analyst meeting...30 june 2010 30 june 2011 30 june 2012 30 june 2013 30 june 2014 31 march 2015...

13 May 2015

ANALYST MEETING

F I N A N C I A L H I G H L I G H T S

QUARTER 3 MAURITIUS PROPERTIES – REVENUE PERFORMANCE

•  Occupancy +6% points •  ARR -4% •  Revpar up +3% •  Trevpar up +9%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S

QUARTER 3 MALDIVES – REVENUE PERFORMANCE

•  Occupancy -1% point •  ARR +10% •  Revpar up +9% •  Trevpar up +20%

F I N A N C I A L H I G H L I G H T S

QUARTER 3 REUNION – REVENUE PERFORMANCE

•  Occupancy +4% points •  ARR -7% •  Revpar +1% •  Trevpar +3%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

QUARTER 3 GROUP – REVENUE PERFORMANCE

•  Occupancy +5% points •  ARR -2% •  Revpar up +4% •  Trevpar up +11%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

NINE MONTHS TO 31ST MARCH 2015 MAURITIUS PROPERTIES – REVENUE PERFORMANCE

•  Occupancy +7% points •  ARR up +2% •  Revpar up +12% •  Trevpar up +16%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

NINE MONTHS TO 31ST MARCH 2015 MALDIVES – REVENUE PERFORMANCE

•  Occupancy +4% points •  ARR up +13% •  Revpar up +19% •  Trevpar up +18%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

NINE MONTHS TO 31ST MARCH 2015 REUNION PROPERTIES – REVENUE PERFORMANCE

•  Occupancy +2% points •  ARR -4% •  Revpar - 1% •  Trevpar +2%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

NINE MONTHS TO 31ST MARCH 2015 GROUP – REVENUE PERFORMANCE

•  Occupancy +6% points •  ARR +4% •  Revpar +12% •  Trevpar +11%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

TOTAL REVENUE (RS M)

+13% +12%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

F I N A N C I A L H I G H L I G H T S

PROFIT BEFORE TAXATION (RS M)

+18%

+16%

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S

YOY QUARTERLY GROWTH SINCE LAUNCHING OF LUX* BRAND IN DECEMBER 2011  

2,996 3,493 3,596 3,707 4,437 6,032 7,004 6,541 6,176 5,735 5,322 4,388

70% 65% 63% 61%

55%

41%

30 June 2010 30 June 2011 30 June 2012 30 June 2013 30 June 2014 31 March 2015

Equity (Rs m) Interest Bearing Debt (Rs M) Gearing

L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S

EVOLUTION OF EQUITY, DEBT AND GEARING  

7,004 6,541 6,176 5,735 5,322 4,388 276 725 743 844 1,003 964

16.2

8.7 8.1

6.5

5.0 4.8

30 June 2010 30 June 2011 30 June 2012 30 June 2013 30 June 2014 31 March 2015

Debt (Rs M) EBITDA (Rs M) Net Debt/EBITDA

L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S

EVOLUTION OF DEBT, EBITDA AND NET DEBT / EBITDA RATIO  

F I N A N C I A L H I G H L I G H T S

BALANCE SHEET  

31st March 31st March 30th June

2015 2014 2014Rs 000 Rs 000 Rs 000

ASSETS (Un-audited) (Un-audited) (Audited)Non current assetsProperty, plant & equipment 9,119,978 7,405,416 7,925,902 Intangible assets 1,468,992 1,152,979 1,073,758 Investment in associates - 214,380 232,449 Other financial assets 5 36 5 Deferred tax assets 48,586 36,677 21,282 Retirement benefit asset - 8,224 42

10,637,561 8,817,712 9,253,438 Current assets 1,556,091 1,326,027 1,088,758

TOTAL ASSETS 12,193,652 10,143,739 10,342,196

EQUITY AND LIABILITIES

Shareholders' interest 6,032,598 3,900,679 4,313,262 Non-controlling interest - 115,564 123,472

Non-current liabilities 3,850,823 4,444,345 4,243,045

Current liabilities 2,310,231 1,683,151 1,662,417

TOTAL EQUITY AND LIABILITIES 12,193,652 10,143,739 10,342,196

Net Assets per Share Rs. 44.20 34.29 37.92

Rs. 59.05 48.64 54.94

Balance Sheet as at

Net Assets per Share (Including the Market value of leasehold land)

