyprocessesthatwillbemandatedacrossthecampuses,andidentifybusinessprocessesareunique.Duringthisreviewperiod,theISPMconductedseveralmeetingswiththeRegistrar’sOffice,OfficeofAdmissions,FinancialAidOfficeandCashier’sOfficeinordertodeterminetheunits’businessprocessesinastructured“Supplier,Input,Process,Output,Customer”(SIPOC)formatperUMSystem’srequest.TheISPMcompletedtheseSIPOCsquickly,andpriortothedeadline,toensureUMSystemcouldmoveforwardwiththeirdataanalysis.P265–ILEClassroomUpgradesFY18-ISFundedAspartofourcontinualprocessofkeepingthehighestqualitystudentexperience,ISplanstoupgraded29ILEroomsinFY18toHDwidescreendigitalvideo&projectionsystems,enhancedaudioprocessing,withwebconferencing,andvoiceoverIPfeatures.Duringthisreviewperiod,wehavepartneredwiththeRegistrar’sofficetoidentifytheroomstobeupgraded,updatedsystemdesignstoaccommodateILEspaceswithmoreequipmentthantypical,andorderedasystemforstafftousefortesting.Duringthenextreviewperiod,weanticipatefinalizingtheequipmentlistandorderingequipmentwiththeprojectcompletionscheduledfortheendofFY18.P266–VideoConferencingforDistanceEdMOREnetisplanningtoretireoldh.323infrastructureoverthesummer.Thiswillforceachangeinhowvideodistancelearningclassesconnectandmayaffectusercontrolsforexistingsystems.UMKChasinvestedinCiscoUnifiedCommunicationsinfrastructure,andtherecouldbeeconomiesofscaletousingeitherCiscocodecsorothersoftcodecsinplaceofexistingh.323videoconferencesystems.Thisprojectaimstodeterminethebestoptionsmovingforwardforroomdesignandvideoconferenceconnectionmodalities.P267–UPSBatteryReplacementThisprojectistoreplaceoldbatteriesintheexistingITCloset(UPSsifpossible).Insomecases,theUPSwillactuallyneedtobereplaced.Duringthisreviewperiod,wereplacedthebatteriesinalltheITroomsinfivecampusbuildings.P268–BSRPhaseIVFY18ThisprojectinvolvesreplacingtheremainingaccessanddistributionlayerswitchesafterBSRphases1-3arecompletedandstartingwiththefiscalyear2017.ThesearebuildingswherewehadpreviouslyinstalledCisco4506seriesswitches.UMKCNetworkingwillbeinstallingCisco4500XseriesdistributionswitchesandCisco3850seriesaccessswitches.Thenewswitcheswillincreasethebuildingbackbonefrom2GBto20GB.Theaccessswitcheswillalsoprovide802.3at(60watts)PoweroverEthernet,PowerStack&M-GigEthernetportsfornextgenerationwirelessaccesspoints.P270–FH205ProjectorUpgradeTheprojectentailsaddingaprojectortoanexistinglab/conferenceroomspaceforuseduringmeetings.Duringthisreviewperiod,ISfinalizedthesystemdesign,securedclientapproval,andorderedtheequipment.Weanticipatecompletingthisprojectduringthenextreviewperiod.

P274–ScofieldHallInfrastructureReplacementThisprojectistobringthebuildinginfrastructureinScofieldHalluptocurrentstandardsbyrewiringallthevoiceanddatajacksonallfloorsinthebuilding.Partoftheongoinginfrastructureimprovementeffortsbutwearemanagingeachbuildingasindividualprojectstobettertrackcosts/materials/timelines.Thisbuildinghasfivefloorsandisbeingrewiredoneflooratatime.P276–SOMLibraryM2-202ACollabUpgradeProjecttoupgradeaSOMLibrarycollaborationspacebyaddingadisplayandvideoswitchertogive4stationstheabilitytopresenttothescreen.TherewillbeminorCFMworkinvolvedaswell.Duringthisreviewperiod,ISfinalizedthesystemdesign,securedclientapprovalandorderedequipment.Weanticipatecompletingthisprojectduringthenextreviewperiod.P277–CanvasPilotThismulti-yearprojectwillbeginwiththeevaluationofCanvas.TheintentistoimplementCanvasandconvertallactivitiesperformedinBlackboardtotheCanvasplatform.TheeLearningAdvisoryCommittee(eLAC)recommendstotheprovostthatUMKCundertakeafeasibilitystudyassociatedwithmovingUMKC’sLearningManagementSystemfromBlackBoardtoCanvas.Thestudyshouldpresenttherisksandbenefitsassociatedwithamigration,potentialcosts,impactonoperationsandfinalrecommendationsthat,ifwarranted,wouldincludeatransitionplanandtimeline.Duringthisreviewperiod,weinvestigatedandimplementedseveralfactorsinvolvedinpilotingCanvasatUMKC,includingstandingupanenvironmenttobegintheevaluation.P278–FH421DisplayAdditionThisisaprojecttodesignandinstallasimpleportabledisplaycartforpresentations.Duringthisreviewperiod,ISfinalizedsystemdesignandisawaitingclientapproval.Weanticipatecompletingthisprojectduringthenextreviewperiod.P279–SOELabMove/ChangesThisprojectistoinstalltypicalILEclassroomequipmentintoSOE129Band034.Duringthisreviewperiod,034wasaddedtoproject232ILEupgradelistandILEequipmentwasinstalled.Systemdesignfor129Bwasfinalizedandtheupgradewasscheduledforsummerbreak17.Thissystemwillbeinstalledandprojectedbythestartofthefallsemester.

CurrentProjects–DevelopmentPhase

IShasmadegoodprogressworkingwithunitstoplan(13)IT/AVprojectsduringthisreviewperiod.P126-WholeFoodsDevelopmentThisprojectwillprovideanewWholeFoodsstore,anewUMKCStudentHealthandCounselingCenter,newluxuryapartments,andanewparkinggarage.IT/AVscopeisnotfullydefinedbutIShasinstalledanewnetworkutilitycorridorinpreparationforthisproject,whichinvolvedremovingallexistingoverheadcablingandinstallationintoanundergroundvault.Duringthisreviewperiod,constructionstarted,theIT/AVbudgetwasdefinedwithCFM,andtheprojectstartedtorunoverbudget.Thiskickedoffavalueengineeringprocess,whichwouldaffectIT/AVsystemdesignsatsomepoint,buttheimpactisnotyetclear.WeanticipatetheITAVscopewillberedefinedduringthenextreviewperiodandtheinstallationwillbecompletedwithatentativeopeningdateofJanuary2018P174–SCEEducationalandResearchCenterThisisaprojecttobuildanewmulti-storybuildingadditiontoFlarsheimHallthatwouldsitontheFH/OMBparkinglotwiththelengthofthebuildingrunningeast/west.IT/AVscopeisundefinedatthispoint.TheprojectisstillpendingBoardofCurators(BOC)approval.Duringthisreviewperiod,thecurrentareaoffocusforIThasbeenthepossibleeliminationoftheOldMaintenanceBuilding,whichiswithintheprojectfootprintandfindinganew/suitablehomeforCTSstafflocatedinOMB.IShassharedspacerequirementswithCFMandhasbeenworkingwithCFMtoidentifyalternativelocationswithlittletonolucktodate.Additionalspaceplanningprogressisexpectedinfallof17withtheprojectteamplanningtoseekBOCapprovalinSeptember.P208–BlochLabChangesThisprojectistorelocatetheexistingbehaviorallabfromBlochExecutiveHall102toBlochHeritageHall110,andpossiblytheadditionofnewfeatures(Biometricmeasurementcapability).TheexistinglabPC’swouldberelocatedtoafreestandingmodel(similartotheStudentUnion)onthethirdfloorofBlochExecutiveHallbetweenrooms328and329.Duringthisreviewperiod,theprojectscopewasreducedtojustPCworkandnolongerincludedmovingbehaviorlabsystemsfromBEHtoBHH.ISsecuredCIOapprovaltoorderandreplaceISPCsinthecomputerlabattachedtothisspace;BlochsubmittedarequestforanestimatefromCFMtodesigntherestofthespacewhichispendingcompletion.P225-PACInfrastructureReplacementThisprojectistobringthebuildinginfrastructureuptocurrentstandardsbyrewiringallthevoiceanddatajacksonallfloorsinthebuilding.Thisbuildinghasfivefloorsandwillberewiredoneflooratatime.WeplantobeginthisprojectonceCockefairHallupgradesarecomplete.P240–SCEStudentAffairsSuiteThisprojectispartoftheSchoolofComputingandEngineering’sDSTStudentServicesCenterproject.ItincludesadigitalsignagecomponentinthelobbyareaandapresentationsysteminFH337.ThispresentationsystemwillincludesmallAVsystemwithdigitalvideoprojectionsystem,andenhancedaudioprocessing.Duringthisreviewperiod,constructionbidswereacceptedbyCFMandSCE,IT/AVscopewasreduced,SCEapprovedtheoverallprojectbudgetbutthereisstillsomeflexibilityontheIT/AVscope.Renovationinthespacehasbegun.WeanticipatetheIT/AVscopewillbelockedin,ordered,installedandtheprojectcompletedduringthenextreviewperiod.

P248-LeneltoCBORDTransitionThisprojectistoreplacetheexistingLenelCardAssesssystemin11buildingswithCBordCardAccess.Buildingsinclude4747Troost,CherryStreetGarage–MailRoom,CherryStreetGarage–Police,SchoolofEducation,FlarsheimHall,GeneralServicesBuilding,HospitalHillAnnex,AdministrativeCenter,Building#71,CherryStreetHallandHealthScienceBuilding.Duringthisreviewperiod,weworkedonsettingflatcomponentpricingforeachcomponentofcardaccess,whichwillultimatelydriveunitcostsonceweshifttothatmodel.CFMpartneredwiththeCBORDofficetodevelopadetailedtransitionestimatetomoveallbuildingstoCBORDandindividualCFMestimatesforeachbuilding.Wearecurrentlyworkingtofinalizethesenumbersforameetingwithcampusleadershiponpossiblefundingduringfall2017.P249-SLATEThisisaprojecttoreplaceUMKC'scurrentadmissionCRMvendor(HobsonsConnect)withTechnolutions"Slate"CRM,asUMKC'sHobsonsConnectcontracthasexpired.Slateismarketedasaone-stop-shopforeverythingAdmissions.ThisprojectwillalsoincluderollinginexistingsupplementalunitapplicationsdevelopedbyISallowingtheseappstoberetiredgoingforward.Duringthisreviewperiod,weattendedmonthlycallstoascertainhowITcouldassist,offeredfacilitationforanyescalationsneededbyAdmissions,andassistedintheimplementationofimagingexports.P251-ISLabCameraUpgradesThisisaprojecttodeveloplabspecificdesignsandassociatedcostsforconvertingall(14)IScomputerlabenvironmentsfromtheNetbotzsurveillancesystem,whichistheendoftheline,totheCBORDNICEplatform,whichisthecurrentcampusstandard.Duringthisreviewperiod,wefinalizedthetotalnumberofcamerasneededinordertoprovidegreatercoveragewithafewernumberofcameras.P253-PACDisplayAdditionThisprojectinvolvesaddinganelectronicsignagetotheupstairsPAClobbyareaforaHallofFamedisplay.Thecontentwillberunbypowerpoint,withapossibilityofswitchingtoFourWindsatafuturedate.Duringthisreviewperiod,aninitialsystemdesignwascompleted,andupdatedfacilitiesworkquotedandsharedwiththeclient.Thisprojectcurrentlypendingclientapprovalandfunding.P271–NH210ConferenceRmRemodelThisprojectistoenlargetheNHConferenceroomtoaccommodateadditionalseating.Itincludesdemosouthwallanddoor/frametoextendtheconferenceroomtouseexistinghallwayspace,buildsmallnewwallandreusedoor/frame,buildnewwalltohaveonehourfirerating,conferenceroomdoorshouldhavenolock,installexitsigns(oneincorridorandoneabovedoor),installnecessaryemergencylighting,demoexistingbuilt-inbookshelvingrepair/paintwallasneeded,andSpec/purchasenewconferenceroommodulartables(2x4rectangles)tomaximizeroomseating.P272–OneDriveforBusinessProjecttoreviewOneDriveasapossibleBoxalternativeforfilestorageduetorisingcosts.ThisprojectisinterconnectedwiththeOffice365projectheavily.Duringthisreviewperiod,wereviewedDell’sSOW,workedwithUMtocleanupADaccounts,reviewedacoupledifferentdatamigrationtools,andbeganinternaldiscussionsrelatedtotimeline,costs,impactonusersetc.

