an integrated omnichannel solution

An Integrated OmnichannelSolution

Overview

EndtoEndRetailManagementSolution

SeamlessanddeepintegrationwithSAPsuiteofBusinessManagementApplications,MicrosoftDynamicsNAV,SAGEandotherERPs

Highlyscalable• Fromsinglestoretohundredsofstoresacrossgeographies

Easeofdeployment,useandmaintenance

LowCostofOwnership

SuccessfulinallRetailVerticals

Electronics

Optical

Specialty

Apparel

Sports

Supermarket

Footwear

BookStores

WineShop

ChallengesiVend Retailovercomes

Inventorycontrol&Replenishment

LosspreventionandControl

CustomerManagement&Loyalty

ComprehensivePrice&PromotionManagement

Maintainability&Scalabilitytorespondtobusinesschanges

SeamlessintegrationwithStandardBusinessManagementApplications

iVendEnterprise

iVendPOS

iVendeCommerce

iVendMobile

iVendLoyalty

iVendPasses

iVend Reporting&Analytics

iVend Retail Management SuiteTo increase sales, profits and customer satisfaction

WeHaveCustomersinManyRetailSegments

Fashion Footwear Electronics DutyFree Sports Furniture

Speciality Supermarket OpticalRetail BookStores PharmaceuticalBuilding&HomeSupplies

Channel-centricsalesmodelthroughglobalpartnernetworkwithexceptionallocalcapabilities

GlobalAlliances

GlobalBlueChipCustomerBaseAcrossAllSubsectors

CustomerbreakdownSelectcustomers

Specialtyretail28%

Apparel13%

Footwear7%

Sportinggoods6%

Electronics7%

Books&Music4%

Health&PersonalCare4%Grocery

8%

Others23%

TheBootTreeU.K

TargetMarketandsuccessfulretailverticals

Small

MidMarket

LargeEnterprise

5– 20Stores

20– 200Stores

>200StoresDutyFree

Sports

Furniture

OpticalRetail BookStores Pharmaceutical

Fashion Footwear Electronics

Speciality SupermarketBuilding&HomeSupplies

AnOminchannelJourney

Youreceiveanemailofferonapairofjeans

Promotionreceived

Athome,youbrowseforapairofjeansyoulikeandpurchaseonline

24x7anywhere,anytimeshopping

Youlookupthestorenearbyandreservethemforapick-up

CheckstorelocationonmobileOnceyouarrive,thestore

associaterecognisesyouandbringsthejeans

Personalisedshoppingexperience

Youlikeashirtand,askforittobedeliveredintofittingroom

AssistedsalesthroughmobilePOS

Thestoredoesn’thaveyoursize,offersittobedeliveredatyourhome

SingleviewofinventoryShirtdeliveredatYourHome

Omnichannel CapabilitiesiniVend RetailiVend eCommerce

• Buyonlinepickupatstore• IntegratedwithLoyalty,Promotions,

GiftCardsandCoupons• Mobileresponsiveinterface• Seamlessmasterdataandtransaction

integrationwithiVendEnterprise

iVend LoyaltyandPasses

• Setupmultipleloyaltyplans–acrossenterpriseorstorespecific

• Flexiblepointaccumulationandredemptionplans

• Passesaregeo-fenceddigitalgiftcards,couponsandLoyaltycards

iVend Promotions

• ComprehensivepromotionsengineintegratedwithTerminalPOS,eCommerce andMobilePOS

• AbilitytoconfigureBuySomeGetSomeandFixedPricedpromotions

• Promotionscanbeacrossretaillandscapeorcanbestorespecific

SingleStockPool

• Singleviewofinventoryacrossretaillandscape

• Onlineshopperscanviewinventorystatusbeforeselectingpickupstore

• Avoidmerchandisestagnancyandstock-outs

iVend MobilePOS

• Operatesinonlineandofflinemode• Canbeusedin-storeorinthefield• Canbeusedasafulfillmentdevicefor

deliveries

Omnichannel JourneywithiVendRetail

iVend Promotions,LoyaltyandDigitalPasses

iVend eCommerce

iVend TerminalandMobilePOS

SingleStockPool

Youreceiveanemailofferonjeans

Youlookupthestorenearbyandreservethemforapick-up

Athome,youbrowseforapairofjeansyoulikeandpurchaseonline

Onceyouarrive,thestoreassociaterecognisesyouandbringsthejeans

Youlikeashirtand,askforittobedeliveredintofittingroom

Thestoredoesn’thaveyoursize,offersittobedeliveredatyourhome

ShirtDeliveredatYourHome

iVend Enterprise

iVend Enterprise

• ManagestheoperationofalltheiVend Retailmodules

• Collatesandmanagesdataonallthebusinesstransactions

• Enablesasingleviewofinventoryandcustomersacrossthebusiness

• Providesarangeofinventorymanagementfunctionality,mostnotablyforecastingforcontinuityitemsandreplenishment

