agile! devops! what's next? valops?
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1#tft14 @daveherpen & @marksmalley
TFT14, 18 June 2014
Agile! DevOps! What's next? ValOps?
Dave van Herpen, Management ConsultantMark Smalley, IT Paradigmologist
Mark Dave
2#tft14 @daveherpen & @marksmalley
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward[Smalley.I
T]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
IT Paradigmologist
3#tft14 @daveherpen & @marksmalley
Dave van Herpen
• Established in 1974• Sogeti NL• Management
Consultant & Service Line Manager• Expertise:• Agile ITSM, AM &
DevOps• Business Information
Mgmt• Sourcing & SIAM
• Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, ...
4#tft14 @daveherpen & @marksmalley
What’s up?!
The world is flat
We needinformation
Thingschangerapidly
Information systems are
complex
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The good old days
Source: www.culture24.org.uk/science-and-nature/technology/art7536
1
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Nowadays
Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642
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POLL
What’s your biggest bottleneck in this
IT value chain?
• Identifying valuable I&T ideas
• Designing functionality
• Developing functionality
• Integrating applications
• Deploying releases
8#tft14 @daveherpen & @marksmalley
Modern I&T needs a radically better approach
Critical & complexSystemic & emergent
Specialized & decentralized
More valuable I&TQuicker delivery
Better value realization
More reliable/resilient
Cheaper Multi-disciplinary
approachT-shaped professionalsDisciplined flexibility
9#tft14 @daveherpen & @marksmalley
Fewer rules, better behaviour
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Agile
@daveherpen
ScrumXP
DSDM FDD
Kanban
SAFe
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Agile mindset in the enterprise
Customer Satisfaction over SLA compliance
Attitude & collaboration over Certification
Control of results over Control of activities
Adaptivity over Procedures
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The trouble with Scrum...
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DevOps
Continuous Build
Integration
Deployment
Delivery Quality Testing
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DevOps in real lifedev
ops
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DevOps in real lifedev
ops
sec
supp
cust
arch
test
ext
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BUSINESS
AD/AM
ITSM
Evolution of multi-disciplinary approaches
Desig
n
Deploy
Develop
Integrate1)
Deliver2
)
Identify
IT Value Chain• Identify value from
I&T• Design functionality• Develop
functionality• Integrate
applications• Deploy applications• Deliver IT services 1) Not Continuous Integration of Code
2) Not Continuous Delivery of Software
Releases
17#tft14 @daveherpen & @marksmalley
BUSINESS
AD/AM
ITSM
Evolution of multi-disciplinary approaches
Desig
n
Deploy
Develop
Integrate
Deliver
Identify
IT Value Chain• Identify value from
I&T• Design functionality• Develop
functionality• Integrate
applications• Deploy applications• Deliver IT services
Agile
DevOps
18#tft14 @daveherpen & @marksmalley
But wait!
•What’s wrong with this picture?
•Something’s missing!
•Who actually realizes the value of I&T?
BUSINESS
AD/AM
ITSM
Desig
n
Deploy
Develop
Integrate
Deliver
Identify
19#tft14 @daveherpen & @marksmalley
Users Users Users Users
Cartoon: Hugh Mac Leod, www.gapingvoid.com
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BUSINESS
AD/AM
ITSM
USE
Use – the weakest link?
Desig
n
Deploy
Develop
Integrate
Deliver
Identify
IT Value Chain• Identify value from
I&T• Design functionality• Develop
functionality• Integrate
applications• Deploy applications• Deliver IT services• Use information systems & IT services
21#tft14 @daveherpen & @marksmalley
IT in real life
22#tft14 @daveherpen & @marksmalley
“Our new IT system is beautiful but you just can't use it“
“It takes us five times longer than with the old system”
IT in real life
23#tft14 @daveherpen & @marksmalley
“Our new IT system is beautiful but you just can't use it“
“It takes us five times longer than with the old system”
IT in real life
IT causes 7.6% productivity loss Univ. Twente, 2012,
‘Ctrl Alt Delete’ (Dutch)
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Do you just build cars?
Or get drivers from A to B?
Identity crisis?