P273–Office365UMSystemistointegratecurrentADintoO365functions.Userswillthenhaveaccesstoallfilesandserverswillliveinthecloud.Thebaserequirementisthatwecanauthenticateagainstcurrentusernames,meaningADistheauthoritativeusernameandpassword.ThescopeofthissystemprojectistoinvestigatethereadinessofUMSystemtoimplementMicrosoftOffice365.Duringthisreviewperiod,theISPMinformedupper-levelmanagementatUMKCoftheprogressandworkedwiththeUMSystemProjectTeamtoaddressanyquestionsorconcernsfrommanagement.P280–SOD209AVUpgradeThisprojectispartoftheSchoolofDentistryexpansionprogramtoMissouriSouthernStateUniversityinJoplin.Forthisphasetwoproject,theIT/AVscopeincludesupgradingtheDentalSchoolselectedSODroom#209withsimilardistanceEdtechnologyastheroomupgradedinphaseone.Duringthisreviewperiod,ISattendedtheinitialprojectmeetings,receivedbudgetexpectationsfromclientandCFM,andbegantheprocessofworkingwithSKC(AVIntegrator)onnextstepsrelatedtodesign,estimating,andinstallation.Weanticipatethisinstallationwillcompeteoverwinterbreakof2017withaprojectcompletionofJanuaryof18.

TMSSupportClientExperience

Foreachofthe693TMSsupportticketsreceivedduringthisreviewperiod,customersweresentaclientexperiencesurveytocomplete.WeareconvertingsurveyresultstotheNetpromotercustomersatisfactionmodeltocalculateouroverallNetPromoterScore.

• AverageNPSwas>90

o 100Promotersurveyresponseso 2Passivesurveyresponseso 1Detractorsurveyresponse

• ~15%ofallClientsresponded

8.20 8.40 8.60 8.80 9.00 9.20 9.40 9.60 9.80 10.00 10.20

January

February

TMSSupportAverageSurveyData

Average Overall Knowledge Timeliness Courtesy

ILEClassrooms,VideoConferencing,DistanceEd,andOn-DemandVideo

ISmadegreatprogressonILEclassroomupgradeinitiativesduringthisreviewperiod.Wealsomanagedtokeepissueresolutiontimeslowminimizingtheimpactonstudentsintheclassrooms.Highlightsonoutlinedbelow.

• Completedtechnologyupgradesto29ILEroomstoHDwidescreendigitalvideo&projectionsystems,enhancedaudioprocessingwithwebconferencing,andvoiceoverIPfeatures.

• Resolved50%ofallILE/Classroomsupportissueswithin1hourand74%ofallsupportissueswithina24-hourperiod.

• PartneredwithCFMtodesigntechnologyandphysicalroomupgradestoRoyallHallroom111Auditoriumtohavebetterprojectionsystems,soundsystems,infrastructureforrecording,lighting,moldabatement,seating,soundtreatment,carpet,andpaint.

• PartneredwithDesktopSupporttoupgrade(85)ILEdesktopPCsaspartoftheProvost’sWorkstationReplacementProgram.

FY1625

FY1729

ScheduledFY1829

Future89

CLASSROOMUPDATESBYFY

FY16 FY17 ScheduledFY18 Future

50% 24%

CLASSROOMISSUERESOLUTIONTIME

1Hour 2- 24Hours >24Hours

• Successfullysupportedandmaintained~370ILE/AVsystems.Thesesystemsincludeclassrooms,conferencerooms,performancespaces,collaborationspaces,teachinglabsandsignagesystems

• Invested~$16kinequipmentandpartstokeepthecampusILEclassroomsandteachingenvironmentsupandrunning.Thisincludesreactivemaintenanceandrepairinitiativessuchasreplacingdefectiveequipment,projectorbulbs,batteries,damagedcabling,etc.

• Providedtechnicalsupportfor891newstreamingvideosaddedtoKalturabyfaculty&students• Supported793hoursofITVdistancelearningduringthisreviewperiod.Thechartbelowtracks

supportoverthelasttwoyears.

• Duringthisperiod,TMSprovidedsupportfor202hoursofrecordedHSBSimulationCenterevents.ThechartbelowtrackssupportsincetheAssessmentlabwasinstalled.

050100150200

Fall2015 Spring2016 Fall2016 Spring2017

HoursofHSBSimulationCenterEventsSupported

SchioolofMedicine SchoolofNursing

Fall2015 Spring2016 Fall2016 Spring2017

HoursofITVDistanceEducationSupported

Pharmacy LaborStudies

BuildingNetworkInfrastructure

ISmadegreatprogressonongoinginfrastructureupgradeinitiativeswhilesupportingphoneanddatarelatedadd,moveandchangerequests,alargenumberofburiedcablemarkingrequests,andsupporttickets.Thehighlightsaresummarizedbelow.SeeAppendix“C”fora10-yearsnapshotofbuildingwiringprogress.

• FinalizedCategory6infrastructureupgradesintheSchoolofMedicine(multi-yearproject)• Completed80%oftheCategory6infrastructureupgradesinCockefairHall

o Weexpecttocompletetheremaining20%duringthenextreviewperiod• Completed10%oftheCategory6infrastructureupgradesinScofieldHal

o Weexpecttocompletetheremaining90%duringthenextreviewperiod

• CompletedinfrastructuredemoinChemistryandBiologicalSciencesbuildingsaspartoftherenovationproject

• Inplanning/designphasefortheWholeFoodsofficespace,andtheDowntownArtsCampus.• InfrastructureServicesstaffattendedover21hoursoftraining• Completedover168moves,addsandchangesonvoicejacks,datajacks,andphones• Resolved133infrastructurerelatedtroubleticketsrecordedinITSM(Remedy)• MarkedUniversityburiedcableplantlocationsasrequiredbyMissouriLawforOneCallservices

426times

SchoolofMedicine CockefairHall ScofieldHall

100% 80%

InfrastructureUpgrades

%Complete %Remaining

UMKCOperators

TheUMKCOperatornumber(ext.1000)handled~33500phonecallsduringthisreviewperiod.Ofthose~34Kcalls,userswereabletoself-routeapproximately75%ofthecallsusingourautomatedcallroutingtree.25%ofthecallsrequiredhumaninteractionfromcampusoperators.

