aics industry trends 2015
Post on 11-Aug-2015
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Future Trends In Facility Management
2015 Cleaning Industry Report
aics.com
In business, everything begins and ends
with customers; therefore, knowing,
understanding, and applying customer
trends and insights will forever be a holy
grail to industry professionals.
Trend Watching
Upper Management Intervention
White collar decision maker
Outcome and results driven
Bottom line focused
Uses business intelligence metrics
Attracted to a menu of business solutions
Seeks operational efficiencies – most
efficient way to deploy resources
IndustryTrends
1
Millennial buyers entering workforce
Technically savvy
Access to industry knowledge
Employ data-based decision making
Seek transparency and relevant metrics
Attracted to salespeople with financial capabilities
(white collar skills)
Increased Buyer SophisticationIndustryTrends
2
Focus on Supply Chain Management
Fact-based strategic sourcing
Improved planning for procurement
Lower operational expenses
Increased visibility
Ability to track and monitor compliance
Real-time business intelligence
Supply chain partners that are aligned with current
business priorities to improve overall performance
Supplier Alignment &
Sourcing
Logistics
Customers
IndustryTrends
3
Buyer Bargaining Power on the Rise
Reverse auctions
Buying cooperatives / groups
Federal Strategic Sourcing Initiative (FSSI)
Group Purchasing Organizations (GPO)
BSCAI Purchasing Advantage Program
Purchasers combining locations to drive price concessions
IndustryTrends
4
Outsourcing Prevails
All market verticals are evaluating outsourcing
Total cost reductions
Integrated service providers
Reducing human resource responsibilities
Defining outcomes (clean buildings)
Managing the contractor
Measuring quality and developing an effective RFP are the greatest challenges
IndustryTrends
5
Departmental Financial Analytics
Operational forensic techniques
Benchmark data
Workloading
Risk assessment of area types
Labor optimization techniques
Inspection and improvement
Zero-based budget methodology
Return on investment (ROI)
IndustryTrends
6
Industry Standards
Validate business processes
Define best practices
Establish standard operating
procedures
Provide a prequalification tool for
outsourcing
Serve as a department gap-analysis
framework for evaluation and
improvement
IndustryTrends
7
Human Resources Complexity
Management, supervision and worker skill training
Worker productivity
Effective human resources management policies
Worker safety compliance. OSHA is more active.
The Affordable Care Act (ACA) will become fully
effective in 2015 for companies with 50 or more
employees
Equal Employment Opportunity Commission
(EEOC) enforcement
National Labor Relations Board (NLRB)
compliance
IndustryTrends
8
Sustainability Sustains
Corporate social responsibility (CSR)
Sustainability policy creation
Life cycle cost – value engineering
Health and welfare of building occupants
Cost-neutral approach
IndustryTrends
9
Action Plan
Trend Implications
Greater Upper Management Intervention Shift message from operational/tactical to strategic
Increased Buyer Sophistication Match sales model / process to buyer
Focus on Supply Chain ManagementIntegrate supply chain management into key account
marketing
Buyer Bargaining Power on the Rise Position your organization to profitably participate
Outsourcing Prevails Develop service provider-specific programs
Departmental Financial AnalyticsBecome fluent in the financial metrics that drive your
customers’ success
Industry StandardsCommit to industry standards and learn how to help your
customers achieve compliance
Human Resource Complexity Leveraging labor-saving solutions is at a premium
Sustainability Sustains Weave sustainability into the fabric of your organization
Questions & Answers
About AICS
The American Institute for Cleaning Sciences (AICS) is the commercial cleaning industry’s leading authority. AICS is the architect of the comprehensive Cleaning Industry Management Standard Green Building (CIMS-GB) and acts as the registrar for the ISSA certification program. AICS is trusted by the cleaning industry for its objective assurances of quality and integrity.
Our involvement with hundreds of industry firms expands our expertise and knowledge to bring you the most comprehensive information and business solutions available.
Eastern United States:James Peduto1505 Buffalo StreetEndicott, NY 13760607.748.9507jim@aics.com
Western United States:Dave Frank
2432 East Terraridge DriveHighlands Ranch, CO 80126
303.906.1818 dave@aics.com
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