advancing government through collaboration, education and action harnessing life events information...
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Advancing Government through Collaboration, Education and Action
Harnessing Life Events
Information Sharing Team
Advancing Government through Collaboration, Education and Action 2
Agenda
• Introductions of Team Members• Team Meetings• Project Organization• Next Steps
Advancing Government through Collaboration, Education and Action
Project Overview & Goals
• Determine how life events are, or can be, used to design and deliver citizen-centric services
• This project will identify ways in which a life event approach can: 1. Advance the customer service Cross Agency Priority
2. Improve information sharing and safeguarding
3. Identify agency performance metrics to measure the impacts and benefits of citizen-centric services
• Author recommendations, generate awareness, and highlight opportunities to leverage a life event approach
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Advancing Government through Collaboration, Education and Action
Team Focus: Information Sharing
• How to use LEs to improve information sharing?
– Life Events:• Natural Disaster• Aging Population
– How do we orient information exchanges (e.g., HIE, IEDP, etc.) to LEs? Examples?
– What are solid LE candidates for interagency/intergovernmental exchanges?
– How do agencies create information exchanges? What LEs drive data exchanges most – with whom?
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Advancing Government through Collaboration, Education and Action
Overall Project Deliverables
• Within 6 month timeframe:• Author a white paper
– Focus on 2 life events– Address how LE can improve:
• Customer Service / Experience• Information Sharing• Performance
– Call out examples and opportunities
• Develop an executive briefing
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Advancing Government through Collaboration, Education and Action
How do we get there?• Brainstorm on content framework• Conduct interviews with government and industry
stakeholders – Suggestions?– Develop interview questions– Determine interview schedules– Document interview information
• Construct white paper outline & material• Perform team brainstorming sessions• Develop/highlight examples, case studies and
recommendations• Draft team content• Integrate team content and deliver products
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Advancing Government through Collaboration, Education and Action
Immediate Next Steps
• Decide on regular meeting schedule– Thursday or Friday mornings?
• Review background materials• Familiarize with Sharing site• Prepare for next meeting to discuss scope for
Information Sharing team outputs• Determine project organization – individuals with
key interests?
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Advancing Government through Collaboration, Education and Action
Project Resources
• Project collaboration site
• Background papers (ACT-IAC Knowledge Base)– Smart Lean Government Practical Guide– Life Events: Connecting Services & Citizens– Empowering Citizen Driven Government through Collaboration
and Service Delivery
• Templates from prior Institute projects
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