• Developeddraftclientexperiencesurveyforoperatorsthatcapturesthecustomer'soverallsatisfactionwiththeinteractionandcategorizecalltypesfortrenddevelopment.Stillintestingphasewiththeplantogoliveduringthenextreviewperiod.

0 1000 2000 3000 4000 5000 6000 7000 8000

JanuaryFebruaryMarchAprilMayJune

CallsRouted/Processed

SelfRoutedCalls CallsAnsweredbyOperators

AppendixC:BuildingNetworkInfrastructure

AppendixD:NetworkArchitecture

• InstalledtimeclocksattheDentalSchool• InstalledCiscoAPIC-EMsoftwarefornetworkmanagement• InstalledCiscoIdentityServicesEngineforuserauthentication• UpgradedSafeconnectnetworkaccesscontrolsoftware(ResHallNetwork)tolatestrelease• UpgradedCiscoCallManagerserverstoversion11.5• UpgradedCiscoIPContactCenterserversversion11.5• UpgradedCiscoUnityvoicemailserversversion11.5• UpgradedCiscoVideoCommunicationServers(Expressway&Control)softwaretolatestversion• Installedorupgradedseveral“classroom”switchesaspartoftheILEroomupgrades• ReplacednetworkdistributionswitchesintheMedicalSchoolaspartoftheNSF“DarWin”grant• ReplacednetworkdistributionswitchesintheHealthSciencesBuildingaspartoftheNSF

“DarWin”grant• ReplacednetworkdistributionswitchesintheDentalSchoolaspartoftheNSF“DarWin”grant• ReplacednetworkswitchesinGeneralServicesBuildingaspartoftheBuildingSwitchRefresh

project• ReplacednetworkswitchesinScofieldHallaspartoftheBuildingSwitchRefreshproject• ReplacedUPSbatteriesin22TelecomRoomsacrossIHD,GeneralServices,ScofieldHall,Dental

School&HealthSciencesBuilding• Installed203"in-room"accesspointsinJohnsonHallresidencehall• Completedbuilding-widewirelessnetworkdesignsforLawSchool,BiologicalSciencesand

SpencerChemistrybuildings• Createdwirelessnetworkforwirelessdoorlockpilotproject• Registered&renewedvariousinternetdomainnamesforvariousdepartments• InstalledUPSsandnetworkmonitoringforPolycomvideoconferenceunitsintheHealthScience

Building

AppendixE:InternalApplications

DatabaseServerDesign,Implementation&AdministrationProvidedsupporttoallcentral:

• Oracleservers• MSSQLservers• MySQLservers• Filemakerservers• CHI/HealthFactsservers• SchoolofDentistryAxiumservers.• DataWarehouseOracleservers• CBORDOracleserverpatchesandupgrades

SoftwareDesignandDevelopmentThefollowingnewsoftware/solutionswererolledoutduringthisperiod:

• NewUniversityLibrarieswebsite• SalesforceMOU/MOACRM• myCPE-SchoolofEducationCEeCommerceapplication• SEARCHonlineapplication• uAchievedataarchivetables

Softwareenhancementsandmaintenancewasprovidedforthefollowingcustomsoftwareapplications&websitesduringthisperiod:

• BlochSchoolwebsites• HonorsCollegeapplication• UMResearchResource• BlackboardSnapshot• BlackboardUserRequestSystem• IPh.D.SupplementaryApplication• ALEKS• UMKCAttendance• Roowriter• ISChangeManagement&Outages• CommencementRSVPwebsite• eLearningTracker• StarfishConnect• MidwestDentalConferencesite• ISLabsShiftTrackingSystem• BlackboardUserRequestSystem• Communiversity• AdmissionsOrientationRegistrationWebsite• SBSStudioLogs

• UMKCPolls• CampusPolicePropertyRegistrationWebsite• Moodle• ExitExams• UMKCQR• OutlookPhotos• ConsultingActivityReportingsite.• WebEx• RooEval• StudioAbroad• CivitasIllume• UR-Linked• Canvas

SoftwareAdministration

• ServedastechnicalcontactfortheCourseLeafCatalogsoftware• WordPressmanagement,setupandadministration.• TrumbaCalendarmanagement,setupandadministration.• Createdandupdatedmultipledistributionlists.• RegonlineeCommerce.• Weeklyterminationreportsprocessing.

ScanningServices

• Generatedseveraldetailedreportsfordepartmentsbasedontheirevaluationscandata.

AppendixF:InformationServicesSecurity

Weupgradedtheedgecampusfirewallwiththenewestgenerationofequipment,enablinghighertrafficspeedsforthecampusInternetconnection.TheoriginaltrafficlimitwasinthefiveGigabit/secrange,thenewlimitisinthe10to15Gigabitrange.

Thecampusdatacenterfirewallwasreplacedwiththeoriginalcampusedgefirewall,allowingasignificantspeedincreasefortrafficthroughthedatacenter.Theoriginallimitwasinthe2.5Gigabit/secrange,withtheextrafilteringoptionsdisabledonthemigratedfirewalls,wecanget8to10Gigabit/sec.

PhishingandSpamreportingbuttonsweredeployedtomostcampusWindowscomputers.ThisreportsthejunkmessagestoMicrosofttohelpbettertunethespamandjunkfilteringofouremailsystem,andtohelpclosedownthemostcommonspamsources.

WeworkedtodisabledavulnerableWindowsfilesharingprotocolasrecommendedbyMicrosoft.Thisfurtherreducesthevulnerabilitysurfaceofthecampus.

WeprovidedinputandassistancewiththefirstroundofOffice365planningforFacultyandStaffuse.

NewupgradedVPNclientswerecreatedandpublishedforUMKCremoteusers.TheconnectionupdateimprovesVPNsecurity,andinthecaseofWindowsusers,helpsovercomesituationswhereVPNtoUMKCmaybeblocked.