• Givesextensivemanagementinsightintoallaspectsofthebusiness

• AllowscreationofmultiplesubsidiariestohaveconsolidatedviewofSales,CollectionsandStockstatusacrossthesubsidiarynetwork

• SupportsmultipledeploymentoptionsonpremisesorontheCloud

• Availablein16languages

• Extensibilitytoolkitmakesiteasiertoaddcustomizationswhereuniquefunctionalityisneeded

• Optimizedforomnichannel retailsocustomerserviceisprovidedinrealtimefromatrulysinglestockpool

• Optimizesinventoryavailabilityandthereforesalespotential,andprovidestheintegrationnecessaryforthecustomerexperienceacrossallchannels

• Centralizedmanagementofpromotions,loyaltyschemes,pricelistsallowstorespondquicklytochangingmarketconditions

• Facilitatesexpansionintosinglebrandfranchiseeoperations

Howdoesithelp? Whatdoesitdo?

iVend Loyalty

iVend Loyalty

• Multipleloyaltyplanscanbesetupeitherfortheentireenterpriseorspecificallyforindividualstores

• Multipleloyaltyplanscanassignpointsorcurrencybasedoncustomerpurchases

• Abilitytodefinemembershipofgroupschemes,e.g.forallfamilymembersortosupportaparticularschoolorcharity

• Individualplanscanrelatetospecificproductsorpromotionsorexcludeproducts(forexampleclearanceitems)orpromotions

• LoyaltyReferralProgramscanbedefinedtoprovidereferralbonuspointswheneveranexistingloyaltycustomerfacilitatescreationofanewloyaltycustomer

• ProductcataloguespecificallyforloyaltycustomerscanbecreatedoniVendeCommerce

• Winbackchurnedcustomersandincreasecustomerlifetimevalue

• Buildstraffic,conversionrates,transactionsizeandbrandadvocates

• Makesretailer’sbrandthedestinationofchoiceatthestartofthecustomer’sshoppingexperienceortrip

• Buildmeaningfulcustomersegmentsandtodevelopprogramsandservicesthatmaximizelongtermloyalty

Howdoesithelp? Whatdoesitdo?

iVend Mobile

iVend MobilePOS

• AvailablefromtheAppleAppStoreorGooglePlayandgetsinstalledonthemobiledevicelikeanyotherApp

• WorksonlineoverWi-Fiora3G/4Gconnection.AlsoworksinofflinemodewhenthereisnonetworkconnectivityandsynchronizeswithiVendEnterprisewhennetworkconnectivityisavailable

• Fullsupportforspecialpricing,promotions,GiftCards,Loyaltyandcouponbaseddiscounts.

• Synchronizationcanbescheduledmanuallyorautomaticallyatsettimes.• 12languagesasdefault,otherscanbeadded.• Strongsecurityandremotesupport• Numerousperipheralssupported• InbuiltdashboardsandreportsonmobilePOSincludingtransactionbyvalue,

count,tenderdetails,X-tapeReport,etc.

• Fastercheckoutforcustomers• Bettercustomerservicewithguidanceon

products,availabilityandpastcustomerpurchases

• Abilitytoaddextracheckoutsimmediatelywhenstorevolumesincreaseorlineslengthen

• Improvedstoreefficiency- thesamehardwarecanbeusedtosupportotherstorefunctionswhencustomertrafficisquieter

• Increasedsalesasitiseasiertoopentemporarypopupstoresorprovideserviceatoff-siteevents

Howdoesithelp? Whatdoesitdo?

iVendeCommerce

iVendeCommerce

• ConfiguredasastoreiniVendEnterprisetoenhancemasterdatamanagementandtransactionintegrations.

• SeamlessintegrationwithiVendLoyalty,iVendPasses,promotions,giftcardsandcoupons.

