annie wu, chair of the uh libraries training committee

Annie Wu, Chair of the UH Libraries Training CommitteeAnnie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics CoordinatorDamon Camille, Training, Assessment & Statistics Coordinator

Texas Library Association WebinarTexas Library Association Webinar 10/08/201010/08/2010

University of Houston LibrariesMain library with 3

branchesAbout 125 staff members2.2 million volumes400,000 E-titles

What We Found at the OutsetTraining offered vary by departmentsLibrarians got more than staffBarriers:

People didn’t know how to request trainingTechnology/equipment barriersStaffing/scheduling problemsUnaware of training resourcesRed tape – forms, signatures, budgets

Making the ChangesThe Training Committee appointed in JuneCommittee Charges:

Skills/training needs assessmentDevelop annual training planDevelop orientation program

Building a Learning Organization

Systems Thinking

Personal Mastery

Shared Vision

Team Learning

Training Project PlanPhase I:

Preparation +Needs Assessment

• Explore other libraries programs• Needs assessment activities• Analyze data

06/15 – 07/30

Phase II:

Program Development

• Locate training resource• Identify training methods• Build annual training & orientation plan• Training Committee report

08/01 – 09/15

Phase III:

Program Implementation

• Identify and invite trainers• Coordinate training sessions• Build training Intranet site• Create Orientation Ref Guide

Fiscal Year 2010

Needs Assessment Methodology Survey

Department Heads/

Supervisors Interview

Focus Groups

Needed Skills ?

Survey

Used SurveyMonkey for our survey questions

Responses to Survey

Questions asked

Department Heads/Supervisor Interviews

Why we interviewed supervisors

How we conducted the interviews

Questions asked

Focus GroupsMake-up of the various

groupsLibrariansNew employeesStaff

Facilitation and note takingQuestions asked

Tools for Data Collection and Analysis

SurveyMonkeyMS Excel MS AccessBasecamp

Data AnalysisSurveyMonkey – downloaded into Excel for

analysisSupervisor interviews – summarized report

by interviewers for analysisFocus Groups - summarized report by note

takers for analysis Consolidate all the needs assessment data

using ExcelCategorize, sort and prioritize data.

What Did We Find Out?

Library Services Skills

Professional/Interpersonal Skills

Computer Skills

Library Services SkillsLibrary systems skillsCollection management skillsAssessment skillsMarketing and outreachDigital and metadata

Professional and Interpersonal Skills

Leadership/Management Customer servicesTime managementInterpersonal/People skillsProject managementBusiness meeting facilitation

Computer SkillsDrupalMicrosoft Office 2007

Outlook (email & calendar)Excel; PowerPoint; Word

PeopleSoftWindows & file managementProgramming languagesMedia technology

Orientation NeedsA very structured first day A set itinerary for the first few daysBranch toursPromotion processLibrary maps, acronyms and termsTravel processDepartmental orientation

Training Plans for Needed SkillsLibrary-wide Training

Departmental Training

Cross Training

Orientation Plan

New Employees Orientation Reference Guide

New Employees Check List

Departmental Orientation Module

Training Committee Intranet SiteSchedules Training EventsNews and EventsFormsTraining ResourcesOrientation MaterialsDocs and LinksFeedback

Assessment of Success

Training Sessions Evaluation (Evaluation

Form)

Training Statistics (Sign-in Sheet &

Access Database)

Sustainability

Training Statistics - 2010

Sessions Attendance

Individual Training

15 15

Group Training 73 659

Dept. Orientation

5 164

Total 93 838

Training Plan - 2011

Annie Wu awu@uh.eduDamon Camille dcamille@uh.edu

University of Houston Libraries

Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi