airport facility services: solving the workforce challenge · top challenges of facility service...

Local Branch Network300+ local branches, the largest facility services

network in North America

Performance Recognition We deliver recognition and rewards programs to keep

employees engaged

Specialized RecruitingWe maintain an internal farm system to recruit facility services talent

Labor RelationsWe have extensive

nationwide union and non-union experience

Social ProgramsMany applicants come through

non-profits and community development orgs

Talent DevelopmentWe develop talent to empower

professional growth, reduce turnover and provide best in class customer service

How ABM Offers Scalability & Flexibility

Airport Facility Services: Solving the Workforce ChallengeAt the heart of any facility services program are the people doing the work. But finding and retaining workers is a daunting challenge.

ABM Builds Value for clients by keeping their properties safe, clean, comfortable, and energy efficient through individual or integrated solutions. Learn more: ABM.com/Aviation

Sources:h�p://www.manpowergroup.us/campaigns/talent-shortage/assets/pdf/2016-Global-Talent-Shortage-Infographic.pdf | h�ps://www2.deloi�e.com/content/dam/insights/us/articles/HCTrends_2017/DUP_Global-Human-capital-trends_2017.pdf

h�ps://www.ifma.org/news/what's-new-at-ifma/what's-new-at-ifma-details/2017/03/27/report-facility-management-faces-critical-talent-shortfall | h�p://www.cleanlink.com/cp/article/A�racting-Millennials-To-The-Cleaning-Industry--20523BLS.gov, Labor Force Statistics from the Current Population Survey

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Top Challenges of Facility Service Staffing

Case Study: Art Rodriguez, ABM Employee

Turnover75-150% turnover is

average for facility services

RecruitmentSkilled trades are the #1 hardest positions to fill

Aging Workforce50.9 is the average age of the

facility management workforce

Night Supervisor Project Manager District Manager Asst. Branch Manager Branch Manager

VP of Operations, Sports &

Entertainment – National

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At ABM, we provide services, but people are the lifeblood of what we do. By investing in talent development,we staff our clients’ facilities with qualified, reliable employees. And that translates to service quality.

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