Weassistedwithanissueonaprinterfirmwarevulnerabilitythatcausedprinterstobeunavailableundercertainnetworkconditions.

AppendixG:MOUs

BlochSchoolofManagement

IScontinuestoprovideITsupportandservicesfortheBlochSchoolofManagement.ListedbelowisanoverviewoftheservicesprovidedtoBlochoverthelast6months.

• Technicalsupportforspecialevents,conferences,careerfairs,etc.continuestobeaprimaryfunctionoffulltimeISandstudentstaff.

o BlochExecutiveHallaverages5to10eventseachweek.§ Theseeventsrangeinsizefrom10-200attendees.

o 311eventshavebeenscheduledsofarin2017.§ 116ofthosehaverequested/wereprovidedsupportbyBlochISstaff.

• BlochIScontinuestopublishanewsletterthatprovidesallBlochfacultyandstaffwithcampuswideISupdates,Blochspecificupdates,tipsandtricks,Clientexperienceresultsandcontactinformation.

• BlochISdevelopedanddeployedanoperatingcostreductionplannowrunson100%rebuiltlampassemblies.

o OEMrawlampsareorderedandfailedlampassembliesarerebuilt.§ Lamplifeisidentical.§ Lampcosthasbeenreducedby70%annually.

• BlochIScontinuestomanagethecontractedrelationshipwithSKC(Audiovisualintegrator).o SKCcurrentlyfunctionsasanintermediarybetweenUMKCandequipmentvendorsfor

replacementandrepair.o Notablepiecesofequipmentreplaced/pulledforrepairshaveincluded:

§ SennheiserMicrophoneAntennaDistributionamplifier.§ ExtronAudioAmplifier.§ CrestronScalerPowerSupplies(4).§ CrestronRoomController.

• BlochISmaintainsacloserelationshipwithMarketinginrelationtodigitalsignage(FourWinds).o ContenteditinganddeploymenttoBloch’sFWIplayersishandledbyIS.o FWIhardware/softwarefunctionalityisaresponsibilityofBlochIS.

• BlochISstaffperformsdailypreventivemaintenancechecksinallBlochclassroomspacespriortothestartofmorningclassesdailytominimizedisruptions.

o Ontopofstandardtechnologyissuereportingmethods,BlochutilizesroomlogstoallowourClientstoaskquestions,requesttrainingandreportissues.Informationfromthesearecollectedduringthesemaintenancechecks.

• BlochtechnicianssupportbothHeritageandExecutiveHallsandareavailabletoassistClientsduringallclasshours.

o Techniciansarescheduledinbothbuildingsbasedonclassschedule.§ ThisensureswemeetClientsupportexpectationsaswellasourfinancial

obligationsinrelationtolaborspend.o Techniciansarescheduledonweekendswhenclasses/eventsdictate.

• BlochIScontinuestoputastrongemphasisonClientExperience.o 26%ofclosedticketsresultedinasurveysubmissionbytheClient.o NPSforBlochISfrom1/1/2017to7/1/2017was100.

InformationServicesalsometregularlywiththeSchoolofManagementforvariousprojectsandinitiatives.ListedbelowareafewoftheaccomplishmentsISsuccessfullyachievedoverthelast6months.

• DeployedLanschool®inBlochExecutiveHallrooms211and413tohelpfacilitatecollaborativelearningexperiences

• AddedSkype/WebexcapabilitytoBlochExecutiveHallroom419

• SupportedtheAssociationtoAdvanceCollegiateSchoolsofBusinesswiththeirtechnologyneedsduringtheirreview

• MigratedallnetworkprintersfromaBlochprintservertothecampusprintserver,eliminatingtheneedforduplicateserversandreducingsupportcostsbyaligningBlochprocesseswiththecentralISteam

• VITATaxProgram.Thisprogramoffersfreetaxhelptostudentsneedingassistanceinpreparetheirowntaxreturns.ISsupportedthetechnologyneedsforthisprograminBloch005

• WorkedwithBlochFacultyandStafftoensuretheirmanysoftwareneedsweremet.• SupportedstudentprintingneedsintheBHH005computerclassroombykeepingsupplieson

handandprintersreadyforuse.Over1,660printjobswereprintedinBHH005,totalingover9,900pages

• 469individualsusedtheBHH005computerclassroomduringthisperiod• ClearedoutbacktwosectionsoftheBHH110computerlabinpreparationforrenovations• SupportedstudentprintingneedsintheBHH005computerclassroombykeepingsupplieson

handandprintersreadyforuse.Over1,660printjobswereprintedinBHH005,totalingover9,900pages

• 469individualsusedtheBHH005computerclassroomduringthisperiod• ClearedoutbacktwosectionsoftheBHH110computerlabinpreparationforrenovations

SchoolofNursingandHealthSciences(SoNHS)andSchoolofPharmacy

IScontinuestoworkwithNursingtosupporttheirITneeds,includingregularmeetingswiththeITOpsCommittee.Asnewprojectscomeup,thisallowsustoprovideguidanceandtechnicalresourcestoensuretheirgoalsaremet.BelowaresomeoftheprojectsISwasinvolvedin.

• IShasprovideddailyroomchecksandas-neededtechnicalassistanceviaITSM,phoneanddirectreports.

• LaerdalSimView"Simulationlab”ISprovidedon-demandoperationalassistanceinthisspace,aswellason-calltechnicalsupportwhenneeded.

• IShasdocumentedandsharedbudgetaryestimatestomaintainsupportforKBPortequipmentinthe"SONDispensinglab".

• IShasinitiatednegotiationstoreducethecostofmaintainingsupportintheLaerdal"SimulationLab"

• AftertheinstallationphaseofP2284thfloor“SONdispensinglab”,ISstaffhaveprovidedsupportondemand.

• ISprovidedbudgetaryestimatestomaintaintechnologyinfrastructure.

ListedbelowareafewoftheprojectsweworkedonwiththeSchoolsofPharmacyandNursingandHealthSciences.

ExamSoft.IShasfullyimplementedExamSoftandPharmacyissuccessfullyusingthistostreamlinetheirtestingprocess.

NiaRx.ISworkedwithPharmacytoimplementNiaRX,whichisaweb-basedsoftwarelearningplatformofferingaugmentableandescalatingcare-planningcasestudiesforstudentsandfacultyofhealthcareprofessions.PharmacyisexpectedtostartusingthissolutionintheFallsemester.

Laerdal.StartedplanningforfutureLaerdalSimViewupgrade.LaerdalisacriticalsystemusedbymanyoftheAcademicgroupslocatedonHospitalHill.

IScontinuestoworkwithPharmacytosupporttheirITneeds,includingregularmeetingswiththeITOpsCommittee.Asnewprojectscomeup,thisallowsustoprovideguidanceandtechnicalresourcestoensuretheirgoalsaremet.BelowaresomeoftheprojectsISwasinvolvedin.

• IShasprovideddailyroomchecksandas-neededtechnicalassistanceviaITSM,phoneanddirectreport.

• ISprovidedbudgetaryestimatestomaintaintechnologyinfrastructure.• IScontinuedtoprovidetechnicalsupportformultiplecampuslocations,includingthemain

facilityatHSB,theMUlocation,aswellasthesiteontheSpringfieldcampus,andprovideddailycoordination/supportfordistancecoursesbetweenUMKC,MUandMSU.

• ISinitiatedregularinternalmeetingsbetweentechnicalservicestaffatSoPcampusesanddesignengineerstoexpeditesolutionsforpersistentproblemsandhelpinformfutureinfrastructuredesigns.

• ISworkedinternallyandwithMOREnettoresolvedialingandconnectionmodalitywithupgradedVCbackboneequipment.

• ISinitiatedaprojecttoexamineapotentialconversionfromvideoconferencinghardwaretosoftwarebasedplatforms.Suchaconversionmaydrasticallyreducesystemmaintenancecostsandmayintroducesupportefficiencies.

• WorkedwithISprojectteamsontherenovationsprojectforBiologicalSciencesbuilding.Thisinvolvedmovingalllabsandfacultyequipmentfromthevariousfloorstootherspacestoaccommodatetherenovations.

• UpgradedthecomputerthatcontrolsthedepartmentsGelLogic200camera.ThisrequiredmovingthecameratoaneweriMacandconfiguringtheuseofMicroManger,asoftwareprovidedfreeofchargefromNIH,tocontrolthecameraandtheimagesittakes.

SchoolofComputingandEngineering(SCE)

SupportServicesworkedwithSCEandtheITOpsCommitteeChairtoreviewandplanlabupdatesincludinganyneworchangestosoftwareforboththephysicalandremotelabsfortheFallsemester.Aftermuchdiscussion,softwarewillbepurchased,packagedandconfiguredoverthesummermonthsfor100+softwaretitlescurrentlyinuseatSCE.Thesecommitteemeetingsarevital,particularlywithSCE’scontinuallychanginglabenvironmentsandtheirexpandingcurriculum.Additionally,SupportServicesaccomplishedthefollowing:

• Setup4LinuxbasedAlienwareGPUsystemsfortheMultimediaComputingLab• Configured4specializedPrecision3620workstations,whichareveryhigh-endresearchsystems• StaffedSchoolofComputingandEngineeringlabsforextendedhoursduringfallsemester

midtermsandfinals• Supportedstudentprinting.Over74,100printjobswereprintedintheSCEcomputerlabs

locatedinrooms364,460,462,463,and464,totalingalmost644,700pages• 1,396individualsusedthegeneral-usestudentcomputerlabsduringthistimeperiod

CollegeofArtsandSciences(A&S)

• WorkedwithCommunicationStudiestoprovideday-to-daymanagementofthe19-seatApplecomputerlabinHaag103.Thisrequiredthecoordinationandinstallationof19datajacksandthecreationofanewup-to-dateimage.Historically,thissupportwasprovideddirectlybyfaculty.

• ConsultedwithnewGeosciencesProfessoronthecreationofanewresearchlab.Thislabincludesonehigh-poweredGPUworkstationandtwoothersystemsforusebygraduateresearchassistants.Thislabspacealsocontainsaninteractivecollaborativemeetingspace.

SchoolofEducation(SoE)

• ISperformedamajorredesignofSoEcomputerlabs.Thisincludedmovingacomputerbasedteachinglabfromroom034toroom129B.AsaresultofthischangetheIScomputerlabin129Bhadtoremovedandthecomputersrepurposedinanotherlab.

• AssistedthecounselinggrouplocatedwithintheSchoolofEducationwithoptionsonschedulingandrecordkeepingofsessions.Thisincludesconsultingonsoftware,hardware,andthesecurityconcernsassociatedwiththestorageofsensitivedata.

SchoolofLaw

InformationServicesworkedwiththeITOpsCommitteechairthroughouttheyearonseveralkeyprojects:

• RooLaw.Overthelast6monthsIShasautomatedtheentiredataimportprocessforthiskeyservice.Thiswillnotonlygreatlyreducestafftimebutalsoprovidemoreconsistentandreliabledata.ThissignificantprojectinvolvedseveralgroupswithinIS.

• ServerOSUpgrades.UpdatedtheTaxserverto2016tostayonasupportedOS.• ExamSoft.WorkedwithLawandExamSofttointegrateShibbolethforauthentication.Thiswill

streamlinetheloginprocessforbothstudentsandfaculty.• Printers.MigratedallnetworkprintersfromaLawprintservertothecampusprintserver.This

eliminatedtheneedforduplicateserversandreducessupportcostsbyaligningLawprocesseswiththecentralISteam.

ConservatoryofMusicandDance

WiththesupportofInterimDeanPetrella,ISwasabletoutilizeexistingequipmentintheConservatoryandestablishasmallvideoeditinglab.

NationalMuseumofToys/Miniatures

• AssistedwithanupgradetotheToyandMiniatureMuseum’s

QuickBooksinstallationaswellastheirpointofsalesystems.• ConductedanupgradeofPastPerfect,asoftwarepackageusedto

inventoryandtrackmuseumexhibits,tothelatestversiontobecompatiblewithWindows10.

• ImprovedtheworkflowandupgradedvariouscomputertoWindows10.

ResidenceHalls

• Supportedstudent-printingneedsintheResidenceHallcomputerlabs.Over17,700printjobswereprintedintheOakPlaceandJohnsonHallcomputerlabs,totalingover101,000pages.