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Demand-Supply-Use
UserOrg Demand
SupplyUse
InfoSyst
ITOrg
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Demand-Supply-Use
UserOrg Demand
SupplyUse
InfoSyst
ITOrg
Realize actualvalue
Identify potential
value
DevelopIntegrateDeployDeliver
27#tft14 @daveherpen & @marksmalley
Business Information Mgmt
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• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
28#tft14 @daveherpen & @marksmalley
Informationstrategy
I-organizationstrategy
Functionalitymanagement
Management processes
Use management
Connectingprocesses
Connecting
processes
• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
BIM & BiSL
2
1
34
1
2
34
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Planning and resourcemanagement
Financialmanagement
Demandmanagement
Contract management
Use management Functionality management
Information strategyI-organization strategy
Connectingprocesses
Changemanagement
Transitionmanagement
End usersupport
Business datamanagement
Operational supplier
management
Specifyinformation requirements
Design non-automated
informationsystems
Prepare transition
Review and testing
Establishbusiness process
developments
Establish information
chain developments
Establishtechnologicaldevelopments
Management
Processes
Connectingprocesses
Infor-mationcoor-
dination
Strategic user relationship management
Strategic supplier
management
Define I-organization
strategy
Strategic information
partnermanagement
Informationlifecycle
management
Informationportfolio
management
BiSL (2012 edition)Str
ate
gic
Managin
gO
pera
tional
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BiSL connects product owners & service owners
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BiSL addresses effective and efficient use
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POLL
How effectively and
efficiently do your users
use their I&T?
• Don’t know
• Much room for
improvement
• Some room for
improvement
• Little room for
improvement
33#tft14 @daveherpen & @marksmalley
PARTNERSCUSTOMERSSUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
Gaps
34#tft14 @daveherpen & @marksmalley
PARTNERSCUSTOMERSSUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
Agile
DevOps
BiSL
Gaps
35#tft14 @daveherpen & @marksmalley
Chain vs. Rope Management
Inspiration for rope metaphor @bartstofberg
1
2
3
4
36#tft14 @daveherpen & @marksmalley
SIAM Operational Model
Business Unit
Business Unit
Business Unit
Business Unit
Business Unit
Retained IT (Demand) Organization:Functional/Information Mgmt, Architecture, Strategy
Programs / Projects
Service Integration and Management
Dem
an
d
Su
pp
ly
Operational ServiceTower
Operational ServiceTower
PrivateCloud
ProvidersPublic Cloud
Providers
SaaS Provider
ApplicationMaintenance
ApplicationDevelopment
Visual adapted from Mozaic.net
37#tft14 @daveherpen & @marksmalley
Agile SIAM
Fit for futureFit for
enterprise
Fit for lifecycle
Fit for integrati
on
Business Integration
Services
Agile Contract
Mgmt
Business Driven KPI’s & SLA’s
Agile ITSM
Value Stream
Mapping & Cycle Time
38#tft14 @daveherpen & @marksmalley
PARTNERSCUSTOMERSSUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
Agile
DevOps
ValO
ps
BiSL
SIAM
Gaps
39#tft14 @daveherpen & @marksmalley
• Agile filled the gap that silo IT created
• DevOps is filling the gap that Agile created
• What is going to fill the gaps after DevOps?
• SIAM addresses multi-vendor management
• BiSL connects product owners and service owners
• BiSL gives guidance for better use of I&T
• But without an Agile/DevOps philosophy, this will only result in chains, not ropes
Summary
40#tft14 @daveherpen & @marksmalley
• Organize in ropes, not chains• Talk benefits, costs and risks• Think demand & use, not supply• Develop business knowledge and business
empathy• Observe and ask the users• Work with process owners / system owners and
proactive super duper users• Embrace Agile philosophy also for integration
layers (SIAM)• Start introducing Agile way of thinking outside
software development, including partners and suppliers
• Do not restrict the application of the DevOps philosophy to just Dev + Ops for release automation
Guidance
41#tft14 @daveherpen & @marksmalley
TFT14, 18 June 2014
Agile! DevOps! What's next? ValOps?
Dave van Herpen, Management ConsultantMark Smalley, IT Paradigmologist
Mark Dave
Q&A
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