all en payments call november 17, 2015 ticket program manager social security’s ticket to work...

All EN Payments CallNovember 17, 2015

Ticket Program ManagerSocial Security’s Ticket to Work Program

Agenda

• Welcome & Announcements• E-PAY Status• SAM account • Ticket Portal Tips and Tricks

o Important Information Requestso How to check Diary Reason for Pending Payments

• Manual Payment Request Process• Earnings Evidence Requirements Review• Questions

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Announcements

• Holiday Schedule:• Offices closed:

o Thursday - November 26o Friday - December 25o Friday - January 1

• Some All Calls have been moved:o December All EN Payments Call – Tuesday December 15o December All EN Call has been cancelled

• Inclement Weathero Ticket Program Manager follows the Federal Government Office of

Personnel Management (OPM) guidelines. Closure status is posted at www.opm.gov and TPM will send an email.

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E-PAY Status

• Processing began on 11/2/15.o Total claims paid: 7,538o Total claims denied: 1,120

• Processing by SSN instead of DUNS.• Once completed, the next file is expected in late January

2016. • REMINDER: If you have evidentiary evidence, you may

submit your payment request through the Ticket Portal instead of waiting for the E-PAY process to run.

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SYSTEM FOR AWARD MANAGEMENT (SAM) PROFILE

• SAM registrations must be renewed annually at www.sam.gov.

• ENs must review their account information periodically and report any profile changes immediately.

• Social Security/ US Treasury cannot make payments to an EN if the SAM profile is not active or banking information is not current.

• SSA will notify an EN if payments are held because its SAM registration has expired.

• It is the ENs responsibility to ensure that their SAM registration is current.

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Ticket Portal Tips & Tricks

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The Ticket Portal checks to see if there are sufficient earnings in SSA’s records each time a payment request is initiated. If there are sufficient earnings you do not need to provide evidence.

Automatic check for earnings and new messages

Ticket Portal Tips & Tricks #1

In this example, enough TWL earnings were found for the claim month.

No further action is needed.

Click Submit to create the request.

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Ticket Portal Tips & Tricks #2

How to check Diary reason

Pending Payments For Me

Pending Payments More Action Screen

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Ticket Portal Tips & Tricks #2

How to check Diary reason

Manually submitting the Payment Request Form

• Fax:

703.893.4020

• Address:

P.O. Box 1433

Alexandria, VA 22313

• Must include fully completed form

with evidentiary evidence.

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Earnings Evidence Requirements Review

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Evidentiary Evidence

• Evidence Typeo Pay stubso Employer Prepared Earnings Statement signed by employero The Work Number Report

• Must include:o Beginning and ending dates of the pay periodo Pay dateo Gross earnings for the claimed montho Year-to-date gross earningso Withholdings

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Submitting Earnings Evidence

• Must complete all fields marked with an asterisk (*)

• Limit of 25 earnings per request

• No need to enter earnings more than once

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Review and Verify the earnings

• When you click on the ‘Submit’ button you are automatically creating a case in SSA’s system.

• A fax cover sheet is automatically generated to associate your earnings evidence with the payment request you created in the Ticket Portal.

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Self-Employment Income & Certification Requests

• Certification payment requests were discontinued on 7/31/15.

• Self Employment Income (SEI) Form 1398 is no longer acceptable as earnings evidence.

• Form 1398 was removed from our website and should no longer be used.

• SEI will be considered during E-PAY processing only after the earnings have been verified.

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Questions and Answers

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