• 694individualsusedtheseResidenceHallcomputerlabsduringthistimeperiod

• PCI.KCURhasbeenworkingcloselywithUM’sTreasuryOffice,UMKCSecurityteamandAllegianceSoftwaretomakechanges.KCURaddedanadditionalanewsecurecomputertomanagecertainprocesses.• RadioDataSystem(RDS).KCURhasbeenembeddingRDSdataintheFMbroadcastformanyyearsbutwithrecentadditions,theywillbeabletoproviderealtimeupdatestothisdata.KCURwillnowgetupdatesfromNPRonprogramingandthensendthisRDSdataouttothelisteners.Inaddition,KCURwillbeabletoprovidespecificmessagesforlocalshows,newscasts,etc.Thisisalargerprojectthatshouldbecompletedby7/31/17.

• KansasNewsService(KNS).KCURhasrecentlyenteredintoajointagreementwithKNStoenhancetheircoverageinKansas.AspartofthisprocessISfacilitateddirectnetworkingconnectionstoTopeka,installedandconfigurednewequipment,anddevelopedprocessesforremotemanagementofthisextensionoffice.Aspartofthis5additionstaffwereaddedtoKCUR.

• ServerOSUpdates.Inthelast6months,KCURhasmovedtwovirtualserverstothenewest

OperatingSystem.KCUR’sstreamingserverwasrebuiltandthentheprimaryfileserverandAllegianceTrafficserverwasrebuilt–bothwithlittleornodowntime.

AppendixH:AcademicEnhancementAccomplishments

SchoolofEducationFaCETConferenceSinglecameraeventcoverageDept.ofUrbanEducationevent(recordandproducetwoStudentteacherevents)SchoolofBiologicalSciencesEditsessionwithLorettaKlamm(useofmicroscope)TwonewlabdemorecordingswithLorettaKlammKClifesciences2camera(recordtwoevents)SchoolofPharmacyLabProcedurere-shootsforDr.McQueenPharmacyrecordingtwocameraPharmacyrollplayvideoDepartmentOfDiversity,EquityAnnualFreedomBreakfasttheAfrican-AmericanStudentUnion(TAASU)RecordStudentsforPrideBreakfastandonealumRecordPrideBreakfastAlumnieventCesarChavezLecturerecordViceChancellorsOffice

AcademicPortfolioReviewsessionswithrpkGROUPrecordandproduceUpcomingBudgetForumrecordandstreamChairsandDirectorsmeeting(4ofthese)OpenFacultyMeetingwithProvost(twolocations)RecordConsultanttalk(Singlecameraeventcoverage)OpenFacultyMeetingLivestreamingrequestedBlochSchoolofManagementRecordBlockClassintroRecordFirstWednesdays(3duringthisperiod)Guestspeaker:JonHosler,ProductManageratGarminInternational,Inc.BlockClassWaiLeeBlochSchoolclasslectureRecordLauraBethYatesBlockClassRecordDavyeonRossBlockClassSchoolofEconomicsEconomicsClublectureSUTheater(2times)MeetingtodiscussafutureproductionforDept.ofEconomicsConferenceSchoolofEducationCommunityofScholarsEvent2017SOEUrbanEducationandCommunityForumSingleEventrecordandlivestreamSIDLITConference–VideoProductionandanimationDepartmentofBlackStudiesSaturdaymorningrecordingforupcomingBlackStudiescoursesClosingRemarks/Imagesrecordedforabove(ineditsuite)RecordgallerytourforaboveexhibitionforVTS(VisualTrainingStrategy)Chancellor’sOfficeMcCownGordonConstructionCompanymeeting(Streamandrecord)TroyLilleboVideofixRecordandstreamallcommencementceremoniesSwinney/WhiteHall/KauffmanPACSchoolofNursingSNApresentations(recordtwopresentations/deliverfootageformarketingcampaign.SNAMeeting-GradPresentations(recordevent)Dean'sMessagew/VideographerDeanCarynewstudentwelcomeReshootDeanCary’swelcomeMECWheelversion2(re-animateandvoiceover)SchoolofComputingandEngineering“NanotechnologyforEnergySaving,Generation,andStorage”(recordevent)ConservatoryofMusicandDanceRecord/streamfirstnightofOpera(produce-finishedshowforDept.)Record/streamsecondnightofOpera(produce-finishedshowforDept.)

MCOMMStudentrecordingformarketinggroup(fourseparateshootswithpostproduction)SwinneyRecreationSwinneySeniorsvideo(recordandproduceover3days)SchoolofLawRecordDeanSuniProgramSchoolofLawAssist/TestSU401audio/videosystemwithlawschoolfolksfortheireventDepartmentofHistoryDiastoleEventwithA.Bergerson(multicamrecordandprovidefootage)SchoolofDentistryWhiteCoatCeremony(Setup/recordandproduce)Multi-culturalStudentAffairsWomenofColorLeadershipConference(recordandproduce)MiscellaneousAccomplishmentsAVIDandNexisUpdates

AppendixI:FoundationServices

ISFoundationServices(ISFS)providessecure,professionallymanageddatacenterstomeetthegrowinginformationtechnology(IT)needsofacademicandadministrativeunitsatUMKC.ISFSservesastheprimarysystemadministratorsfor400+serversaswellasprovidingassistanceandtechnicalsupportforcampusITLiaisons.Storage/SAN/Backup

• UpgradedourprimaryVMstorage(Nimble)toNimbleOS3.8.1.

• UpgradedCommVaulttoversion11,shorteningourbackuptimeby25%.

ITSM(Remedy)

• AspartofaUMSystemsharedinitiative,ISFShostedtheITSMinfrastructureandexceededthegoalof99.9%uptime.

• ProvisionednewRemedy9development,Q&A,andproductionenvironmentsinpreparationforRemedyupgrade.

ServerVirtualization

• UpgradedvSphereenvironmentto5.5UPatch10,andbeganplanningvSphereupgradeto6.5,scheduledforAugust.

• Provisionedapproximately20newvirtualservers.

• ContinuedtotargetphysicalserverinfrastructureforvirtualizationbyworkingwithITLiaisonstoretireaginghardware.

• ContinuedutilizingAmazonWebService(AWS)includingVMsinEC2,anddatainS3andGlacier.

Miscellaneous

• Remediedandclosed616Remedytickets.Ticketcompletiontimescontinuetobeheldlow.