• Manageproduct/category/department/brand’snameanddescriptioninmulti-language

• Canbeconfiguredtosetupmultiplestorefrontswithsinglebackendadministrationpaneleg.apparel.retail.com orfootwear.retail.com

• Varietyofsalesenhancingtechniques,such,customerswhoboughtthisalsoboughtthis,relatedproductsdisplay,productXrequiresproductY,recentlyviewedproducts,etc.canbeconfigured

• Shoppingcartscanpersistoveradefinednumberofmultiplesitevisits• Downloadableproductssupportedwithinstructionsonhowtodownload• PCIcompliant

• Completelyintegratedsolutionforomnichannel retailers,providingaconsistentcustomerexperienceacrossallchannels

• Operatesoffacommonstockpoolmaximizingstockproductivity,productavailabilitytotheconsumer,salesandcustomersatisfaction

• Productfeaturesdesignedtomaximizetheimpactofsearchengineoptimization

• Allowsretailerstofulfillindividualordersfromtheoptimumlocationaccordingtoretailerdefinedrulesimprovingprofitabilityandcustomerservice

Howdoesithelp? Whatdoesitdo?

StockManagementwithHandheldDevices

ManagestoreinventoryusingahandhelddevicerunningWindowsMobileOSversion6.0or6.5Transactiontypes:GoodReceiptPOStockTransfer

− Shipment− Receipt

ItemLookupStockManagement

− GoodsIssue− GoodsReceipt

GoodsReturntoVendorStockTake

ReportingCapabilities

iVend ReportDesigner

iVend Dashboards

QueryBuilder– foradhocreporting

iVend WebViewerforviewingdashboardsandreportsinawebbrowserondesktopormobiledevices

Reportschedulertosendcannedreportsonapredefinedfrequency

`

iVend Extensibility

iVend RetailExtensibilityfacilitatesthepartnerstoenhanceandextendthefunctionalityofiVend Retailapplicationaspernewbusinessrequirementsinaccordancewithgrowing

businessneedsofretailers

iVend API iVendSDK

iVend ReportDesigner

POSReceiptDesigner

iVend DashboardDesigner

POSinterfacedesigner

On-PremisesDeploymentLandscape

iVend EnterpriseServer

iVend StoreManagerStation

iVend POS

iVend POS

iVend MobilePOS

iVend StoreServer

LAN

iVend StoreManagerStation

iVend POS

iVend POS

iVend MobilePOS

iVend StoreServer

LAN

nNumberofStores

APIs

StoreOperations

Store1Store2

iVend MobilePOS

Internet

iVend eCommerce

iVend Passes

iVend Reporting and Analytics

Internet

Integrateswithanystandardbusinessmanagementsolution

usingiVend APIs

• InventoryManagement• Forecasting&Replenishment• CustomerLoyaltyManagement• BusinessReporting

iVend RetailPartnerProgram

ProgramOverviewCertifiedPartner

VARorVARDeveloperCertifiedGold

VARorVARDeveloperCertifiedPlatinum

VARorVARDeveloperISVEmbed OEM

CertifiedImplementationConsultant(Ph IandPh II)

2 3+1=4 4+2=6 4+2=6

CertifiedPre-Sales/SalesConsultant

2 3 3 4

CertifiedDeveloper 1 1 1 2

CertifiedSupportConsultant 1 2 2 2MDF NA NA 5% 5%Co-op Discretionary DiscretionaryPartnerAccountManager Y Y Y Y YBusinessPlanning Y Y Y YDeveloperAgreement ForVarDevelopers ForVarDevelopers ForVarDevelopers YiVendProductCertification Mandatory toPublishonCXS

MarketPlaceMandatory toPublishonCXS

MarketPlaceMandatory toPublishonCXS

MarketPlaceOptional

DeveloperTraining RequiredforVARDeveloper RequiredforVARDeveloper RequiredforVARDeveloper Y

SigningFee Required Required Required Required

AnnualMembership fee Required Required Required Required

TrainingRequirements

CertifiedPre-Sales/Sales

ThiscertificationensuresthatasalespersoncanpositioniVendRetaileffectivelyandcanarticulatethebenefitsofiVendRetailtotheretailer.AthoroughunderstandingofiVendmessaging,positioningandlicensingisamustforthisrole.

Therewillbeanonlinetesttogetpre-salesandsalescertified

CertifiedImplementationPhaseIandII

ThiscertificationensuresthattheconsultanthasadeepfunctionalunderstandingofiVendandcanconfigure&implementiVend Retailforacustomerincludingcustomizations.

Therewillbeanonlinetesttogetimplementationcertified

CertifiedDeveloper

ThiscertificationensuresthattheconsultantacquiresadeeptechnicalunderstandingofiVendExtensibilityandcandevelopcustomizedaddonsincludinglocalrequirementsusingiVend ExtensibilityframeworkandstandardAPIs.

Therewillbeanonlinetesttogetcertified

CertifiedSupportConsultant

ThiscertificationensuresthattheconsultantacquiresdeeptechnicalunderstandingofiVend andcantroubleshoottheapplicationinaLIVEenvironmentincludingdeployedcustomizations.

Therewillbeanonlinetesttogetcertified

TechnicalRequirements;SupportandTrainingCertifiedPartner CertifiedGold CertifiedPlatinum ISVEmbed OEM

RequiredfromthePartner

CertifiedImplementationPh IandPh II

2 3+1=4 4+2=6 4+2=4

Certified Sales 2 3 3 4

CertifiedDeveloper 1 1 1 2CertifiedSupport 1 2 2 2L1/L2Support Y Y Y Y YProduct Certification Mandatory toPublish

onCXSMarketPlaceMandatory toPublishonCXSMarketPlace

Mandatory toPublishonCXSMarketPlace

Y

PartnershipSignupfeeUSD5000

Annual MembershipfeeUSD2500ProvidedbyCitiXsys

Pre-Sales /SalesTraining

1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded

ImplementationTraining(excluding Dev)

1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded

Developer training 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded

SupportTraining 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded

MarketingSupportCertified CertifiedGold CertifiedPlatinum ISVEmbed OEM

MDF 5% 5%

Co-op Discretionary Discretionary

CKPAccess Y Y Y Y Y

Events Discretionary Discretionary Y Y Discretionary

LocalPRSupport Y Y Y

PartnerCo-Marketing Discretionary Discretionary Y Y Discretionary

Leads Discretionary Discretionary Y Discretionary

PartnerEnablement&OperatingInfrastructure

TheCitiXsys KnowledgePortal(CKP)

ThePartnerKitpage• eLearningvideos• Softwaredownloads– Toolsforlearningandpre-sales(TheDemoStack)

• Documentation– UserGuides• DedicatedSectionsfor

• SalesConsultants• ImplementationConsultants

• PartnerProgram– ResponsibilitiesandBenefits• ImportantContacts(Sales,Marketing,Consulting,Licensing)

(https://knowledge.citixsys.com/partner-resource-kit)

https://knowledge.citixsys.com/

TheiVend eStore

TheiVend eStore• Aselfserviceportalforpartnerstoplaceorders

• Viewtheirrevenuenumbersactualsv/squota• Viewtheircertifications• Managepartneremployees

• Workflowenabledengine• PartnerquotationscanbeforwardedtoCSMforreview

• Onlineapprovalorspecialorders• MyDashboardpage– Customers,Prospects,Quotations&Orders,Partnershipstatus

http://store.ivend.com/

CertificationProgram

eLearningVideosProductDocumentationFullyconfiguredSuite

iVendDemoStack

https://knowledge.citixsys.com/certification

MarketingPrograms

MarketingOverviewPartnersrunmarketingcampaignsandorganizeevents.TheyneedtoseetheguaranteeofMarketingDevelopmentFundsasarealbenefitandthevalueofmovingupthelevelsinthepartnerprogram.

CKP - AccesstoCitiXsysKnowledgePortal(CKP)andresourcessuchasproductandmarketingcollateral,marketingcampaigntemplates,brandingguidelines,contentforwebpages,forumsandknowledgearticles.

MarketingDevelopmentFunds(MDF) – thisisapredefinedpercentageofrevenueperformanceavailableONLYtoCertifiedPlatinumandStrategicpartners.ThereareagreedguidelinesforspendingMDF.

Co-opfunds– thesearediscretionarymarketingfundsthataremadeavailabletopreferredpartnersonanad-hocbasisapprovedthroughCorporateMarketing.

PartnerCo-MarketingManager– CitiXsysoffersapartnerco-marketingmanagerservice– someonetoadvisepartnersontheirmarketingplansandtheimplementationofthemarketingprogram.

MarketingBenefits– VARsreceivemarketingbenefitsaccordingtothepartnerleveltheyhaveattainedintheprogram.

