accountability during uncertainty
Post on 04-Jul-2015
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Establishing Accountability for High Establishing Accountability for High PerformancePerformance
RajeshRamakrishnanRajeshRamakrishnan
StoryStory
Courtesy:Courtesy:““The Professional-Defining the new The Professional-Defining the new
standard of excellence at Work”standard of excellence at Work”By:By:Subroto BagchiSubroto Bagchi
Morale of the Story:Morale of the Story:Take Accountability, Take Lead.Take Accountability, Take Lead.Power is generated always from within.Power is generated always from within.
Symptoms of Accountability DeficiencySymptoms of Accountability Deficiency
Ineffective Team work
Blaming
Difficult to retain the client
Unclear ExpectationsUnclear
Communications
BenefitsBenefits
Lowering StressLowering StressIncreasing ProductivityIncreasing ProductivityInfluencing Job SatisfactionInfluencing Job SatisfactionAttention to Details Attention to Details Building trustBuilding trust
Professor Jeff Dyer
I’VE HIRED “THE ABC INSTITUTE” TO TEACH US ABOUT TRUST.
WE’LL START WITH AN EXERCISE ABOUT TRUST. I WANT EACH OF YOU TO SIGN BLANK CHECKS AND GIVE THEM TO ME.
WHAT WILL THIS TEACH US ABOUT TRUST?
IT WILL TEACH YOU THAT TRUST IS AN EXCELLENT QUALITY FOR OTHER PEOPLE TO HAVE.
Steps to Achieve AccountabilitySteps to Achieve Accountability
1.1. Remove Fear of FailureRemove Fear of Failure
2.2. Have Positive mindsetHave Positive mindset
3.3. Accept responsibilityAccept responsibility
4.4. Willingness to answerWillingness to answer
5.5. Agreed to SLA’sAgreed to SLA’s
6.6. Root cause AnalysisRoot cause Analysis
Root cause Analysis techniquesRoot cause Analysis techniques
1)1) Ishikawa DiagramsIshikawa Diagrams• Go to the different problem sourcesGo to the different problem sources2)2) 5-Why’s5-Why’s• In-depth AnalysisIn-depth Analysis3)3) 80-20 Rule80-20 Rule• 20 % Actions caused 80% Errors20 % Actions caused 80% Errors
Key TakeawaysKey Takeaways
• NO bad or good recruiters, there is only NO bad or good recruiters, there is only successful recruiters.successful recruiters.
Negotiation Techniques in RecruitmentNegotiation Techniques in Recruitment
• 1.Delay1.Delay
• 2.Extreme Demands2.Extreme Demands
• 3.Deadlines3.Deadlines
• 4.Missing Man4.Missing Man
• 5.Good guy/Bad Guy5.Good guy/Bad Guy
• 6.Personal Insults6.Personal Insults
• 7.Withdrawal7.Withdrawal
• 8.Lying8.Lying
• 9.Cartel9.Cartel
Key TakeawayKey Takeaway
• Negotiation is an art, should be a Win-Win Negotiation is an art, should be a Win-Win situation at the End.situation at the End.
Many Thanks!Many Thanks!
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