• RebuiltSCETuxcluster,expectedgolivedateinAugust.

• MultipleserverOS(WindowsandLinux)andapplicationupgradesincludingRedcap,Stash,DropBox,Confluence,JIRA,BitBucket,ColdFusion,Cadence,SynopsysandWordPress.

• Shibbolizeddozensofwebsitesandmultiplenewservicesallowingsinglesign-on.

• BeganplanningActiveDirectoryDomainControllerupgradesfromServer2012R2toServer2016.

• DevelopedLinuxbasedOSimageforfutureWordPresssites.

AppendixJ:InstructionalTechnologies(ITS)

ITSworkedwithBlackboardandothercampusgroupstomoveourBlackboardinstancefromBlackboard’sManagedHostedenvironmenttotheirSaaS(software-as-a-service,cloud-hosted)environmentduringthelasthalfof2016,andcompletedtheworkinJanuary2017.ThemigrationresultedinseveralBlackboardoutagesduringtheearlypartofthespring2017semester,butweworkedwithBlackboardonremediationsteps,andithasbeenstablesincethen.Becauseofourissueswiththismigration,ITS,inpartnershipwithUMKCOnline,beganlookingattheCanvasLMSasapossiblereplacementforBlackboardinthefuture.ProctoringproductslikeRespondusMonitor,andvideoservicessuchasPanoptoandKaltura,continuedtobepopularamongfacultyandstudents.Emergingtechnologiesintheresponse-warerealmpromptedustodevelopandimplementapilotofTopHat,apotentialreplacementforTurningTechnologiesClickerproducts.Thispilotwillrunthroughfallsemester2017.

BlackboardCourseandOrganizationUsage(January2017throughJune2017)Foliotek

• FourSchoolofDentistryprograms(webaccess).• OneSchoolofNursingprogram(BbLTIintegration).• 820usersintotal.• 98newregistrations(Jan-June2017).• Notechnicalissuesreported.

Program NewRegistrationsJan-Jun2017

TotalNumberofStudents

BSDHClinicalEntry 30 146BSDHDegreeCompletion 3 30DentalHygieneGraduates 6 24Predoctoral 1 432SON 58 188

BlackboardCollaborate

• Nomajorserviceinterruptionsreported.• NosystemstatisticsavailableforUltrausageatthismoment.

UsageBreakdown(ClassicEnvironment) Jul-Dec2016 Jan-Jun2017 Change

SessionsLaunched 3999 3109 -22%Recordings 748 696 -7%MaxConcurrentSessions 10 10 --Attendees 18394 15369 -16%MobileAccess 959 1361 +42%DesktopAccess 16671 12602 -24% AverageSessionsLaunchedMonthly 666 518 -22%AverageAttendeesMonthly 3066 2561 -16%

VoiceThread

• 46Bbcourses/organizationsunitizedortestedVTduringJan-Jun2017.• 929VTcreatedbybothinstructorsandstudents.• Nomajorservicetechnicalproblemreported.Mostcaseswereusererrororhardwareissue.

TurningTechnologies(Clickers)

• 9500+studentregistrationaccumulated(handheldclickersor/andmobiledevices).• 70+ILSClassroomsarenowTTenabled.• SoftwareVersioninILEclassroom5.4• TheBbbuildingblocktoppedworkingafterasystemupdate.Studentswereaskedtore-register.• TopHatwillbepilotedinFS2017asapotentialreplacementofTurningPoint.

RedCAP

• Nomajorissuesreported.

ByDec2016 ByJun2017ProjectsTotal 383 449ProductionType 142 163DevelopmentType 226 268ActiveUsers 379 422Surveyresponses 14464 20317

• Nomajorsystemissuereported.• Currenthostseatslimit3301.

Jul–Dec2016 Jan-Jun2017 Change

NewUsers 246 112 -172%TotalUsers 304 424 +39%Meetings 1186 1104 -7%TotalDuration(minutes) 58278 53907 -7%TotalAttendee 2967 2984 +0.5%Teleconference(minutes) 67209 42443 -37%VoIP 58156 72613 +25%

Panopto

UMKCstartedusingPanoptoforallclassesduringthefall2016semester.Panoptodataiscollectedforusage,useraccess,recordingcounts,andmore.

UserViewingUsage:

Numberofusers Minutesviewed Numberofsessionsviewed8188 3774739 108924

UserCreationUsage:

Numberofusers Minutescreated Numberofsessionscreated800 183034 5272

Folderusage:

Numberoffolders* Views UniqueViewers Minutesviewed903 189153 16913 3742416

SessionUsage:

Numberofsessions** Views UniqueViewers Minutesviewed6984 189153 106155 3742416

*Onefolderisonecoursesite**Onesessionisonerecording

Moodle

Activecourseandorganizationsites:82

SharePoint

• UMKChas48sitesrunningforfaculty,staffandresearchpurposes.AllnewSharePointusersarenowencouragedtouseUMKCbox.

• Totaluniqueusers:3504

ListServ

ListServUsage

Term Lists Subscribers Postings EmailsSent(millions)

SP2017 563 241,724 28,768 2,718,112

CustomerSupport

RequestsforsupporttoITScancomethroughmultipleavenues.Phonecallsduringbusinesshours,aswellasemailsandrequestsmadethroughtheBlackboardRequestSystemaretriagedandaddressedbytheITSHelpDeskandfull-timeITSstaff.ThetablebelowrepresentstheserequestsforsupportthatweresubsequentlyloggedintotheITSMticketingsystemoverthelasttenquarters.

TimePeriod NumberofRemedyTicketsHandledbyITS

Q1&Q22015 967Q3&Q42015 945Q1&Q22016 1255Q3&Q42016 741Q1&Q22017 852

Blackboard24x7HelpDesk

BetweenJanuary2017andJune30th,theBlackboard24x7helpdeskfielded1748requestsforsupportfromUMKCclients,resolvingapproximately70%ofissuestheyreceived,andescalating30%ofissuesbacktoITSforresolution.

Status Jan Feb Mar Apr Jun Jul TotalResolvedbyBlackboardHelpDesk 186 112 143 86 93 115 735EscalatedtoITS 64 48 54 41 27 22 256Total 250 160 197 127 120 137 991

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