Product&MarketingCollaterals

Salespresentationsforallproducts

Detailedproductpresentations

Productbrochures,video’s,salestoolsandwhitepapers

Proposaltemplatesandonlinequotes

EDMtemplatesforjointmarketing

Knowledgebasearticlesandpresentations

Companypresentation,messagingguidebook

Modelmailingcampaigns

CaseStudy

InvitationCampaigns

EDM

Magazine

Newsletter

DifferentMarketingInitiativeswithpartners

ProductCollateral

Events&Webinars

Promotion

ResearchReports&Infographics

Website

SupportOffering

CitiXsysoffersaccesstoSupportNetworktopartnerswhohavetheircustomersunderSoftwareAssurance.CitiXsyssupportsystemallowscontinuousmonitoringoftheprocessingstatusofallcasesescalatedbythePartner.

ü Automatedprocessü SupportasanindependentBusinessUnitü Servicelevelsbased(SLAsdefined)ü FocusonServiceSupportü Multiplechannelcustomertouchpoints:

ü Phoneü e-Mailü Webportal

ü 24x7CentralizedHelpdeskü 360degreesurveyoneachticket

Partnerbenefitsandkeymessaging

Audience Messaging

BusinessOwner,CEO andCOO iVendRetailenablesyoutomaximizesalespotentialbyimplementingfullyintegratedsalesgrowthprogramsacrossallyoursaleschannels.

Finance iVendallowsyoutoachieveyoursalesobjectiveswithalowerstocktosalesratioandtofocusinventorywhereitismostneeded.

BuyingandMerchandising TheadvancedforecastinginiVendRetailimprovesforecastaccuracythereby reducingtheinvestmentneededinsafetystock,whilesimultaneouslyimprovingservicelevelstotheconsumer

Marketing iVendRetailensuresaconsistentcustomerexperienceacrossallchannels throughitsomnichannel integration

StoreOperations Storeproductivityanddecisionmakingisboostedthrougheasytousedashboards whichcanbedeliveredtoanydevice

eCommerce iVendRetailisafunctionallyrichsystemthathadbeendesignedforadvancedomnichannelretailersorthoselookingtogetthere.

IT Withclientsin46countries,iVend Retailismulti-currency,multi-company,multi-channel,multi-taxjurisdictionsandsupportslocallawssuchasfiscalprinterlegislationinvariouspartsoftheworld.

SupplyChain iVendRetail providesforecastingandreplenishmentfunctionalitytohelpretailersmaintainstocklevelsandachievecustomerservicegoals.

KeyMessagingforRetailers

WhyworkwithCitiXsysandiVendRetail?

iVendRetailisamarketleading,highlycompetitivesolutionforretailersaimingtoleadinomnichannelretail

iVendRetailpresentsyouwithsignificantopportunitiestogenerateprofessionalservicesrevenueinexistingandnewclientsin:

Businesstransformation

Bestpracticeprocessdevelopment

Systemconfiguration

Softwareimplementation

ERPintegration

Addonfunctionality

Usertraining

Changemanagement

Ongoingsupport

AdditionalBenefitsofWorkingwithCitiXsys

Weprovidetheproductknowledgeandtrainingyouneedtogetstarted

Wewillcooperatewithyouinplanningandexecutingmarketingprogramsandsupportingsalessituations

OurcontinuedinvestmentinR&Dwillprovideyouwiththeabilitytoprovideregularupgradesandadditionalservicestoexistingclients

Ourthoughtleadership,coupledwithyourscanmakeusdifficulttobeat

MembershipBenefits

AccesstoSampleprojectsusingAPIsandExtensibility

PriorityaccesstoExtensibilityteamfordevelopmentsupport

AccesstoiVend MarketplacetopublishpartnerAddons

Participationinproductpreviewprograms

Co-brandedmarketingpackages

AccesstoMDFandCo-opfunds

ParticipationiniVend Partnerevents

KeyMessagesforPartnersandConsumers

iVend Retailisanexceptionallycomprehensivesystem,focusedonallcustomertouchpoints(POS,web,callcentre,catalogue,mobile,e-commerceandpop-up)

Wesupportmoreretailsalesdrivinginitiativesthanourcompetitors

Itprovidesatrueomnichannel experience

Weareespeciallystronginfashion,apparel,departmentstores,homeshoppingandhardgoods

CaneasilybeintegratedwithexistingERPsystems

Integrationfeaturesarebuiltin

iVend hascustomersin46countriesandatrulyinternationalpartnernetworkcapableofsupportingimplementationsinmanycountries

Ourhighvaluethoughtleadershipandproductdevelopmentroadmaphelpsmaintaincompetitiveadvantageforourretailcustomers.

TheproductsuitehaslowcostofownershipduetoitsrichfunctionalityandCloudoffering.

Thank YouFormoreinformation:sales@citixsys.comwww.citixsys.comKnowledge.citixsys.com