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Constantin Gonzalez, Principal Solutions Architect

June 2017

Amazon AI Services

Amazon AIIntelligent Services Powered By Deep Learning

Thousands Of Employees Across The Company Focused on AI

Discovery &Search

Fulfilment &Logistics

EnhanceExisting Products

Define NewProduct

Categories

Bring MachineLearning To All

Artificial Intelligence At Amazon

Can We Help CustomersPut Intelligence At The Heart OfEvery Application & Business?

Amazon AI: New Deep Learning Services

Life-like Speech

Polly LexConversational

Engine

RekognitionImage Analysis

Amazon AI: New Deep Learning Services

Life-like Speech

Polly

Converts textto life-like speech

48 voices 24 languages Low latency,real time

Fully managed

Polly: Life-like Speech Service

Demo

Text-to-Speech Pipeline

Text

Text normalization

Grapheme-to-phoneme conversion

Waveformgeneration

Speech

Sie hat 20 € in ihrer Tasche.

Sie hat zwanzig Euro in ihrer Tasche

ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪʀ̯o ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ

Speech MarksSynchronize voice with visuals

Amazon AI: New Deep Learning Services

RekognitionImage Analysis

Demo

Amazon AI: New Deep Learning Services

LexConversational

Engine

Advent of Conversational Interactions

1st Gen: Punch Cards & Memory Registers

2nd Gen: Pointers & Sliders

3nd Gen: Conversational Interfaces

Amazon Lex - FeaturesText and speech language understanding: powered by the same technology as Alexa

Enterprise SaaS connectors: connect to enterprise systems

Deployment to chat services

Designed for builders: efficient and intuitive tools to build conversations; scales automatically

Versioning and alias support@

Demo

Amazon Lex - Technology

Amazon Lex

Automatic Speech Recognition (ASR)

Natural Language Understanding (NLU)

Same technology that powers Alexa

Cognito CloudTrail CloudWatch

AWS Services

ActionAWS Lambda

Authentication & Visibility

Speech API

LanguageAPI

Fulfillment

End-Users

Developers

Console

SDK

Intents, Slots,Prompts, Utterances

Input:Speech or Text

Multi-Platform Clients:Mobile, IoT, Web,

Chat

API

Output:Speech (via Polly TTS) or Text

Contact Flow Engine – Customer Experience Example

Ok, you are now booked for a

9:00AM departure tomorrow out of San Francisco,

arriving in Seattle at 11:45AM.

Can you please

rebook me for the

same flight tomorrow?

GreatThank you!Data

DipCRM

content

Hi Nikki Wolf,I see your flight was cancelled today. How can

I help you?

Incomingcustomer

call

NATURALAmazon Lex (in preview) the same technology that

powers Alexa

DYNAMICAnswer customer

questions before theyare even asked

PERSONALContact flows adapt on a per customer basis

Ok, you are now booked for a

9:00AM departure tomorrow out of San Francisco,

arriving in Seattle at 11:45AM.

Can you please

rebook me for the

same flight tomorrow?

GreatThank you!Data

DipCRM

content

Hi Nikki Wolf,I see your flight was cancelled today. How can

I help you?

Incomingcustomer

call

Contact Flow Engine – Customer Experience Example

Amazon Lex – Use CasesInformational BotsChatbots for everyday consumer requests

Application BotsBuild powerful interfaces to mobile applications

• News updates• Weather information• Game scores ….

• Book tickets• Order food• Manage bank accounts ….

Enterprise Productivity BotsStreamline enterprise work activities and improve efficiencies

• Check sales numbers• Marketing performance• Inventory status ….

Internet of Things (IoT) BotsEnable conversational interfaces for device interactions

• Wearables• Appliances• Auto ….

Amazon AIIntelligent Services Powered By Deep Learning

AI ServicesAmazon Rekognition

Amazon Polly

Amazon Lex Other Services

Amazon Machine Learning service

Amazon Machine Learning service

Amazon Machine Learning service

Amazon Machine Learning service