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

0.60

1.95 1.87 2.37

3.27

4.38

30 June 2010 30 June 2011 30 June 2012 30 June 2013 30 June 2014 31 March 2015

Interest Cover

L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S

INTEREST COVER  

GUEST SATISFACTION PERFORMANCE  

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E

GUEST SATISFACTION PERFORMANCE  

Market Metrix – LUX* Guest Satisfaction Score

87.4

90.1

91.1

85.0

86.0

87.0

88.0

89.0

90.0

91.0

92.0

Q1, 14 FY, 2014 Q1, 15

LUX* Group

Jan-Mar, 2014 Jan-Dec, 2014 Jan-Mar, 2015

91.5

85.8 85.5

88.3

85.3

83.3

86.9

78

80

82

84

86

88

90

92

94

Oct - Dec 14 Oct - Dec 14 Oct - Dec 14 Oct - Dec 14

GUEST SATISFACTION PERFORMANCE  

Four

Sea

sons

Kem

pins

ki

Taj

Sof

itel

Ritz

-Car

lton

Four

Sea

sons

LUX

* R

esor

ts &

Hot

els

Europe Asia

Pacific

The Americas

Performance Leaders Worldwide

LUX* Performance vs The Best in the World

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E

LUX* GUEST SATISFACTION PERFORMANCE  

78.7%

86.3% 87.5%

74.0%

76.0%

78.0%

80.0%

82.0%

84.0%

86.0%

88.0%

90.0%

Q1, 14 FY, 2014 Q1, 15

LUX* Group

Loca&on,  21.9%  

Recommenda&on,  18.5%  

Previous  stay,  8.2%  Someone  else's  choice,  8.6%  

Availability  of  room,  2.2%  

Reasonable  price,  6.8%  

Trip  Advisor  Reviews,  17.4%  

Brand  appeal,  6.0%  

Other,  10.3%  

LUX* Group – 9 months ending 31.03.15

Market Metrix – LUX* Recommendation Score Primary Reasons Guests chose LUX*

Jan-Mar, 2014

Jan-Dec, 2014

Jan-Mar, 2015

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E

TRIP ADVISOR RANKING  

35

5

LUX*BELLE MARE 15

6

LUX*

LE MORNE11

7

LUX*GRAND GAUBE 11

7

LUX*MALDIVES

53

31

MERVILLE

BEACH33

8

TAMASSA 7

5

HOTEL LE RECIF

December 2010

1 1LUX* ILE DE LA REUNION

March 2015

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E

TRAINING APPROACH AT LUX* RESORTS & HOTELS

Technical

Generic Language

Leadership Service  Culture  

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T

FISH!  Philosophy  

SERVICE  CULTURE  ENHANCEMENT  

LSPS  LUX*  Shining  Personality  Standards  

ACHIEVING  SUPERIOR  SERVICE  Course  100  

VPV  Vision,  Purpose,  Values  

         HEARTWARE  

           HARDWARE  

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T

TRAINING HOURS COMPARISON

1.51 4.56

12.81

27.41

41.89

70.68

83.76

0

10

20

30

40

50

60

70

80

90

July  2008  -­‐  June  2009  

July  2009  -­‐  Jun  2010  

July  2010  -­‐  Jun  2011  

July  2011-­‐  June  2012  

July  2012-­‐  June  2013  

July  2013  -­‐  June  2014    

July  2014  -­‐  March  2015  

TRA

ININ

G H

OU

RS

PE

R T

EA

M M

EM

BE

R P

ER

YE

AR

Target  75  hours  FY  2014-­‐2015  exceeded  

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T

TEAM MEMBER SATISFACTION SURVEY SCORE

7269

62

7269

64

7874

65

LEADERSHIP INDEX

LOYALTY INDEX

2014 2013 2012 2011

GLOBAL INDEX

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T

L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 M A N A G E M E N T C O N T R A C T S

HIGHLIGHTS  

Anticipated Opening Number of keys

CHINA LUX* TEA HORSE ROAD - BENZILAN October 2015 30

LUX* TEA HORSE ROAD - LIJIANG, Phase 2 Mar-Apr 2016 15

LUX* DIANSHAN LAKE Q2, 2017 60

UAE LUX* AL ZORAH - AJMAN End 2016

191 plus private LUX* branded

residences

REUNION LUX* SUD SAUVAGE August 2016 82

MALDIVES LUX* MALDIVES 2 End 2016 60

AL ZORAH, UAE

ü  FULLY RESPONSIVE WEBSITE

ü  UNIQUE CONSUMER ENGAGEMENT FEATURES

ü  SIMPLE NAVIGATION SCROLL DOWN

ü  COMPARATIVE PRICE CHECK

ü  FOCUS ON IMAGERY, VIDEO, 360s, DRONE PANORAMIC…

S A L E S & M A R K E T I N G M A R K E T I N G

Luxresorts.com

L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

Cafelux.mu

ü  FULLY RESPONSIVE WEBSITE

ü  SIMPLE NAVIGATION

ü  LINKED TO luxresorts.com

ü  FOCUS ON IMAGERY, VIDEO, 360s, DRONE PANORAMIC…

S A L E S & M A R K E T I N G M A R K E T I N G L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5

Videos •  New Brand video (completed by 15th May) •  Reasons to go LUX* videos

In progress (shooting done, editing completed by 30th May): -  Mama Aroma -  Message in a bottle -  Phone Home

-  LUX* Me -  Tread Lightly -  Tree of wishes

L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 S A L E S & M A R K E T I N G M A R K E T I N G

THANK YOU